Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The Teamsters union, looking to rebuild its membership rolls, has expanded its organizing efforts to reach workers at logistics companies outside the union's traditional niches of trucking, parcel, and airlines.
Jeff Farmer, the union's director of organizing, is spearheading the initiative. Farmer, 63, joined the Teamsters in 2002 to build an international department to support the union's traditional grass-roots work. In an interview last month, Farmer said the Teamsters' strategy will be "focused primarily on transportation and the global supply chain." Farmer said that the Teamsters organization plans to leverage its expertise and resources across transport segments to hit companies from the supply chain's first mile to the last.
The Teamsters have long asserted that the supply chain is a logical extension of its organizing domain, according to Kate Bronfenbrenner, director of labor education research at Cornell University's School of Industrial and Labor Relations. The union has "been thinking in a supply chain model for some time," she said yesterday in an interview.
The effort is also designed to beef up the union's membership levels, which have shrunk from about 2.1 million at their peak in 1976 to about 1.4 million today. A large part of the erosion has come from the once-mighty freight division, which prior to motor carrier deregulation in 1980 boasted a membership of about 400,000, but is now at between 30,000 and 75,000, depending on the source of the estimates. The division has been battered for more than 35 years by trucking bankruptcies, consolidations, and the rise of regional non-union carriers.
Thousands of U.S. supply chain workers are unaffiliated with a labor union, and all are free to join one. However, many port drivers and warehouse workers function as independent contractors, and a unit of contractors would not be entitled to the same privileges and protections accorded a regular union bargaining unit under the National Labor Relations Act (NLRA), the 1935 statue that governs labor relations in all industries except railroads and airlines.
For example, an employer is not under the same obligation to collectively bargain with a union over contract terms for an independent contractor that it would be to bargain over issues affecting its regular employees. Also, an independent contractor who goes on strike would not be protected from employer reprisals under the NLRA. In addition, contractors that organize could technically be in violation of federal anti-trust laws because they are legally small businesses.
Farmer acknowledged the difficulties his organizing team faces in overcoming the legal challenges, as well as capturing a worker universe that is as geographically dispersed and market fragmented as supply chain workers. For those reasons, he said, the Teamsters are especially focused on supporting workers who claim they've been misclassified as contractors even though they operate in a de facto manner as employees. Workers allege that companies illegally engage in worker misclassification to avoid paying market wages and benefits, and to push all of the operating costs onto the workers.
Beyond what the Teamsters say is an issue of basic worker fairness, those workers who enter the fold as company employees would gain the protections under labor law that were denied to them as contractors.
In recent years, the courts and the National Labor Relations Board have adopted a labor-friendly interpretation of what constitutes a company employee. In one case, a unit of Memphis-based giant FedEx Corp. agreed to a $228 million settlement with a group of California drivers after the unit was dealt several legal setbacks and considered any further appeals to be counterproductive. The Teamsters are currently fighting XPO Logistics Inc., the Greenwich, Conn.-based transport and logistics behemoth, over allegations that port drivers at XPO Cartage Inc., which had been part of intermodal provider Pacer International before XPO acquired Pacer in 2014, were misclassified as contractors.
The battle over misclassifications is just one front of what is expected to be an all-out organizing war with XPO. The company, under the leadership of Bradley S. Jacobs, its founder, chairman, and CEO, has acquired 17 companies over the past five years, dramatically expanding its footprint to touch virtually all aspects of logistics. Besides being a natural organization target because of its exposure to so many facets of the business, XPO's 2015 acquisition of unionized French trucking and logistics giant Norbert Dentressangle S.A. opens up a "vast arena" of opportunity to collaborate with the 15 labor councils representing ex-Dentressangle workers who are now part of XPO in nine European countries, Farmer said.
In Jacobs, Farmer and the Teamsters are facing an implacable foe. Jacobs told an industry conference earlier this week in Long Beach that he doesn't "believe in the Teamsters," adding that he sees no value in what the union could bring to XPO or its workers. At XPO, "99.5 percent (of the company) is union-free, and will likely remain union-free," he said.
Jacobs' wrath that day appeared to center on the protests by about 100 people outside the convention center where he made the keynote presentation. Jacobs contrasted the Teamsters' raucousness with the "cordial relationship" he said that XPO enjoys with its workers councils in Europe, which he said behave in a respectful manner toward management.
XPO and the Teamsters are likely to see more of each other. XPO's less-than-truckload (LTL) workers, virtually all of whom were former employees of Con-Way Freight, the LTL unit of parent Con-Way Inc. that XPO bought in September 2015, have voted to accept Teamster representation at terminals in Miami; North Haven, Conn.; and Philadelphia. XPO has accepted the election results in those cities, but there are no contracts in place at any of them. The Teamsters also won elections at facilities in Los Angeles; Laredo, Texas; and Aurora, Ill. a Chicago suburb; however, XPO has filed objections, and the results have yet to be certified. The company prevailed in petitions filed for representation in Birmingham, Ala., and West Chester, Pa., about 30 miles west of Philadelphia.
The Teamsters' plans to broaden its industry and geographical reach come at a potentially pivotal time for U.S. and global logistics networks. Nationalist movements in the U.S. and Europe threaten to reshape international trade patterns and disrupt supply chains around the world. The push for automation both on the road, in terms of autonomous vehicles, and in the warehouse and distribution center put workers' jobs in jeopardy. Through all this, the multi-national corporation, while in retreat, is still very much a force. And the model does not encourage union representation.
The Teamsters "are uniquely positioned in the global supply chain" to extend the union's organizing influence, Farmer said. He acknowledged, however, that the current climate represents "a time of real change and challenges."
Note: A question-and-answer interview with Jeff Farmer of the Teamsters union will appear in DC Velocity's April issue.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."