Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The Teamsters union, looking to rebuild its membership rolls, has expanded its organizing efforts to reach workers at logistics companies outside the union's traditional niches of trucking, parcel, and airlines.
Jeff Farmer, the union's director of organizing, is spearheading the initiative. Farmer, 63, joined the Teamsters in 2002 to build an international department to support the union's traditional grass-roots work. In an interview last month, Farmer said the Teamsters' strategy will be "focused primarily on transportation and the global supply chain." Farmer said that the Teamsters organization plans to leverage its expertise and resources across transport segments to hit companies from the supply chain's first mile to the last.
The Teamsters have long asserted that the supply chain is a logical extension of its organizing domain, according to Kate Bronfenbrenner, director of labor education research at Cornell University's School of Industrial and Labor Relations. The union has "been thinking in a supply chain model for some time," she said yesterday in an interview.
The effort is also designed to beef up the union's membership levels, which have shrunk from about 2.1 million at their peak in 1976 to about 1.4 million today. A large part of the erosion has come from the once-mighty freight division, which prior to motor carrier deregulation in 1980 boasted a membership of about 400,000, but is now at between 30,000 and 75,000, depending on the source of the estimates. The division has been battered for more than 35 years by trucking bankruptcies, consolidations, and the rise of regional non-union carriers.
Thousands of U.S. supply chain workers are unaffiliated with a labor union, and all are free to join one. However, many port drivers and warehouse workers function as independent contractors, and a unit of contractors would not be entitled to the same privileges and protections accorded a regular union bargaining unit under the National Labor Relations Act (NLRA), the 1935 statue that governs labor relations in all industries except railroads and airlines.
For example, an employer is not under the same obligation to collectively bargain with a union over contract terms for an independent contractor that it would be to bargain over issues affecting its regular employees. Also, an independent contractor who goes on strike would not be protected from employer reprisals under the NLRA. In addition, contractors that organize could technically be in violation of federal anti-trust laws because they are legally small businesses.
Farmer acknowledged the difficulties his organizing team faces in overcoming the legal challenges, as well as capturing a worker universe that is as geographically dispersed and market fragmented as supply chain workers. For those reasons, he said, the Teamsters are especially focused on supporting workers who claim they've been misclassified as contractors even though they operate in a de facto manner as employees. Workers allege that companies illegally engage in worker misclassification to avoid paying market wages and benefits, and to push all of the operating costs onto the workers.
Beyond what the Teamsters say is an issue of basic worker fairness, those workers who enter the fold as company employees would gain the protections under labor law that were denied to them as contractors.
In recent years, the courts and the National Labor Relations Board have adopted a labor-friendly interpretation of what constitutes a company employee. In one case, a unit of Memphis-based giant FedEx Corp. agreed to a $228 million settlement with a group of California drivers after the unit was dealt several legal setbacks and considered any further appeals to be counterproductive. The Teamsters are currently fighting XPO Logistics Inc., the Greenwich, Conn.-based transport and logistics behemoth, over allegations that port drivers at XPO Cartage Inc., which had been part of intermodal provider Pacer International before XPO acquired Pacer in 2014, were misclassified as contractors.
The battle over misclassifications is just one front of what is expected to be an all-out organizing war with XPO. The company, under the leadership of Bradley S. Jacobs, its founder, chairman, and CEO, has acquired 17 companies over the past five years, dramatically expanding its footprint to touch virtually all aspects of logistics. Besides being a natural organization target because of its exposure to so many facets of the business, XPO's 2015 acquisition of unionized French trucking and logistics giant Norbert Dentressangle S.A. opens up a "vast arena" of opportunity to collaborate with the 15 labor councils representing ex-Dentressangle workers who are now part of XPO in nine European countries, Farmer said.
In Jacobs, Farmer and the Teamsters are facing an implacable foe. Jacobs told an industry conference earlier this week in Long Beach that he doesn't "believe in the Teamsters," adding that he sees no value in what the union could bring to XPO or its workers. At XPO, "99.5 percent (of the company) is union-free, and will likely remain union-free," he said.
Jacobs' wrath that day appeared to center on the protests by about 100 people outside the convention center where he made the keynote presentation. Jacobs contrasted the Teamsters' raucousness with the "cordial relationship" he said that XPO enjoys with its workers councils in Europe, which he said behave in a respectful manner toward management.
XPO and the Teamsters are likely to see more of each other. XPO's less-than-truckload (LTL) workers, virtually all of whom were former employees of Con-Way Freight, the LTL unit of parent Con-Way Inc. that XPO bought in September 2015, have voted to accept Teamster representation at terminals in Miami; North Haven, Conn.; and Philadelphia. XPO has accepted the election results in those cities, but there are no contracts in place at any of them. The Teamsters also won elections at facilities in Los Angeles; Laredo, Texas; and Aurora, Ill. a Chicago suburb; however, XPO has filed objections, and the results have yet to be certified. The company prevailed in petitions filed for representation in Birmingham, Ala., and West Chester, Pa., about 30 miles west of Philadelphia.
The Teamsters' plans to broaden its industry and geographical reach come at a potentially pivotal time for U.S. and global logistics networks. Nationalist movements in the U.S. and Europe threaten to reshape international trade patterns and disrupt supply chains around the world. The push for automation both on the road, in terms of autonomous vehicles, and in the warehouse and distribution center put workers' jobs in jeopardy. Through all this, the multi-national corporation, while in retreat, is still very much a force. And the model does not encourage union representation.
The Teamsters "are uniquely positioned in the global supply chain" to extend the union's organizing influence, Farmer said. He acknowledged, however, that the current climate represents "a time of real change and challenges."
Note: A question-and-answer interview with Jeff Farmer of the Teamsters union will appear in DC Velocity's April issue.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.