Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Less than 24 hours after its surprising disclosure that it would re-state several years of financial results due to accounting irregularities at two operating units, the management of Roadrunner Transportation Systems Inc. issued mea culpas, vowed to permanently fix its reporting and compliance issues, and outlined plans to recover from stresses inflicted by a multi-year spree of acquisitions and internal expansion.
Late yesterday, Cudahy, Wis.-based Roadrunner said it would re-state results dating back to 2014 because of unrecorded expenses at its Morgan Southern Inc. and Bruenger subsidiaries. Morgan is an intermodal provider and Bruenger is an asset-based trucker. Both companies were acquired in 2011 for a combined sum of about $30 million.
During a call today with analysts and the media, Roadrunner executives extended the re-statement period back to 2013, meaning there will be four years of revisions. It has delayed issuing fourth-quarter and full-year results until March. Based on the current status of its investigation, Roadrunner said the accounting issues will result in a $20 million to $25 million hit to operating income. However, the company has widened its probe to other parts of its business, and executives said the cost could escalate before the inquiry is complete. Roadrunner executives said there is no evidence of fraud or intentional misstatements.
Roadrunner said it has beefed up its internal controls by adding financial experts to its payroll. The company said it continues to maintain adequate levels of short-term cash liquidity.
Multi-year financial restatements are not met warmly by investors, and Roadrunner stock fell more than 31 percent today to close at $7.92 a share. David G. Ross, an analyst who covers Roadrunner for investment firm Stifel Financial Corp., said in a note late last night that the firm has suspended coverage of the company because it can't reasonably value its assets. Ross predicted that there will be more re-statements to come, and said the "future of this company is likely selling off pieces to pay back its lenders, in our view." In a separate note tonight, Ross said Roadrunner's lenders will remain flexible throughout 2017 to give the company breathing room to operate.
Roadrunner offers truckload, less-than-truckload (LTL), and assorted logistics services, supported by an "asset-light" model in which it effectively controls its truck capacity but generally doesn't employ drivers or own equipment. Roadrunner was one of the most acquisitive transport companies over the past 10-plus years, acquiring 34 companies between 2005 and mid-2015. During that time, it evolved from being exclusively an LTL carrier to one where truckload services would generate most of its revenue.
However, in 2016, as economic and industry conditions worsened for truckload and LTL carriers, Roadrunner hit the wall. Its organizational structure, which consisted of 20 operating units, became stretched by its years of acquisition-fueled growth. It also acknowledged today that it was slow to respond last year to shifting market conditions. In addition, Roadrunner lost $5 to $7 million a year from a 2013 venture in which it acquired and leased older tractors to independent contractors. The practice, common within trucking, backfired on Roadrunner as it spent significant sums modifying the aging rigs to meet federal emission guidelines. The program has been discontinued.
Roadrunner said it has restructured its 20 operating units into six operating groups. Four of those groups will be in truckload, and there will be one each in LTL and Roadrunner's logistics group, which is known as Global Solutions. The four groups in the new truckload segment cover air and ground expedited; temperature-controlled; intermodal; and asset-based brokerage. Global Solutions was re-branded last week as "Ascent Global Logistics." The new structure will help Roadrunner go to market as a more streamlined and integrated organization, executives said.
Roadrunner executives said they expect modest macroeconomic growth and no improvement in rates, at least through the first half of the year. Rates may firm during the second half, as the industry prepares to fully comply with a federal mandate that electronic logging devices (ELDs) be installed in every truck built after the year 2000. A host of trucking executives and industry experts said mandatory ELD compliance, which takes effect in mid-December, would reduce capacity from 3 to 5 percent as many small fleets and independent operators exit the market because of the trouble and expense of complying with the mandate. However, any tightening of capacity may not be felt until sometime in 2018.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."