Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
Prominent supply chain consulting firm Tompkins International plans to become a fourth-party logistics provider (4PL), managing a group of prominent companies that will pool their services in an unconventional approach to capturing a share of the fast-growing e-commerce fulfillment market.
The venture, the MonarchFx Alliance, will be headed by James Tompkins, founder of the consultancy that bears his name. MonarchFx will team with third-party logistics (3PL) providers Kenco Logistics and NFI Interactive Logistics Inc. and software developer JDA Software Group Inc. to offer same-day, next-day, and two-day deliveries across the U.S., Tompkins said.
The venture breaks through the traditional firewall separating consulting firms and logistics providers by putting a consultant in charge of a nationwide fulfillment network. The alliance, in all, will be composed of a material handling systems design firm (Tompkins International), three 3PLs (Kenco, NFI, and an unnamed third company), a technology provider (JDA), and an unnamed delivery firm. The partnership also includes an unnamed financial backer that owns the group's six distribution centers, Tompkins said.
MonarchFx will start by enlisting footwear and apparel vendors. It plans to begin stocking in its DCs by July and start shipping its first orders by August, Tompkins said. By building a network of local fulfillment facilities, Monarch hopes to disrupt the traditional hub-and-spoke strategy of DCs performing last-mile delivery from massive, centralized sites.
Tompkins acknowledged that many 3PLs and contract logistics firms offer similar services. However, he said MonarchFx would be able to do it for a lower price because of efficiencies gained by combining multiple tenants in the firm's warehouses. The group will leverage the large-scale operation to build highly automated material handling systems, he said.
Additional cost savings will come from shrinking the delivery distance to each consumer by distributing inventory among the group's fulfillment centers, which are located in northern California, southern California, Dallas, Chicago, Atlanta, and eastern Pennsylvania.
"Certainly multi-tenant is not a new concept," Tompkins said in a phone interview. "The challenge is that 3PLs have limited clients—just two, three, or four—and they don't want to sign long-term contracts. But our financial partner will put the automation in, then lease the space and equipment back to us."
Partners cite need to compete with Amazon
From the partners' point of view, joining MonarchFx is an opportunity to compete with Seattle-based Amazon.com Inc.'s speed of delivery in retail eCommerce. Amazon has built massive economies of scale and route density in final-mile delivery. Joining forces under the banner of MonarchFx could allow the new partners to perform fulfillment at a similar speed, Sean Coakley, senior vice president of Chattanooga-based Kenco, said in an email.
"No individual retailer has the capital to build a competing network of forward-deployed fulfillment centers, and no individual retailer would have the volumes to operate it efficiently even if they could," Coakley said. "The only way to capture the same kind of scale and efficiency is through collaboration."
Kenco will continue to serve its existing 3PL clients under its core model of providing outsourced logistics services, experience, and expertise, Coakley said. "Where our customers require dedicated, outsourced logistics, Kenco will continue to be best of breed. But where the competitive pressures of modern online fulfillment mean that our retail e-commerce customers need the scale and efficiency that can only come from collaboration ... the MonarchFx Alliance gives us a tool that we can use to supply those needs too," Coakley said.
NFI, based in Cherry Hill, N.J., said the partnership offers an opportunity to expand its existing businesses, and to leverage partners' strengths to create a specialized distribution model for rapid fulfillment, NFI Senior Vice President of Sales William Mahoney said in an email. "As all global 3PLs work to find their place in a growing e-commerce world, where same-day and next-day delivery directly to the consumer is the requirement, MonarchFx offers NFI an opportunity to partner with world-class organizations in development of an innovative e-commerce platform that shares best-in-class warehouse management systems, MHE automation, and ... facilities to do so," Mahoney said.
Scottsdale, Ariz.-based JDA cited MonarchFx's potential to combine the partners' assets, resources, and expertise "to provide a new and fundamentally improved fulfillment service for U.S. retailers, marketplaces, and consumer branded goods companies," JDA Chief Revenue Officer Razat Gaurav said in an email.
JDA will contribute by providing warehouse and labor management solutions, a cloud-based control tower, and a distributed order management system, using that package of software tools to help power MonarchFX's high-velocity fulfillment centers to reduce shipping distance, time, and costs, he said.
Tompkins has plans to extend the model to fit other specialized fulfillment chains, including: Monarch FS (for stores), FG (for white glove), FH (for garment on hanger), FI (for industrial B2B), BB (for big and bulky), FZ (for cold chain), and FC (for cross-border). The common thread is that each channel would build sufficient volume to justify investment in material handling automation equipment, and to build sufficient density of delivery to justify low-cost transportation, he said.
"What we're betting on is the future of e-commerce, and the need for high throughput, high automation, local-delivery fulfillment centers. There's no 3PL in the world that can combine those," said Tompkins.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."