Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
The rise of robotics is one of the fastest-growing trends in logistics, with announcements of warehouses that have invested in robots or autonomous vehicles coming almost weekly. Distribution center managers are now using robotics and advanced automated equipment to solve challenges at every stage of the material handling game.
But how exactly will all these new bots fit into the typical DC? In their rush to forge a robotic link in the supply chain, planners are still trying to predict what sort of buildings and infrastructure they will need to support the complex machines.
A century ago, architects wrestled with a similar issue when the industrial revolution brought widescale changes to residential housing design. Now that most people commute by automobile instead of horseback, modern homes have attached two-car garages instead of hay barns and stables.
So will the warehouses of 2050 look different because they're designed to accommodate squadrons of robots instead of shifts of human workers? (After all, robots don't need restrooms, but they might need extra electrical outlets.) In fact, warehouse design is already evolving to accommodate robots' needs, and experts say that a few simple changes can make all the difference.
THE BIG EMPTY BOX
The easiest way to go robotic is to start from scratch, incorporating any required features like charging stations, Wi-Fi networks, and smooth floors into the design of a brand-new building, says Doug Rabeneck, director in the operations excellence practice at business and technology consulting firm West Monroe Partners. That approach is clearly more expensive than adding robotics to an existing warehouse, but it avoids the challenges of overlaying a new robotic system onto the existing work force and systems.
Despite the expense, that approach was common 20 years ago, when early generations of automated guided vehicles (AGVs) required wire-guided controls buried in cement warehouse floors so the vehicles could follow predetermined routes like streetcars moving through a city, Rabeneck says.
More recent offerings—such as the robots developed by Amazon Robotics, Clearpath Robotics, and Locus Robotics—require less infrastructure, using unobtrusive technologies like "lidar" and vision systems for navigation instead of relying on permanent hardware like wires, magnets, or beacons. Thanks to those advances, companies are finding it easier to add robots to a warehouse, whether the building is new or old.
"Your building just needs to be a big empty box," Rabeneck says. "To retrofit it, you might need a lot of electronics and communications up on the roof, like wireless router boxes, and either a server in one corner of the facility or communications through the cloud. And you'd probably need charging stations for the units."
GETTING ROBOT-READY
In addition to wiring a building with advanced charging and communications systems, several basic details in the design and layout of a facility can affect its readiness to host material handling robots, says Tom Galluzzo, founder and CEO of Pittsburgh-based Iam Robotics.
"The name of the game is optimizing a solution to whatever your goal is, whether that's an each-picking solution or [one where machines] collaborate with the work force," Galluzzo says. But the needs of people aren't always aligned with those of the machines, he says. "For example, people usually like working in a temperature of 70 degrees, whereas robots might want it to be 50 degrees. If you're going to use both manual and robotic solutions, you need a happy medium."
Even interior design can affect the choice of robotics. For instance, people will gladly walk around on carpeting all day, but robots don't like carpets, Galluzzo says.
"We look for pristine, bare, flat concrete floors," says Galluzzo. "We've been in places with hundred-year-old wooden floors and they're really beat up. To drive robots on that would be like driving your car on cobblestones all day long."
The layout of a DC is also important, since most robots need to be insulated from the elements, not operating anywhere near a loading dock where rain or snow could blow in and affect their electronics, he says.
Finally, just as any building has features dedicated to its human workers' needs—such as a soda machine or a break room—a warehouse designed for robots would need its own "amenities." For instance, an automated DC design could call for a reinforced power grid to handle the extra charging stations and a redundant electric generator so the building doesn't shut down every time a storm knocks the power out.
Safety is another crucial consideration in a robotic fulfillment facility. Recent laptop and smartphone recalls have highlighted the potential for lithium-ion batteries to overheat and even spark fires. A lot of robots today use similar lithium-ion battery technology, which not only raises the question of fire safety but also has implications for operations where DC workers are trained to safely handle the lead-acid batteries commonly used in forklifts but not their lithium-ion counterparts.
"Lithium-ion batteries need a little more care and maintenance than lead-acid," Galluzzo says. "Because you have all that energy density [with lithium-ion], you need to be sure you have your safety precautions in line, like fire safety. What it comes down to is that you're storing more energy in a smaller package."
To address that issue and create a safer working environment, engineers are already working on a next generation of batteries designed for long life and safe operation. The new designs use lithium iron phosphate (LiFePO4) cHemiätry instead of the current lithium polymer designs, Galluzzo says.
BOOSTING STORAGE DENSITY
Once a warehouse has satisfied those basic design requirements, it might start to look a lot different inside, as the introduction of robots tends to change inventory storage patterns. A warehouse with automated storage and retrieval systems (AS/RS), for instance, can pack more inventory into a given space than one that relies on human pickers, since computer-guided retrieval vehicles can easily navigate aisles with just an inch or two of clearance, Rabeneck says.
Similarly, many goods-to-person robotic systems allow for higher-density storage than a warehouse that has to leave aisles between racks for human pickers or forklifts. But some of that advantage is lost if the bots also need a dedicated staging area to place racks of products, which can be the case in operations that use robots to deliver racks of products to a human picker for selection, says Bruce Welty, chairman and founder of warehouse automation vendor Locus Robotics Inc. and fulfillment specialist Quiet Logistics Inc. One way around that problem is to adopt a different goods-to-person strategy, using mobile robots to collect only the items needed for orders—as opposed to entire racks—and deliver them to humans at packing stations, Welty says.
Future developments in robotic technologies will doubtless continue to influence warehouse design in terms of the patterns of inventory storage, the flow of goods between work stations, and the interactions between robots and human associates.
THE ECONOMICS OF ROBOTICS
Likewise, the rise of robotics could affect the actual shape of the warehouse. For instance, a company planning to deploy rolling robots like AGVs might seek a vast one-story building, while a company planning to use robotic cranes might want a facility with extra vertical space.
When it goes to automate a facility, UPS Inc. considers each building's space, capacity, volume, and velocity of throughput, says Frank Perez, vice president of industrial engineering at UPS Global Logistics & Distribution. "Automation is a significant capital investment," Perez says. "If you're considering automation with a longer ROI [return on investment], you need to have a good growth strategy. When we evaluate real estate, if a DC is landlocked, it's a great opportunity to use automation to drive density and efficiency within the existing footprint."
If a plan calls for increasing density by creating more vertical storage, the company would choose a robotic solution such as an AS/RS, goods-to-person system, or cranes, as opposed to AGVs that are designed to roll across wide, flat spaces, he says.
Those considerations may sound pedestrian compared with the leading-edge technology that makes a robot tick, but the need to stay profitable carries a lot of weight when it comes to choosing the best type of automated material handling equipment for a facility and picking the best facility to fit the robot.
"We have just begun to scratch the surface as an industry," Iam Robotics' Galluzzo says. The same could be said about the logistics industry's evolution to include advanced robotics in buildings originally designed for people and goods.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."