Not your typical "tree hugger": interview with Jason Mathers
Instead of seeing businesses as foes of the environment, Jason Mathers of the Environmental Defense Fund believes that they—and their supply chain organizations—are natural allies in the fight against climate change.
Susan Lacefield has been working for supply chain publications since 1999. Before joining DC VELOCITY, she was an associate editor for Supply Chain Management Review and wrote for Logistics Management magazine. She holds a master's degree in English.
It wasn't so long ago that the term "environmentalist" conjured up images of starry-eyed anti-business idealists with shaggy hair and sandals who would chain themselves to trees in protest against efforts to cut them down. Yesterday's senior executive might have called them "tree huggers."
But Jason Mathers is not your father's environmentalist. As senior manager for supply chain and logistics at the nonprofit group Environmental Defense Fund (EDF), Mathers is dedicated to working with—rather than against—business to solve problems related to climate change. Because he helps companies find steps that can both reduce their environmental impact and save them money, you could think of him as a pragmatic idealist.
EDF says its mission is "to protect the Earth's resources using smart economics, practical partnerships, and rigorous science." Toward that end, Mathers has been working to reduce emissions from freight movements, which some estimates say are the source of 6 percent of the human-generated pollution that contributes to global warming. As part of this work, he is cataloging current best practices and developing a framework for managing emissions generated in the supply chain.
To accomplish this, Mathers works closely with shippers, carriers, third-party logistics service providers, and others to design greenhouse gas management programs for fleets, best practices and tools for tracking and reducing emissions, and training materials for fuel-smart driving. Many of those best practices have been assembled in the organization's Green Freight Handbook, which was published last year.
More recently, Mathers and EDF, along with a consortium of 12 food and apparel companies, have been working to convince the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Transportation to require America's heavy-duty truck fleets to cut their fuel consumption and carbon emissions by 40 percent.
DCV Editor at Large Susan Lacefield spoke with Mathers about EDF's efforts and about how supply chain managers can play a role in helping protect the environment.
Q: How you did become an environmentalist, and why do you focus on logistics and supply chain management in particular?
A: I think I have always been someone who has been mission-driven and interested in being part of a broader effort. That's what led me to join the U.S. Navy out of high school. After leaving the service and getting ready to go to college, I knew I wanted to do something else that was mission-driven. Working on environmental issues and climate change really spoke to me. Climate change has a huge impact on every aspect of our society today and will continue to have an impact on future generations.
Freight logistics accounts for about 6 percent of global pollution. Logistics, then, is a natural area to be part of the solution, to really be a leader. And in many cases, there's so much alignment between practices that [produce] cost savings and those that lead to environmental improvements.
Q: The military seems like an unusual proving ground for an environmentalist. Are you applying any of the skills you learned while in the military to your work at EDF?
A: One of the critical life skills I learned when I was in the Navy was the ability to break a challenge into smaller tasks. When you think about how to solve the problem of climate change, you start by looking at all the pieces that add up to cause it. [For example,] the impact of carbon dioxide emissions is a critical, big-effort issue. It's easy to be overwhelmed by it. It's so big, it can seem impossible to solve, but there are actually thousands of solutions, and all are necessary.
Q: Is it possible to be both pro-business and an environmentalist?
A: Absolutely. Why do I believe that? Because I see it every day—for example, when we are working with Pepsi-Cola to urge the EPA and Department of Transportation to put forth strong fuel-efficiency standards, or when Google and Amazon came out in court in support of clean power plants and called the transition to a "clean-energy economy" critical to their growth as companies. Wal-Mart is working every day to get toxic chemicals out of the products in its stores and out of the agricultural supply chain. There are thousands of examples of companies embracing sustainability.
Q: At some point, business needs are going to come into conflict with what's best for the environment. Do you have any advice for how to navigate those tradeoffs?
A: When a company is thinking about how it can improve its environmental footprint, there are a couple of key areas that it needs to focus on. First, it needs to look at what it can do today to improve its operations that also makes business sense, whether that be increasing load capacity when applicable or using intermodal transportation when possible. There are lots of opportunities to do this, and you should be spending 80 percent of your time on this near-term focus.
Then, the company needs to be asking, "How can we help build a future and shape it in a way that is good from an environmental perspective and is going to be good from an economic perspective?" Twenty percent of your time should be spent on this long-term focus. For example, I think of the work that FedEx is doing to get a long-term agreement in place to increase its procurement of aviation biofuels. Aviation is critical to its business and a significant source of greenhouse gas emissions. Today, there's not a lot it can do to use biofuels at the scale needed to reduce those emissions. But over the long term, it can change its access to cleaner fuels and make investments to build that market. FedEx has decided that this is a critical issue that it needs to be a part of.
Q: Why should supply chain and logistics professionals be concerned about global warming?
A: Over the last few years, we have worked to get a better sense of where emissions lie in a company's operations. [We found that] the supply chain is the source of upward of 80 percent of the environmental footprint for consumer goods companies, retailers, telecommunications companies, and food and beverage companies. So supply chain has the potential to have more impact on a company's environmental footprint than any other function.
Q: What do companies risk by not looking at how they can reduce carbon emissions?
A: There are a few risks. One is falling behind. A company like General Mills that has a long-term greenhouse gas reduction goal in place is getting more efficient every day, and it's challenging itself in a unique way. Companies that are not doing this are missing out on [opportunities for] innovation.
You also risk missing out on appealing to the next generation of business leaders, who are increasingly looking at what sustainability strategy is in place when deciding which company they want to work for.
You are also missing out on real cost savings. If we do not get stronger truck efficiency standards in place, shippers will end up paying millions of dollars a year more in fuel and total trucking costs than they would with [tighter] standards in place.
So I think there are a lot of things that you miss out on, with the biggest one being the opportunity and reason to innovate. Unless you challenge yourself, you don't know what you can accomplish. For example, FedEx set a goal of improving fleet efficiency, and the company just announced that it has exceeded its goal five years early and has ended up saving a lot of money. Wal-Mart challenged itself to double the efficiency of its fleet operation in regard to how it loads and uses its trucks, and it beat that goal earlier this year. It's impressive how much cost the company is taking out of its operations.
Q: How have things changed with respect to businesses' focus on sustainability in the last five years?
A: Companies have become more systematic about sustainability, bringing it more into their overall strategy. It used to be that companies would focus on just one or two projects, like using recycled paper or using hybrid cars for their sales fleet. While those are important steps for raising awareness, they weren't really core to the business and weren't long-term and systematic. Now, you are seeing more alignment between companies' sustainability goals and their overall strategic objectives. It's more meaningful, more impactful, and more real.
Q: What's next for EDF?
A: We have had a lot of success in developing best practices in the logistics space, and we have also done some work in deforestation and helping make factories more energy-efficient. Next, we want to pull all of these things together and provide companies with a more comprehensive roadmap across their operations in those three or four areas.
To build a more sustainable future, we need to engage government and companies in a dialogue to create smart, well-designed public policy. We see business as a critical stakeholder in this. What we would want to see is business first acknowledging the urgency of having rules and regulations and incentives in place to reduce climate change-related pollution and greenhouse gas emissions. Then, businesses need to be proactive in sharing with policymakers their experiences and steps that would help them reduce their environmental impact. A clear example is the work that Pepsi and other groups have done with heavy-duty truck efficiency standards. Fleet owners and equipment manufacturers need to be up front about the challenges they face and how we can structure rules to foster innovation.
Editor's note: This article originally appeared in the Quarter 2, 2016 issue of our sister publication, CSCMP's Supply Chain Quarterly.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."