Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Economic cycles come and go, but geography is forever. For the city of Detroit, whose cycle has followed the "to hell and back" trajectory, its future as a major North American logistics player could hinge on whether transportation and logistics users view its location on the continent's map as a blessing or a curse.
Detroit sits at the nexus of U.S.-Canada trade, with its proximity to Toronto, considered the gateway to Canadian commerce. It is located near four of the five Great Lakes as well as the U.S. transcontinental railroad system that connects with Great Lakes port traffic. It is home to three major U.S. interstate highways: I-75, I-94, and I-96. Between 1,000 and 1,450 acres of land are located near urban areas ripe for industrial development, a rarity among large metropolises, according to WSP| Parsons Brinckerhoff, a New York-based engineering and professional services company that last year prepared an extensive report for the Michigan Economic Development Corp. outlining Detroit's potential as a logistics center.
As the North American hub of auto production, Detroit has a superb automotive logistics infrastructure backed by the highly skilled employees needed to keep the automotive supply chain humming. The city and the state of Michigan are well positioned to attract high-tech investment as vehicles become embedded with more technological features than ever before, according to Walter Kemmsies, managing director, economist, and chief strategist of the ports practice for Chicago-based real estate and logistics services giant JLL Inc. In an era when cars are becoming computers on chassis, a company like General Motors Corp. will find itself competing as much with Microsoft Corp., the Seattle-based software behemoth, as with rival carmakers, Kemmsies said in a phone interview.
Agriculture is one of Michigan's core industries, owing to the rich coal-black soil that naturally occurs statewide. Building a new logistics complex in Detroit could help support growing U.S., North American, and global demand for foodstuffs, experts said.
In addition, the city's core downtown area is thriving, thanks in part to large investments made by Dan Gilbert, founder of mortgage firm Quicken Loans, and Mike Ilitch, founder of pizza chain Little Caesar's. Both firms are headquartered in downtown Detroit.
The core area's resurgence has, to some degree, spilled over into increased demand for all types of commercial and industrial space. As of the end of the second quarter, warehouse and DC space in metro Detroit had a 93.67-percent occupancy rate, according to CBRE Group Inc., a commercial real estate company. Vacancy rates across various categories are at all-time lows, and the metro area represents a prime market for speculative construction, according to CBRE.
LOCATION, LOCATION, LOCATION
But the obstacles for Detroit are as apparent as its possibilities. Michigan, which appears on the nation's map as a mitten surrounded by water, is a headache for motor carriers who use the Detroit River to traverse the U.S.-Canada border. The 86-year-old Ambassador Bridge, which connects Detroit with Windsor, Ontario, and which last year handled more than $120 billion in NAFTA-related trade, is burdened with 14,000 vehicles a day—about 10,000 of them trucks—squeezed into just four lanes of road. The span, which is owned by industrialist Manuel "Matty" Moroun, who built his fortune providing shipping and logistics services to the auto industry, is the busiest cross-border transport link in North America.
Purolator International Inc., the U.S. arm of Mississauga, Ontario-based transport firm Purolator Inc. and a big user of the cross-border infrastructure, stopped using the bridge years ago, according to John T. Costanzo, president of the U.S. arm. Instead, the unit's drivers use the less-congested Blue Water Bridge, which connects the two countries at Sarnia, Ontario, about 68 miles northwest of Windsor. The relatively light vehicle backlogs at Sarnia outweigh the higher costs and the longer transit times to get there, Costanzo said.
Michigan's far northern location makes it unsuitable for handling the east-west traffic through which most U.S commerce flows, experts said. The state's northern locale and peninsula-like configuration also make it a poor choice for nationwide retail distribution and e-commerce fulfillment, which is optimally handled through massive hubs in more centrally located and landlocked states like Ohio. Cities like Chicago and Columbus, Ohio, both not far from Detroit as the logistics crow flies, have well-established logistics hubs that are situated along east-west shipping routes.
Canada's advanced and efficient infrastructure offers a compelling alternative to Detroit and Michigan. Canada has invested heavily to build a world-class shipping network to support its export-driven economy. U.S. exporters, especially in the Midwest, will often bypass the U.S. to connect with Canada's infrastructure, often through Montreal-based rail powerhouse Canadian National Inc., to get their goods loaded onto vessels for delivery to foreign markets, Kemmsies of JLL said.
Though Detroit lies along CN's line between Chicago and Montreal, the railroad doesn't have a major presence there. By contrast, CSX Corp., the Jacksonville, Fla.-based Eastern railroad, uses Detroit as its hub for all of Michigan. Norfolk, Va.-based Norfolk Southern Corp., CSX's main rival in the East, also relies on the Detroit facility.
Detroit's aging rail intermodal facility is in dire need of updating. However, a joint bid by CSX and the Michigan Department of Transportation to obtain federal grants for modernization and expansion fell short at the U.S. Department of Transportation, even though CSX was willing to pony up half of the project's projected $42.1 million cost.
Then there is the land itself, a good part of which is, in industrial property lingo, "blighted." "There are buildings, but many of them are obsolete," said Joseph G.B. Bryan, a principal consultant of Parsons Brinckerhoff and the report's primary author. Many parts of Detroit were badly neglected as it withered for years on the economic vine. City and state officials will need to erect "contemporary properties" if Detroit is to attract meaningful shipping and logistics investment, Bryan said.
The 197-page report, issued in March 2015, calls for creating a "Trade, Logistics and Industrial District" (TLI) in Southwest Detroit that would be funded by the public and private sectors to the tune of $1.6 billion to $2.2 billion. Government would kickstart the project with an investment of $400 million to $530 million over a six- to eight-year period, according to the report. The state, which commissioned the study, supports its findings. However, Michigan officials have not signed off on the TLI project because it has not received unanimous support, according to people familiar with the matter.
The TLI project would form a three-legged stool for Michigan to compete in today's logistics market, the report said: First, it creates a portfolio of logistics assets aggregated in one area. Second, it sends a message that the state is committed to the task. Lastly, it produces a "springboard for growth" by cultivating what the report called a "targeted cluster" of industries that would benefit from Detroit's location. The project would generate 15,000 to 20,000 long-term jobs in Michigan, 6,000 to 8,000 of those in metro Detroit, according to the report.
A BRIDGE TOO FAR FROM COMPLETION?
At the heart of the project is a transborder bridge named after Gordie Howe, the late hockey legend who spent most of his career with the National Hockey League's Detroit Red Wings. The proposed $2.1 billion span, expected to open around 2020, would initially have six lanes but could be widened to 10 lanes, and perhaps more. The bridge would create a straight shot between Windsor and the proposed logistics cluster, which would be located about one mile west of the Ambassador Bridge in Detroit's rundown Delray neighborhood.
The Howe Bridge is expected to handle 26,500 vehicles a day by 2025, which will ease congestion at the Ambassador Bridge and provide shippers with more transportation options. Significantly, the Canadian government will fund the span's entire construction, while the U.S. will subsequently contribute revenue collected from tolls.
Getting the Howe Bridge up and running on schedule may not be easy. Unsurprisingly, Moroun, the Ambassador Bridge's owner, has been its most vocal opponent. He has sued the governments of Canada and Michigan to stop its construction and has proposed to build a second span of the Ambassador Bridge, which he would also own. Critics have said Moroun's opposition stems from the prospect of lost profits from duty-free gasoline sales at the Ambassador Bridge.
In July, David Duncan, the Canadian official in charge of the project, told a Canadian paper that the span may not open by 2020 because about 30 properties on the U.S. side have yet to be acquired and may prove difficult to buy.
Andrew Doctoroff, special projects adviser to Michigan Gov. Rick Snyder (R) and the governor's point man on the Howe Bridge project, said the span will brighten the outlook for the city's logistics services, but even if the project runs into trouble, it will not alter the course of the broader TLI initiative. The TLI effort is "not dependent on the Gordie Howe Bridge," Doctoroff said in a phone interview.
Bryan of Parsons Brinckerhoff said Detroit and Michigan—which for the purposes of their logistics outlooks are one in the same—will succeed if officials understand what the metro region is capable of, and what it's not. Detroit's strengths lie in supporting distribution from manufacturing operations, not retail distribution, Bryan said. It can be a key player in serving Michigan, its surrounding markets, and the NAFTA trades, he added. But it cannot and will never be a lead actor in nationwide distribution, he said.
Bryan said the TLI project is critical in leveraging the natural assets that Detroit and the state of Michigan could bring to bear on the logistics market. The initiative would "vault Michigan into a trillion-dollar market with 21st century capabilities, with a marquee site in the midst of the state's largest city, and a package of assets that is rare anywhere in the United States," he wrote.
The project won't guarantee that businesses will choose Michigan for their logistics operations, Bryan said. But it makes Michigan "fully competitive in the game, and that is the game changer the state needs," he wrote.
A version of this article appears in our October 2016 print edition under the title "We heard it through the grapevine ... ."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.