Batteries and chargers: something new under the sun
Two product categories that haven't changed much in the last 10 years—batteries and chargers for lift trucks and mobile devices—are undergoing a transformation.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
If you've been operating under the assumption that the batteries and chargers you will use to power your forklifts and mobile devices a few years from now will be pretty much the same as the ones you've used for the past decade, you'd better sit down. We have news for you: This normally staid product category is on the verge of a revolution.
Advances in technology are fostering a wave of innovation in chargers and batteries—both very large ones, such as those for electric lift trucks, and very small ones for mobile devices like bar-code scanners, RFID readers, and printers. There's a lot going on, and we can't cover every recent development in this short article. (We've left out lithium-ion batteries for forklifts, which we covered in a separate article last year, for example.) But we can offer a few examples of the capabilities that are turning old-school equipment into 21st century tools. Here are five that bear watching:
1. Alerting users to problems as they happen. Electronic monitors and diagnostics for forklift battery utilization, power usage and output, and water levels have been around for a few years. Earlier generations required technicians to connect the batteries to a computer or testing device during troubleshooting or scheduled maintenance. Now, thanks to wireless communication, it's possible to transmit data in real time, alerting fleet managers when a problem first develops, not days or weeks after the fact.
A number of companies offer wireless battery monitoring systems that continuously collect, log, and report information while the battery is operating, producing readouts and alerts in real time.
These wireless battery monitoring systems continuously collect, log, and report information like temperature, water levels, charge intervals, and state of charge while the battery is operating. If a problem develops, they send an alert via e-mail or text message. This information is also delivered to an online pOréal or cloud-based software platform, where it can be analyzed and managed, allowing fleets to compare batteries' performance by truck, individual site, or a network of sites.
Some examples on the forklift OEM side are Raymond's iBattery, Crown Equipment Corp.'s Battery Health Monitor, Hyster Co.'s Hyster Battery Tracker, and Yale Materials Handling Corp.'s Yale Battery Vision products. Examples from independent providers include Advanced Charging Technologies' (ACT) Quantum and Power Designers USA's PowerCharge.NET comprehensive solutions, both of which monitor, report on, and manage batteries as well as chargers. (Many other products on the market monitor battery performance remotely; most track a more limited range of functions.)
2. Monitoring beyond the battery itself. Traditionally, exterior parts and components that aren't part of the forklift battery itself have been monitored by visual checks and physical tests during scheduled maintenance. Now, we're starting to see ongoing monitoring and remote data collection for such items.
One example is charge cables, which can suffer wear and tear while the lift truck is in use and from being plugged and unplugged repeatedly. Waiting for scheduled maintenance can be risky. "If they are not properly maintained, cables can suffer damage and even melt, which can affect the trucks and the goods, and most importantly, the safety of the driver," notes Jonah Teeter-Balin, director of product marketing for AeroVironment. To prevent such incidents, AeroVironment developed Connect RX for its PosiCharge ProCore chargers. This technology monitors cable connectors during charging sessions, shutting down the charge session and alerting the user if abnormalities are detected.
3. Becoming easier to use, control, and maintain. Two growing challenges for warehouses and DCs—the need to minimize downtime in a 24-7 operation and the difficulty of hiring and retaining qualified equipment technicians—are prompting manufacturers of forklift battery chargers to take some creative steps to address those concerns. Here are three examples:
AeroVironment's mobile app for its PosiCharge ProCore battery charger is one example of the trend toward making easier, more intuitive controls that are similar to consumer electronics.
A notable trend at the Modex 2016 trade show earlier this year was the shift toward simpler, more visually intuitive controls for material handling equipment. The aim is to make it easier for users to read, understand, program, and maintain equipment, requiring less specialized knowledge and simplifying the procedures. One example is AeroVironment's mobile app for its PosiCharge ProCore series of chargers. Through the app—the first for forklift chargers, the company says—users can set up new units, configure and update settings, view real-time information, and download data from the charger using a smartphone running iOS or Android. The intuitively designed app also has the ability to save and repeat settings, which eliminates the need to repeat steps and screens to set up or reprogram multiple chargers.
Modular designs provide a high degree of flexibility while essentially eliminating downtime. This approach offers so many advantages, in fact, that it's fast becoming the norm. One example is Power Designers USA's aptly named Revolution series of high-frequency chargers. The chargers' multiple "plug and play" power modules let users scale the number of modules up or down to match the needed power output. And because each module operates independently, if one stops working, the others continue charging, so charging is not interrupted. According to Power Designers, which says it was the first to develop modular chargers, replacing a module is a simple matter of turning a few screws, re-energizing the charger, and entering a few keystrokes on a control panel. Other manufacturers that now offer modular chargers include Hawker Powersource, Advanced Charging Technologies, Eagle Eye Power Solutions, and Enatel/DC Power Technologies, to name a few.
Advancements in technology are also making it possible to use one charger for batteries of multiple types and sizes. Traditionally, operations with different types of batteries not only had to match them with the right kind of charger but also had to manually program the charger correctly—something that didn't always happen, notes Jim Lichtenberg, business manager for Ametek Prestolite Power. Now, though, some chargers are able to recognizedifferent types of batteries and automatically adjust the charge for the battery at hand. Prestolite Power, for example, developed its Auto Range Curve software for its Eclipse II charger, which allows the charger to identify the number of cells as well as accept a minimum and a maximum amp-hour capacity for the cell size. With the software, the charger evaluates the battery's response to the charge current and properly adjusts the curve throughout the charge cycle.
Other examples of chargers that can automatically recognize all types of lead-acid and lithium-ion batteries and charge the batteries to the proper setting include Power Designers' Revolution charger paired with its PowerTrac battery monitor and AeroVironment's ProCore chargers.
4. Revealing information that was not previously available. For users of the very small batteries in mobile devices like scanners and RFID (radio-frequency identification) readers, it's always been tough to quickly and accurately tell a "good" battery from a "bad" one. For instance, users may assume that a battery that charges quickly is a good one, but it could be charging quickly because it's older and has less capacity. As a result, they might have to change batteries during a shift or, because they think the problem is with the device itself, they might unnecessarily send the scanner or reader out for repair, says Larry Murray, CEO of Global Technology Systems Inc. (GTS), a provider of batteries and management services for mobile devices.
To address those problems, GTS developed a testing system it says can tell operators in less than five seconds whether a battery has sufficient juice for the job. The tester, about the size of a deck of cards, has two probes that touch the battery's terminal contacts. It puts a small charge into the battery, which rebounds to the tester; that information then downloads via Bluetooth to a smartphone app. A proprietary algorithm analyzes the results to determine the battery's state of health, and the app issues both visual and audible signals indicating whether the battery is "OK" or "not OK" to use. The data are also transmitted to GTS's cloud-based software for compilation and further analysis. According to Murray, this kind of aggregate data has never been available for mobile device batteries before. Once the company's database has grown sufficiently, GTS says, users will be able to compare performance among their own sites as well as against peers.
5. Getting more performance from the same size mobile device battery. When it comes to batteries for mobile devices, their small size can be both a blessing and a curse. On the one hand, they make the devices lighter and ergonomically comfortable to use. On the other hand, their size limits the amount of power they can provide over the course of a shift. Because many of today's devices incorporate more features and capabilities than their predecessors did, they tend to draw more power. For the most part, though, the size of the batteries and battery compartments haven't changed, so power may run out before the end of a shift, says Ken Murphy, COO of Impact Power Technologies, a supplier of batteries for mobile devices.
The goal, then, is to get more power and longer run times from the same size battery. Two factors will determine whether that's feasible, according to Murphy. The first is the battery's cHemiätry, which differs for each manufacturer. The second is the battery management system, which regulates the amount of power that goes into a battery while charging and the amount that comes out when in use. Find the perfect balance between input and output, and the battery will last much longer, Murphy explains. He and President Curt Quinter say their company has done just that, getting 20 to 25 percent more capacity into the same size battery pack and allowing the company to guarantee that its batteries will run a full shift. The combination of Japanese-made lithium-ion cells, which have the fewest impurities, together with a proprietary battery management system that prevents batteries from being overcharged or overdischarged makes that possible, they say.
WHAT'S NEXT?
The experts we consulted for this article foresee more innovations to come. Several mentioned Tesla's research and development efforts as potentially having an impact on industrial motive power. In fact, we're already seeing a migration of concepts from consumer electric vehicles to the industrial side. That's where AeroVironment, which has product lines in both areas, got the idea for its ProCore mobile app, for example.
Advancements could also come from unexpected quarters. Quinter notes that batteries built to operate in space run for years, and that researchers are working on a battery that's activated by salt water and could keep ocean buoys transmitting data for up to five years. "You don't know what scientists will stumble across or what combinations of exotic metals might prove useful in the future," he says. "Sooner or later, somebody's going to hit on one that will make lithium-ion batteries run far longer than they do now."
Murray, meanwhile, sees potential in the high-capacity lithium polymer battery that keeps two-way radios and other law enforcement devices operating long after other batteries have run out. His and other companies are investigating other commercial applications, including mobile devices for warehouse and retail use. With a partner, it is also looking at wireless charging, where users won't have to touch the battery to charge it. Ultimately, he says, the biggest improvements for mobile device batteries are likely to come "not from any breakthroughs in cell technology but from better power management."
It's universally agreed that data management will be a hot area for development for some time to come. "Chargers will become data analysis tools for fleet management," Lichtenberg explains. The big question is how to integrate the wealth of data from advanced battery management systems with forklift fleet management systems. "Everyone has their own IP (intellectual property), and there are collaborations going on within the industry because data collection and analysis is so critical" to identifying opportunities to improve fleet performance and proactively identify problems before they happen, he observes.
Teeter-Balin agrees, saying that tighter integration of forklift tracking systems and battery information is a logical next step, and that battery management tools will become more valuable as part of total warehouse data management programs in the future.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."