Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
Suppose you're importing containers of machine parts from, say, Japan. Every week, the containers are loaded on a ship operated by the same carrier you've used for years. The ship casts off and your cargo heads out on what looks to be another routine voyage across the Pacific. What could go wrong?
An earthquake and tsunami, followed by a nuclear disaster, for one thing. Or the steering could fail and cause the ship to run aground, the engine could catch fire, or a collision could leave the ship with a hole punched through its hull—to name just a few of the more common possibilities.
When disaster strikes, many people assume the ocean carrier will absorb the cost of recovery and repairs. But that's generally not the case. Under a doctrine of maritime law known as "general average," cargo owners are required to pay a share of those costs.
General average allows carriers to charge beneficial cargo owners for costs that meet criteria established by international maritime law. Examples include the costs of towing the ship to safety, repairs, unloading and reloading cargo, rescuing the crew, and compensating customers for jettisoned cargo.
This legal principle, enshrined in international maritime treaties, contracts, and insurance policies, dates back to ancient times. Yet many importers and exporters are taken by surprise when a carrier declares that general average is in effect and the bills start rolling in. It's a complex matter best addressed by transportation lawyers and cargo insurance professionals, but the following overview will explain how general average works and what you can do to make sure you're prepared for the worst.
ANCIENT PRACTICE IN A MODERN AGE
The concept of general average dates back nearly 3,000 years. In centuries-old maritime parlance, "average" refers to loss, and "general" means that something is spread among all parties, according to Richard W. Bridges, a vice president with Roanoke Trade Insurance Inc., which specializes in international insurance solutions. Thus, general average is a pooling of a financial loss by all parties involved in an ocean voyage. (A variation is "particular average," or partial loss, which applies only to directly affected parties.)
More specifically, general average acts as a mechanism for reimbursing the carrier for the extraordinary expenditures or sacrifices it makes for the common good and safety of a voyage, says Laura Otenti, a lawyer with the firm Posternak Blankstein & Lund LLP. "In other words, losses incurred for the common benefit of the participants in a maritime voyage are paid proportionately by all who participate in the voyage," she says.
When would an ocean carrier declare general average? Historically, it typically happened when a ship was in imminent danger and the crew had to jettison cargo to lighten the vessel, Otenti says. That still applies, but today a ship's owner or master (captain) may also declare general average for other reasons, such as when a ship is not in imminent danger but cannot complete the voyage, she explains. Some examples include damage to the vessel caused by bad weather, running aground due to navigational errors, or a mechanical breakdown such as the loss of steering.
These scenarios are uncommon. But they are not rare. According to a report issued by the insurance company Allianz Global Corporate & Specialty, 25 cargo ships were lost in 2014, and hundreds more suffered damage of some type. Most incidents involve bulk vessels, but containerships are also at risk; from 2005 through 2014, a total of 36 sank or suffered serious damage. The largest loss in 2013 was the MOL Comfort, a containership that broke in half and sank off the coast of Yemen, the report said.
PAY YOUR PERCENTAGE
When general average has been declared, the carrier, the vessel owner, or more likely a third party called an "average adjuster" will notify cargo owners and shippers of record. In Otenti's experience, that initial communication usually explains the circumstances that caused the carrier to declare general average and may also include instructions for providing a bond, guaranty, or cash payment. The vessel owner must also prepare a general average statement that allocates the expenses to be paid by each cargo owner, Otenti explains.
How much you'll pay is based on the value of your cargo as a percentage of the total value of the voyage: the value of the ship itself plus the value of the cargo on board, says Bridges. If the value of your cargo is equal to 5 percent of the total value of the voyage, then you'll be required to pay 5 percent of the costs that meet the general average criteria.
The cargo owner's actual outlay over the course of a general average event can be significant. "When I started in the business 20 years ago, a typical general average payment was equivalent to 3 to 5 percent of the value of the cargo, but now we are seeing 7 to 10 percent as the norm," mostly because today's larger ships cost more to tow, unload, and repair, says Bridges. (See the sidebar for a hypothetical example of how a cargo owner's share is calculated and some very costly real-life examples.)
To ensure that cargo owners pony up, the carrier places a lien on all shipments aboard the stricken vessel. The cargo cannot be picked up until whoever owns the risk at that point—the exporter or the importer, depending on the terms of sale—or that party's insurer pays an estimated share of the expenses that are already known. Early on, that's usually the cost of towing the ship, and possibly crew rescue and cargo handling expenses.
But there's more to come, Bridges cautions. Cargo owners or their insurers must also post a bond to guarantee payment of additional charges that may be calculated after the cargo has been released. Examples might include ongoing costs like debris removal and environmental remediation. It can take a long time for the carrier to complete those activities and determine its final expenses, according to Bridges. Then it has to correctly apportion those costs among potentially hundreds of cargo owners—a monumental task he compares with handling a class-action lawsuit. "Some general average claims take up to seven years to complete, and three years is the norm," he observes.
BE PREPARED
Although many aspects of general average are out of the cargo owner's control, there are steps you can take to manage your costs and make sure your rights are protected.
One that may seem obvious but is often overlooked is to become thoroughly familiar with the terms of the carrier's bill of lading, says Suzanne Richer, director, trade advisory practice at Amber Road, a provider of global trade management software and advisory services. "People forget that the bill of lading is a contract of carriage. The back of the bill of lading is loaded with restrictions favoring the carrier, yet few people read it," she says. As a result, some shippers and consignees are not fully aware of their contractual obligations and may be unprepared for what's coming.
Surprisingly, another often-overlooked protective measure is to educate yourself about what your insurance policy does and does not cover, Richer says. That's because people frequently "set it and forget it" when it comes to cargo insurance.
Most policies, including "all risk" and less-inclusive ones, provide coverage for expenses incurred as a result of a general average declaration. But even with coverage, shippers can still get into trouble. For instance, if you purchase insurance through a broker who knows little about cargo, your general average claim may not be handled with urgency. And an importer that buys on sales terms where the seller bears the risk of loss may find that the exporter is in no hurry to pay a general average claim. "In some cases, the exporter may even decide to abandon the freight, leaving the importer stuck," Bridges says.
Be aware that there's more at stake than just covering the cost of general average assessments. There's also the physical loss or damage to the goods, and business costs associated with the delayed delivery and loss of the use of the cargo. Such unpredictable matters are excluded by most policies, but it's possible to purchase additional coverage, Richer says.
Richer recommends carefully considering the legal liabilities and contractual obligations that may apply and quantifying the financial impact in light of the value of the cargo and business impacts. "With that information, you can make a decision about the best option: to pay this or reject the freight, and if I do that, what will be the repercussions?" She also suggests working with your insurance carrier to find out how often such incidents occur in the trade lanes your shipments frequently traverse, and whether it's more economically advantageous to absorb a certain amount of loss.
Regardless of how well informed and prepared you might be, if you export or import a large volume of cargo on a regular basis, sooner or later a notice of general average is likely to arrive in the mail (or your inbox). Don't let the notice sit around, advises Otenti. Alert your insurance carrier and transportation lawyer that you've received the notice and consult them right away about what to expect and the best way to proceed, she says.
I have to pay how much?
When a carrier declares general average, the amount of money you'll be required to pay will be based on the value of your cargo as a percentage of the total value of the voyage—in other words, the value of the ship itself plus the value of the cargo on board.
To illustrate how the losses might be apportioned, Richard W. Bridges, a vice president with Roanoke Trade Insurance, offers a hypothetical example of a ship valued at $50 million that carried cargo valued at $50 million, which combined would yield a $100 million voyage value. If you were a cargo owner with $1 million worth of goods on board, you would be a 1-percent participant. Now suppose that the ship ran aground, and that subsequently, $5 million worth of cargo (not yours) was jettisoned to float the vessel off a sandbar and a salvage tug charged the ship owner another $5 million to tow the vessel to safety. You would be responsible for paying 1 percent of $10 million, or $100,000, though additional payment might be required once the final costs have been determined.
The actual amount to be paid, though, depends on the carrier's total cost and how much cargo is on board the ship. Although typical costs run around 7 to 10 percent of the value of the freight, that figure can go much higher, Bridges says. He cites the example of a 2006 fire on board the Hyundai Fortune, which was caused by undeclared flammable liquids loaded near the engine room and which destroyed over 500 containers. About $160 million in cargo was ruined and the vessel, worth $70 million, was a total loss. The demand on cargo owners was about 40 percent of the value of their freight.
Another large general average loss arose from the 2012 fire on board the MSC Flaminia, which resulted in an initial general average contribution (demand) of all the cargo owners for 110 percent of the value of their cargo. No definitive cause has been found, but most experts agree the ignition source was misdeclared hazardous cargo.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.