Susan Lacefield has been working for supply chain publications since 1999. Before joining DC VELOCITY, she was an associate editor for Supply Chain Management Review and wrote for Logistics Management magazine. She holds a master's degree in English.
To the untrained eye, it can be hard to distinguish between a raven and a crow. But birders know that ravens are bigger than crows, have a different call, and sport a wedge-shaped—instead of a fan-shaped—tail.
Similarly, to the untrained eye, one rack can look pretty much like another. But if you hang around distribution centers and warehouses long enough, you know there are many different types of racks and that each boasts unique characteristics.
Just as wildlife guides can help you identify which birds and animals you'd expect to find in which environments, the following field guide to racks can help you distinguish between some of the most common types of manual pallet racks. Ultimately, this information, coupled with a good understanding of your operation, should help you decide which racks are best for you.
SELECTIVE RACK
If you're mentally picturing a rack right now, chances are you're imagining a selective rack. Featuring the most basic of designs—two upright frames and shelf beams placed between them—selective racks are like the pigeons or sparrows of the rack world. Walk into just about any distribution center or warehouse, and you're likely to see selective racking somewhere in the facility.
Selective racking is only one pallet deep, and racks can be placed either against a wall or back to back. In a single bay of selective racking, you can have multiple beam levels, with forklift trucks generally used to place the pallets on the shelf beams.
Selective rack is the most common type, with a very basic designs—two upright frames and shelf beams placed between them.
This type of pallet rack is called "selective rack" because it has a high level of selectivity, meaning that you can access every pallet in the racking system. The drawback is that the system does not provide as high a degree of storage density as other racking systems do.
Selective racks can be either welded or bolted together. The welded (or boltless) design is most popular in the U.S. due to the high cost of labor required to assemble racks on site and concerns around liability if the rack manufacturer is not directly involved in assembly. Bolted designs, however, are preferred when racks are being shipped long distances, particularly overseas.
Benefits:
More economical than other types of rack systems, with the lowest cost per pallet position
Can be easily reconfigured
Provides more selectivity and flexibility than high-density rack systems because pallets are not stored in front of one another
Does not require the use of specialized lift trucks
Applications:
Can be installed in just about any setting/environment and can be adapted to handle products of almost any volume, weight, or size
Well suited to product lines with low turnover and high differentiation
Good for operations with a high stock-keeping unit (SKU) count but low volume
DOUBLE-DEEP RACK
Double-deep racking is created by placing one row of selective rack behind another. The result is racking that's twice as deep as selective racking. In most cases, two pallets with the same product are stored in a slot, and a deep-reach lift truck or a lift truck with a double-deep handling attachment is required to access loads in the rear position.
While double-deep racking looks like selective racking, it is actually considered a type of high-density racking. High-density racking helps users optimize warehouse cube use by allowing more pallets to be stored per cubic foot. However, it is not as flexible as selective racking, and pallets are not as accessible. For example, in a double-deep rack, workers cannot access the rear pallet unless the front pallet position is empty.
Double-deep racking is made up of two rows of selective rack, one behind the other. A deep-reach lift truck or a lift truck with a double-deep handling attachment is needed to access loads in the back rack.
Benefits:
Cost per pallet position is lower than with other high-density options
Increases the productive use of floor space by 60 to 65 percent over selective racking
Applications:
Facilities that require high-density storage
Last-in, first-out inventory operations. Double-deep racking is not as suitable for first-in, first-out inventory management, as that would require double handling of pallets (removing the front pallet in order to access the back pallet)
DRIVE-IN/DRIVE-THROUGH RACK
Drive-in and drive-through racks are a type of high-density racking. They're designed so that lift trucks can enter the rack structure to deposit and retrieve pallets.
Drive-in and drive-through racks represent another type of high-density racking. They are designed so that lift trucks can enter the rack structure to deposit and retrieve pallets. The pallets are stored on rails that run the length of the rack, as opposed to on a shelf beam that's placed between two upright frames. These racks can store pallets two, three, or more deep.
Drive-in racks have one entry/exit point and therefore work well in operations that manage inventory on a last-in, first-out basis. Drive-through racks have an entry point on both sides of the bay and can be used in first-in, first-out inventory operations, as product can be loaded from one aisle and retrieved from the other.
It's important to note that because lift trucks are driven into these racking systems, these racks typically suffer more impacts than other types of racks do.
Benefits:
Requires fewer aisles than selective racking, increasing storage density
While the cost per pallet position is higher than with selective and double-deep racks, it is lower than with other high-density racking systems
Allows you to store up to 75 percent more pallets per square foot than with selective racking
Applications:
Works well for storing similar products on like-sized pallets
Suitable for high-volume SKU storage
Often used for freezer/cooler storage
Good for items that have a long storage life and don't require immediate access
Well suited to storing large quantities of relatively few product types
PUSHBACK RACKS
The rails of pushback pallet racks hold nesting carts that glide along the rails.
In pushback pallet rack systems, the pallet is placed on a series of nesting carts that glide on rails. New pallets are stored by pushing back the previously loaded pallets and placing the new load in the next cart position. Typically, pallets are stored two to six deep. When a pallet is retrieved, the next pallet drops forward into the ready position. As a result, pushback racks operate according to a "last-in, first-out" principle. Pushback racks do not require the use of any type of specialized lift trucks.
With a pushback rack, new pallets are stored by pushing back the pallets that are already there.
Benefits:
Provides similar storage density to drive-in racking's but with better selectivity and accessibility to a range of SKUs
Reduces picking time when a large number of pick faces are required
Provides higher utilization of available pallet positions than most storage systems do
Require fewer aisles than selective racking does
Faster to load or unload than drive-in racks are
Applications:
Operations that have a large number of SKUs and need a lot of pick faces
Bulk storage
Operations that store several products in quantities of more than five pallets per SKU
PALLET FLOW/GRAVITY FLOW
Pallet flow racks help make good use of space; they eliminate aisles.
Pallet flow racks usually feature a metal or nylon stop to keep the pallets in the bay.
In this type of high-density rack, pallet loads are placed at the end of a series of rollers or skate wheels and then flow down an incline to be picked at the opposite end. As a result, they are a first-in, first-out storage solution. Typically, there is a nylon or metal stop at the end to keep the pallets in the bay.
Benefits:
No limit to how deep you can go. Pallet flow racks that are equipped with a brake system have been known to go 20 pallets deep.
Maximizes space by eliminating aisles and storing pallets in lanes
Applications:
Works well in deeper systems
Can be used for pick modules and staging areas
Works well when you have a large volume per SKU
Good for high-throughput operations and for managing perishable and time-sensitive products
This guide has attempted to differentiate among some of the most common types of racking, but it is far from comprehensive. There are many other types of racks that we have not featured here. For example, cantilever racks store long or bulky items such as furniture, lumber, tubing, textiles, and piping. Carton flow racking operates like pallet flow racks but at the carton level. Mobile pallet racking mounts existing pallet racking or shelving on mobile carriages that move with the help of a mechanical-assist handle or an electric-powered system.
WHAT'S BEST FOR YOU?
Developing a basic understanding of the different types of pallet racks is not enough, however. Ultimately, companies need to determine the best rack or mix of rack for their particular operation, and that can be a complex undertaking.
According to Domenick Iellimo, vice president of sales for Frazier Industrial Co., it's important to consider three factors when selecting a pallet rack: the unit to be stored (product load), the method of handling equipment (type of lift truck that you're using), and the area available for storage.
In addition, Dave S. Olson, national sales and marketing manager for the rack maker Ridg-U-Rak, recommends taking at look at what your operation's constraints are. Are you space-constrained? Then you may want to consider a high-density racking solution. Does your operation require that your inventory be managed on a first-in, first-out basis? Then you should know that drive-in or pushback racks won't work for you. How much capital can you invest? If you're looking for the most economical solution, selective racking may be the best choice.
The more informed you are about the different equipment options and the needs of your own facility, the more likely it is that you'll select the right rack for your operation.
Want to know more?
There's a wealth of information available on different types of pallet racks. This article provides only a starting point. Here are a few other resources on racks:
The Rack Manufacturers Institute—one of MHI's industry groups—is always a good place to start for information. The institute's website includes specifications and guidelines as well as a glossary and frequently asked questions.
Many manufacturers offer excellent guides to the different types of pallet racks on their websites. A few used to create this article include "A Guide to Pallet Rack" by Cisco-Eagle, "Storage Rack Selection Guide" by Ridg-U-Rak, and Frazier Industrial Co.'s "Rack 101."
The website of the Australian forklift company Adaptalift Hyster features a Warehouse Racking Guide, a series of blog posts that look at the issue from a forklift user's perspective.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."