Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The business of diesel fuel surcharges has grown increasingly complex over their 43-year history and seems to have moved further away than ever from their original purpose, which was to help motor carriers recoup soaring fuel costs triggered by the 1973-74 Arab oil embargo.
Shippers who get hit with the passed-on costs are sympathetic to the carriers' need to manage a cost whose fluctuations are beyond their control. At the same time, they believe the surcharge mechanism has gone from being a clean pass-through of fuel costs to an arbitrage designed to enhance a carrier's revenue and profit. "There are a lot of games that can be played with fuel," said Terri Reid, director of transportation, international and retail logistics, for Caleres, a St. Louis-based footwear company, and a big truck user.
Because surcharges are part of shipper-carrier contracts and are not regulated, the potential for free-market double-dealing is always present. For example, the surcharge formula (more on that below) is based in part on a fleet's fuel efficiency, and many modern-day fleets boast the most efficient trucks in the industry's history. Yet surcharges are based on a lower miles-per-gallon (mpg) threshold that becomes detrimental to the shipper when calculating fuel costs, according to critics.
Large truckers buying fuel in bulk will negotiate huge discounts and rebates from truckstop operators, but then will pocket the difference between their wholesale costs and the surcharge revenue based on a government-published weekly index that prices fuel at the retail level, critics contend.
Some carriers bake surcharges into their base rates, a step that eliminates a shipper's ability to see the charges for a key element of a trucker's pass-through costs. A freight broker working in the spot, or non-contract, arena, which accounts for 25 to 30 percent of the total truckload market, incorporates a fuel surcharge into the total price it offers its shipper customers. As a result, a shipper using a broker doesn't know the impact of fuel on its overall cost.
Larry Menaker, a Chicago-based consultant who has been around the business for decades, said that surcharges, while not perfect, have generally lived up to their original intent. However, Menaker acknowledged that in the $550 billion-a-year truckload sector, where fuel is a significant cost component because of the relatively long lengths of haul, there has been pressure to change "what shippers believe is a broken system." While surcharges in the truckload sector are based on the length of haul, surcharges in the smaller less-than-truckload (LTL) segment are calculated as a percentage of shipment revenue because the haulage lengths are shorter.
SURCHARGES EXPLAINED
Surcharges have three components: An index that sets fuel prices and serves as a benchmark for the surcharges; a "peg" or contractually negotiated price above or below which surcharges are or are not imposed; and an "escalator," which determines the actual surcharge amount based on the average mpg of a carrier's fleet. Most of the industry uses an index published each Monday by the Department of Energy's Energy Information Administration (EIA) that surveys about 400 nationwide locations and determines national and regional prices. The EIA index includes a nationwide average price, as well as prices broken down by various regions.
The "peg" can be set anywhere from zero to more than $2 a gallon, depending on a shipper's volume and its preferences (more about that later). From there, the "escalator" formula kicks in, with a one-cent surcharge imposed for every five or six cents by which prices in the EIA index exceed the peg rate. The surcharge paid by the user is the difference between the peg and EIA prices, multiplied by the miles traveled.
For example, a shipper and truckload carrier agree to a peg price of $1.20 a gallon, a level that is fairly common. If weekly pump prices hit $4 a gallon and the interval of increase is set at 6 cents, the surcharge amount comes to 46.6 cents a mile. A load moving 1,000 miles would thus have a $466 surcharge tacked onto the base rate.
The 5- to 6-cent intervals have held sway for years because they match the historical number of miles a heavy-duty truck traveled on a gallon of fuel. However, truckload fleets with modern equipment get between 6.3 and 6.5 mpg, according to various estimates. Some trucks get as much as 7 mpg, but that isn't the norm.
Because the EIA numbers are nearly always above the pegs, surcharges have become a part of everyday shipping. However, with the weekly EIA nationwide price at $2.07 a gallon, the lowest inflation-adjusted level since December 2002, prices are approaching pegs that have been set at the upper end of the range.
TAKE THIS PEG AND ... !
Here's where it gets interesting. Though a higher peg means a smaller fuel surcharge, it also translates into a higher line-haul rate, since the carrier needs to recoup the foregone surcharge revenue one way or another. While a lower peg results in higher surcharges for the shipper, it would, at least in theory, be offset by declines in the base rate because the carriers were receiving more compensation for fuel.
Shipper-carrier contracts effectively become a roll of the dice; pegs are negotiated based in part on fuel price forecasts, which may or may not be accurate, but also on whether a shipper, not wanting to be bothered with fuel price volatility, would rather live with a high peg, pay virtually no fuel surcharges, and work toward negotiating a more favorable line-haul rate. Chris Lee, vice president of Bridge City, Texas-based ProMiles Software, a firm that provides real-time fuel-price tracking for carriers, said shippers in that scenario get a level of fuel price predictability that wouldn't be available with a lower peg and might be willing to absorb higher line-haul rates as a trade-off.
Lee said he knows of a large shipper, which he did not identify, that negotiated a contract for 2016 with a peg price of $2.50 a gallon. With the carrier getting six miles to the gallon, it embeds 41.6 cents a mile into the line-haul rate to cover its imputed fuel cost. However, with fuel prices on its lanes running around $2 a gallon, the carrier's actual fill-up cost is 33.3 cents per mile, Lee estimates. That 8.3-cent-a-mile difference—multiplied by thousands of miles driven—comes out of the shipper's pocket and goes straight to the carrier's bottom line, he said.
The dilemma for shippers is compounded by the variance in prices from, say, the Midwest and Gulf Coast, where diesel is cheaper, to the Northeast, where costs are higher. Fuel for a Dallas-to-Chicago run costs $1.92 a gallon, while a Boston-to Chicago trip clocks in at $2.21, according to ProMiles' current estimates. Yet only 10 miles separate the respective distances, Lee said. If the pegs on each run were the same, the difference in prices could be easily compared, Lee said. Not so, however, if the peg on one lane was set at $1.50 a gallon, and the other at $2 a gallon, he added.
ZERO TOLERANCE
Much of the head-spinning would disappear if the industry eliminated the peg altogether, let surcharges effectively cover all of the fuel cost, and let the chips fall where they may in line-haul rate negotiations, according to several experts. A zero peg eliminates pricing variability and gives carriers an incentive to invest in more fuel-efficient equipment and run their networks more efficiently to reduce wasteful fuel burn, they contend.
"Everything other than a zero base is artificial and manipulated," said Craig Dickman, founder of Breakthrough Fuel LLC, a Green Bay, Wis.-based consultancy that provides shippers with daily fuel pricing across all requested lanes, among other services. Chris Caplice, executive director of the Massachusetts Institute of Technology's Center for Transportation & Logistics, said a zero peg is easy to administer and understand, and imposes needed and beneficial discipline on carriers to improve their operations.
Caplice added that 99 percent of the industry still uses a peg, although several high-profile companies and huge shippers like Charlotte, N.C.-based Chiquita Brands International Inc. and Chicago-based Kraft Heinz Co. have adopted the zero-peg formula. Dickman offers a different view: About 68 percent of its shipper customers don't use a peg, up from 7.5 percent in 2011, he said.
Real-time pricing visibility and transparency, which can only be realized through information technology, is critical to distance the industry from the peg formula. Today, sophisticated tracking software can update diesel prices each day—sometimes multiple times a day—across a network of thousands of truckstops and service stations. At Breakthrough Fuel, shippers transmit their daily lane activity, which Breakthrough then runs through its systems to produce real-time fuel price data at all truckstops appearing on every requested lane. Breakthrough analyzes how fuel taxes, which vary from state to state, affect overall prices and provides market intelligence to accompany the data.
Dickman acknowledged that even sophisticated shippers have said its system takes some getting used to. Eventually, though, they gain better visibility into the role that fuel plays in their cost structure, he said. Dickman said his model goes a step further than a "zero peg" approach by creating a "surcharge free" mechanism for fuel reimbursement based on real-time rates that are sensitive to time, geography, and taxes. A carrier is fairly and accurately reimbursed for its costs based on the way it purchases fuel and pays applicable taxes, he said.
Lee of ProMiles said his firm's database, which can be updated every half hour, covers about 5,000 truckstops and service stations each day, compared with EIA's survey of 400 truckstops and service stations each week. Lee added that ProMiles' surveys exclude truckstops that also pump automotive diesel because those prices tend to skew the overall price trend higher. As a result, the average truck diesel prices in ProMiles' database are usually 2 to 6 cents a gallon below the average EIA prices, he said.
Advocates of the "zero peg" approach said the shift would not save shippers money. Carriers will be paid the same, whether it is in the form of higher fuel surcharge revenue or increased line-haul rates, they said. What will happen, they argued, is that shippers will have the confidence of knowing their fuel costs are exactly what they think they should be, and that both shipper and carrier will gain if fleet and network efficiency are improved.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.