The U.S. truckload spot market has found itself so far this year in the same doldrums where it spent most of 2015, a trend that, unless reversed, will put shippers in the familiar position of calling the pricing shots and motor carriers in the familiar position of taking them.
The spot, or noncontractual, market was weak during virtually all of last year, spiking upward meaningfully on a month-over-month basis only in December. Some chalked up the weakness to the markets reverting to the mean following an extraordinary 2014, when bad winter weather in that year's first quarter shut down capacity, sent spot rates soaring to record highs, and kept them elevated for quarters to follow.
But as the calendar has turned, the comparisons with 2014 have grown stale. After rising at the immediate turn of 2016, spot market load-to-truck ratios—the ratio of the number of loads per available truck—and spot rates slid across the board in the week ending Jan. 16, DAT Solutions, a consultancy that operates one of the nation's largest load board networks, said in a report late Wednesday. In the dry-van segment, load posts fell 21 percent from the week ending Jan. 9, while the number of available trucks rose 29 percent, according to DAT. This caused load-to-truck ratios to drop by 38 percent, DAT said.
The national average van rate fell 5 cents from the prior week to $1.68 per mile, which included a 1-cent decline in the average fuel surcharge, triggered by declining oil and fuel prices, DAT said. Spot rates are quoted to shippers on an "all-in" basis, which combines the base rate and prevailing fuel surcharge.
The refrigerated and flatbed spot markets didn't fare much better. "Reefer" load posts dropped 26 percent from the prior week, while truck posts jumped 22 percent, resulting a 39-percent fall in the load-to-truck ratio. The national average reefer rate dropped 6 cents, to $1.90 per mile, which included a 1-cent drop in the fuel surcharge. Flatbed loads held steady but available capacity increased 27 percent, resulting in a 21-percent decline in the load-to-truck ratio, DAT said. Average flatbed rates edged 2 cents down, to $1.90 per mile.
The DAT numbers come less than a week after investment firm Avondale Partners and audit and payment concern Cass Information Systems published their monthly truckload line-haul index, a measure of changes in per-mile line-haul rates that exclude fuel surcharges and accessorial fees. That data showed a scant 1.1-percent increase in December from year-earlier levels. This followed gains in October and November of 1.9 percent and 1.6 percent, respectively, the firms said.
What's more, spot rates decreased last month to levels not seen since 2009, a bothersome sign for contract pricing since spot market prices generally lead contract pricing, which accounts for as much as three-quarters of the enormous U.S. truckload market.
Avondale has forecast average contract rate increases this year of between 1and 3 percent, well below what carriers may have been expecting during most of 2015, when contract rates did the unusual and rose as spot rates fell. In what could turn out to be an understatement, Avondale said that "current spot market weakness have lasted long enough to begin to be troubling." Ben Cubitt, senior vice president of consulting and engineering for Transplace, a large third-party logistics (3PL) provider based in Frisco, Texas, agreed that shippers can now negotiate favorable rates. However, Cubitt said the current climate will likely not last forever, and any user that tries to kick a carrier when it's down will do so at its own peril.
Much has been made of the slowdown in the macroeconomy, which has hit end demand. Most of the decline has been felt in the industrial sector, normally the province of less-than-truckload (LTL) carriers. But retail did not burn the barn over the holidays, and that could be affecting truckload carriers as well. Another culprit in the drop in spot rates is the extraordinary decline in diesel prices, mirroring the sharp fall in oil prices. On Tuesday, the Energy Information Administration (EIA) said in its weekly report that average on-highway national diesel prices dropped 7 cents a gallon, to $2.11 per gallon, the lowest national average price since the worst of the Great Recession in March 2009. The price declines caused fuel surcharges, which are mostly pegged to the EIA data, to be adjusted downward, leading in part to the fall in spot rates.
A third factor could be the current relative abundance in capacity, defying the multiyear projections of shrinkage in rigs and drivers. Net new orders—new orders minus cancellations—of heavy-duty "class 8" tractors hit 28,150 units in December, the best monthly numbers for an otherwise subpar year since February, according to consultancy ACT Research. The big winners were dual-driver "sleeper" tractors, which had their best production and order year ever, ACT said. Trailer deliveries also set a record in 2015, ACT said.
December orders are generally placed by big truckers looking to get their replacement requirements in order ahead of the new year, according to Kenny Vieth, ACT's president. The deliveries will be spread evenly throughout the four quarters, he said in an e-mail yesterday
But the year-end buying binge may be the last feast for a while, according to ACT. "With excess freight-hauling capacity and slowing freight growth, freight rates have softened to the point where many truckers are now taking a wait-and-see approach before committing to more new equipment," Steve Tam, ACT's vice president, commercial vehicle sector, said in a statement that accompanied the final December tractor net-order figures.
In an interesting twist, Peggy Dorf, a market analyst for DAT, said that truckers may have used their significant savings from the decline in fuel prices to invest in new rigs. The firm did not immediately show data to support that claim, however.
As for drivers, the wild card may be how many—if any—oilfield workers who may have been laid off in the wake of the decline in domestic shale-oil and gas drilling activity choose to transition into the trucking sector, which is still looking at a significant shortage of qualified drivers in the next few years.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."