Top four capabilities to look for in your GTM platform in 2016
Change is a constant in international trade. Make sure your global trade management software includes these four capabilities, and you'll be ready to meet the latest requirements.
Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
Managing import and export transactions is a complex task for any company, as the rules of international trade and commerce seem to shift overnight with new treaties, taxes, embargoes, and security requirements.
Many shippers, carriers, customs brokers, and freight forwarders rely on global trade management (GTM) software to navigate these fast-changing rules, avoid penalties for trading with prohibited partners, and ensure they qualify for every available exemption from tariffs.
The challenge will only grow more complex in 2016 as waves of change roil the international landscape, from treaties such as the Trans-Pacific Partnership (TPP) and Transatlantic Trade and Investment Partnership (TTIP) on track for approval in the coming year to the loosening of embargoes such as Iran's July agreement to cap its nuclear enrichment activities in exchange for the lifting of financial sanctions.
Importers, exporters, and other GTM software users can save time, money, and labor by automating the day-to-day operational tasks associated with international trade and regulatory compliance. But these products can also help them to address some of the "big picture" issues they are likely to encounter today. Here are four broad capabilities that any GTM platform should offer customers to help them tackle the changing requirements of international trade in 2016.
EXPANDED SECURITY COMPLIANCE
The set of legislative controls affecting international shipping has grown significantly broader than traditional import and export declarations in the last 10 years, as mounting security concerns have led countries to place further restrictions on trading partners, sales of certain products and commodities, and their uses, said Evan Puzey, former chief marketing officer at Kewill. Accordingly, robust, comprehensive, and constantly updated security compliance capabilities are becoming increasingly important.
Businesses must comply with regulations such as denied-party screening, licensed goods determinations, and embargoed country lists. While these basic requirements have been around for decades, the pace of change continued to accelerate in 2015, and GTM software vendors have to keep their automated updates up to speed.
The volume and variety of restricted buyers, sellers, intermediaries, and locations is so great today that traders cannot efficiently stay in compliance with the laws without automation. To cover all the bases, a software provider like Kewill must monitor a whopping 238 lists, such as the FBI's "Ten Most Wanted" list and the Bank of England's financial sanctions list, Puzey said.
Other growing restrictions pertain to licensed goods that may appear innocent for commercial use, but could have illegal applications, such as titanium plumbing taps (whose lightweight metal could be repurposed for use in aircraft parts or armored vehicles) or snorkeling swim fins (which are crucial for naval combat swimmers). Companies trading in such goods must demonstrate "duty of care"—a legal obligation to exercise reasonable care in preventing harm that could result from their actions—in determining who is using the items and ensuring they are not repurposed.
Multiply that level of precision tracking and control by the roughly 190 countries in a global company's shipping network—including those in the increasingly volatile Middle East, Eastern Europe, and Africa—and it's clear that businesses need security compliance help from GTM software more than ever.
CLOUD-BASED UPDATES
Keeping up with this level of complexity demands a software platform that is updated several times a day with dozens of changes, which is a level of software maintenance far beyond the typical standard of support required for desktop or enterprise applications.
Many GTM software suppliers meet this demand by building their platforms on the software-as-a-service (SaaS) model, hosting the application on remote, cloud-based servers so customers can simply log in to use them, said Chad Singiser, senior sales executive at Descartes.
This approach shifts the burden of making frequent software updates to the IT provider, and allows users to concentrate on their core shipping business.
FLEXIBILITY TO ADAPT TO TPP AND OTHER PACTS
Most experts agree the TPP is on track for eventual ratification, with member countries standing to participate in one of the biggest free trade agreements in history. Despite this outlook, the deal is still in the ratification stages, which prevents both governments and international traders from preparing for specific regulations until it becomes law in all affected countries.
Facing this uncertain future, importers and exporters will likely find the best GTM for their business is one that has the flexibility to quickly incorporate the myriad changes as soon as TPP and other trade agreements become law. Companies armed with up-to-the-minute GTM software can take full advantage of complex trade pacts, claiming preferential treatment for their goods and trading partners so they can avoid paying expensive tariffs.
ABILITY TO CONNECT TO ERP SYSTEMS
Facing the growing challenges of importing and exporting goods in the global market, many shippers, carriers, customs brokers, and freight forwarders are outgrowing their previous approaches to handling trade compliance. Managing multilayered import and export transactions through a generic business software platform such as the company's enterprise resource planning (ERP), material resources planning, or transportation management system can be cumbersome, slow, and inefficient.
To stay current with evolving regulations, companies are increasingly looking to GTM platforms to improve their trade compliance process.
However, the complexity of modern international trade means that a mature GTM platform can no longer work as a single-point solution, focused merely on automating paperwork. Instead, it must take on a product management role, merging the competing demands of imports, exports, tariffs, and laws, said Anthony Hardenburgh, vice president of global trade content at Amber Road.
Without visibility into the impact of international tariffs, a company can easily lose track of a given product's total landed cost (the manufactured cost of an item combined with the cost of delivering it to the intended market), Hardenburgh said. In one example, a U.S. laptop retailer tried to sell $2,500 computers to consumers in São Paulo, Brazil, but failed to realize that taxes and duties added another $2,000 to the sticker price. The final cost was so high it had to abandon the project.
To avoid these pitfalls, a GTM system should be able to tie in to the full range of the user's ERP systems, combining information drawn from software silos such as import, export, transportation, and procurement applications.
The global trade network is changing fast, with ever-more-complex regulations for logistics practitioners. A GTM software platform with these four broad capabilities can be a crucial tool for users as they seek to ship cargo around the world at high speed and low cost.
There's an app for that
Looking for software to help you manage complex import/export processes? Here are some of the vendors that offer GTM applications:
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."