Top four capabilities to look for in your GTM platform in 2016
Change is a constant in international trade. Make sure your global trade management software includes these four capabilities, and you'll be ready to meet the latest requirements.
Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
Managing import and export transactions is a complex task for any company, as the rules of international trade and commerce seem to shift overnight with new treaties, taxes, embargoes, and security requirements.
Many shippers, carriers, customs brokers, and freight forwarders rely on global trade management (GTM) software to navigate these fast-changing rules, avoid penalties for trading with prohibited partners, and ensure they qualify for every available exemption from tariffs.
The challenge will only grow more complex in 2016 as waves of change roil the international landscape, from treaties such as the Trans-Pacific Partnership (TPP) and Transatlantic Trade and Investment Partnership (TTIP) on track for approval in the coming year to the loosening of embargoes such as Iran's July agreement to cap its nuclear enrichment activities in exchange for the lifting of financial sanctions.
Importers, exporters, and other GTM software users can save time, money, and labor by automating the day-to-day operational tasks associated with international trade and regulatory compliance. But these products can also help them to address some of the "big picture" issues they are likely to encounter today. Here are four broad capabilities that any GTM platform should offer customers to help them tackle the changing requirements of international trade in 2016.
EXPANDED SECURITY COMPLIANCE
The set of legislative controls affecting international shipping has grown significantly broader than traditional import and export declarations in the last 10 years, as mounting security concerns have led countries to place further restrictions on trading partners, sales of certain products and commodities, and their uses, said Evan Puzey, former chief marketing officer at Kewill. Accordingly, robust, comprehensive, and constantly updated security compliance capabilities are becoming increasingly important.
Businesses must comply with regulations such as denied-party screening, licensed goods determinations, and embargoed country lists. While these basic requirements have been around for decades, the pace of change continued to accelerate in 2015, and GTM software vendors have to keep their automated updates up to speed.
The volume and variety of restricted buyers, sellers, intermediaries, and locations is so great today that traders cannot efficiently stay in compliance with the laws without automation. To cover all the bases, a software provider like Kewill must monitor a whopping 238 lists, such as the FBI's "Ten Most Wanted" list and the Bank of England's financial sanctions list, Puzey said.
Other growing restrictions pertain to licensed goods that may appear innocent for commercial use, but could have illegal applications, such as titanium plumbing taps (whose lightweight metal could be repurposed for use in aircraft parts or armored vehicles) or snorkeling swim fins (which are crucial for naval combat swimmers). Companies trading in such goods must demonstrate "duty of care"—a legal obligation to exercise reasonable care in preventing harm that could result from their actions—in determining who is using the items and ensuring they are not repurposed.
Multiply that level of precision tracking and control by the roughly 190 countries in a global company's shipping network—including those in the increasingly volatile Middle East, Eastern Europe, and Africa—and it's clear that businesses need security compliance help from GTM software more than ever.
CLOUD-BASED UPDATES
Keeping up with this level of complexity demands a software platform that is updated several times a day with dozens of changes, which is a level of software maintenance far beyond the typical standard of support required for desktop or enterprise applications.
Many GTM software suppliers meet this demand by building their platforms on the software-as-a-service (SaaS) model, hosting the application on remote, cloud-based servers so customers can simply log in to use them, said Chad Singiser, senior sales executive at Descartes.
This approach shifts the burden of making frequent software updates to the IT provider, and allows users to concentrate on their core shipping business.
FLEXIBILITY TO ADAPT TO TPP AND OTHER PACTS
Most experts agree the TPP is on track for eventual ratification, with member countries standing to participate in one of the biggest free trade agreements in history. Despite this outlook, the deal is still in the ratification stages, which prevents both governments and international traders from preparing for specific regulations until it becomes law in all affected countries.
Facing this uncertain future, importers and exporters will likely find the best GTM for their business is one that has the flexibility to quickly incorporate the myriad changes as soon as TPP and other trade agreements become law. Companies armed with up-to-the-minute GTM software can take full advantage of complex trade pacts, claiming preferential treatment for their goods and trading partners so they can avoid paying expensive tariffs.
ABILITY TO CONNECT TO ERP SYSTEMS
Facing the growing challenges of importing and exporting goods in the global market, many shippers, carriers, customs brokers, and freight forwarders are outgrowing their previous approaches to handling trade compliance. Managing multilayered import and export transactions through a generic business software platform such as the company's enterprise resource planning (ERP), material resources planning, or transportation management system can be cumbersome, slow, and inefficient.
To stay current with evolving regulations, companies are increasingly looking to GTM platforms to improve their trade compliance process.
However, the complexity of modern international trade means that a mature GTM platform can no longer work as a single-point solution, focused merely on automating paperwork. Instead, it must take on a product management role, merging the competing demands of imports, exports, tariffs, and laws, said Anthony Hardenburgh, vice president of global trade content at Amber Road.
Without visibility into the impact of international tariffs, a company can easily lose track of a given product's total landed cost (the manufactured cost of an item combined with the cost of delivering it to the intended market), Hardenburgh said. In one example, a U.S. laptop retailer tried to sell $2,500 computers to consumers in São Paulo, Brazil, but failed to realize that taxes and duties added another $2,000 to the sticker price. The final cost was so high it had to abandon the project.
To avoid these pitfalls, a GTM system should be able to tie in to the full range of the user's ERP systems, combining information drawn from software silos such as import, export, transportation, and procurement applications.
The global trade network is changing fast, with ever-more-complex regulations for logistics practitioners. A GTM software platform with these four broad capabilities can be a crucial tool for users as they seek to ship cargo around the world at high speed and low cost.
There's an app for that
Looking for software to help you manage complex import/export processes? Here are some of the vendors that offer GTM applications:
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.