Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
It was launched five years ago with little fanfare. It has mostly driven under the radar since then, despite its association with perhaps the world's most famous brand. Now, it has hit the nation's highways full-bore in an effort to become its parent's next billion-dollar-a-year business.
In 2010, senior executives at Charlotte, N.C.-based Coca-Cola Bottling Co. Consolidated, the largest independent U.S. bottler of Coca-Cola products, recognized that demand for truck capacity to carry Atlanta-based Coke's products had leveled off within its geographies, a trend that mirrored a broader trend of slowing demand for many of the beverage giant's products. The executives also knew the bottler's trucks generally returned empty after the drivers made their deliveries, a common scenario for private fleets whose mission is to return to the base location to load up the company's freight for another run.
In an effort to boost the fleet's capacity utilization and develop a whole new revenue stream, the executives decided to do what few had done with their own equipment: They formed a wholly owned subsidiary to offer an over-the-road dry-van truckload service to all qualified comers. They dubbed the unit "Red Classic."
To get the operation off the ground, Red Classic's trucks—the unit operates 500 power units pulling 53-foot trailers—transported mostly backhaul shipments from Coke's raw materials vendors, as well as materials to be consumed by the bottler. But as the unit got its sea legs, the emphasis began to change. Today, Red Classic has 200 non-Coke customers and is angling for far more. Red Classic's fleet now handles more headhaul traffic than it does backhaul shipments. About 60 percent of its overall revenue, the amount of which the unit would not disclose, comes from freight tendered by property brokers that arrange transport for shippers.
Not surprisingly, Coke Consolidated's business still takes priority on Red Classic's headhauls, with the parent accounting for 60 to 65 percent of the carrier's traffic. However, David A. Heller, senior director of sales, marketing, and strategies for Red Classic, said the carrier's overall focus is to untether itself from the parent's—and by extension, Coke's—long rope. "Our objective is to grow the non-Coke business," Heller said in a late-September interview at the Council of Supply Chain Management Professionals' (CSCMP) annual conference, part of the unit's effort to expand its visibility within the shipping community. Red Classic's customers "will not get kicked to the curb because of Coke," Heller added.
Heller said in a subsequent e-mail that Red Classic is looking to penetrate the "dedicated contract carriage" category, where big shippers sign multiyear agreements that guarantee a specific amount of capacity in return for their carrier partners' being paid for a certain number of roundtrip miles driven. Such agreements have become more popular as a tightening market for qualified truck drivers puts capacity in certain key lanes at a premium. However, they generally make economic sense only for shippers with substantial two-way traffic flows or whose one-way traffic is so meaningfully large that they are willing to absorb the roundtrip costs even if there isn't much coming back.
As of the end of September, Red Classic had 370 company drivers and 80 owner-operators, with an average length-of-haul of 130 miles. Red Classic will restrict its haulage to what Heller called "food grade" commodities, saying Red Classic does not want to risk commingling Coke products with non-consumable items. For Coke products, Red Classic's fleet will operate from plants to the store level. Coke's familiar vehicles with the doors that are manually raised from the side will continue to be the exclusive hauler of product from its distribution centers to the stores.
END OF EMPTY MILES
Heller forecast that Red Classic would not be the last private fleet to attempt to wring revenue out of tractors that in the past ran backhauls with empty or near-empty trailers. As capacity is expected to shrink in the years ahead due to a shortage of drivers and an increase in regulatory requirements that could take many smaller operators off the road, deep-pocketed asset-based carriers like Red Classic will be well positioned to benefit, he said. Armed with sophisticated transportation management system (TMS) technology, for-hire, dedicated, and private fleets, in theory, could optimize their equipment by better positioning headhaul and backhaul movements to capture available loads.
There is little doubt that empty miles are inefficient, fuel-wasting, and non-revenue-producing albatrosses. About 12.5 percent of all truckload miles driven in 2012 had no freight, according to estimates from consultancy DAT Solutions. Yet for big companies, the logistics of repositioning private fleets just to fill empty trailer space may make it more trouble than it's worth. Big corporations that use private fleets are generally more concerned with getting their trucks and drivers back to their distribution centers as quickly as possible to reload their trailers for another move, according to Charles W. Clowdis Jr., managing director, transportation, for consultancy IHS Economics and Market Risk. Unless backhaul freight is available near headhaul dropoff points, it is counterproductive for fleets to waste their time looking to fill backhaul miles, Clowdis said.
Richard Armstrong, founder and chairman of consultancy Armstrong & Associates Inc., said at a recent conference when the subject of empty backhaul miles came up that fleets are "often better off not trucking goods and simply letting (the equipment) run empty."
Undeterred by the risks, Red Classic is moving forward on the back of its parent's geographic expansion. On Oct. 30, Coke Consolidated, which at this writing had operations in 13 states, said it would expand its distribution territory into Norfolk, Fredericksburg, and Staunton, Va., and Elizabeth City, N.C., under an agreement with Coca-Cola Refreshments USA Inc., a Coke affiliate. Coke Consolidated also signed a definitive agreement to acquire Coca-Cola Refreshments' plants in Sandston, Va., and Baltimore and Silver Spring, Md., for undisclosed sums. In addition, Coke and several of its bottlers, including Coke Consolidated, have formed a "National Product Supply Group" to oversee nationwide supply activities such as infrastructure planning and product sourcing for participating bottlers, Coke Consolidated said in a statement.
In September, Coke Consolidated signed a nonbinding letter of intent with Coke to acquire manufacturing plants in Indianapolis and Portland, Ind., and in Cincinnati. It also expects during 2016 to acquire additional distribution rights from Coca-Cola Refreshments in Delaware, Maryland, Pennsylvania, West Virginia, and the District of Columbia.
The deepening of Coke Consolidated's production and distribution network will open up new markets and opportunities for Red Classic to ply its trade, particularly west of the Mississippi, according to Heller.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.