Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
It was launched five years ago with little fanfare. It has mostly driven under the radar since then, despite its association with perhaps the world's most famous brand. Now, it has hit the nation's highways full-bore in an effort to become its parent's next billion-dollar-a-year business.
In 2010, senior executives at Charlotte, N.C.-based Coca-Cola Bottling Co. Consolidated, the largest independent U.S. bottler of Coca-Cola products, recognized that demand for truck capacity to carry Atlanta-based Coke's products had leveled off within its geographies, a trend that mirrored a broader trend of slowing demand for many of the beverage giant's products. The executives also knew the bottler's trucks generally returned empty after the drivers made their deliveries, a common scenario for private fleets whose mission is to return to the base location to load up the company's freight for another run.
In an effort to boost the fleet's capacity utilization and develop a whole new revenue stream, the executives decided to do what few had done with their own equipment: They formed a wholly owned subsidiary to offer an over-the-road dry-van truckload service to all qualified comers. They dubbed the unit "Red Classic."
To get the operation off the ground, Red Classic's trucks—the unit operates 500 power units pulling 53-foot trailers—transported mostly backhaul shipments from Coke's raw materials vendors, as well as materials to be consumed by the bottler. But as the unit got its sea legs, the emphasis began to change. Today, Red Classic has 200 non-Coke customers and is angling for far more. Red Classic's fleet now handles more headhaul traffic than it does backhaul shipments. About 60 percent of its overall revenue, the amount of which the unit would not disclose, comes from freight tendered by property brokers that arrange transport for shippers.
Not surprisingly, Coke Consolidated's business still takes priority on Red Classic's headhauls, with the parent accounting for 60 to 65 percent of the carrier's traffic. However, David A. Heller, senior director of sales, marketing, and strategies for Red Classic, said the carrier's overall focus is to untether itself from the parent's—and by extension, Coke's—long rope. "Our objective is to grow the non-Coke business," Heller said in a late-September interview at the Council of Supply Chain Management Professionals' (CSCMP) annual conference, part of the unit's effort to expand its visibility within the shipping community. Red Classic's customers "will not get kicked to the curb because of Coke," Heller added.
Heller said in a subsequent e-mail that Red Classic is looking to penetrate the "dedicated contract carriage" category, where big shippers sign multiyear agreements that guarantee a specific amount of capacity in return for their carrier partners' being paid for a certain number of roundtrip miles driven. Such agreements have become more popular as a tightening market for qualified truck drivers puts capacity in certain key lanes at a premium. However, they generally make economic sense only for shippers with substantial two-way traffic flows or whose one-way traffic is so meaningfully large that they are willing to absorb the roundtrip costs even if there isn't much coming back.
As of the end of September, Red Classic had 370 company drivers and 80 owner-operators, with an average length-of-haul of 130 miles. Red Classic will restrict its haulage to what Heller called "food grade" commodities, saying Red Classic does not want to risk commingling Coke products with non-consumable items. For Coke products, Red Classic's fleet will operate from plants to the store level. Coke's familiar vehicles with the doors that are manually raised from the side will continue to be the exclusive hauler of product from its distribution centers to the stores.
END OF EMPTY MILES
Heller forecast that Red Classic would not be the last private fleet to attempt to wring revenue out of tractors that in the past ran backhauls with empty or near-empty trailers. As capacity is expected to shrink in the years ahead due to a shortage of drivers and an increase in regulatory requirements that could take many smaller operators off the road, deep-pocketed asset-based carriers like Red Classic will be well positioned to benefit, he said. Armed with sophisticated transportation management system (TMS) technology, for-hire, dedicated, and private fleets, in theory, could optimize their equipment by better positioning headhaul and backhaul movements to capture available loads.
There is little doubt that empty miles are inefficient, fuel-wasting, and non-revenue-producing albatrosses. About 12.5 percent of all truckload miles driven in 2012 had no freight, according to estimates from consultancy DAT Solutions. Yet for big companies, the logistics of repositioning private fleets just to fill empty trailer space may make it more trouble than it's worth. Big corporations that use private fleets are generally more concerned with getting their trucks and drivers back to their distribution centers as quickly as possible to reload their trailers for another move, according to Charles W. Clowdis Jr., managing director, transportation, for consultancy IHS Economics and Market Risk. Unless backhaul freight is available near headhaul dropoff points, it is counterproductive for fleets to waste their time looking to fill backhaul miles, Clowdis said.
Richard Armstrong, founder and chairman of consultancy Armstrong & Associates Inc., said at a recent conference when the subject of empty backhaul miles came up that fleets are "often better off not trucking goods and simply letting (the equipment) run empty."
Undeterred by the risks, Red Classic is moving forward on the back of its parent's geographic expansion. On Oct. 30, Coke Consolidated, which at this writing had operations in 13 states, said it would expand its distribution territory into Norfolk, Fredericksburg, and Staunton, Va., and Elizabeth City, N.C., under an agreement with Coca-Cola Refreshments USA Inc., a Coke affiliate. Coke Consolidated also signed a definitive agreement to acquire Coca-Cola Refreshments' plants in Sandston, Va., and Baltimore and Silver Spring, Md., for undisclosed sums. In addition, Coke and several of its bottlers, including Coke Consolidated, have formed a "National Product Supply Group" to oversee nationwide supply activities such as infrastructure planning and product sourcing for participating bottlers, Coke Consolidated said in a statement.
In September, Coke Consolidated signed a nonbinding letter of intent with Coke to acquire manufacturing plants in Indianapolis and Portland, Ind., and in Cincinnati. It also expects during 2016 to acquire additional distribution rights from Coca-Cola Refreshments in Delaware, Maryland, Pennsylvania, West Virginia, and the District of Columbia.
The deepening of Coke Consolidated's production and distribution network will open up new markets and opportunities for Red Classic to ply its trade, particularly west of the Mississippi, according to Heller.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."