Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The Federal Motor Carrier Safety Administration today finalized a rule requiring electronic logging devices (ELDs) be installed in virtually all commercial motor vehicles by the end of 2017, ending a five-year legal and regulatory battle that still has some in the industry concerned about how small operators will comply with the rule's costs and stay in business.
FMCSA, a subagency of the Department of Transportation, said the rule applies digital technology to a traditionally manual process to improve compliance with federal hours-of-service regulations designed to prevent driver fatigue. The rule phases out the 77-year practice of using paper logs to track driver on- and off-duty times.
An ELD automatically records driving time. It monitors engine hours, vehicle movement, miles driven, and location information. It does not track a driver's personal whereabouts. Truckers that have already installed ELDs on a voluntary basis will have an additional two years past the initial phase to comply with the new regulations. FMCSA estimated the average annualized per-vehicle cost of a basic ELD—one that would satisfy its mandate—at $495.
The costs escalate from there, however. One carrier, which FMCSA did not identify, told the agency it spent more than $100,000 a year to install, maintain, monitor, and replace ELDs for its fleet of 200 trucks. That expense didn't include the costs of downtime when an ELD wasn't working, or any penalties and inactivity at a job site because a load wasn't delivered on time, the carrier told the agency.
The final rule, which came down as had been generally expected, is one of several government mandates that could lead to significant driver and rig attrition due to the compliance costs of each. Although the supply-demand scales are today roughly in balance, analysts expect capacity to significantly tighten in two to three years as the financial burdens of rules like ELD compliance force many smaller operators, the backbone of the nation's truck fleet, to exit the business. This, in turn, will result in a meaningful increase in freight rates, according to various analysts.
DOT officials hailed the rule as heralding a new and improved era in highway safety and efficiency. "Since 1938, complex, on-duty/off-duty logs for truck and bus drivers were made with pencil and paper, virtually impossible to verify," said U.S. Transportation Secretary Anthony Foxx in a statement. "This automated technology not only brings logging records into the modern age, it also allows roadside safety inspectors to unmask violations of federal law that put lives at risk."
The rule will save, on average, 26 lives and prevent 562 injuries per year caused by crashes involving large commercial motor vehicles, FMCSA said. It will generate annual net benefits of $1 billion, largely by reducing the amount of required industry paperwork, the agency said. For example, in most cases a carrier would not be forced to retain supporting documents verifying a driver's on-duty driving time, the agency said. The switch to digital records will also make it faster and easier for roadside law-enforcement personnel to review driver records, FMCSA said.
Addressing concerns by groups like the Owner-Operator Independent Drivers Association (OOIDA), which represents about 150,000 independent drivers, that trucking firms could use the technology to micromanage and ultimately harass drivers, FMCSA said "strict protections" of drivers are embedded in the rule to insulate them from harassment.
The ELD rulemaking process had been in legal limbo since August 2011, when a federal appeals court froze the original 2010 FMCSA rule on grounds it didn't do enough to protect drivers from the possibility of harassment by fleet owners and operators. The original rule was set to take effect in mid-2012, but the court's order returning the rule to the FMCSA upended that timetable.
The new rule establishes technology specifications detailing ELD performance and design requirements so manufacturers can produce compliant devices and systems, FMCSA said. The rule permits smart phones and other wireless devices to be used as ELDs if they satisfy technical specifications, are certified, and are listed on an FMCSA website, the agency said. Canada- and Mexico-domiciled drivers will be required to use ELDs when operating on U.S. roadways.
The American Trucking Associations (ATA), which represents large trucking firms, some of whom have already installed ELDs across their fleets, called the rule a "historic step forward" for the industry. "This regulation will change the trucking industry—for the better—forever," Bill Graves, ATA's president and CEO, said in a statement. "An already safe and efficient industry will get more so with the aid of this proven technology."
OOIDA, which has argued the rules do virtually nothing to improve highway safety while laying onerous cost and process burdens on smaller carriers, repeated its concerns in an e-mailed statement. "We know of no technology that automatically tracks a driver's record-of-duty status, and so ELDs will not be able to verify compliance with hours-of-service regulations," OOIDA said. "ELDs can only track (the) movement of a truck and approximate location, not a driver's work status, which requires input from the driver." The group added that it will be "interested to learn the specifics on how the agency intends to deal with the issue of harassment."
Critics of the FMCSA proposal contend that fleets will not only confront the costs of buying hardware and software, but will also face a productivity hit as they adapt their systems and processes to the new technology. Various groups said in comments to the FMCSA that truckers have dramatically improved their safety performance and that there was no need for a costly rule. OOIDA said the rule's costs could be the "proverbial straw that breaks the camel's back."
The group also expressed concern that the rule did not address whether a driver or a carrier contracting out the driver's services should bear the cost of paying for mandatory ELD use. In response, FMCSA said its mission is to promote highway safety and that it would be the private sector's responsibility to sort out the cost issues. The agency said, however, that fleets that buy ELDs in bulk could pass any volume savings on to their driver contractors. It also noted that overall costs could decline as companies comply with the mandate and the technology gains wider acceptance.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.