Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
Cubing and weighing systems have been important pieces of warehouse equipment for decades, providing precise size and weight data that allow workers to safely store material on racks, collect it on pallets, and load it on trucks.
DC workers often take these systems—which lack the cachet of, say, high-speed sortation systems or sophisticated planning software—for granted. However, recent changes in the industry are shining a spotlight on these devices and giving users a new reason to upgrade their equipment and reap further benefits.
MASTERING "DIM WEIGHT"
Companies in every corner of the supply chain universe felt the ground shift under their feet on Jan. 1 this year, when FedEx Corp. and UPS Inc. changed the way they price ground parcel services. As of that date, the giant carriers extended the dimensional weight pricing structure they had long applied to air and ground shipments of more than three cubic feet to all ground parcel shipments.
Under the new "dim weight" rules, the companies now determine shipping rates for parcels based on a combination of their weight and dimensions, not their weight alone. The change has reverberated particularly loudly for companies shipping lightweight items in large cartons, since the carriers effectively charge them an extra fee for occupying a disproportionate amount of space on a truck.
In turn, the advent of dim weight pricing has made cubing and weighing systems more important than ever. If you're multiplying length by height by width in inches, then dividing by 166 for a domestic shipment, you'd better have an accurate measurement system.
The reason for that is that FedEx and UPS will measure your package too, and then hit you with a chargeback fee if the parcels were rated incorrectly.
"Whether you're a less-than-truckload carrier, a freight forwarder, a big DC, or just a mom-and-pop shop shipping 50 jars of honey, you have to get accurate measurements to manifest freight correctly," said Justin Headley, marketing manager for CubiScan of Farmington, Utah, which makes cubing, weighing, and dimensioning systems.
Installing better dimensioning equipment in a DC can help a company save money on packing material in addition to shipping fees.
In the typical operation, workers often pack items in a slightly bigger box than necessary, filling the empty space with packing material, Headley said. But with precision dimensions delivered by a cubing and weighing machine, the packager can choose a more appropriate (read: smaller) carton, saving money on void fill, freight charges, and corrugate material.
In addition to helping warehouses hold down shipping costs, a dimensioning machine can be a crucial tool for shippers negotiating rates with carriers.
"You're not just going to negotiate by price, you're going to negotiate by volume; you can't rate-shop without giving them dimensions," said Bob Fischer, founder and CEO of Advanced Distribution Solutions Inc. (ADSI) of Schaumburg, Ill.
MEANWHILE, BACK AT THE DC ...
The benefits of capturing the precise dimensions of every item extend well beyond the packing station and shipping dock, however. That information has become critical to efficient DC storage practices as well.
That's because knowing the exact size of items allows DCs to optimize product slotting, packing the maximum number of items into valuable storage space.
It's no accident that some cubing and weighing systems are designed to measure packages with an accuracy of one-tenth of an inch for shipping applications, and an even more precise five one-thousandths of an inch for warehousing and distribution.
"Real estate is costly; if you save space, you save money," Headley said.
Makers of dimensioning machines have kept pace with these demands by upgrading the technology over the years. The first measuring systems used ultrasound-based platforms, but manufacturers quickly moved on to infrared technology, then digital cameras, and finally the laser-based 3D cameras with image processing capabilities found in today's top-line systems.
Among other benefits, these enhancements have made it possible for operations to use the equipment to weigh and measure pallets on freight docks, not just parcels neatly lined up on indoor conveyors, said Jerry Stoll, marketing manager for transportation and logistics at Columbus, Ohio-based Mettler Toledo LLC, a maker of weighing and dimensioning equipment.
Commercial parcel carriers have been using top-shelf dimensioners for years, but many less-than-truckload (LTL) freight carriers are still using manual tape measures to estimate density, Stoll said.
When laser technology finally entered the LTL market in 2006 or 2007, trucking companies realized they could use the data provided by the systems to participate in global multimodal moves with partners who needed precise measurements.
"Even palletized goods are rarely perfectly square," said Stoll. "They can be obscure or 'ugly,' with protrusions sticking out that make them oblong or irregular. The challenge is to determine what the minimal cuboidal shape is; in other words, what's the smallest box it could fit in?"
The latest dimensioning systems can capture far more information than that, however. Today's options include devices equipped with advanced sensors that read bar codes and package IDs, as well as high-end systems that document each item with a photo and a time stamp.
NO ROOM FOR ERROR
Pairing precision measurements with powerful software is quickly becoming an essential element in running a profitable omnichannel fulfillment operation, experts say.
Before the rise of e-commerce, warehouses typically shipped items in full case- or pallet-load quantities to other DCs or retail stores. But as online sales took off, they found themselves filling more consumer orders for individual items (or a handful of assorted items), and the job grew far more challenging.
"Let's say a customer orders a ball point pen, a ball cap, a baseball, and some apparel items all in one box. What is the best size box for shipping that?" Cubiscan's Headley said. "In omnichannel, there is really a lot of value to minimizing inefficiencies, and the savings will start to compound."
An e-commerce website may charge a consumer $8 in estimated shipping fees for that combination of items but face a $16 charge from the parcel carrier if a DC worker places the gear in an oversized mailing box.
"Then companies have a choice to make: Do they pass that extra cost on to the customer or do they eat it? One hundred percent of the time, they're going to end up eating it," Headley said.
Retailers can avoid that conflict if they run the items through a dimensioner first, export the cube and weight data to a warehouse management system (WMS), and use the software's load-planning or carton-optimization features to specify the exact size box to use.
Some companies take this approach to the extreme and build custom boxes for each order. These warehouses link their WMS's dimensional data with an on-demand box-making machine. These systems calculate box geometries and cut flat sheets of corrugate cardboard to the exact size needed. Workers then fold the sheet like a pizza box into a carton that's tailored to the specific order.
Given the proliferating business benefits, many companies have found they can achieve a quick return on investment by installing cubing and weighing systems in multiple locations throughout the DC. Whether they use the data to solve the challenges of dimensional weight shipping, warehouse slotting, or omnichannel fulfillment, users say these precision machines are here to stay.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."