Ben Ames has spent 20 years as a journalist since starting out as a daily newspaper reporter in Pennsylvania in 1995. From 1999 forward, he has focused on business and technology reporting for a number of trade journals, beginning when he joined Design News and Modern Materials Handling magazines. Ames is author of the trail guide "Hiking Massachusetts" and is a graduate of the Columbia School of Journalism.
Most logistics professionals participating in DC Velocity's 8th annual "Outlook Survey" of its readers see good times ahead for the U.S. economy in 2016, with 55 percent saying they hold an optimistic view of next year's business climate.
The majority said they plan to put their money where their mouths are, planning to increase spending on everything from material handling to freight transportation and software. About 22 percent said they were pessimistic about the business environment, while 23 percent were unsure.
Every year, DC Velocity polls its readers about their views on the U.S. economy, trends in logistics, and buying plans for related products and services. The 2016 survey compiled the responses of 109 subscribers who responded between Oct. 31 and Nov. 5, 2015. The group included manufacturers (36 percent); distributors (27 percent); service providers such as third party logistics providers (3PLs), warehousing, and trucking (21 percent); retailers (6 percent); and others.
This year, the results show that financial conditions are finally looking more predictable, and many supply chain businesses are ready to get back in the game. About 48 percent of respondents said their companies would generate strong revenue growth in 2016, with 13 percent expecting weak growth and 33 expecting flat numbers. The remaining 7 percent didn't know.
Respondents also showed a lack of concern over the direction of fuel expenses, a perennial nightmare of every transportation-industry professional. After spending 2015 watching oil prices tumble to ever-lower depths, most economists would bet the market would rebound at some point. But when we asked whether rising oil prices would boost the price of fuel at the pump in 2016, respondents shrugged. The responses were nearly even, with 53 percent saying yes and 47 percent saying no.
Another persistent concern for both shippers and carriers is the long-awaited capacity crisis triggered by a shortage of commercial drivers and rigs. About 45 percent said there would be no capacity shortage in 2016, while 29 percent said they were unsure, and 27 percent predicted a shortage of some degree.
LOGISTICS FIRMS LOOSEN THEIR PURSE STRINGS
In expectation of strong revenue growth, companies are loosening their purse strings, with 46 percent of respondents saying they plan to increase spending in 2016 on logistics and related products and services, such as material handling equipment, freight transportation, and supporting information technologies. Thirty-eight percent said they would hold spending steady, just 9 percent said they planned to decrease spending, and 7 percent didn't know.
We asked respondents how much their 2016 budgets would grow over last year's. Nearly 20 percent said their budgets would grow 1 to 2 percent, and a whopping 54 percent said they planned to increase spending by 3 to 5 percent. More than a quarter of respondents planned to boost spending by even more, with 13 percent planning a 5- to 9-percent jump and another 13 percent planning an increase greater than 10 percent.
So where is all that new spending going to go? We asked survey takers which material handling-related products and services they plan to buy in 2016. The top five are: Racks and shelving (37 percent), safety products (37 percent), lift trucks (36 percent), battery handling/batteries (29 percent), and conveyors (26 percent).
Freight transportation will be another supply chain sector seeing increased spending in 2016, with 44 percent of respondents saying their transport budgets would rise, compared to just 9 percent predicting a fall. Thirty-nine percent said this budget line would remain the same as last year, and the remaining 9 percent did not know.
For a more precise prediction, we asked respondents who planned to boost transportation spending how much those budgets would rise. Nearly half of those project a 3- to 5-percent rise in shipping budgets. About 28 percent said their budgets would increase by 1 to 2 percent, 15 percent of respondents said their budgets would increase by 5 to 9 percent, and 10 percent of respondents said their budgets would increase by more than 10 percent.
Respondents said they would focus that new spending primarily in less-than-truckload (LTL) freight (77 percent), followed by truckload motor freight (67 percent), small package (66 percent), airfreight (46 percent), and transportation-based 3PL services (46 percent).
It should be noted that shipping budgets could increase in response to higher freight rates charged by carriers, and may not necessarily be an indicator of improved end demand.
KEEPING A TIGHT REIN ON SPENDING
Survey respondents will also keep a close watch on spending. Asked what steps they planned to take in 2016 to reduce distribution costs, respondents said they would renegotiate rates with carriers (43 percent); consolidate more shipments into truckloads (40 percent); automate more work processes (34 percent); take more control over inbound freight (29 percent); and redesign their supply chain networks (28 percent).
Another way to streamline logistics operations is by investing in software platforms. In 2016, survey respondents plan to invest in a broad range of automated solutions, led by warehouse management systems (WMS—30 percent); inventory optimization software (22 percent); transportation management systems (TMS—21 percent); enterprise resource planning (ERP—20 percent); and business analytics/intelligence (19 percent).
About half of the group (51 percent) said their businesses use the services of a 3PL. The respondents themselves were closely connected to their firms' forecasting and buying decisions, with 74 percent saying they were personally involved in buying logistics-related products and services for their operations.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."