Mezzanines offer a quick fix for companies seeking to expand their warehouse capacity. But special temperature control may be needed, for the sake of both workers and product.
Martha Spizziri has been a writer and editor for more than 30 years. She spent 11 years at Logistics Management and was web editor at Modern Materials Handling magazine for five years, starting with the website's launch in 1996. She has long experience in developing and managing Web-based products.
For companies that are running short on warehouse or DC space, mezzanines can be an attractive solution. For one thing, installing a mezzanine can eliminate the need to relocate. For another, it can avoid the expense and hassle of building an addition.
But mezzanines also have a downside: Heat rises, and because the mezzanine is up high, close to heat-emitting light fixtures, the temperature could run as much as 20 or even 30 degrees higher than temps on the floor. That makes things uncomfortable for workers and could result in heat stress. It also raises the risk of product spoilage or packaging failure due to moisture from condensation.
Too-high temperatures can also keep an operation from running at peak efficiency. When people are fatigued from the heat, order accuracy can suffer, warns Brian Neuwirth, vice president of sales and marketing at warehouse equipment company Unex Manufacturing Inc. in Lakewood, N.J.
FINDING YOUR COMFORT LEVEL
When DCs go to tackle the worker comfort problem, the first impulse is often to put in fans, but fans alone might not be the best solution. (In fact, they probably aren't.) "If it's 20 degrees hotter at the ceiling and you just put in a fan, then it's going to be roughly 10 degrees hotter than at the floor," says Christian Taber, senior applications engineer at the fan company Big Ass Solutions. "That is not necessarily the best scenario."
That's because temperature isn't the only factor that contributes to workers' perception of how hot they are, or to their safety, says Taber. He points to standards from the American Society of Heating, Refrigerating, and Air-Conditioning Engineers (ASHRAE), which identify six factors that help determine how comfortable a person feels: air temperature; radiant heat (heat emitted by warm objects such as lighting fixtures, machinery, and people); air speed; humidity; clothing insulation level; and metabolic heat, which increases with activity.
"All six of those together really drive whether or not a person's comfortable, or whether or not they're going to have heat stress," says Taber. "For example, if you have to wear two full layers of clothing for safety reasons and you're doing high-activity-level work, then the temperature at which you're going to go into heat stress is going to be dramatically lower than if you're wearing shorts and a T-shirt and you're engaged in light activity and there's a nice breeze blowing. So, temperature alone doesn't really define it. It's a combination."
Studies show that productivity starts to drop when the perceived temperature rises above 77 degrees Fahrenheit, says Taber. Heat stress—heat-induced physical problems that can include cramps, heat exhaustion, and heat stroke—can become a problem when temperatures reach the mid-80s.
FIND THE ROOT CAUSE
Although DCs often look first to fans, a better approach to remediating heat issues is to step back and try to determine the root cause of the problem, Taber says. His company usually looks first at the ventilation or exhaust system when evaluating a client's facility, he reports. "If the building does not have sufficient exhaust that takes the hottest air off the ceiling, the other solutions really don't work as well," he explains. "If you're not bringing fresh air in low (and) you're not exhausting hot air up high, then that heat tends to build up (near the ceiling)."
Other possible root causes include poor roof insulation and lighting that emits too much heat—or even the number of workers in a space or the clothing they're wearing. Focus on the changes that will give you the biggest return, advises Neuwirth.
Neuwirth recommends starting by asking yourself what's putting off the most heat. Often, the answer is an internal heat source, such as lighting or motors from conveyors or other equipment. Solutions could include replacing motor-driven conveyors with nonmotored gravity units or replacing old-fashioned metal halide lights with light-emitting diode (LED) or fluorescent lights, which give off less heat.
Sometimes, it's necessary to isolate the source of heat from the rest of the building. Taber cites a project where a large oven was throwing off a huge amount of heat. "Rather than exhausting air out of the whole building, we isolated the oven and put it essentially in a closed space, and then exhausted that heat directly out of the building," he recalls. "That kept that heat from being spread throughout the building and overheating everyone."
BRING IN THE FANS
Once you've dealt with the major problems, the next step is to circulate the air to equalize the temperature from floor to ceiling. This is where fans come in.
But the answer might not be traditional ceiling-mounted fans. Those might not work over a mezzanine, because safety regulations may require a minimum distance between the mezzanine floor and an overhead fan.
That might mean companies have to get creative with their fan placement. "Generally speaking, when we're dealing in mezzanines, we're looking at either mounting directional fans off a mezzanine blowing in, or mounting them around the interior of the mezzanine," says Taber. A fan mounted to the side can pull the hottest air from the ceiling level and push it down toward the floor, creating a more uniform temperature from floor to ceiling.
Fans mounted on poles, beams, or walls can be used in cases where a ceiling fan would be too close to workers' heads. (Photos courtesy of Rite-Hite Inc.)
High-volume, low-speed (or HLVS) fans are usually used to mix hot and cold air, according to Dan Anderson, product manager for Milwaukee, Wis.-based Rite-Hite Inc. Once the air is circulating, additional fans can be used to boost air speed so occupants feel cooler. A high-volume, high-speed (HVHS) fan is usually used for that purpose.
As for fan positioning, some companies place fans on tall posts on the lower floor, which is more stable than a mezzanine, and adjust them so that they blow across the platform. An alternate approach is to place fans at one side of the mezzanine to blow air across and another series of fans on the opposite side to pull air over the platform, says Bradley A. Lehman, regional sales manager for Wildeck Inc. in Waukesha, Wis.
An automated fan-control system is optimal. For one thing, says Taber, automated controls free up the workers to focus on the task at hand. "For another, you know it's going to do the right thing, rather than have user interaction muddle things up," he says. "We've seen fans spinning in the wrong direction, or off when they should be running to help increase comfort. By using an automated controller to take that over ... (you can help ensure) the fans are going to run appropriately whatever the conditions."
WINTER WOES
Even in colder weather, heat can be a problem. "A traditional heating system might have a discharge air temperature that's 100, maybe 125, degrees Fahrenheit," Taber says. That air will rise toward the ceiling, with the result that, in a DC where the floor-level temperature is 65 degrees, the temperature could be as high as 75 or 85 degrees at the ceiling. "When you're dressed for the winter and it's 85 degrees at the ceiling, that can be problematic," he notes.
Summer or winter, hot air rises to the ceiling and stays there, while colder air remains at floor level. Adding a fan near the ceiling mixes and circulates air to create a more uniform temperature. (Photo courtesy of Rite-Hite Inc.)
During colder months, dampness from condensation can create problems too, says Anderson. That's because doors and windows are usually kept closed, so there's less ventilation. The resultant moisture can wreak havoc with products—particularly when products are stored on top of mezzanines, where it's likely to be warmer, even if the air is circulating. "Condensation and cardboard or produce or other items can cause different problems, whether it's breakdown in cardboard or ruining raw materials or spoiling produce," he notes. Gentle air movement from an HVLS fan can help in that situation.
A HOLISTIC APPROACH
There's no single solution to tackling a heat problem effectively, Anderson says. "It's not a one size fits all. You don't want to buy these things out of a catalog, because they all need to interact with each other." He suggests bringing in consultants and having them work with an end user from the client company who understands the work processes. The knowledge a DC employee brings to the table can really make a difference in coming up with the best solution for a particular operation.
"The one thing that I always try to stress is, these applications, they're more of an art than a science," says Anderson. "You have to look at the space as a whole and really find out what's happening and where it's critical to get the air moving. ... There's not one solution."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."