Where have all the leaders gone? Long time passing ...
As the old guard exits the workplace, we'll need successors who know what leadership is and how to exercise it. But who will nurture that next generation of leaders?
Art van Bodegraven was, among other roles, chief design officer for the DES Leadership Academy. He passed away on June 18, 2017. He will be greatly missed.
The title of this column might be sung to the tune of a Peter, Paul, and Mary hit from the days of peace and love. But the real question could—and should—be, "Where are all the leaders coming from?" Not that we are awash in leaders.
The supply chain management space has produced, or attracted, pioneering icons since the early 1960s. Some were, and are, leaders. Most were, and are, managers, practitioners, mavens, gurus, and factotums. And the trailblazers are dying off, surely and steadily.
So, what are we, as an industry, doing to create successors who can do more than drive the bus we are already riding in? The casual observer would conclude, "Not much."
WHERE DO LEADERS COME FROM?
Before we understood that leaders could be "made"—developed with tutelage and practice—they were "born." We believed that some among us were just hard-wired at birth to create, visualize, persuade, motivate, charm, empathize, and communicate—to lead by example, to embody core values, to walk the talk, and to attract followers. It took us a long time to probe what made leaders different and what made them tick. It took us a while to suspect, to research, to learn, and to codify the attributes that made them leaders.
We now know that leadership can be developed and honed, that no one has to be locked out of a leadership role by accident of birth. But that raises the question of who will nurture a next generation of both do-ers and leaders, as well as managers and administrators.
By and large, organizations do not provide specific career development designed to create leaders; they might not know why they should, and they most probably don't know how. Universities are absolutely wizard at teaching functionality, at execution levels and in integrated concepts contexts when it comes to supply chain management (and many other disciplines). They may teach management skills and administrative techniques.
Don't get me wrong; these are important. Someone has to manage inventories; someone has to ride herd on sales and operations planning (S&OP) processes; someone has to design distribution networks, or source materials, or rationalize the carrier portfolio. But to what end? To what vision and strategy that a leader has positioned as a unified objective toward which to align resources and effort? And who, where, is creating leaders, nurturing those who can conceive visions and solutions—and develop followers?
WHAT IS A LEADER?
Definitions and descriptors abound, depending on whose book you have just read. Pick an exemplar, any exemplar. Jack Welch, Rudy Giuliani, Colin Powell, Dick Cheney, Dwight Eisenhower, George Patton, Sun Tzu, Machiavelli, whatever and whomever turns you on. Absorb the wisdom of business writers: Tom Peters, Michael Porter, Guy Kawasaki, Daniel Goleman, Daniel Pink, Simon Sinek, Stephen Covey, Ken Blanchard—the list is endless, a Mobius strip of both acclaimed and self-appointed experts.
Here's what leadership comes down to, though, and it is not a slogan or a simple set of attribute labels. In essence, leaders:
Create, keep, and pursue visions
Align teams around objectives
Know their team members on both personal and professional levels
Build teams deliberately for skills, experience, and style mix
Understand, and teach others, team dynamics, roles, and stages of growth
Communicate, with forethought, in written, oral, and nonverbal modes
Maintain personal enthusiasm
Develop the skills and capabilities of those around them
Know and understand their audiences and constituencies—needs, motivators, and styles
Collaborate with peers, subordinates, and superiors
Recognize that leadership behavior is independent of job title
Reach decisions, with appropriate input, and make crisp decisions at crunch time
Manage conflict with others; mediate conflict among teams and subordinates
Solve problems, preferably in collaboration, or independently in extremis
Praise individual and team accomplishment publicly; correct performance issues privately, using consistent rigorous coaching processes
Delegate intelligently, for individual development
Establish clear accountability for all work assignments; share credit for achievement; take the heat for shortfalls
Fight to the death to eliminate the toxic "isms" that rot organizations from within: favoritism, cronyism, nepotism, sexism, racism, ageism, egotism, pessimism, and others
Act honestly, with integrity, in all matters
Live core values in all activities and interactions
Understand the principles and nuances of situational leadership, the tool kit of directing/telling, coaching/selling, supporting/participating, and delegating
Select and apply appropriate leadership styles to match the needs of specific work scenarios
Elevate situational leadership applications for results based on team maturity and stage of development
Are authentic, genuine in all their behaviors and relationships.
THE ROAD TO MARRAKECH
Is there more? Of course. There always is. But the behaviors that constitute leadership turn out to be far more complex, subtle, and interwoven than simply being the boss, or the chief task assignment shuffler, or the first mate who can order those chained below decks to row faster.
The good news? All the listed leadership attributes are teachable and learnable.
It's not enough to be born to lead; the chosen ones must still learn what leading means. It's not enough to be appointed to a position of power; power without purpose, or power without lessons in its limitations, is not sustainable power. Being surrounded by an aura of charisma is not enough; the most beautiful must still learn how to be the brightest, how to push the buttons that make the machinery work.
The bad news? It's where we began this discussion. What entity is teaching those with potential to be leaders? Where does a talented person of promise and capability go to learn what leadership is and how to exercise it? Who is Luke or Lucy Skywalker's Yoda?
While we fight other battles in the trenches of the profession—a general talent shortage, a catastrophic shortage of truck drivers, the mere trickle of analytic capability entering the field, vicious competition, and disruptive innovations—we must also find ways to create leaders who are whole and genuine. Without them, the other challenges are likely to not get solved, or might limp along, held more or less together with the intellectual equivalent of spit and baling wire, and liberal applications of duct tape.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."