Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Segments of the U.S. transportation industry have been swimming upstream for most of 2015, and events over the past five days don't give any indication that the water levels are receding.
After the financial markets closed Monday, Roadrunner Transportation Systems Inc., a Cudahy, Wis.-based asset-light—think control of assets but not ownership— provider of less-than-truckload (LTL), truckload, and intermodal services, shocked everyone by posting third-quarter revenue and income results well below analysts' estimates. Traders and investors responded Tuesday by cutting the company's market capitalization almost in half, sending shares down nearly $9 a share over Monday's closing levels. Prices rose fractionally on Wednesday.
Today, Saia Inc., the Johns Creek, Ga.-based LTL and truckload carrier, a highly regarded player, posted third-quarter results that pleased no one. Revenues year-over-year dropped 4.6 percent, operating income was down 27 percent, shipments and tonnage fell 4.2 and 7.6 percent, respectively, and operating ratio—a ratio of revenues to expenses and a key measure of a business' ability to operate profitably—rose nearly 2 percentage points, to 93.7. That's not the direction Saia wants it to go. But an increase in driver wages—a reality for all trucking companies in an environment where qualified drivers are at a premium—took costs up, which, in turn, raised the operating ratio. On a per-ton basis, labor costs rose 15.8 percent in the quarter, to $157 a ton, according to a report from BB&T Capital Markets, an investment firm. Saia shares closed Wednesday at $23.86, down $6.29 a share.
Last Friday, Swift Transportation Co., the largest truckload carrier by sales, reported a 1-percent third-quarter decline in year-over-year operating revenue, a drop it blamed on the impact of declining fuel surcharges. Phoenix-based Swift, whose truck count in the third quarter rose by 831 trucks over 2014 levels, said it will end up adding 500 to 600 trucks by the end of 2015, down from its initial projections of 700 to 1,100 trucks. This means no more new equipment for the foreseeable future, and possibly reductions in rigs, Swift CEO Jerry Moyes told analysts. Swift's shares have been priced within a narrow range this week.
The biggest carrier of them all, UPS Inc., on Tuesday reported a decline in its core U.S. ground package volume in the third quarter, its first year-over-year drop in the category since the first quarter of 2011. Atlanta-based UPS attributed the decline to "slow industrial production" activity that hit business-to-business shipping activity. Business-to-consumer traffic, propelled by burgeoning e-commerce demand, rose from the same period a year ago. Otherwise, the company posted decent quarterly results. As of midday Wednesday, UPS stock had dropped nearly 5 percent from its close on Monday.
ECONOMIC DOWNSHIFT
While each company had its unique story to tell, the common thread was that transport companies are being impacted by a U.S. economy that has shifted into lower gear as the year has progressed. For carriers with LTL exposure, September was not a good month, and October, from anecdotal evidence, hasn't been much better. Roadrunner's third-quarter volumes, which historically start slow and finish strong, started slow but never got going. Its truckload traffic, heavily weighted toward refrigerated food items, was hurt by lower poultry, beef, and produce demand. LTL, which accounts for about 25 to 30 percent of the company's mix, was hit by a weak manufacturing climate and what management said was "aggressive pricing," language that seemed surprising—and which no one else is seeing, given the LTL industry's four-year track record of disciplined pricing measures following by a bout of disastrous rate-cutting during and after the Great Recession. Roadrunner also said its intermodal volumes were affected by lower-than-expected activity at the West Coast ports, and noncontractual pricing was pressured by excess truck capacity. The company said it expects no rebound in the current quarter.
At Saia, the story was somewhat better, but not by much. President and CEO Rick O'Dell called the results "disappointing" and blamed "declining tonnage trends" that made it hard to offset the impact of higher driver wages. The company said it also incurred higher costs relating to self-insurance claims. The one bright spot was a 2.2-percent increase in revenue per hundredweight, the revenue a carrier generates for each 100 pounds of freight hauled and a key metric of the success of its pricing strategy. Saia posted the gain despite the headwind of lower fuel surcharges, which depress carrier revenues.
For Saia, "the real test will be in the coming quarters if industry yields can weather further weakness in freight," said David G. Ross, analyst at investment firm Stifel, in a note today. Although 2016 should be a better year for Saia, the company is currently "running up a down escalator" given reduced volume levels, Ross said.
For truck users, the saving grace is that the always-imminent capacity crunch has been put off yet again. Truck space is readily available in most markets, and there is little upward movement in spot and contract rates. But that may be for the wrong reason. "The (U.S.) economy is much weaker than most people realize," Michael P. Regan, founder of TranzAct Technologies Inc., a consultancy and audit firm based in Elmhurst, Ill., said today at the "Value Creation 2015" conference in Chicago sponsored by consultancy Armstrong and Associates Inc. Regan said he was told by a major client, whom he described as a Fortune 50 company, that it expects a recession in the U.S. to start sometime in 2016.
Ross, in a separate note today, said an industrial recession in the U.S. may have already begun, a broad trend which will hurt railroads and LTL carriers, the latter having benefited from truckload-carrier overflow that has evaporated. By contrast, Ross noted that the consumer seems to be in good shape. Jobs and wages are growing, and lower gasoline prices should add to consumers' discretionary spending.
OVERSTOCK TO THE RESCUE?
There is near-term hope for the LTL industry, according to YRC Freight, the long-haul LTL unit of YRC Worldwide Inc. In a note on its website, the carrier noted—as many others have—that many U.S. businesses are sitting on excess inventory, the result of overly optimistic projections of consumer demand and the lingering impact of the West Coast port slowdown earlier in the year, when delayed shipments arrived at stores after the spring and early summer seasons, leaving retailers with overstocks that no one wanted.
In this environment, businesses will be vigilant in managing their inventories, and will order in smaller quantities but do so more frequently, according to YRC Freight. This type of behavior, if it materializes, will be tailored to the capabilities of LTL carriers, YRC said.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.