Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Segments of the U.S. transportation industry have been swimming upstream for most of 2015, and events over the past five days don't give any indication that the water levels are receding.
After the financial markets closed Monday, Roadrunner Transportation Systems Inc., a Cudahy, Wis.-based asset-light—think control of assets but not ownership— provider of less-than-truckload (LTL), truckload, and intermodal services, shocked everyone by posting third-quarter revenue and income results well below analysts' estimates. Traders and investors responded Tuesday by cutting the company's market capitalization almost in half, sending shares down nearly $9 a share over Monday's closing levels. Prices rose fractionally on Wednesday.
Today, Saia Inc., the Johns Creek, Ga.-based LTL and truckload carrier, a highly regarded player, posted third-quarter results that pleased no one. Revenues year-over-year dropped 4.6 percent, operating income was down 27 percent, shipments and tonnage fell 4.2 and 7.6 percent, respectively, and operating ratio—a ratio of revenues to expenses and a key measure of a business' ability to operate profitably—rose nearly 2 percentage points, to 93.7. That's not the direction Saia wants it to go. But an increase in driver wages—a reality for all trucking companies in an environment where qualified drivers are at a premium—took costs up, which, in turn, raised the operating ratio. On a per-ton basis, labor costs rose 15.8 percent in the quarter, to $157 a ton, according to a report from BB&T Capital Markets, an investment firm. Saia shares closed Wednesday at $23.86, down $6.29 a share.
Last Friday, Swift Transportation Co., the largest truckload carrier by sales, reported a 1-percent third-quarter decline in year-over-year operating revenue, a drop it blamed on the impact of declining fuel surcharges. Phoenix-based Swift, whose truck count in the third quarter rose by 831 trucks over 2014 levels, said it will end up adding 500 to 600 trucks by the end of 2015, down from its initial projections of 700 to 1,100 trucks. This means no more new equipment for the foreseeable future, and possibly reductions in rigs, Swift CEO Jerry Moyes told analysts. Swift's shares have been priced within a narrow range this week.
The biggest carrier of them all, UPS Inc., on Tuesday reported a decline in its core U.S. ground package volume in the third quarter, its first year-over-year drop in the category since the first quarter of 2011. Atlanta-based UPS attributed the decline to "slow industrial production" activity that hit business-to-business shipping activity. Business-to-consumer traffic, propelled by burgeoning e-commerce demand, rose from the same period a year ago. Otherwise, the company posted decent quarterly results. As of midday Wednesday, UPS stock had dropped nearly 5 percent from its close on Monday.
ECONOMIC DOWNSHIFT
While each company had its unique story to tell, the common thread was that transport companies are being impacted by a U.S. economy that has shifted into lower gear as the year has progressed. For carriers with LTL exposure, September was not a good month, and October, from anecdotal evidence, hasn't been much better. Roadrunner's third-quarter volumes, which historically start slow and finish strong, started slow but never got going. Its truckload traffic, heavily weighted toward refrigerated food items, was hurt by lower poultry, beef, and produce demand. LTL, which accounts for about 25 to 30 percent of the company's mix, was hit by a weak manufacturing climate and what management said was "aggressive pricing," language that seemed surprising—and which no one else is seeing, given the LTL industry's four-year track record of disciplined pricing measures following by a bout of disastrous rate-cutting during and after the Great Recession. Roadrunner also said its intermodal volumes were affected by lower-than-expected activity at the West Coast ports, and noncontractual pricing was pressured by excess truck capacity. The company said it expects no rebound in the current quarter.
At Saia, the story was somewhat better, but not by much. President and CEO Rick O'Dell called the results "disappointing" and blamed "declining tonnage trends" that made it hard to offset the impact of higher driver wages. The company said it also incurred higher costs relating to self-insurance claims. The one bright spot was a 2.2-percent increase in revenue per hundredweight, the revenue a carrier generates for each 100 pounds of freight hauled and a key metric of the success of its pricing strategy. Saia posted the gain despite the headwind of lower fuel surcharges, which depress carrier revenues.
For Saia, "the real test will be in the coming quarters if industry yields can weather further weakness in freight," said David G. Ross, analyst at investment firm Stifel, in a note today. Although 2016 should be a better year for Saia, the company is currently "running up a down escalator" given reduced volume levels, Ross said.
For truck users, the saving grace is that the always-imminent capacity crunch has been put off yet again. Truck space is readily available in most markets, and there is little upward movement in spot and contract rates. But that may be for the wrong reason. "The (U.S.) economy is much weaker than most people realize," Michael P. Regan, founder of TranzAct Technologies Inc., a consultancy and audit firm based in Elmhurst, Ill., said today at the "Value Creation 2015" conference in Chicago sponsored by consultancy Armstrong and Associates Inc. Regan said he was told by a major client, whom he described as a Fortune 50 company, that it expects a recession in the U.S. to start sometime in 2016.
Ross, in a separate note today, said an industrial recession in the U.S. may have already begun, a broad trend which will hurt railroads and LTL carriers, the latter having benefited from truckload-carrier overflow that has evaporated. By contrast, Ross noted that the consumer seems to be in good shape. Jobs and wages are growing, and lower gasoline prices should add to consumers' discretionary spending.
OVERSTOCK TO THE RESCUE?
There is near-term hope for the LTL industry, according to YRC Freight, the long-haul LTL unit of YRC Worldwide Inc. In a note on its website, the carrier noted—as many others have—that many U.S. businesses are sitting on excess inventory, the result of overly optimistic projections of consumer demand and the lingering impact of the West Coast port slowdown earlier in the year, when delayed shipments arrived at stores after the spring and early summer seasons, leaving retailers with overstocks that no one wanted.
In this environment, businesses will be vigilant in managing their inventories, and will order in smaller quantities but do so more frequently, according to YRC Freight. This type of behavior, if it materializes, will be tailored to the capabilities of LTL carriers, YRC said.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."