Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
In September 2012, DC Velocityspent a day with Saddle Creek Logistics Services, an asset-based third-party logistics service provider (3PL) that had made one of the biggest commitments of any for-hire trucker to compressed natural gas (CNG) trucks. At the time, diesel fuel prices hovered around $4 a gallon, well above CNG prices. Michael J. DelBovo, president of the Lakeland, Fla.-based company's transport division, predicted that level would be the long-term price floor for diesel.
Three years later, the floor has given way. As of Nov. 30, the average national price of a gallon of on-highway diesel stood at $2.42, according to weekly data published by the Department of Energy's Energy Information Administration (EIA). On the Gulf Coast, which generally reports the lowest diesel prices of the nine regions tracked by EIA, the average price stood at $2.25 a gallon. Through mid-year, the drop in diesel lagged behind the sharp declines in the prices of the two types of oil traded on world markets: West Texas Intermediate (WTI) and Brené North Sea crude. In recent months, however, diesel has caught up—or down—in a big way.
In an interview a couple months back, DelBovo said he anticipated the oil-price volatility but underestimated the duration of its decline. He's not alone; a near-universal misread of the longevity of the downward move led to the coinage of the term "lower for longer."
Faced with a sudden and dramatic change in the macro environment, DelBovo tweaked the company's operating model. He eliminated a "fast fill" approach to fueling its 200 natural gas trucks in favor of a "time fill" method, under which gas is slowly dispensed from on-site compressors into the trucks. The "time fill" method fills an engine more completely because the gas has time to adjust to its surroundings inside the tank. The company then established filling "zones," where trucks were time-filled in rotation rather than all at once. This optimized tractor utilization by keeping more of the rigs on the road while others were being refueled, according to the company. Through these steps, Saddle Creek Transportation boosted its CNG utilization by about 10 percent, DelBovo said.
The company will take delivery of 50 new tractors by year's end. But they will run on a mix of 70 percent CNG and 30 percent diesel, and will cost less than tractors that run exclusively on CNG. At least 20 of the tractors will be financed in part through incentives from states like Florida, Georgia, and Texas to encourage investment in natural gas vehicles, DelBovo said. "We are taking advantage of every incentive out there to buy new trucks," he said.
Even with the steep drop in oil prices, the gap at the pump between diesel and CNG persists, thanks to natural gas's own price plunge. As of Dec. 2, natural gas was priced at $2.17 per million British thermal units (BTUs), down nearly $1.71 per million BTUs from the same time in 2014. The natural-gas price downdraft has kept a tight lid on CNG pump prices. Current prices at public fueling stations nationwide, and at company-owned stations in Lakeland and Fort Worth, Texas, range between $2.00 and $2.10 a gallon, according to Saddle Creek Transportation's estimates. They are lower at its own locations.
DelBovo said he remains confident in the unit's strategy. "This project is going to be successful even at the current prices for diesel and CNG," he said in the recent interview. Still, the initial projections of a four-year time frame for the gap between diesel and natural gas prices to overcome the upfront expense of CNG-powered vehicles have been pushed out to six years, he said.
SLAM-DUNK NO LONGER
The conversion from diesel fuel to natural gas, which seemed a no-brainer earlier in the decade, now requires some thought. A CNG-powered vehicle still costs tens of thousands of dollars more than a comparable new diesel truck, although economies of scale in production have helped cut the differential to $47,000 today from $85,000 to $95,000 per truck in 2007, according to Peter Grace, senior vice president for Clean Energy Fuels Corp., a Newport Beach, Calif.-based company that builds and manages infrastructure for CNG and liquefied natural gas (LNG) fueling.
Private fleets, dedicated contract carriers, and for-hire carriers that have committed to large-scale investments plan to see them through, confident that an eventual return to higher oil prices will bear out the wisdom of their strategy. By contrast, firms on the fence two or three years ago are either still straddling or have pulled back. "They are taking a wait-and-see approach," said Patti M. Murdock, a former transport executive at Cincinnati-based Procter and Gamble Co. and head of Clean Logistics Consulting, which advises companies on alternative energy solutions for transportation and logistics services.
Bill Renz, general manager of U.S. Gain, an Appleton, Wis.-based provider of CNG fueling and infrastructure services, said the drop in oil prices has put many fleet conversion plans on hold. But those already running on CNG continue to grow their fleets, Renz added. "In general, we've seen a shift from smaller fleets moving to CNG to much larger corporations making the move, so our overall growth hasn't slowed down," Renz said in an e-mail.
Those who are pressing forward are couching their investment in terms of environmental, rather than economic, benefits. Belgian brewing giant Anheuser-Busch InBev said in August it was replacing its St. Louis tractor fleet of 97 diesel-powered rigs with CNG-powered rigs. Last year, the company switched out its entire Houston-based fleet of 66 diesel tractors for CNG. (Approximately 30 percent of Anheuser over-the-road tractors now run on natural gas.) In its statement announcing the changes in St. Louis, Anheuser emphasized the value of reducing greenhouse-gas emissions. There was no mention of cost savings.
Shippers that aggressively pushed their carrier partners to convert to natural gas when oil prices were higher have since backed off. Spending on the refueling infrastructure has slowed so far this year, though a huge project backlog from 2014 ensured that work would continue in earnest well into 2015. As a result, the one component long seen as the biggest impediment to the growth of the CNG heavy-duty truck market is in better shape now than it has ever been, Murdock said.
Sales of big CNG rigs during 2015 have been roughly on par with 2014 levels, but that's considered a victory of sorts considering how the sharp decline in oil prices could have deflated CNG's value proposition. Cummins Inc., one of the manufacturers of the 12-liter CNG engines used by heavy-duty fleets, will sell 3,000 to 3,500 engine units this year, about the same as last year, according to William Zobel, vice president, market development and strategy, for Trillium CNG, a Salt Lake City-based fueling-services and filling-station-design company. "The market is still maintaining momentum" despite unfavorable macro trends, Zobel said in a phone interview.
Those involved in the CNG space remain optimistic, believing natural gas's historical price stability (it has traded in a tight range for more than a decade, except for late 2005 after hurricanes Katrina and Rita shut down Gulf Coast supply lines, and mid-2008, when all energy prices spiked), its environmental benefits, and its abundant domestic production will remain appealing factors. Private fleets and dedicated carriers remain committed to CNG, they contend. "The feedback we're getting is that they're all in," said Grace of Clean Energy.
Then there is the price of oil itself: Most in the CNG field are biding their time, confident that oil and fuel prices will eventually rise, and, if there is a supply shock due to unrest anywhere in the oil-producing world, that the increase will be violent. Over the last eight years, which include the sharp fall in the past 16 months, diesel prices have averaged $3.44 a gallon, according to Grace.
Still, the best guess is that, barring unexpected events, oil prices will stay around current levels—or perhaps go lower—for the next year or two. That has led DelBovo of Saddle Creek Transportation to engage in unconventional thinking. "I'm probably the only person in America hoping for oil prices to rise," he mused.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.