Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
A couple of years ago, XPO Logistics Inc. pursued a buy-out of Menlo Worldwide Logistics, the global contract
logistics arm of Con-way Inc., but it couldn't make a deal work. In the months to follow, Bradley S. Jacobs, XPO's
founder, chairman, and CEO, spoke to hundreds of customers who told him that if XPO wanted a "seat at the adult table"
it would, to a large degree, need to control its assets.
Yesterday, Jacobs took his seat, agreeing to spend $3 billion in cash and assumption of debt to buy Ann Arbor,
Mich.-based Con-way Inc. Con-way is the parent of one of the nation's largest less-than-truckload (LTL) carriers,
a moderately-sized truckload unit with operations in the U.S.-Mexico trade lane, the Menlo contract logistics arm, and
its Con-way Multimodal managed transportation division. Combined the company generates about $5.5 billion in annual revenue.
The deal, announced after the markets closed yesterday, works out to a price of $47.60 a share, a sizable premium over
Con-way's closing price yesterday of $35.53 a share. No counteroffers from other bidders are expected.
Jacobs said the acquisition makes Greenwich, Conn.-based XPO the second-largest LTL operator in the U.S., behind only
FedEx Freight, the LTL unit of Memphis-based FedEx Corp. The deal puts XPO squarely in the asset-based arena and represents
a dramatic pivot from the company's strategy of building a multibillion-dollar enterprise from the acquisition and integration
of nonasset-based providers as well as launching nonasset-based operations. In North America, XPO said, it will own approximately
11,000 tractors and 33,000 trailers, will have 6,000 trucks contracted through independent owner-operators, and will have
access to more than 38,000 independent carriers. Globally, XPO will own approximately 19,000 tractors and 46,000 trailers, have
10,000 trucks contracted through independent owner-operators, and gain access to more than 50,000 independent carriers.
In a conference call with analysts and the trade press this morning, Jacobs responded to questions about his apparent shift
from a largely nonasset-based strategy to one that incorporates a significant amount of assets, saying that XPO is seeking a
"more blended model of brokered, owned, and contracted capacity." One major reason for that change—which he termed an
"evolution"—is that by controlling assets, XPO will be able to reliably serve customers during periods of tight capacity.
Jacobs also said that his experience with Norbert Dentressangle, the French 3PL bought in April for US $3.5 billion, had led
him to take a fresh look at XPO's long-term strategy. After speaking with many of Dentressangle's customers, he said, he gained
a greater appreciation of the benefits of being able to offer a broader array of services to existing customers.
"If you have assets, you can do more business with those customers," he said. Otherwise, "you're only going to get 2, 3, or 4
percent of those customers' transportation spend." By adding Con-way and Menlo, XPO can sell its existing services to their
customers, and vice-versa, he said.
END OF ONE ERA, START OF ANOTHER
The deal marks the end of Con-way's 86-year life as an independent entity; during most of that time, the company was known as
Consolidated Freightways (CF). In the mid-1980s, CF was split into various nonunion regional trucking firms that later assumed
the Con-way Freight name, while the old company remained in long-haul trucking. That would prove to be the beginning of CF's end,
as strategic mishaps, reduced demand for long-haul services, and noncompetitive labor costs forced it out of business in 2002.
The XPO-Con-way deal isn't expected to close until the end of October, and Jacobs, in a phone interview today, declined to
comment on how he expects Con-way's operations to fully evolve. For now, the LTL unit will operate on the roads as it currently
does, with XPO's truckload system cross-selling its products and services, Jacobs said. Con-way's contract logistics business
and small $200 million truck-brokerage operation will be folded into XPO's existing service lines, he added. Jacobs said he has
not yet met with the executives running Con-way Multimodal, a $1.3 billion-a-year managed transportation operation. When the
deal closes, the combination of XPO's existing managed transportation business and Con-Way Multimodal will have about $2.7 billion in freight under management, Jacobs said. All of Con-way's units
will be rebranded as XPO Logistics.
XPO said in a statement yesterday that it expects to boost Con-way's annual operating profits by $170 million to $210 million
over the next two years through what it calls "synergies and operational improvements." Con-way President and CEO Douglas W.
Stotlar, who in recent years has been criticized by analysts for failing to maximize the value of the company's assets, will
serve in a limited role as an independent advisor through the first quarter of next year. Because there are few trucking
executives available to step in and run an LTL operation the size of Con-way Freight, it is expected that most of the
projected profit increases will come from enhanced operational and information technology efficiencies, rather than
through significant growth sparked by the cachet of a powerhouse trucking executive at the helm.
Jacobs said in the conference call, however, that he would run Con-way's LTL business himself for the time being, and
that XPO would seek a new leader soon. The eventual choice would not necessarily come from within the trucking industry,
although that would be preferable, he added.
One theory making the rounds is that Jacobs will eventually sell off the trucking operations because only Menlo and Con-way
Multimodal blend well with XPO's existing businesses. Con-way's asset-based units have been considered underperformers for years.
The LTL business, while stable, has not been able to return to the stellar operating ratios—the ratio of revenues to expenses
that is a benchmark of efficiency and profitability—that some of its better-run peers have achieved in recent years. Con-Way
Truckload, which operated as Contract Freighters Inc. (CFI) before it was acquired by Con-way in 2007 for $750 million, has
generally been viewed as a disastrous acquisition. In a note this morning, Kevin Sterling, transport analyst for BB&T Capital
Markets, an investment firm, pegged Con-way Truckload's 2015 market value at $540 million, which includes $108 million in
earnings before interest, taxes, depreciation, and amortization (EBITDA) and $425 million in debt, roughly the same amount
of debt Con-way assumed when it bought the old CFI.
Although Con-way Truckload is smaller and considered less of a core business than Con-way Freight, its strong U.S.-Mexico
presence would appear to mesh somewhat effectively with the former Pacer International, an intermodal marketing company bought
by XPO in January 2014 that at the time generated about 40 percent of its revenue in the U.S.-Mexico intermodal corridor.
Once it closes, the Con-way deal will increase XPO's third-party logistics (3PL) revenues (not including the Con-way trucking
operations) to approximately $10 billion, making it the sixth-largest global 3PL, according to data from Armstrong & Associates,
a consultancy. The deal would make 2015 the largest year for 3PL deals of more than $100 million in value since Armstrong began
tracking activity in 1999, it said.
Menlo may end up being the jewel in the crown—a term Jacobs himself used in today's conference call. It had 2014 gross
revenues of $1.7 billion and net revenue (revenue minus costs) of $748 million and manages 138 warehouses totaling 21 million
square feet, Armstrong said. The combination will expand XPO's global contract logistics platform by 22 million square feet to
151 million square feet, XPO said.
In a note yesterday, Armstrong said Menlo has significantly grown its China and Southeast Asia networks, which will be a
strong addition for XPO. Menlo has also expanded in Europe, which will serve XPO well as it continues to integrate the newly
acquired Norbert Dentressangle into its global network, Armstrong said.
Senior editor Toby Gooley contributed to this article.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."