Art van Bodegraven was, among other roles, chief design officer for the DES Leadership Academy. He passed away on June 18, 2017. He will be greatly missed.
Many thanks to Paul Simon for the very sound advice, but we are not seeking one of 50 ways to leave a lover. Of course, the term originated as "What's the plan, Stan?" in a children's rhyme featuring a dog named Stan. But the thought is timely.
Those who have spent much time in the supply chain world can easily fall into a hectic life that is strangely comforting in its repeated challenges and catastrophes. We bob and weave, extinguish fires, overcome ineptitude, work our way up, get caught in rightsizing, move on to the next job, and are rudely awakened one day to discover that it is time to go to grass. Turn in your keys. Enjoy the stale cake at the farewell party. No more passing Go and collecting $200.
Now what? How did you get here? Where are you? What happened to the passing years? Was this the plan? Was there a plan at all?
ENVIRONMENT AND PRECEDENT
We are surrounded by plans and planning in our jobs: targets, objectives, timelines, budgets, and resource requirements and constraints. We focus daily, sometimes continuously, on fill rates, on-time shipments, inventory levels, throughput performance, and more. We face deadlines, measure progress, track milestones, and perform after-action analyses.
True, real life and random events throw us a few curve balls, but we always have the plans to return to, to pick up the pieces, and continue on toward the ultimate objective(s). Do we have something similar to provide a life and career path, a course to return to when things go awry?
Why not? And what should one look like?
STARTING OUT
Everyone's career plan will look a bit different, but they all must begin with an ultimate goal. The goal will then help to highlight some essential steps along the way. Here are some considerations.
The goal must be reasonable, or at least remotely realistic. "Gee, I'd like to be a Formula One racer" is not a goal. PeeWee Herman's envisioning himself as the next Denzel Washington is not remotely realistic.
Take stock of where you are and what you have done to date in order to lay out what experiences you need to gain, what skills you need to acquire and develop, what industries you need to understand, what functionality you must master, and what roles your styles and preferences best prepare you for. Then, translate these to an actionable plan, including a timeline.
And note this well: The development plan that your company has laid out for you, while evidence of enlightenment, is not at all the same thing as your life plan. Also note that the career plan is only one of many that a full and rewarding life leverages. A family plan, financial plan, job plan (whether or not your employer provides one), service plan for causes and communities—all are important and parts of the whole you.
MOVING FORWARD
Unfortunately, the next steps are not a matter of rote execution. They begin that way, but real life will surely interfere. You can't change reality, so you'll need to adapt your plan. As Iron Mike Tyson often says, "Everybody's got a plan until I hit 'em in the mouth." As recently as a couple of days ago, a tough-as-nails U.S. Army general opined that "No plan survives its first encounter with reality."
Some steps will take longer than expected. Some interim objectives (milestones) will prove to be infeasible. Opportunities may become limited at the time they are, by plan, needed. In short, each forward step will help provide deeper insight and greater clarity for both the immediate next steps and the ultimate objective of this self-development journey that you are in control of.
So, we are back to Paul Simon. Make a new plan, Stan. Adjust, refine, recalibrate—continuously follow an elusive, moving, and changing target. There is nothing wrong with that, and a lot that is right.
Don't be afraid to leverage an opportunistic opening, by the way. Just be careful to examine it with some discipline to see how it might accelerate your progress toward your goals. On the other hand, don't abandon all rigor and focus, and fall back into depending on opportunistic openings. To do so would completely invalidate an organized and disciplined approach to accomplishment—and likely considerably suboptimize your potential for yourself and for others.
As you go through the process, enlist a trusted confidante and mentor. Not a buddy from work, probably, but someone who will tell you hard truths, help you think through options, and be a rock when extraneous events threaten your endeavor.
Be prepared to sacrifice, along with working like an indentured servant. A pay cut may be the price of gaining other industry experience. A lateral move might be the painful way to pick up a necessary functional skill. Family time could suffer if additional education will unlock a heretofore-sealed door.
GENUINE PRIORITIES
It's easy to get tangled up in the priorities and objectives of an employer. Make no mistake, you've got to deliver value there, both as an obligation to the organization that ultimately pays the bills and to acquire what you need to keep moving forward with your personal development and achievement.
But if you abandon your own plan to devote your all to your employer's plan(s), you are likely not becoming as valuable as you might be to that employer and quite possibly diminishing your chances of moving on to another opportunity in another setting.
Do be careful to sidestep the trap that sacrifices all in order to meet your plan. Too many postpone quality time, family time, along the path, thinking that it will all pay off in the end. Wrong! Lots of little payoffs in enjoyment, in play, in being a spouse and parent must be taken to keep an emotional balance along the difficult run to the goal line.
Don't forget to plan the succeeding stages of professional life, to avoid Ross Perot's giant sucking sound when you leave active corporate employment. Transitions and roles into the next incarnations are vital to mental health and happy longevity. Forget, btw, your father's idea of retirement; Florida, golf, eternal sunshine, and group activities at the "active living community" are all components of a short cut to the end of one's days—a form of suicide by stagnation.
THE END OF THE LINE
So, here we are at the end of the plan's line. Time to get off the bus at the intended stop. But wait! This isn't where you planned to go. All this, and you've failed?
Not really. Your end of the line is, if not exactly what and where you'd planned, somewhere along the path that you laid out and you controlled. It is not a place you landed by happenstance, tossed about by the swells, waves, and vicissitudes of the seas of change.
This trip, as we so often discover, is much more about the journey than it is the specific destination. It begins with the superficially simple question of what you want to be when you grow up. And you get to ask—and answer—that question over and over again, as you grow, progress, and see more clearly over time.
Just about the last thing you want and need—and deserve—is a firm handshake and a cheap watch of someone else's choosing to close the story of your professional life. So, hop on the bus, Gus.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
Keith Moore is CEO of AutoScheduler.AI, a warehouse resource planning and optimization platform that integrates with a customer's warehouse management system to orchestrate and optimize all activities at the site. Prior to venturing into the supply chain business, Moore was a director of product management at software startup SparkCognition. He is a graduate of the University of Tennessee, where he earned a Bachelor of Science degree in mechanical engineering.
Q: Autoscheduler provides tools for warehouse orchestration—a term some readers may not be familiar with. Could you explain what warehouse orchestration means?
A: Warehouse orchestration tools are software control layers that synthesize data from existing systems to eliminate costly delays, streamline inefficient workflows, and [prevent the waste of] resources in distribution operations. These platforms empower warehouses to optimize operations, enhance productivity, and improve order accuracy by dynamically prioritizing work continuously to ensure that the operation is always running optimally. This leads to faster trailer turn times, reduced costs, and a network that runs like clockwork, even during fluctuating demands.
Q: How is orchestration different from a typical warehouse management system?
A: A warehouse management system (WMS) focuses on tracking inventory and managing warehouse operations. Warehouse orchestration goes a step further by integrating and optimizing all aspects of warehouse activities in a capacity-constrained way. Orchestration provides a dynamic, real-time layer that coordinates various systems and processes, enabling more agile and responsive operations. It enhances decision-making by considering multiple variables and constraints.
Q: How does warehouse orchestration help facilities make their workers more productive?
A: Two ways to make labor in a warehouse more productive are to work harder and to work smarter. For teams that want to work harder, most companies use a labor management system to track individual performances against an expected standard. Warehouse orchestration technology focuses on the other side of the coin, helping warehouses "work smarter."
Warehouse orchestration technology optimizes labor by providing real-time insights into workload demands and resource availability based on actual fluctuating constraints around the building. It enables dynamic task assignments based on current priorities and worker skills, ensuring that labor is allocated where it's needed most, even accounting for equipment availability, flow constraints, and overall work speed. This approach reduces idle time, balances workloads, and enhances employee productivity.
Q: How can visibility improve operations?
A: Due to the software ecosystem in place today, most distribution operations are highly reactive environments where there is always a "hair on fire" problem that needs to be solved. By leveraging orchestration technologies, this problem is mitigated because you're providing the site with added visibility into the past, present, and future state of the operation. This opens up a vast number of doors for distribution leadership. They go from learning about a problem after it's happened to gaining the ability to inform customers and transportation teams about potential service issues that are 24 hours away.