The U.S. industrial property sector has firmly swung to a landlord's market. That means higher rents, fewer concessions, and tenants who'll take it and like it.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
If current conditions in the U.S. industrial property market were a Bruce Springsteen song, they'd be called "Glory Days" after his 1984 classic hit. If the history of the market were a Springsteen song, it would be a lyric from his 2012 song "Wrecking Ball" that reads: "... And hard times come, and hard times go ..."
Few American industries have rebounded as resoundingly from the recent financial crisis and subsequent recession. From 2007 through 2010, capital dried up, demand plummeted, speculative development vanished, and deliveries headed toward 50-year lows. Millions of square feet sat vacant. The turnaround, when it commenced in 2011, was somewhat halting. But it picked up speed in 2012, coinciding with demand for large-scale buildings to support the burgeoning e-commerce trade, and the market has not looked back.
"Net absorption," which compares occupancy rates at the beginning and end of each reporting period—factoring in vacancies and new construction during the period—has been in positive territory for 20 consecutive quarters as of this writing. The nationwide occupancy rate, which ended last year at about 6.9 percent, could fall during 2015 to near 6 percent, which would be a multiyear low. JLL Inc. (formerly Jones Lang LaSalle), a real estate and logistics services firm, said that 15 of the top 50 U.S. markets it regularly surveys are already reporting vacancy rates below 6 percent.
Vacancy rates in California's Inland Empire, the vast warehousing and distribution center complex 120 miles east of Los Angeles, sit at 5.3 percent, compared with close to 20 percent at the worst of the downturn, according to JLL. The rate in the high-demand, capacity-constrained Southern California port area is hovering around 2 percent. Vacancies in Pennsylvania's Lehigh Valley, the gateway for goods moving into the Northeast and swaths of the Mid-Atlantic, are at 3 percent, an all-time low, according to CBRE Brokerage Services, a commercial brokerage firm. About 90 miles to the south in Carlisle, Pa., a regional node serving the Mid-Atlantic to the Carolinas, vacancy rates are at 5.8 percent, according to CBRE.
In 2014, the Eastern and Central Pennsylvania markets—which total 216 million square feet and where goods can reach 40 percent of the U.S. population in one day's truck trip—reported positive net absorption of 17 million square feet. Vincent Ranalli, a CBRE senior vice president based in Wayne, Pa., outside of Philadelphia, called it the strongest one-year absorption rate he's seen in his 10 years there.
A CHANGING MARKET
Like all real estate, industrial property has its cycles. The two recessions of the past 15 years took their toll on the sector. But the current up cycle seems different from the others, experts said. For one thing, it is the first where e-commerce is playing a significant role in renting and leasing decisions. Foreign capital is also more visible; in April, a joint venture between the Norwegian sovereign wealth fund and San Francisco-based developer Prologis paid nearly $6 billion for the assets of Rosemont, Ill.-based KTR Capital Partners, which controls 322 U.S. properties with 60 million square feet. In December, Singapore's sovereign wealth fund paid $8.1 billion to buy Chicago-based developer Indcor Properties Inc., which had 117 million square feet under management.
Goosing the cycle is a change in the leasing behavior of "mom and pop"-type tenants. Until recently, many cautious smaller occupiers have taken on short-term extensions to maintain flexibility, according to Jack Rosenberg, national director, logistics and transportation, for Seattle-based Collier's International, which manages about 1.7 billion square feet worldwide. Now, emboldened by the brighter overall outlook, they are committing to longer-term leases, Rosenberg said.
To no one's surprise given the shift in fortunes, landlords' asking rents are on the rise. Rent increases are in the 3- to 5-percent range, though specific increases depend on the desirability of the property and the market. JLL, which regularly surveys conditions in its top 50 U.S. markets, said its data at the end of the first quarter showed that rents were rising in each market.
An industrial parcel that might have fetched $2.70 per square foot in 2010 (net of taxes and other expenses) can command around $3.95 today, according to estimates by Collier's. In markets like Southern California and the Dallas/Fort Worth "Metroplex," rents can run as high as $5 per square foot. "There is real rent growth, and it's as high as it's ever been," said Rosenberg.
FEWER GIVEAWAYS
Landlords are not only minting more coin; they're also making fewer concessions and are stingier with incentives than they've been in years. In the bad old days, it would be commonplace for landlords to concede six months to up to one year of free rent just to generate occupancy. Tenants could also get thousands of dollars worth of improvements as sweeteners. Today, tenants will be fortunate to win two months of free rent. And improvements that might have been equal to $10 a square foot several years ago have been reduced to $3 to $4 per square foot today. Craig Meyer, president of JLL's U.S. real estate business, said that incentives are down between 60 and 70 percent since the market has improved. In a growing number of cases, tenants are being asked to pick up the tab for specialized improvements to their space, according to Ranalli of CBRE.
Ranalli said most tenants that are doing well enough to make major investments in industrial space aren't balking at the higher rents or the loss in negotiating leverage. In particular, e-tailers experiencing rapid growth will pay up for a modern well-equipped building to support their fulfillment operations, he said. "Tenants have accepted this, so you pay the price to get the deal done," he said.
That doesn't mean tenants are jumping at the first property they see. A multiyear commitment, combined with the expense of leasing a 500,000 to 1 million-square-foot building that may cost between $50 million and $100 million to construct, is cause for tenant selectivity. Increasingly, cream-of-the-crop "Class A" buildings are being built with 36 feet of "clear ceiling" height, up from 32 feet, in order to accommodate e-commerce companies that want multistory mezzanines and higher picking modules, according to Ranalli. Top properties are also coming equipped with deeper truck courts for better vehicle maneuverability as well as more trailer positions and additional car parking to accommodate the influx of workers and equipment, he said.
Lease durations have also been lengthened as landlords look to lock in better contract terms. Ranalli said landlords increasingly insist on a minimum five-year commitment. At the depths of the recession, the best landlords could hope for were two- to three-year terms, he said. Ironically, longer lease durations may be a better deal for tenants occupying custom-designed properties if they are putting up stakes in markets with significant construction activity that might lead to oversupply, according to Jim Clewlow, chief investment officer of CenterPoint Properties, a firm that specializes in developing transportation and logistics projects.
The roster of industrial property executives is stocked with folks who've been in the business for decades and have seen their share of downdrafts. Another down cycle awaits, but it's unlikely to occur before late 2016 or 2017. Spec development, which has remained relatively subdued even as the overall market has strengthened, is starting to accelerate. The Inland Empire has 20 million square feet of property going up. About 8.4 million square feet are under construction in Eastern and Central Pennsylvania. The Pennsylvania properties are expected to be delivered by the end of this year or early next.
At some point, demand will reach a crescendo, developers will scramble like the dickens to loosen what's been a tight supply market, the U.S. economy may slow, and the flood of space will then put tenants back in the driver's seat. JLL's "property clock," which analyzes its 50 key markets at their various cycles, shows that markets like Dallas-Fort Worth, Atlanta, and California's Silicon Valley are peaking. However, those markets are in the early stages of the cycle. Until the clock runs out on those and other big markets, landlords will remain firmly behind the wheel.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."