Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
It took three years and a $2 billion cheaper price tag than UPS' subsequently failed proposal to convince Smith to change
his mind. But today the 70-year-old legend of the transportation world pulled the trigger on something he had said he wouldn't do:
acquire TNT Express.
The $4.8 billion all-cash acquisition of the Dutch firm is the largest in FedEx's 44-year history as a public enterprise. It
also restores the Memphis, Tenn.-based company's European footprint to a size not seen since 1992, when it ended an ambitious
European expansion program and withdrew from all but the continent's major commerce centers. Over the subsequent two-plus decades,
FedEx gradually rebuilt its European network through internal growth and a series of smaller acquisitions in the U.K., Hungary,
France, and Poland, the latter two announced shortly after UPS announced its offer in early 2012 to buy TNT. But nothing up to now
compares with the impact of today's announcement.
In a joint statement, the companies said the transaction would meld TNT Express' strong European road platform and its air hub
in Liege, Belgium, with FedEx's global capabilities that feed largely off of its North American and Asia-Pacific networks. Tex Gunning, TNT Express' CEO, said the company
did not solicit a buyout offer and was prepared to execute a five-year operational turnaround, called "Outlook," which launched
last year.
Gunning said TNT Express' customers would benefit from working with one provider with broader geographic reach and a more
robust product portfolio. He added that TNT Express shareholders will reap benefits today that "otherwise would only have ben
available in the long run." The deal, which based on the current value of the U.S. dollar to the euro works out to be about
$8.70 a share, represents a 33-percent premium over TNT Express' April 2 closing price. The deal is expected to close in the
first half of 2016.
Smith's comments implied that, despite the gains that have been made through internal growth and so-called tuck-in acquisitions,
FedEx needed to go large to keep pace with the rapid changes in global business and shipping. "This transaction allows us to
quickly broaden our portfolio of international transportation solutions—especially the continuing growth of global
e-commerce—and positions FedEx for greater long-term profitable growth," he said.
It may also be a reflection of Smith not wanting to be on the outside looking in as Europe moves towards a fitful recovery on
the heels of quantitative easing measures recently implemented by the European Central Bank (ECB). FedEx brings up the rear in
market share among the four major parcel carriers in Europe. About 30 percent of its international revenue comes from Europe,
compared to 50 percent for UPS, according to investment firm Morgan Stanley & Co. Several analysts surmised back in 2012 that UPS
wanted TNT in part to keep FedEx locked in last place with no chance of nailing a "homerun"-type acquisition to send its Euro
market share soaring.
EUROPEAN APPROVAL
The FedEx-TNT Express deal was approved by the boards of both companies but still must pass muster with European regulators. The
European Commission (EC), the European Union's antitrust arm, scotched UPS' offer in January 2013. But FedEx stands a better
chance of having its deal approved because its intra-European market share is significantly lower than that of UPS', according to
Jerry Hempstead, a former top U.S. official at DHL Express and now an industry consultant.
Share estimates of the European parcel market have historically been all over the lot. One estimate from DHL Express, Europe's
largest delivery concern, showed that DHL has 41 percent of the cross-border delivery market, UPS has 25 percent of the market,
TNT has 12 percent, and FedEx has 10 percent. The breakdown does not include intra-country and intercontinental airfreight
services.
By contrast, data compiled by the U.S. consulting company Shipware LLC found that DHL has 19 percent of the market, followed by
UPS with 16 percent, TNT with about 12 percent, and FedEx with less than 5 percent. The one common thread among these and other
estimates is that the combined FedEx-TNT entity now becomes the second-largest European parcel company.
Hempstead said he doesn't think UPS, which was the only prospective buyer for TNT Express in 2012, will counter the FedEx
proposal because of the EC's prior ruling. EU antitrust officials rejected the UPS-TNT deal because of market dominance and
anticompetitiveness concerns, though UPS and TNT proposed several divestiture steps to try to assuage antitrust issues. UPS even
approached FedEx about buying some of TNT Express' assets, but the discussions were very preliminary and went nowhere.
Susan L. Rosenberg, a UPS spokeswoman, said the company will study the FedEx-TNT deal but declined further comment. Claus
Korfmacher, a DHL spokesman, also would not comment on DHL's plans. However, it issued a statement saying a FedEx-TNT Express
combination would provide "additional business opportunities" for DHL because large-scale integrations often cause disruptions
for the combined company's customers, supplies, and staff, a scenario under which DHL could benefit.
DHL said the combination will "undoubtedly result in significant competitive changes in the express and logistics industry in
Europe as well as in various other regions worldwide."
One of those regions could be Latin America. In 2012 FedEx acquired Rapidao Cometa Logistica e Transportes SA, a move that
enabled FedEx to expand into the Brazilian domestic express market. Three years earlier, TNT Express acquired Brazilian-based
Aracatuba, which has a nationwide network and connects Brazil with Argentina, Uruguay, Paraguay, Chile, Bolivia, and Peru. That
year, TNT Express also acquired LIT, a Chilean domestic express provider. The new combined network will be integrated to make
FedEx a stronger presence throughout South America, according to Cathy Roberson, a U.S.-based analyst for Transport Intelligence,
a U.K. consultancy.
IMMEDIATE GAINS
Rob Martinez, Shipware's CEO, said the move immediately vaults FedEx into European prominence by adding TNT Express' sizable
continental ground network to FedEx's freighter fleet serving the region. FedEx will benefit most notably in France and the U.K.,
where it doesn't have a strong road-haulage presence, Martinez said. TNT Express, meanwhile, can leverage FedEx's system to expand
into North America, where its market share is virtually negligible.
The dollar's appreciating value versus the euro was a key reason FedEx was able to buy TNT Express for about $2 billion less
than the UPS offer. On March 19, 2012 when UPS revised its initial offer for TNT Express upward by $400 million to $6.8 billion,
the U.S. dollar was trading at .7142 to the euro. Today, the U.S. dollar is trading 28.9 percent higher at .9211. A strong dollar
elevates the purchasing power of U.S. companies looking to expand in markets like Europe via acquisition.
But currency fluctuations may have been just one factor. During the 10-month period that the UPS offer was on the table, TNT
Express was adrift. It was piling up losses in Europe, Brazil, and Asia; confronting declining customer service metrics; and
facing turmoil in its upper management ranks. In September 2012, its CEO abruptly resigned, adding to the theory that TNT Express
was in limbo, waiting either for a suitor to snap it up or to just fade into irrelevance against the likes of FedEx, UPS, and DHL
Express.
Left on its own after UPS abandoned its bid, TNT Express has continued to struggle financially over the past two years.
Revenues have declined year-over-year. It posted a 2014 operating loss after a significant drop in operating income in 2013 over
2012 results. Losses widened to 190 million euros in 2014 from 122 million euros in 2013 and 84 million euros in 2012. The
company's market capitalization had eroded, giving FedEx an entry at a much lower price point than UPS enjoyed.
During the first half of 2014, however, TNT Express revamped its management team with turnaround experts. It sold off expensive
aircraft assets in favor of leasing arrangements, modernized its road network, and continued work on improving its Liege hub,
which should be complete din 2016.
Hempstead, who had given TNT Express up for dead after UPS walked away, said he was impressed by the steps the company has
taken since then. "TNT Express is a very different company than it was in 2012," he said.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."