Leveraging Uber-like technology, newbies like 10-4 Systems, Cargomatic, and BoxSmart seek to blaze a new—and inclusive—trail in the truck brokerage field.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
There may be no private truck fleet in the U.S. with as much heft as PepsiCo's. Each day, about 19,000 Pepsi trucks hit the road carrying such well-known brands as Pepsi, Doritos, Quaker Oats, and Gatorade. But as with other private fleets, what Pepsi lacks, after its drivers deliver their loads, is a steady flow of return-haul traffic for those trucks.
That's where a company called 10-4 Systems Inc. comes in. Through its IT network, Boulder, Colo.-based 10-4 searches for, identifies, and notifies Pepsi of regional backhaul opportunities matching its drivers' locations. Pepsi's labor costs are already sunk as its drivers are paid for round-trips anyway, so the revenue from the return hauls is gravy. Pepsi functions like a motor carrier, making its network available to fellow shippers. "Pepsi wants to deal with other shippers because they are like-minded people," said Travis Rhyan, 10-4's co-founder and president.
10-4 is not a traditional broker. It does not hold operating authority from the Department of Transportation, even though Rhyan said 10-4 could generate substantial business if the company had a license (he said 10-4 doesn't want the responsibility that accompanies it). Rather, 10-4 considers itself a source of capacity on behalf of fleets of six to 25 trucks, the backbone of the country's fleet. The Pepsi arrangement may not seem like a traditional brokerage arrangement. However, 10-4's technology matches trucks with shipper loads that Pepsi might otherwise be unaware of, a service that could be provided by a traditional broker.
About 1,000 miles to the west in Venice Beach, Calif., a company called Cargomatic plies its trade in a somewhat different way. Though a self-styled "technology" concern, it also holds a brokerage license, believing the authority serves as an asset in attracting business. Like Rhyan, Brett Parker, Cargomatic's co-founder and COO, has an extensive transportation and logistics background. About a quarter of Cargomatic's business is done through traditional brokers, and it has no plans to cut brokers out of the equation. But unlike 10-4, which works with both short- and long-haul traffic, Cargomatic focuses exclusively on short-hauls of less than 200 miles. Parker said local trucking markets are inefficient, fragmented, and underserved, and as such, are ripe for Cargomatic's uniform technology platform that aggregates and rationalizes capacity. A recent estimate from research firm I/B/E/S pegs the market for local trucking services—hauls of less than 150 miles—at about $77 billion a year.
Cargomatic launched last June in Southern California, with a focus on Los Angeles. As of the end of January, it was pilot-testing operations in the New York area. It plans to roll out its service in select U.S. cities during 2015, and is eyeing Canada and Mexico as well, Parker said.
Across the country in New York City, Roseanne Stanzione runs a company called "BoxSmart" (her branded name is "Lane Honey"). Compared with Rhyan and Parker, Stanzione has limited transportation experience. Instead, she is a professional disintermediator, scouring industry after industry looking for traditional models to disrupt. Stanzione said she chose to hang her hat in trucking because she found it fascinating in its lack of pricing dynamism. She also found it potentially super-lucrative. According to several estimates, the U.S. truckload market amounts to between $550 billion and $650 billion annually. But Stanzione insisted the total figure undercounts the large number of locally sourced loads—which can fetch as much as $6 per mile—that are either waiting for a truck or can't find one at all because local networks are too scrambled and inefficient to respond to the need. Based on her research, for every one load that moves, there are between 11 and 16 loads that don't; virtually all of the non-moves are in short-hauls, which Stanzione defines as trips of less than 500 miles.
Those unmoved loads inflate the total truckload market to more than $2 trillion a year, according to her estimates. Stanzione said her company arrived at the estimate by crunching 2 million data points a day (she said her methodology is proprietary) and running her numbers past two providers of transportation management systems (TMS)—whom she wouldn't identify—that agreed with her.
Stanzione said her model strips away the veneer of present-day third-party pricing, an opaque process that results in rate distortions as brokers manipulate local and regional markets in their quest for the biggest markups. "Brokers misrepresent supply and demand," she said. Using her IT platform to present a clear picture of the supply-demand landscape will lead to improved service levels and asset utilization, she said. As of the end of January, Stanzione said BoxSmart was in pilots with two large unidentified customers and expects to expand the pilots during the next two months with three more customers. The company plans to be operational in April, she said.
SHARE THE ROAD AND RIDE
Three companies do not a cottage industry make. However, they provide a glimpse into how the so-called sharing model popularized by ride-sharing provider Uber Technologies and home-sharing company Airbnb Inc. could apply to freight transport. Another example surfaced on Jan. 27, when an Atlanta-based company named Roadie Inc., which matches available cargo with individual drivers and cars to move the loads, launched operations with backing from Google Inc. Chairman Eric Schmidt and from UPS Inc., among others. Two weeks before that, Lalamove, a Hong Kong-based "Uber-like" service that serves six Asian markets by hiring anyone with a car and valid driver's license to be a driver, raised $10 million in capital from various firms to further penetrate China (it now serves Guangzhou and Shenzhen) and expand into more Southeast Asian markets. On Jan. 29, Cargomatic announced it had raised an additional $8 million in venture capital, bringing its initial kitty to $10.6 million.
But referring to 10-4, Cargomatic, and BoxSmart simply as "Uber-brokers" looking to "app" traditional brokers out of existence by enabling shippers to find carriers on their own misses the nuance. None of the models seeks to totally circumvent brokers. BoxSmart comes the closest, but even Stanzione's model envisions a benefit for traditional brokers because brokers will migrate to the more transparent and efficient shorter-haul segment, thinning out the crowded longer-haul category, where many brokers make their money due to the lengths of haul. Cargomatic, the most broker-friendly of the trio, will help traditional folks find local capacity for their shipper clients and free them to focus more on the long-haul business. Rhyan of 10-4 called brokers "important assets." However, he acknowledged that many shippers view them as necessary evils. Rhyan said the legacy brokerage model is already being challenged as truck giants like J.B. Hunt Transport Services Inc., Werner Enterprises Inc., and Knight Transportation Inc. establish their own brokerage networks to get a piece of the action. Bringing new players like 10-4 into the game may only amplify the upheaval. "I imagine over the next three to four years, there will be some interesting discussions between brokers and 10-4," he said.
For their part, two of the more high-profile brokers aren't talking. C.H. Robinson Worldwide Inc., the nation's largest broker and a big third-party logistics service provider, and XPO Logistics Inc., whose acquisition-fueled strategy combined with organic expansion has put it at number two, declined requests for interviews. Evan Armstrong, president of Armstrong & Associates, a consultancy that specializes in the third-party logistics industry, said that while an Uber-type app for commercial transport might work for less-than-truckload (LTL) or small-package services that have well-defined operating networks, it "would be hard to have confidence in an application as limited as Uber" for truckload transportation. "You need somebody who can executionally work out exceptions such as truck breakdowns, and I don't see it being done in an Uber app without some additional functionality and human support," Armstrong said in an e-mail.
An executive of another national broker, who asked not to be identified, said the new players would find it tough to compete across a wide geography because they lack the traffic density of the big boys. However, the executive said, such a model is a great fit for local markets, "and those markets are huge."
The three new companies share other common ground. They will work almost exclusively with small truckers, which handle about 80 percent of local deliveries. And they will endeavor to pay drivers within a one- to three-day period of the invoice's being cut. However, Rhyan breaks from Parker and Stanzione by not entirely casting his lot with the short-haul market. He said a "sharing" model can succeed on a national scale, claiming it has relevance wherever there's a need to match capacity—especially on the backhaul—with available loads. Referring to a certain well-known national and regional LTL carrier, Rhyan said, "YRC has 4.4 million empty miles [over-the-road and intermodal trailers] in its network each month."
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”