Leveraging Uber-like technology, newbies like 10-4 Systems, Cargomatic, and BoxSmart seek to blaze a new—and inclusive—trail in the truck brokerage field.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
There may be no private truck fleet in the U.S. with as much heft as PepsiCo's. Each day, about 19,000 Pepsi trucks hit the road carrying such well-known brands as Pepsi, Doritos, Quaker Oats, and Gatorade. But as with other private fleets, what Pepsi lacks, after its drivers deliver their loads, is a steady flow of return-haul traffic for those trucks.
That's where a company called 10-4 Systems Inc. comes in. Through its IT network, Boulder, Colo.-based 10-4 searches for, identifies, and notifies Pepsi of regional backhaul opportunities matching its drivers' locations. Pepsi's labor costs are already sunk as its drivers are paid for round-trips anyway, so the revenue from the return hauls is gravy. Pepsi functions like a motor carrier, making its network available to fellow shippers. "Pepsi wants to deal with other shippers because they are like-minded people," said Travis Rhyan, 10-4's co-founder and president.
10-4 is not a traditional broker. It does not hold operating authority from the Department of Transportation, even though Rhyan said 10-4 could generate substantial business if the company had a license (he said 10-4 doesn't want the responsibility that accompanies it). Rather, 10-4 considers itself a source of capacity on behalf of fleets of six to 25 trucks, the backbone of the country's fleet. The Pepsi arrangement may not seem like a traditional brokerage arrangement. However, 10-4's technology matches trucks with shipper loads that Pepsi might otherwise be unaware of, a service that could be provided by a traditional broker.
About 1,000 miles to the west in Venice Beach, Calif., a company called Cargomatic plies its trade in a somewhat different way. Though a self-styled "technology" concern, it also holds a brokerage license, believing the authority serves as an asset in attracting business. Like Rhyan, Brett Parker, Cargomatic's co-founder and COO, has an extensive transportation and logistics background. About a quarter of Cargomatic's business is done through traditional brokers, and it has no plans to cut brokers out of the equation. But unlike 10-4, which works with both short- and long-haul traffic, Cargomatic focuses exclusively on short-hauls of less than 200 miles. Parker said local trucking markets are inefficient, fragmented, and underserved, and as such, are ripe for Cargomatic's uniform technology platform that aggregates and rationalizes capacity. A recent estimate from research firm I/B/E/S pegs the market for local trucking services—hauls of less than 150 miles—at about $77 billion a year.
Cargomatic launched last June in Southern California, with a focus on Los Angeles. As of the end of January, it was pilot-testing operations in the New York area. It plans to roll out its service in select U.S. cities during 2015, and is eyeing Canada and Mexico as well, Parker said.
Across the country in New York City, Roseanne Stanzione runs a company called "BoxSmart" (her branded name is "Lane Honey"). Compared with Rhyan and Parker, Stanzione has limited transportation experience. Instead, she is a professional disintermediator, scouring industry after industry looking for traditional models to disrupt. Stanzione said she chose to hang her hat in trucking because she found it fascinating in its lack of pricing dynamism. She also found it potentially super-lucrative. According to several estimates, the U.S. truckload market amounts to between $550 billion and $650 billion annually. But Stanzione insisted the total figure undercounts the large number of locally sourced loads—which can fetch as much as $6 per mile—that are either waiting for a truck or can't find one at all because local networks are too scrambled and inefficient to respond to the need. Based on her research, for every one load that moves, there are between 11 and 16 loads that don't; virtually all of the non-moves are in short-hauls, which Stanzione defines as trips of less than 500 miles.
Those unmoved loads inflate the total truckload market to more than $2 trillion a year, according to her estimates. Stanzione said her company arrived at the estimate by crunching 2 million data points a day (she said her methodology is proprietary) and running her numbers past two providers of transportation management systems (TMS)—whom she wouldn't identify—that agreed with her.
Stanzione said her model strips away the veneer of present-day third-party pricing, an opaque process that results in rate distortions as brokers manipulate local and regional markets in their quest for the biggest markups. "Brokers misrepresent supply and demand," she said. Using her IT platform to present a clear picture of the supply-demand landscape will lead to improved service levels and asset utilization, she said. As of the end of January, Stanzione said BoxSmart was in pilots with two large unidentified customers and expects to expand the pilots during the next two months with three more customers. The company plans to be operational in April, she said.
SHARE THE ROAD AND RIDE
Three companies do not a cottage industry make. However, they provide a glimpse into how the so-called sharing model popularized by ride-sharing provider Uber Technologies and home-sharing company Airbnb Inc. could apply to freight transport. Another example surfaced on Jan. 27, when an Atlanta-based company named Roadie Inc., which matches available cargo with individual drivers and cars to move the loads, launched operations with backing from Google Inc. Chairman Eric Schmidt and from UPS Inc., among others. Two weeks before that, Lalamove, a Hong Kong-based "Uber-like" service that serves six Asian markets by hiring anyone with a car and valid driver's license to be a driver, raised $10 million in capital from various firms to further penetrate China (it now serves Guangzhou and Shenzhen) and expand into more Southeast Asian markets. On Jan. 29, Cargomatic announced it had raised an additional $8 million in venture capital, bringing its initial kitty to $10.6 million.
But referring to 10-4, Cargomatic, and BoxSmart simply as "Uber-brokers" looking to "app" traditional brokers out of existence by enabling shippers to find carriers on their own misses the nuance. None of the models seeks to totally circumvent brokers. BoxSmart comes the closest, but even Stanzione's model envisions a benefit for traditional brokers because brokers will migrate to the more transparent and efficient shorter-haul segment, thinning out the crowded longer-haul category, where many brokers make their money due to the lengths of haul. Cargomatic, the most broker-friendly of the trio, will help traditional folks find local capacity for their shipper clients and free them to focus more on the long-haul business. Rhyan of 10-4 called brokers "important assets." However, he acknowledged that many shippers view them as necessary evils. Rhyan said the legacy brokerage model is already being challenged as truck giants like J.B. Hunt Transport Services Inc., Werner Enterprises Inc., and Knight Transportation Inc. establish their own brokerage networks to get a piece of the action. Bringing new players like 10-4 into the game may only amplify the upheaval. "I imagine over the next three to four years, there will be some interesting discussions between brokers and 10-4," he said.
For their part, two of the more high-profile brokers aren't talking. C.H. Robinson Worldwide Inc., the nation's largest broker and a big third-party logistics service provider, and XPO Logistics Inc., whose acquisition-fueled strategy combined with organic expansion has put it at number two, declined requests for interviews. Evan Armstrong, president of Armstrong & Associates, a consultancy that specializes in the third-party logistics industry, said that while an Uber-type app for commercial transport might work for less-than-truckload (LTL) or small-package services that have well-defined operating networks, it "would be hard to have confidence in an application as limited as Uber" for truckload transportation. "You need somebody who can executionally work out exceptions such as truck breakdowns, and I don't see it being done in an Uber app without some additional functionality and human support," Armstrong said in an e-mail.
An executive of another national broker, who asked not to be identified, said the new players would find it tough to compete across a wide geography because they lack the traffic density of the big boys. However, the executive said, such a model is a great fit for local markets, "and those markets are huge."
The three new companies share other common ground. They will work almost exclusively with small truckers, which handle about 80 percent of local deliveries. And they will endeavor to pay drivers within a one- to three-day period of the invoice's being cut. However, Rhyan breaks from Parker and Stanzione by not entirely casting his lot with the short-haul market. He said a "sharing" model can succeed on a national scale, claiming it has relevance wherever there's a need to match capacity—especially on the backhaul—with available loads. Referring to a certain well-known national and regional LTL carrier, Rhyan said, "YRC has 4.4 million empty miles [over-the-road and intermodal trailers] in its network each month."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."