Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Has E. Hunter Harrison, arguably the finest rail operator in the world, fired the first shot in what could be the final round of consolidations in his industry?
Harrison is the CEO of Canadian Pacific Railway (CP), which has made a merger proposal to CSX Corp. that the U.S. East Coast railroad rebuffed, according to a report in The Wall Street Journal that appeared over the weekend. No details about the proposal, which was reportedly made in the past two weeks, were available, and neither company would comment.
Calgary, Alberta-based CP operates over a network stretching across Canada and extending into parts of the U.S. Northeast and Midwest. CSX's network covers virtually all of the Northeast and goes as far west as Illinois and Ohio. CP and CSX serve Chicago, as do all of the five other major "Class I" railroads, except for Kansas City Southern Railway. The CP and CSX networks overlap slightly in Ontario, Canada; New York state; and Pennsylvania.
A CP-CSX combination would be the first merger of Class I rails since Canadian National Inc. (CN) bought the Illinois Central Gulf (ICG) Railroad in 1998. Harrison, who was head of ICG at the time, would eventually become head of CN.* The next year, CN with Harrison at the helm, proposed a merger with BNSF Railway. That deal was scuttled following widespread protests by other railroads and shippers, and after the U.S. Surface Transportation Board, the successor agency to the Interstate Commerce Commission and the bureau responsible for what's left of rail economic regulation, declared a 15-month moratorium on consolidations while it drafted new merger guidelines.
A CP-CSX combination would have to be approved by U.S. and Canadian regulators, a tall order because, unlike previous eras when companies could argue a merger was necessary to rescue a failing railroad, all of the remaining carriers today are financially and operationally healthy, albeit to varying degrees. Regulators might also take a dim view of further consolidation in a marketplace with only seven large carriers (two of them being Canadian rails with U.S. operations).
Shippers, for their part, want nothing to do with a shipping world that could have as few as two transcontinental railroads. "We've had a long-held view that no further consolidation is appropriate or necessary in an already highly consolidated industry," said Bruce Carlton, president of the National Industrial Transportation League, a shipper group whose members are heavy rail users.
A CASE OF BAD TIMING?
The timing of a CP-CSX transaction would also prove a challenge as the industry has spent the past year fielding customer complaints over an increase in congestion and slow networks—problems created by terrible winter weather, a deluge of crude oil shipments that has led to equipment shortages for other commodities, and a surge in imports hitting U.S. shores earlier than normal as retailers concerned about possible port labor disruptions along the West Coast scrambled to get holiday shipments into U.S. commerce. More than 13,000 workers represented by the International Longshore and Warehouse Union (ILWU) have been working without a contract since the prior six-year pact expired July 1. They have remained on the job as ILWU continues talks over a new pact with the Pacific Maritime Association (PMA), which represents ship management.
John G. Larkin, lead transport analyst at investment firm Stifel, Nicolaus & Co., said in a note today that regulators may block any CP-CSX deal on grounds that a bogged-down network doesn't need the added stress associated with the "rapid-fire integration" model that is favored by Harrison.
Lawrence H. Kaufman, a veteran rail executive, consultant, and author, added that no railroad "wants to deal with the political fallout" of a merger attempt. He also questioned why CP would proceed with a multibillion dollar mega-merger to fix one or two operational problems, the most notable of which would be congestion in Chicago, a major point of North American rail interchange.
In 2008, the Harrison-led CN purchased the Elgin, Joliet and Eastern Railway Co. from U.S. Steel for $300 million to create a bypass around Chicago and alleviate the severe bottlenecks for traffic entering and exiting the city's freight yards. A merger with CSX may serve the same purposes, as CSX owns a small railroad, the Baltimore & Ohio Chicago Terminal Railroad, that could be used as a way for CP to bypass Chicago.
Anthony B. Hatch, a long-time rail analyst, said in an e-mail today that while rail mergers in the 1990s mostly involved parallel networks where the purchasing carrier could achieve economies of scale, a combination with little operational overlap, known in the trade as an "end-to-end" transaction, offers relatively little scale. Aside from improved IT capabilities, not much has changed in the competitive rail landscape since the turn of the century, Hatch said. The analyst opposes further consolidation, arguing that the economic, operational, and political risks far outweigh any potential benefits.
Harrison has said publicly that he supports continued consolidation as a means of reducing rail congestion. He may also see a deal with CSX as a mechanism to expand CP's crude-by-rail penetration. CP expects to haul 200,000 carloads of crude next year, up from 120,000 in 2014, according to estimates from Robert W. Baird & Co., an investment firm. Most of that crude comes from Alberta's oil sands and the Bakken Shale fields in Saskatchewan and North Dakota. CSX, in turn, serves refineries in the Northeast U.S. and mid-Atlantic markets.
Harrison's thoughts aside, the decision to further pursue CSX is likely to fall to William A. Ackman, whose hedge fund, Pershing Square Capital Management LP, is CP's largest shareholder. In May 2012, Pershing Square revamped CP's board and installed a new slate of directors. Ackman then brought in Harrison, who had been in retirement, to revive what many thought was an underperforming business.
Much has changed since then. For example, revenues in the second quarter rose 12 percent from year-earlier figures, while operating income jumped 40 percent year over year. Perhaps most significantly, operating ratio—the ratio of expenses to revenues—stood at 65.1 percent, a near 7-point drop from the year before. A lower operating ratio means greater profitability for the carrier as it takes less of every dollar to run the business.
To put CP's second-quarter operating ratio in perspective, its ratio through the first quarter of 2012 stood at 80.1 percent. The prior management team had hoped to reduce the ratio to between 68 and 70 by 2016.
*Editor's note: An earlier version of this article incorrectly said that Harrison was head of Canadian National (CN) at the time of its merger with Illinois Central Gulf Railroad.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."