Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Has E. Hunter Harrison, arguably the finest rail operator in the world, fired the first shot in what could be the final round of consolidations in his industry?
Harrison is the CEO of Canadian Pacific Railway (CP), which has made a merger proposal to CSX Corp. that the U.S. East Coast railroad rebuffed, according to a report in The Wall Street Journal that appeared over the weekend. No details about the proposal, which was reportedly made in the past two weeks, were available, and neither company would comment.
Calgary, Alberta-based CP operates over a network stretching across Canada and extending into parts of the U.S. Northeast and Midwest. CSX's network covers virtually all of the Northeast and goes as far west as Illinois and Ohio. CP and CSX serve Chicago, as do all of the five other major "Class I" railroads, except for Kansas City Southern Railway. The CP and CSX networks overlap slightly in Ontario, Canada; New York state; and Pennsylvania.
A CP-CSX combination would be the first merger of Class I rails since Canadian National Inc. (CN) bought the Illinois Central Gulf (ICG) Railroad in 1998. Harrison, who was head of ICG at the time, would eventually become head of CN.* The next year, CN with Harrison at the helm, proposed a merger with BNSF Railway. That deal was scuttled following widespread protests by other railroads and shippers, and after the U.S. Surface Transportation Board, the successor agency to the Interstate Commerce Commission and the bureau responsible for what's left of rail economic regulation, declared a 15-month moratorium on consolidations while it drafted new merger guidelines.
A CP-CSX combination would have to be approved by U.S. and Canadian regulators, a tall order because, unlike previous eras when companies could argue a merger was necessary to rescue a failing railroad, all of the remaining carriers today are financially and operationally healthy, albeit to varying degrees. Regulators might also take a dim view of further consolidation in a marketplace with only seven large carriers (two of them being Canadian rails with U.S. operations).
Shippers, for their part, want nothing to do with a shipping world that could have as few as two transcontinental railroads. "We've had a long-held view that no further consolidation is appropriate or necessary in an already highly consolidated industry," said Bruce Carlton, president of the National Industrial Transportation League, a shipper group whose members are heavy rail users.
A CASE OF BAD TIMING?
The timing of a CP-CSX transaction would also prove a challenge as the industry has spent the past year fielding customer complaints over an increase in congestion and slow networks—problems created by terrible winter weather, a deluge of crude oil shipments that has led to equipment shortages for other commodities, and a surge in imports hitting U.S. shores earlier than normal as retailers concerned about possible port labor disruptions along the West Coast scrambled to get holiday shipments into U.S. commerce. More than 13,000 workers represented by the International Longshore and Warehouse Union (ILWU) have been working without a contract since the prior six-year pact expired July 1. They have remained on the job as ILWU continues talks over a new pact with the Pacific Maritime Association (PMA), which represents ship management.
John G. Larkin, lead transport analyst at investment firm Stifel, Nicolaus & Co., said in a note today that regulators may block any CP-CSX deal on grounds that a bogged-down network doesn't need the added stress associated with the "rapid-fire integration" model that is favored by Harrison.
Lawrence H. Kaufman, a veteran rail executive, consultant, and author, added that no railroad "wants to deal with the political fallout" of a merger attempt. He also questioned why CP would proceed with a multibillion dollar mega-merger to fix one or two operational problems, the most notable of which would be congestion in Chicago, a major point of North American rail interchange.
In 2008, the Harrison-led CN purchased the Elgin, Joliet and Eastern Railway Co. from U.S. Steel for $300 million to create a bypass around Chicago and alleviate the severe bottlenecks for traffic entering and exiting the city's freight yards. A merger with CSX may serve the same purposes, as CSX owns a small railroad, the Baltimore & Ohio Chicago Terminal Railroad, that could be used as a way for CP to bypass Chicago.
Anthony B. Hatch, a long-time rail analyst, said in an e-mail today that while rail mergers in the 1990s mostly involved parallel networks where the purchasing carrier could achieve economies of scale, a combination with little operational overlap, known in the trade as an "end-to-end" transaction, offers relatively little scale. Aside from improved IT capabilities, not much has changed in the competitive rail landscape since the turn of the century, Hatch said. The analyst opposes further consolidation, arguing that the economic, operational, and political risks far outweigh any potential benefits.
Harrison has said publicly that he supports continued consolidation as a means of reducing rail congestion. He may also see a deal with CSX as a mechanism to expand CP's crude-by-rail penetration. CP expects to haul 200,000 carloads of crude next year, up from 120,000 in 2014, according to estimates from Robert W. Baird & Co., an investment firm. Most of that crude comes from Alberta's oil sands and the Bakken Shale fields in Saskatchewan and North Dakota. CSX, in turn, serves refineries in the Northeast U.S. and mid-Atlantic markets.
Harrison's thoughts aside, the decision to further pursue CSX is likely to fall to William A. Ackman, whose hedge fund, Pershing Square Capital Management LP, is CP's largest shareholder. In May 2012, Pershing Square revamped CP's board and installed a new slate of directors. Ackman then brought in Harrison, who had been in retirement, to revive what many thought was an underperforming business.
Much has changed since then. For example, revenues in the second quarter rose 12 percent from year-earlier figures, while operating income jumped 40 percent year over year. Perhaps most significantly, operating ratio—the ratio of expenses to revenues—stood at 65.1 percent, a near 7-point drop from the year before. A lower operating ratio means greater profitability for the carrier as it takes less of every dollar to run the business.
To put CP's second-quarter operating ratio in perspective, its ratio through the first quarter of 2012 stood at 80.1 percent. The prior management team had hoped to reduce the ratio to between 68 and 70 by 2016.
*Editor's note: An earlier version of this article incorrectly said that Harrison was head of Canadian National (CN) at the time of its merger with Illinois Central Gulf Railroad.
President-elect Donald Trump today picked Sean Duffy as his nomination to lead the U.S. Department of Transportation (DOT) for the next four years, choosing a former Republican U.S. Rep. for Wisconsin and current Fox News television host, according to published reports.
Duffy served in the U.S. House for nearly nine years after he found fame as a reality TV show cast member on a spinoff show from the MTV hit series “The Real World” and then as district attorney for a county in Wisconsin. As he named his choice for the potential cabinet slot, Trump noted that Duffy also met his wife on that television series, marrying a fellow actor who also went on to become a Fox News TV personality.
If Duffy earns confirmation by the U.S. Senate, he would become the second Fox News media employee after potential Secretary of Defense Pete Hegseth. Duffy would replace current DOT Secretary Pete Buttigieg, a Biden Administration pick who succeeded former Trump Administration choice Elaine Chao, who resigned in the wake of the deadly January 6 riots following Trump’s election loss in 2020.
Following news of the nomination, trucking industry group the Owner-Operator Independent Drivers Association (OOIDA) urged Duffy to concentrate on a handful of specific issues. “OOIDA and the 150,000 small business truckers we represent congratulate Representative Sean Duffy on his nomination as Secretary of Transportation,” OOIDA President Todd Spencer said in a statement. “We look forward to working with him in advancing the priorities of small business truckers across America, including expanding truck parking, fighting freight fraud, and rolling back unnecessary regulations. We encourage a swift confirmation in the Senate and look forward to working with the new administration.”
Likewise, the current Ranking Member of the House Committee on Transportation and Infrastructure, Rick Larsen (D-WA), said he hoped to work with Duffy to pass a bipartisan surface transportation bill in the next term.
“This Congress, the T&I Committee has advanced major bipartisan legislation to keep people and the economy moving, including the FAA Reauthorization Act, the Water Resources Development Act, and the Coast Guard Authorization Act,” Larsen said in an email. “Next Congress, I look forward to working with my T&I colleagues to build on this bipartisan work by passing a surface transportation bill—which Congress has consistently done for the past 25 years—that will create good-paying jobs and build a cleaner, greener, safer and more accessible transportation system across the country. Transportation policy has a long bipartisan history, and I look forward to continuing to maintain the tradition under Former Representative Sean Duffy’s leadership and working together to pass the next surface transportation authorization, creating more jobs, if he is confirmed as Secretary of the U.S. Department of Transportation.”
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.
That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.
Gartner’s Hype Cycle is a graphical depiction of a common pattern that arises with each new technology or innovation through five phases of maturity and adoption. Chief supply chain officers can use the research to find robotic solutions that meet their needs, according to Gartner.
Gartner, Inc.
The mobile robotic technologies set to mature over the next two to five years are: collaborative in-aisle picking robots, light-cargo delivery robots, autonomous mobile robots (AMRs) for transport, mobile robotic goods-to-person systems, and robotic cube storage systems.
“As organizations look to further improve logistic operations, support automation and augment humans in various jobs, supply chain leaders have turned to mobile robots to support their strategy,” Dwight Klappich, VP analyst and Gartner fellow with the Gartner Supply Chain practice, said in a statement announcing the findings. “Mobile robots are continuing to evolve, becoming more powerful and practical, thus paving the way for continued technology innovation.”
Technologies that are on the rise include autonomous data collection and inspection technologies, which are expected to deliver benefits over the next five to 10 years. These include solutions like indoor-flying drones, which utilize AI-enabled vision or RFID to help with time-consuming inventory management, inspection, and surveillance tasks. The technology can also alleviate safety concerns that arise in warehouses, such as workers counting inventory in hard-to-reach places.
“Automating labor-intensive tasks can provide notable benefits,” Klappich said. “With AI capabilities increasingly embedded in mobile robots and drones, the potential to function unaided and adapt to environments will make it possible to support a growing number of use cases.”
Humanoid robots—which resemble the human body in shape—are among the technologies in the breakthrough stage, meaning that they are expected to have a transformational effect on supply chains, but their mainstream adoption could take 10 years or more.
“For supply chains with high-volume and predictable processes, humanoid robots have the potential to enhance or supplement the supply chain workforce,” Klappich also said. “However, while the pace of innovation is encouraging, the industry is years away from general-purpose humanoid robots being used in more complex retail and industrial environments.”
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.