Problem: Turning a hot, dusty warehouse into a cool, clean work environment
At M. Block & Sons' warehouse, high temperatures and humidity were slowing down the Keurig K-Cup packaging process, which requires a temperature-controlled environment. An insulated modular wall system turned the sweltering space into a clean and cool environment.
The Problem: When M. Block & Sons Inc. began packaging products for its client Green Mountain Coffee Brewers Inc., it found that conditions in its Bedford Park, Ill., warehouse were less than ideal for the task. Among other services performed at the multiclient facility, M. Block packages Green Mountain's Keurig K-Cups for retail sale, a process that requires a sanitary, temperature-controlled environment. Problem was, Midwestern heat and humidity as well as dust were threatening the cleanliness and efficiency of the operation.
To understand the problem, it helps to know a little about the K-Cup packaging process. The individual-serving cups arrive at the warehouse from the roaster in bulk. The coffee cups go into a hopper device that arranges the K-Cup configurations for packaging. A packaging machine picks up the arranged K-Cups, constructs the appropriately sized retail box, and places the cups into the box. (M. Block & Sons has three of these machines: one manufactured by Schneider Packaging Co. and two by Schubert Packaging.) The packages are palletized and then sent to other distribution centers to be packaged with Keurig brewers before shipping to retailers.
The Players
Customer: M. Block & Sons Inc. Primary business: Providing third-party distribution and logistics solutions for customers from six warehouse locations. Services range from traditional warehousing, distribution, and logistics offerings to more advanced packages that include sales, customer service, and live inventory tracking. Headquarters: Bedford Park, Ill.
Supplier: Randall Manufacturing
Solution: InsulWall insulated curtain-wall system
M. Block's challenge involved improving the space utilized for this specific process. Corporate Facilities Manager Don Ward describes the 209,000-square-foot warehouse as a "very old environment. [It was] a typical Midwest warehouse: hot and dusty, and not lit well."
The combination of the relentlessly high humidity of Illinois summers and the heat emitted by the packaging equipment was problematic. For one thing, it made the temperature in that part of the warehouse uncomfortable for employees. For another, the heat sometimes disrupted the functioning of the computers that control the equipment.
M. Block's packaging process was also challenged by problems that are common in warehouse environments, like dust and other contaminants that threatened the cleanliness of the area. Cleanliness is crucial to the handling of food products and so needed to be maintained consistently.
Along with M. Block's need for a cleaner and better temperature-controlled environment, the company also needed to prepare for expected business expansion. There was a clear need for a remodel at the site. But, Ward explains, M. Block was hesitant about making permanent changes to this specific part of the warehouse that might make future alterations expensive and difficult.
The Solution: After evaluating possible remodeling options, such as hard wall, drywall, and lumber, M. Block decided that a modular wall system would be the most cost-effective and efficient. The solution was InsulWall from Randall Manufacturing.
InsulWall is an insulated curtain-wall system. It is installed in panels that are customized to fit the space. They are constructed with a vinyl exterior, which is easy to keep clean. The panels are connected with Velcro, sealing the space between them to create a tight, insulated barrier. They can be customized to fit around doors and cutouts as well as any other protrusion into the space.
According to Randall Manufacturing, the InsulWall system installed quickly. It was hung from the ceiling joists and worked around ventilation systems. The panels easily framed out a series of roll-up doors. Within two weeks, the renovated warehouse space was operational, with relatively little interruption to business.
Installing InsulWall in the Keurig part of the warehouse gave the space new utility. The new clean room occupies 20,000 of the total 209,000 square feet. The InsulWall system turned the dusty, hot, and humid space into a clean and cool environment.
The temperature of the space changed dramatically after the installation. According to Ward, "It can be a balmy 95 degrees outside and 80 degrees in the warehouse. With InsulWall and the new HVAC system, the clean room is kept at a constant 73 degrees." This improvement has resulted in a more comfortable working environment for employees, and there is less concern about the temperature of the machinery.
On top of that, the curtain-wall system has made cleaning a simple matter. According to Ward, cleaning the InsulWall itself is easy and takes very little time. "We [recently] went through a whole cleaning process; we just had to use a dust mop to wipe down the panels," he says.
Noise control was another employee-pleasing benefit of the new wall system. "We didn't realize it would actually absorb sound, [and] we now have a quieter environment," Ward reports.
The transformation of the Keurig packaging space was part of a $4 million remodel of the entire warehouse that will improve the current space and allow for expansion. A movable soft-wall solution "made perfect sense" in light of the company's plans to add more machines to the packaging area, Ward says. M. Block & Sons is so satisfied with the new setup that it plans to use more InsulWall to expand the clean room as its business grows.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."