Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Con-way Freight, the regional less-than-truckload (LTL) unit of trucking and logistics giant Con-way Inc.,
said today that it will raise wages of its approximately 14,500 drivers effective Jan. 4, becoming
the first big, mostly nonunion LTL trucker to raise driver pay.
In a statement issued earlier today, Con-way Freight declined to quantify the extent of the increases but
said they would be aligned with the pay rates deemed competitive in a driver's home region. Con-way Freight
will also establish a schedule under which all of its drivers will reach the top wage scale three years from
the date of hire. Before, the tenure required to achieve top pay varied.
Analysts said the wage and accompanying benefit increases will cost the parent company about $60 million,
expenses that would be booked in 2015. The amount is about double the increases taken in recent years, analysts said.
The changes should not affect the company's second-half operating results, according to analysts. Through the first
half of 2014, Con-way Freight accounted for about 60 percent of the parent's $2.86 billion revenue and for a much
higher proportion of its $135.7 million in operating income.
Traders and investors have been in selling mode all day, taking Con-way shares down more than 4.6 percent near
the close of trading on the New York Stock Exchange.
In the statement, Con-way Inc. President and CEO Douglas W. Stotlar said both Con-way Freight and the parent's
truckload unit, Con-way Truckload, are "facing the most pronounced driver shortage we've ever seen." This is one of
the first public acknowledgments from a top trucking executive that the dearth of qualified drivers, which had long
been thought of as confined to the truckload sector, has bled into the smaller LTL category, where wages generally
are higher and drivers are home more frequently due to their relatively shorter routes.
Con-way has already raised the pay of drivers working at its truckload unit. That package, which included a boost
in per-mile pay and layover pay as well as loyalty and productivity incentives, increased compensation for experienced
new hires from 37 cents to 42.5 cents per mile. The increase in mileage pay also applied to Con-way Truckload's independent
contractors. Con-way Truckload employs about 2,300 drivers. The adjustments took effect Sept. 7.
Today's announcement comes two weeks after a little more than 100 employees at Con-way Freight's service center in Laredo,
Texas, voted for union representation by the Teamsters, the first union shop in the company's 31-year history. In addition,
the Teamsters will hold representation elections on Oct. 23 at Con-way Freight terminals in Los Angeles, Santa Fe Springs,
and Pacoima, Calif., which comprise the unit's footprint in greater Los Angeles. The National Labor Relations Act (NLRA), the
federal law governing labor relations in the trucking industry, requires that organizing be done on a terminal-by-terminal basis.
Con-way Freight has 273 terminals across the United States.
It is illegal to offer wage increases as a way of influencing a union vote. However, with one terminal in the union fold
and three more, including stations in the country's second-largest population center, considering similar moves, it may not
be surprising that the company would take steps to keep its work force happy. "Laredo got their attention," said Benjamin J.
Hartford, analyst at the investment firm Robert W. Baird & Co.
Con-way makes no secret of its anti-union position. It expressed disappointment with the vote in Laredo, and today issued
a statement on the upcoming votes in California that said, "We continue to believe that our employees do not need union
representation and that we can best meet their needs and the needs of our customers through a direct working relationship
with our employees, without the interference of a union."
HIGHER RATES ON TAP FOR 2015
David G. Ross, analyst for Stifel, Nicolaus & Co., an investment firm, said he doesn't expect similar announcements from
other publicly traded LTL carriers. Unionized carriers YRC Worldwide Inc., ABF Freight System Inc., and UPS Freight, the LTL
unit of UPS Inc., are bound by contracts that will not change. Ross expects normal driver wage hikes from Old Dominion Freight
Line and Saia Inc., two of the better-managed LTL carriers, though he didn't specify what type of increases they would be.
The Con-way Freight increases come amid one of the best LTL operating environments in nearly a decade. A moderately rebounding
industrial economy along with improved pricing discipline that has been sustained for three or four years have helped companies
fatten their top and bottom lines. LTL carriers are also benefitting from ongoing service issues with rail intermodal service,
which is forcing traditional intermodal users to seek alternatives.
LTL rate increases are, for the most part, sticking. As perhaps a show of confidence in the sector's ability to push through
rate hikes, FedEx Freight, the LTL unit of FedEx Corp., said it would impose a 4.9 percent general rate increase on Jan. 5, about
three months earlier than normal.
Ross said that higher rates in 2015 should offset cost increases for all LTL carriers, as long as the industrial economy
remains strong and carriers stay disciplined in regard to capacity additions. Carriers should continue to benefit from improved
shipment density—a byproduct of relatively tight supply—and higher haulage rates, Ross said.
Charles W. Clowdis Jr., managing director, global trade and transportation for the consultancy IHS Economics, said carrier
wages will continue to rise as competition for drivers intensifies, particularly for local city drivers and dockworkers. A
dramatic improvement in the economy—which has yet to transpire—would make local drivers especially hot commodities, Clowdis
added.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.