Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Rail intermodal folk don't know if these are the best of times or the worst of times.
Judging by the numbers, the outlook appears bright. Total annual volumes—domestic and
international—are expected to grow somewhere between 3.6 and a little over 5 percent through 2017, according to
an analysis from FTR Associates, a consultancy. Domestic intermodal volumes rose 8 percent in May, 7 percent in June,
and 5 percent in July over the comparable periods in 2013, according to the Association of American Railroads.
Intermodal has much going for it compared to truck: superior economies of scale, better fuel economy, and a cleaner
environmental footprint. As a result, a good portion of intermodal's growth has come at the expense of over-the-road truckers
that confront a myriad of operational challenges that could render them uncompetitive on many lanes.
But as events of the past nine months have shown, what intermodal doesn't currently have are the consistent service levels
that shippers had come to expect from motor carriers, albeit at a higher price.
Perhaps that was never clearer than in August, when Cold Train—a double-stack service moving fresh and frozen produce
from Quincy, Wash. and Portland, Ore., to 20 U.S. markets and Toronto—suspended operations after a little more than four
years. Overland Park, Kan.-based Cold Train, which ran on BNSF Railway's northern corridor, said its customers couldn't tolerate
the poor reliability, slower-than-normal transit times, and chronic absence of BNSF locomotives. Miserable congestion on BNSF's
lines turned normal four-day transit times from the Pacific Northwest to Chicago into seven days, wreaking havoc on deliveries
of perishable cargo. On-time deliveries last November fell to 5 percent from 90 percent. BNSF, hammered by a terrible winter in
its northern geographies and inundated with record crude oil and grain volumes, couldn't free up enough equipment to give Cold
Train the service it needed. At this point, it is uncertain when, or if, the service will resume.
Ironically, the suspension came just five months after Cold Train's new owner, Michigan-based Federated Railways Inc., said
it planned to add at least 1,000 53-foot containers to the Cold Train fleet during the next five years, bringing its container
fleet to about 1,400. Despite the suspension, other temperature-controlled intermodal shippers continue to use rail. However,
they, too, are experiencing service issues, especially along the Pacific Northwest-Chicago corridor. As a result, some perishable
users who had converted to rail have migrated back to truck, though that evidence is anecdotal and not empirical.
SERVICE WOES
The Cold Train experience may have been the most visible setback for rail interests, but the service issues have been more
widespread than with just one user. Ever since last year's fourth quarter, service metrics have deteriorated. Train speeds have
slowed and terminal dwell times increased. Average dwell times for the seven U.S. class I rails (including the U.S. operations
of Canadian National Inc. and Canadian Pacific Railway) remain high at 24 hours as of mid-September, according to investment
firm Morgan Stanley & Co. Perhaps unsurprisingly, the overall numbers are skewed by BNSF's 30-hour dwell times, according to
the data. BNSF's train velocity, which slowed precipitously during the weather-addled first quarter, has not recovered to levels
of a year ago.
Nor, it seems, has the rest of the industry. Eastern railroad Norfolk Southern Corp. has told its shippers not to expect
tangible network improvements until late November. For some railroads, that timetable may be too optimistic. Thom Albrecht,
transport analyst at BB&T Capital Markets, said rail networks might not return to 2013 levels until the fall of 2015. That could
be pushed back into 2016 if another bad winter hits the nation early next year, Albrecht warned in a mid-September research note.
Larry Gross, an intermodal analyst for FTR, told attendees at the Intermodal Association of North America's (IANA) annual
Intermodal Expo yesterday in Long Beach, Calif., that train speeds, on average, have declined 8 to 9 percent year-over-year and
that there are "no real signs" of improvement. Service remains "stable at unsatisfactory levels," Gross said.
The challenges for intermodal service are well known. Bad winter weather paralyzed large portions of the rail network. A surge
in peak-holiday season volume that would normally have hit the U.S. in early fall came early this year; the reason being that
retailers wanted to speed deliveries of goods to avoid possible labor disruptions along the West Coast as the International
Longshore Warehouse Union (ILWU) and the Pacific Maritime Association (PMA) remain at loggerheads over a new contract to replace
the pact that expired Sept. 30. Through it all, demand for intermodal services has remained strong.
Railroads have allocated record amounts in capital investment to solve their operational problems and position themselves for
growth. BNSF is slated to spend more than $5 billion on capital improvements, a decent chunk of which is earmarked to widening
and modernizing capacity along its northern corridor. While the projects should yield significant long-term benefits, for now the
mess accompanying the construction is having the perverse effect of compounding the slowdown. "The infrastructure work is causing
its own congestion," said Jim Filter, senior vice president, intermodal commercial management for Schneider National Inc., the
truckload and logistics giant.
Top rail executives are confident that the problems are fixable. However, they are loath to commit to sending an all-clear
signal. "We are making modest, incremental improvement every week," Lance M. Fritz, president and chief operating officer of
Union Pacific Railroad Co. (UP), the main unit of Union Pacific Corp., told the IANA gathering. Yet Fritz refused to be pinned
down to a specific time frame as to when service would be restored to normal levels.
UP has allocated $4.1 billion in capital investment during 2014, $2 billion of which Fritz described as "replacement capital."
Fritz said UP has been adding crews, a shortage of which contributed to its service issues. UP, the nation's largest railroad, has
adequate resources to overcome the problems, Fritz said, adding that he doesn't see any obstacles standing in its way.
At the same time that railroads are coping with service problems, intermodal rates continue to climb. Intermodal rates in July
rose 3.4 percent from year-earlier levels, according to a monthly index published by investment firm Avondale Partners LLC and
Cass Information Systems, a freight-auditing firm. Avondale said it expects intermodal rates in 2014 to rise at a low single-digit
pace as tighter truckload capacity creates cover for intermodal price hikes. The recent significant decline in diesel fuel prices
might help moderate future intermodal rate increases because the index takes diesel prices into account when calculating "all-in"
intermodal prices.
The concern, according to one long-time intermodal executive who asked not to be identified, is that railroads will be
perceived as acting with impunity by raising rates while their service remains sub-par. The rails' image will not be helped if
shippers think they are capitalizing on challenges facing the trucking industry to gouge intermodal users.
"Intermodal rates are going up everywhere, and the service continues to be terrible," the executive said. "I don't know what
the rail mindset is right now."
For some with long memories, the 2014 service issues harken back to an era when intermodal reliability was the exception and
not the norm. That era lasted for many years, and it won't take much to wipe out many of the industry's hard-won gains. The last
time rail service took such a hard hit was in 2004, when an avalanche of Asian imports entering the West Coast overwhelmed their
networks. Before that, one would have to go back to 1996 to find a period when service was this poor for this long, according to
the executive.
The predicament may have been summed up best in a comment made by an executive of a privately held intermodal marketing
company (IMC), which sells intermodal service on behalf of the rails, to Albrecht, the BB&T analyst: "Except for a shortage of
locomotives, railcars, crews, and track, the railroads are doing fine."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.