Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Rail intermodal folk don't know if these are the best of times or the worst of times.
Judging by the numbers, the outlook appears bright. Total annual volumes—domestic and
international—are expected to grow somewhere between 3.6 and a little over 5 percent through 2017, according to
an analysis from FTR Associates, a consultancy. Domestic intermodal volumes rose 8 percent in May, 7 percent in June,
and 5 percent in July over the comparable periods in 2013, according to the Association of American Railroads.
Intermodal has much going for it compared to truck: superior economies of scale, better fuel economy, and a cleaner
environmental footprint. As a result, a good portion of intermodal's growth has come at the expense of over-the-road truckers
that confront a myriad of operational challenges that could render them uncompetitive on many lanes.
But as events of the past nine months have shown, what intermodal doesn't currently have are the consistent service levels
that shippers had come to expect from motor carriers, albeit at a higher price.
Perhaps that was never clearer than in August, when Cold Train—a double-stack service moving fresh and frozen produce
from Quincy, Wash. and Portland, Ore., to 20 U.S. markets and Toronto—suspended operations after a little more than four
years. Overland Park, Kan.-based Cold Train, which ran on BNSF Railway's northern corridor, said its customers couldn't tolerate
the poor reliability, slower-than-normal transit times, and chronic absence of BNSF locomotives. Miserable congestion on BNSF's
lines turned normal four-day transit times from the Pacific Northwest to Chicago into seven days, wreaking havoc on deliveries
of perishable cargo. On-time deliveries last November fell to 5 percent from 90 percent. BNSF, hammered by a terrible winter in
its northern geographies and inundated with record crude oil and grain volumes, couldn't free up enough equipment to give Cold
Train the service it needed. At this point, it is uncertain when, or if, the service will resume.
Ironically, the suspension came just five months after Cold Train's new owner, Michigan-based Federated Railways Inc., said
it planned to add at least 1,000 53-foot containers to the Cold Train fleet during the next five years, bringing its container
fleet to about 1,400. Despite the suspension, other temperature-controlled intermodal shippers continue to use rail. However,
they, too, are experiencing service issues, especially along the Pacific Northwest-Chicago corridor. As a result, some perishable
users who had converted to rail have migrated back to truck, though that evidence is anecdotal and not empirical.
SERVICE WOES
The Cold Train experience may have been the most visible setback for rail interests, but the service issues have been more
widespread than with just one user. Ever since last year's fourth quarter, service metrics have deteriorated. Train speeds have
slowed and terminal dwell times increased. Average dwell times for the seven U.S. class I rails (including the U.S. operations
of Canadian National Inc. and Canadian Pacific Railway) remain high at 24 hours as of mid-September, according to investment
firm Morgan Stanley & Co. Perhaps unsurprisingly, the overall numbers are skewed by BNSF's 30-hour dwell times, according to
the data. BNSF's train velocity, which slowed precipitously during the weather-addled first quarter, has not recovered to levels
of a year ago.
Nor, it seems, has the rest of the industry. Eastern railroad Norfolk Southern Corp. has told its shippers not to expect
tangible network improvements until late November. For some railroads, that timetable may be too optimistic. Thom Albrecht,
transport analyst at BB&T Capital Markets, said rail networks might not return to 2013 levels until the fall of 2015. That could
be pushed back into 2016 if another bad winter hits the nation early next year, Albrecht warned in a mid-September research note.
Larry Gross, an intermodal analyst for FTR, told attendees at the Intermodal Association of North America's (IANA) annual
Intermodal Expo yesterday in Long Beach, Calif., that train speeds, on average, have declined 8 to 9 percent year-over-year and
that there are "no real signs" of improvement. Service remains "stable at unsatisfactory levels," Gross said.
The challenges for intermodal service are well known. Bad winter weather paralyzed large portions of the rail network. A surge
in peak-holiday season volume that would normally have hit the U.S. in early fall came early this year; the reason being that
retailers wanted to speed deliveries of goods to avoid possible labor disruptions along the West Coast as the International
Longshore Warehouse Union (ILWU) and the Pacific Maritime Association (PMA) remain at loggerheads over a new contract to replace
the pact that expired Sept. 30. Through it all, demand for intermodal services has remained strong.
Railroads have allocated record amounts in capital investment to solve their operational problems and position themselves for
growth. BNSF is slated to spend more than $5 billion on capital improvements, a decent chunk of which is earmarked to widening
and modernizing capacity along its northern corridor. While the projects should yield significant long-term benefits, for now the
mess accompanying the construction is having the perverse effect of compounding the slowdown. "The infrastructure work is causing
its own congestion," said Jim Filter, senior vice president, intermodal commercial management for Schneider National Inc., the
truckload and logistics giant.
Top rail executives are confident that the problems are fixable. However, they are loath to commit to sending an all-clear
signal. "We are making modest, incremental improvement every week," Lance M. Fritz, president and chief operating officer of
Union Pacific Railroad Co. (UP), the main unit of Union Pacific Corp., told the IANA gathering. Yet Fritz refused to be pinned
down to a specific time frame as to when service would be restored to normal levels.
UP has allocated $4.1 billion in capital investment during 2014, $2 billion of which Fritz described as "replacement capital."
Fritz said UP has been adding crews, a shortage of which contributed to its service issues. UP, the nation's largest railroad, has
adequate resources to overcome the problems, Fritz said, adding that he doesn't see any obstacles standing in its way.
At the same time that railroads are coping with service problems, intermodal rates continue to climb. Intermodal rates in July
rose 3.4 percent from year-earlier levels, according to a monthly index published by investment firm Avondale Partners LLC and
Cass Information Systems, a freight-auditing firm. Avondale said it expects intermodal rates in 2014 to rise at a low single-digit
pace as tighter truckload capacity creates cover for intermodal price hikes. The recent significant decline in diesel fuel prices
might help moderate future intermodal rate increases because the index takes diesel prices into account when calculating "all-in"
intermodal prices.
The concern, according to one long-time intermodal executive who asked not to be identified, is that railroads will be
perceived as acting with impunity by raising rates while their service remains sub-par. The rails' image will not be helped if
shippers think they are capitalizing on challenges facing the trucking industry to gouge intermodal users.
"Intermodal rates are going up everywhere, and the service continues to be terrible," the executive said. "I don't know what
the rail mindset is right now."
For some with long memories, the 2014 service issues harken back to an era when intermodal reliability was the exception and
not the norm. That era lasted for many years, and it won't take much to wipe out many of the industry's hard-won gains. The last
time rail service took such a hard hit was in 2004, when an avalanche of Asian imports entering the West Coast overwhelmed their
networks. Before that, one would have to go back to 1996 to find a period when service was this poor for this long, according to
the executive.
The predicament may have been summed up best in a comment made by an executive of a privately held intermodal marketing
company (IMC), which sells intermodal service on behalf of the rails, to Albrecht, the BB&T analyst: "Except for a shortage of
locomotives, railcars, crews, and track, the railroads are doing fine."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."