Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Hub Group Inc., one of the nation's largest intermodal marketing companies, said late yesterday that it will change its
California drayage operation to one based on an employee-driven model instead of one dependent on independent contractors.
The company also said that it has offered employee status to all contractors that perform drayage for Hub in the state.
The company made the disclosure in a filing with the Securities & Exchange Commission (SEC) after the equity markets closed on
Tuesday. The filing comes less than two weeks after a federal appeals court panel in California ruled that drivers who operated as
contractors in California and Oregon for FedEx Ground from 2000 to 2007 should be classified instead as FedEx employees.
In its SEC filing, Oak Brook, Ill.-based Hub said it made the move to avoid further litigation costs associated with two cases
involving the classification of draymen in California. In one complaint, filed last year in federal district court in Sacramento,
Calif., a group of current and former drivers are seeking class-action status on grounds that since January 2009, Hub's drayage
unit has been misclassifying them as contractors. The drayage unit used to be known as Comtrak Logistics Inc. and has since been
renamed Hub Group Trucking Inc.
A second complaint, filed July 24 in state superior court in San Bernardino, Calif., essentially contains the same allegations,
according to Hub. As of yesterday, Hub had not received a copy of the complaint, so it didn't provide any details in its
regulatory filing.
Hub said that a "substantial number" of drivers have accepted its offer of employee status. There are an estimated 350 drivers
who perform drayage services for Hub in California, which is considered a critical market for dray operations because of the Ports
of Los Angeles and Long Beach, the country's busiest port complex. Hub said it would make its offer to remaining drivers without
admitting any legal liability, maintaining in the filing that its drivers were "properly classified as independent contractors at
all times."
Hub estimated that it will cost $9.5 million to settle the dispute if all of the drivers accept its offer. The conversion of
the operating model to employee drivers from contractors will result in a charge of 2 to 4 cents a share because of higher initial
costs in the Los Angeles and Stockton, Calif., markets, according to Hub; the company has 37.4 million shares outstanding. In
addition, Hub will book about $1 million in charges during the second half of 2014 for legal, travel, and communication costs
related to the settlements and the changes to its California drayage model.
Although Hub made no mention of the FedEx case in its SEC filing, Kevin W. Sterling, an analyst for BB&T Capital Markets, an
investment firm, said Hub executives were influenced by the appeals court panel's Aug. 27 ruling that the class of drivers working
for the ground parcel unit of the Memphis-based giant were company employees. Faced with making its case in courts in a pro-labor
state, as well as the prospect of mounting legal bills, Hub decided in the wake of the FedEx Ground decision to cut its losses,
Sterling said in a phone interview. "After the FedEx ruling, Hub realized they were fighting a losing battle," he said.
Hub executives didn't respond to a request for comment.
RAIL SERVICE PROBLEMS
If nothing else, the settlement frees up Hub management to focus on what is a more pressing dilemma: The continuing service
problems of the nation's railroads that it dearly depends on. In the SEC filing, Hub said that "worse than anticipated" rail
service levels slowed its equipment fleet utilization by 1.7 days in July and August compared with the same period a year ago.
Slower and unreliable rail service has prevented Hub from using more of its own containers, which it earns a higher margin on
than equipment supplied by the railroads. It has also incurred higher operating costs to add assets to service intermodal users.
Rail service problems have also nicked Hub's intermodal activity. Its intermodal volumes fell 3 percent in July and August, a
marked contrast from the company's initial forecasts of growth in the segment in July; Hub now projects that intermodal volume
will be flat or down slightly for the rest of the year. Unless rail service and utilization quickly improve, Hub's per-share
earnings will be clipped by 4 to 6 cents as it incurs higher operating costs to service intermodal users, it said.
The nation's rail network, especially in the Midwest and Pacific Northwest, has been hampered throughout 2014 by the legacy of
crippling winter weather in the first quarter, a continued increase in crude-by-rail traffic that has made rail capacity scarcer
for other commodity movements, and retailers ordering and moving holiday goods into the U.S. earlier than normal due to concern
about possible labor strife at West Coast ports. The International Longshore and Warehouse Union (ILWU), which represents about
13,000 workers at 29 West Coast ports, has been negotiating a new contract with the Pacific Maritime Association, representing
ship management, to replace the old compact that expired July 1.
Meanwhile, containerized ocean freight imports in August are expected to set all-time records when the numbers for the month
are tabulated later this week or early next. That means more intermodal traffic for an already overburdened system. In August,
average overall train speeds declined 11 percent from 2013 levels, while the number of cars online increased by 14 percent over
the same period, according to data from Robert W. Baird, an investment firm.
Restoring the rail network to 2013 performance levels is unlikely to happen by year's end. Union Pacific Corp.'s (UP) average
rail speed is down 10 percent year-over-year, while UP's dwell times—the length of time a train sits in a terminal—is up by 16
percent, according to a BB&T research note. UP is Hub's western rail partner. BNSF Railway, which has borne a large share of the
blame for the industry's subpar performance, has said its "northern corridor" running from the Pacific Northwest across the
Northern Plains, won't be at full strength until early to mid-2015. That part of the BNSF system was whacked hard by bad winter
weather. It also handles a large share of the nation's crude-by-rail business, leading to complaints from shippers in other
industries that the crude oil market has diverted BNSF's attention, and its network, to their detriment.
Ted Prince, a long-time rail intermodal consultant and executive, said Hub's decision to take its California drayage operations
in-house is an effort to "get ahead of the curve" in the face of ongoing rail service issues in the state. An owner-operator
drayage model is problematic when slow and unpredictable service can force draymen to idle for hours waiting for a box, Prince
said. Contractors weary of wasting productive hours under the new driver Hours-of-Service rules will go elsewhere for
opportunities, leaving Hub and intermodal users in the lurch, he added.
By contrast, an in-house drayage model gives Hub more control, predictability, and a window for more effective planning,
especially in what has become a high-anxiety climate for the rail intermodal supply chain. "If you have your own drayage, you
can make up for a lot of bad rail performance," Prince said.
On Wall Street, traders and investors reacted negatively to all of the Hub news. Near the close of trading on the NASDAQ, Hub
stock was off $3.01 a share to $40.30 a share, a decline of nearly 7 percent.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."