Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Hub Group Inc., one of the nation's largest intermodal marketing companies, said late yesterday that it will change its
California drayage operation to one based on an employee-driven model instead of one dependent on independent contractors.
The company also said that it has offered employee status to all contractors that perform drayage for Hub in the state.
The company made the disclosure in a filing with the Securities & Exchange Commission (SEC) after the equity markets closed on
Tuesday. The filing comes less than two weeks after a federal appeals court panel in California ruled that drivers who operated as
contractors in California and Oregon for FedEx Ground from 2000 to 2007 should be classified instead as FedEx employees.
In its SEC filing, Oak Brook, Ill.-based Hub said it made the move to avoid further litigation costs associated with two cases
involving the classification of draymen in California. In one complaint, filed last year in federal district court in Sacramento,
Calif., a group of current and former drivers are seeking class-action status on grounds that since January 2009, Hub's drayage
unit has been misclassifying them as contractors. The drayage unit used to be known as Comtrak Logistics Inc. and has since been
renamed Hub Group Trucking Inc.
A second complaint, filed July 24 in state superior court in San Bernardino, Calif., essentially contains the same allegations,
according to Hub. As of yesterday, Hub had not received a copy of the complaint, so it didn't provide any details in its
regulatory filing.
Hub said that a "substantial number" of drivers have accepted its offer of employee status. There are an estimated 350 drivers
who perform drayage services for Hub in California, which is considered a critical market for dray operations because of the Ports
of Los Angeles and Long Beach, the country's busiest port complex. Hub said it would make its offer to remaining drivers without
admitting any legal liability, maintaining in the filing that its drivers were "properly classified as independent contractors at
all times."
Hub estimated that it will cost $9.5 million to settle the dispute if all of the drivers accept its offer. The conversion of
the operating model to employee drivers from contractors will result in a charge of 2 to 4 cents a share because of higher initial
costs in the Los Angeles and Stockton, Calif., markets, according to Hub; the company has 37.4 million shares outstanding. In
addition, Hub will book about $1 million in charges during the second half of 2014 for legal, travel, and communication costs
related to the settlements and the changes to its California drayage model.
Although Hub made no mention of the FedEx case in its SEC filing, Kevin W. Sterling, an analyst for BB&T Capital Markets, an
investment firm, said Hub executives were influenced by the appeals court panel's Aug. 27 ruling that the class of drivers working
for the ground parcel unit of the Memphis-based giant were company employees. Faced with making its case in courts in a pro-labor
state, as well as the prospect of mounting legal bills, Hub decided in the wake of the FedEx Ground decision to cut its losses,
Sterling said in a phone interview. "After the FedEx ruling, Hub realized they were fighting a losing battle," he said.
Hub executives didn't respond to a request for comment.
RAIL SERVICE PROBLEMS
If nothing else, the settlement frees up Hub management to focus on what is a more pressing dilemma: The continuing service
problems of the nation's railroads that it dearly depends on. In the SEC filing, Hub said that "worse than anticipated" rail
service levels slowed its equipment fleet utilization by 1.7 days in July and August compared with the same period a year ago.
Slower and unreliable rail service has prevented Hub from using more of its own containers, which it earns a higher margin on
than equipment supplied by the railroads. It has also incurred higher operating costs to add assets to service intermodal users.
Rail service problems have also nicked Hub's intermodal activity. Its intermodal volumes fell 3 percent in July and August, a
marked contrast from the company's initial forecasts of growth in the segment in July; Hub now projects that intermodal volume
will be flat or down slightly for the rest of the year. Unless rail service and utilization quickly improve, Hub's per-share
earnings will be clipped by 4 to 6 cents as it incurs higher operating costs to service intermodal users, it said.
The nation's rail network, especially in the Midwest and Pacific Northwest, has been hampered throughout 2014 by the legacy of
crippling winter weather in the first quarter, a continued increase in crude-by-rail traffic that has made rail capacity scarcer
for other commodity movements, and retailers ordering and moving holiday goods into the U.S. earlier than normal due to concern
about possible labor strife at West Coast ports. The International Longshore and Warehouse Union (ILWU), which represents about
13,000 workers at 29 West Coast ports, has been negotiating a new contract with the Pacific Maritime Association, representing
ship management, to replace the old compact that expired July 1.
Meanwhile, containerized ocean freight imports in August are expected to set all-time records when the numbers for the month
are tabulated later this week or early next. That means more intermodal traffic for an already overburdened system. In August,
average overall train speeds declined 11 percent from 2013 levels, while the number of cars online increased by 14 percent over
the same period, according to data from Robert W. Baird, an investment firm.
Restoring the rail network to 2013 performance levels is unlikely to happen by year's end. Union Pacific Corp.'s (UP) average
rail speed is down 10 percent year-over-year, while UP's dwell times—the length of time a train sits in a terminal—is up by 16
percent, according to a BB&T research note. UP is Hub's western rail partner. BNSF Railway, which has borne a large share of the
blame for the industry's subpar performance, has said its "northern corridor" running from the Pacific Northwest across the
Northern Plains, won't be at full strength until early to mid-2015. That part of the BNSF system was whacked hard by bad winter
weather. It also handles a large share of the nation's crude-by-rail business, leading to complaints from shippers in other
industries that the crude oil market has diverted BNSF's attention, and its network, to their detriment.
Ted Prince, a long-time rail intermodal consultant and executive, said Hub's decision to take its California drayage operations
in-house is an effort to "get ahead of the curve" in the face of ongoing rail service issues in the state. An owner-operator
drayage model is problematic when slow and unpredictable service can force draymen to idle for hours waiting for a box, Prince
said. Contractors weary of wasting productive hours under the new driver Hours-of-Service rules will go elsewhere for
opportunities, leaving Hub and intermodal users in the lurch, he added.
By contrast, an in-house drayage model gives Hub more control, predictability, and a window for more effective planning,
especially in what has become a high-anxiety climate for the rail intermodal supply chain. "If you have your own drayage, you
can make up for a lot of bad rail performance," Prince said.
On Wall Street, traders and investors reacted negatively to all of the Hub news. Near the close of trading on the NASDAQ, Hub
stock was off $3.01 a share to $40.30 a share, a decline of nearly 7 percent.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.