Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The use of independent contractors (ICs) is nearly as much of a trucking industry tradition as strong coffee, avoiding weigh stations, and lengthy waits at shipping docks. For decades, it has been commonplace for an owner-operator to work under
contract to a large trucking company to augment its in-house fleet.
However, the IC model is under closer legal scrutiny than ever before. Drivers and their advocates contend that many
so-called independent operators effectively function as company employees. Yet because they are classified as contractors,
they are denied the rights, privileges, and benefits that come with being an employee.
Last Wednesday, a three-judge panel of the Ninth U.S. Circuit Court of Appeals struck perhaps the most decisive blow to date
against the contractor model. The panel ruled that a class of 2,300 drivers in California who from 2000 to 2007 were classified as contractors
for FedEx Ground, FedEx Corp.'s ground parcel delivery unit, were actually employees under California law. The panel reversed a
December 2010 lower court ruling that the workers were contractors and remanded the case to a federal district court in California
with directives to enter an order changing their classification. The panel also ruled in favor of the plaintiffs in two cases in
Oregon.
The panel ruled that FedEx Ground exercised total control over its contractors, making those workers eligible under
California's "right to control" test to be considered employees. It dismissed the company's claim that its control of drivers was
limited only to pursuing the results it sought, not the manner in which the drivers achieved them. In the lead opinion, Judge
William A. Fletcher wrote that company actions that ranged from limiting a driver to operating over specific territories or
schedules to dictating their grooming habits and the appearance of their uniforms are not part of a "control of results" strategy
as prescribed under California law.
In its defense, FedEx relied on a 2009 decision by a federal appeals court in Washington, D.C., that workers at the company's
"FedEx Home Delivery" unit were contractors because the company offered "entrepreneurial opportunities" to them. However, Judge
Fletcher said that ruling has no legal standing in California. "There is no indication that California has replaced its
longstanding right-to-control test with the new "entrepreneurial-opportunities" test developed by the D.C. Circuit," he wrote.
"Instead, California cases indicate that entrepreneurial opportunities do not undermine a finding of employee status."
Much could change if the ruling is upheld because there are more than 20 cases around the country involving FedEx Ground that
turn on the worker-classification issue. FedEx could retroactively owe its driver workforce hundreds of millions of dollars in
expenses ranging from employee benefits to equipment obligations that had been borne by the workers. It could alter FedEx Ground's
operating cost advantage over unionized rival UPS, which has played a pivotal role in the unit's resounding success over the past
decade or more. Organized labor could be emboldened to restart its efforts to organize FedEx Ground years after Founder, Chairman,
and CEO, Frederick W. Smith, long known for his anti-union animus, beat them back. It could pique the interest of the Internal
Revenue Service (IRS) as well as state tax agencies looking for more payroll tax income. The IRS is active in employee
reclassification efforts, knowing that it means more income in its coffers; as employees, workers would be unable to employ the
same sort of tax avoidance tactics that are abundantly available to them as contractors.
The panel's ruling threatens to upend a highly successful ground parcel operating model FedEx inherited in 1998 when it
acquired Caliber System Inc., the parent of Roadway Package System Inc. (RPS). RPS had been using contractors since its founding
in 1985, and its low operating costs made it an increasingly viable alternative to UPS, which until the late 1980s held a
90-percent-plus share of the U.S. ground parcel business. Supported by FedEx's vast resources, the rebranded FedEx Ground
unit turned the model into a powerful force. It is by far the fastest-growing unit within the FedEx portfolio.
Whether the FedEx legal battle spills into the broader trucking business is anyone's guess. At least 30 percent of all truckload
drivers are involved in long-term, exclusive agreements with motor carriers, according to estimates from IHS Economics and Country Risk (formerly IHS Global Insight), a consultancy. Charles W. Clowdis Jr., who runs the firm's global trade and transportation practice, said the relationships are so
intimate that many outside drivers function in the same delivery dispatch cycles as company drivers, However, it is unlikely that
many driver-carrier relationships in the truckload industry involve the deep level of control that FedEx Ground purportedly
exercises over its drivers, according to several observers.
FEDEX APPEAL
FedEx said in a statement that it would appeal the ruling and may seek what's known as an en banc rehearing before the full
circuit. Petitions for a full rehearing are usually granted if a panel's decision conflicts with an earlier appellate court
order or an opinion issued by the U.S. Supreme Court, or if the issue is deemed to be of exceptional importance. The Ninth Circuit
receives about 1,200 petitions for rehearing a year and hears about two dozen cases at any given time, according to Eric Su, a New
York-based attorney for FordHarrison LLP, a firm that represents employers in labor-management issues.
FedEx said in the statement that the panel rendered a decision on a model that is no longer in use. Since 2011, FedEx Ground has
only contracted with incorporated businesses that treat their drivers as their employees, the company said. FedEx said that over
the years it has "significantly strengthened" the operating agreement that served as the basis for the adverse ruling.
The company said in the statement that it would shift to new independent service-provider (ISP) agreements in California,
Oregon, Washington, and Nevada, four of the states where the Ninth Circuit holds jurisdiction. Such agreements typically involve
larger geographic service areas from which contractors can operate, according to Patrick Fitzgerald, a FedEx spokesman. FedEx
Ground operates through an ISP in 17 states; the company plans to provide details on the extended agreement in October, Fitzgerald
said.
ARE THE TIMES A-CHANGING?
The panel's decision is the latest gust of wind that seems to be blowing in labor's direction. Courts, regulators, and lawmakers
are moving, albeit slowly, toward taking a tougher stand against an employer's classification of workers. A law in New York State
that took effect in April required companies to pass one of two tests in their entirety before drivers working trucks over 10,000
pounds of gross vehicle weight (tractor, trailer, and cargo combined) could be classified as independent contractors. The
legislature in neighboring New Jersey had passed a similar bill affecting parcel and drayage drivers. However, Gov. Chris Christie
vetoed it last year.
Courts in the Northeast and in California, regions with strong organized labor influence and which generally favor positions
supporting workers' rights, appear to be leaning in the workers' direction on the issue, attorneys say. Public policy from the
White House seems to favor classification of workers as employees instead of as contractors, according to Su.
But if there is one company with deep experience in the employee-classification issue, it's FedEx. It spent years battling the
IRS over alleged tax liabilities stemming from the classification of its ground workers. The fight culminated in the IRS
withdrawing claims that could have cost the company about $1 billion in back taxes plus interest. The company has also fought in
multiple states over the issue. The appellate court ruling had stemmed from a class action lawsuit that had been consolidated.
FedEx has taken its hits. In mid-March, for example, it reached a $5.8 million settlement with attorneys representing 141 Maine
drivers who alleged their employment status was misclassified. The presiding judge noted that if the drivers' case was tried,
damages could have topped $10 million, with the potential for double damages under state and federal wage laws, according to a
note from the law firm Pepper Hamilton LLP.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.