Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
French third-party logistics (3PL) firm Norbert Dentressangle, making its first major push into the U.S. 3PL
market, said today it will acquire Jacobson Co., a contract logistics, transportation management, and packaging
provider from its majority owner, private equity firm Oak Hill Partners, for $750 million in cash and debt.
The transaction, set for completion around mid-September, marks the second big transaction this week in the fast-growing
contract logistics segment, where providers offer warehousing and distribution services to companies on a contractual basis
and deliver transportation management solutions under that umbrella. On Tuesday, XPO Logistics Inc. said it would buy New Breed
Logistics for $615 million in debt, a move that continues to broaden XPO's operations beyond its core freight brokerage business.
XPO also bought Atlantic Central Logistics—which provides "last mile" services delivering heavier weighted goods like
appliances and desks from distribution centers and stores to residences, businesses, and job sites—for $37 million in cash.
The Dentressangle-Jacobson deal also represents one of the largest acquisitions in years of a U.S. 3PL by a European
counterpart. The last deal of similar significance occurred in the fall of 2005 when German logistics giant DHL Deutsche
Post bought Exel, which at the time was a contract logistics firm based in Westerville, Ohio; following the acquisition,
the Exel brand was retained for North America. Perhaps ironically given the Dentressangle-Jacobson deal's focus on so-called
strategic 3PL relationships, Exel and its sister company DHL Supply Chain said on Monday they have launched a freight brokerage
operation, which is almost exclusively a transactional business, serving the U.S., Canada, and Mexico.
Dentressangle said the Jacobson acquisition should boost annual revenue approximately 15 percent to about US$6.8 billion.
Jacobson, based in Des Moines, Iowa, generates about 70 percent of its $850 million in annual revenue from contract logistics,
according to estimates from Armstrong & Associates, a U.S. consultancy. The food and beverage vertical is Jacobson's largest,
generating about 41 percent of revenue, Armstrong said. The two companies are strong in such verticals as food and grocery,
consumer packages goods, and retail, said Evan Armstrong, president of the consultancy.
About 84 percent of Jacobson's U.S. warehouse network is dedicated to a specific customer, with the remaining warehouses
shared by multiple users, according to estimates from Transport Intelligence, a U.K. consultancy. About half of Jacobson's
business is in the Midwest, with a quarter of its revenue generated by transportation management services usually linked to
dedicated warehousing contracts, the consultancy added.
Thomas Cullen, an analyst for Transport Intelligence, said he was somewhat surprised by the announcement because Dentressangle
had previously indicated it was looking to buy freight forwarding companies. Dentressangle has 57 forwarding offices in 14
countries, according to Armstrong data.
In a phone interview, Montjotin said the U.S. market is growing faster than Europe's, and there is more logistics outsourcing
activity in the United States than in Europe. He added that about half its customer base is either headquartered in the U.S. or
trades with the U.S. market.
Dentressangle's acquisition spree began in earnest in late 2007, when it acquired Christian Salvesen, a European transport
and logistics firm with Norwegian roots dating back centuries. From 2010 to 2013, it acquired various firms that expanded its
reach within Britain, France, Russia, and China.
Dentressangle has no near-term plans to expand in the United States beyond the Jacobson deal, according to Montjotin. "We
need to understand the U.S. market and learn from the U.S. market," he said.
Montjotin added that it would be "somewhat arrogant" for Dentressangle to declare that it was in acquisition mode in the
United States so soon after buying Jacobson and working to build relationships with its customers. Top Jacobson executives
are expected to remain with the company after the transaction closes, he said.
Also today, Dentressangle posted first half 2014 results which showed a 19-percent increase in logistics revenue compared
to the same period in 2013. The company reported a 13.4-percent year-over-year revenue gain across all its businesses. The gains
were attributed to a pickup in the European economy and increasing demand for Dentressangle's services, the company said.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."