Problem: Making the best use of space in a consolidated facility
Consolidating two operations under one roof threatened to cause space woes for the University of Wisconsin-Madison's surplus property disposal program. Industrial steel mezzanines eased the crunch.
The Problem: For the University of Wisconsin's State Surplus SWAP Shop, used materials are big business. The SWAP Shop is part of the University of Wisconsin-Madison's SWAP (Surplus With A Purpose) program, a multifaceted property disposal operation that collects and processes over 20 tons of surplus material from university and state agencies each week. What it doesn't reuse or recycle is offered for sale to other agencies, nonprofit groups, and the public, either at the shop itself or on its online auction site. The shop's weekly sales draw bargain hunters hungry for deals on everything from computers and office furniture to books and athletic apparel.
As part of a master plan to consolidate resources and streamline operations, the state in 2007 decided to close two smaller SWAP Shop sites and build a new 101,000-square-foot facility in the Madison suburb of Verona to house both the program's warehouse and the store. The question then became how to make the best possible use of the available space.
The Players
Customer: University of Wisconsin's SWAP (Surplus With A Purpose) Shop Primary Business: Collecting, processing, and redistributing surplus property generated by all University of Wisconsin-Madison departments, UW state schools, municipalities, and state agencies Headquarters: Madison, Wis.
Suppliers: Wildeck Inc. and Storage and Handling Systems
Solution: Repurposing an existing work platform and adding a second platform
The Solution: In this case, the answer turned out to be mezzanine work platform systems, which would take advantage of unused overhead space while maintaining open productive space below.
In keeping with its mission of redistributing surplus property, the SWAP Shop elected to reuse some of its own equipment, relocating a Wildeck industrial steel work platform from one of the closed facilities into the new building. The platform, which was installed in the late 1980s, had performed well and still had several serviceable years left, says Robin Nicholson, SWAP Shop warehouse supervisor.
"The work platform, albeit more than 20 years old, works great for our needs, and we had no reason to replace it," Nicholson says. "Relocating the structure was easy and cost effective."
In addition to the repurposed unit, the SWAP Shop decided to invest in a second mezzanine platform for the new facility. Choosing a vendor proved to be easy, according to Nicholson. "We've had great success with Wildeck's work platforms, so we purchased another one for the new facility," he says.
For help with the platform's design and layout, Nicholson contacted Madison-based equipment supplier Storage and Handling Systems, which came in to evaluate the application and offer recommendations. The arrangement they settled on called for the top level to be used for general storage, with a portion of space being rented out to other state agencies to accommodate their storage needs. The lower level would serve as a library that would include a workstation for processing incoming book orders and transfers.
"This was a pretty straightforward design, but it met all of the client's needs in terms of functionality, safety, and appearance," says Bill Berg, president of Storage and Handling Systems. He notes that the work platform not only fills the client's immediate needs for storage space and the library, but can also be expanded in the future to adapt to new applications or provide additional capacity.
The new work platform, which has a sprinkler system on the lower level to conform to state fire codes, was installed in November 2012. The older Wildeck work platform is now being used for storage by the university's School of Music. The lower level is secured with fencing and used to store computers and other electronic equipment. Both platforms are freestanding modular structures that can be disassembled and relocated to accommodate changing needs.
As for how it's all working out, Nicholson says the work platforms are exceeding expectations, and he's very happy with their performance.
"I would certainly buy Wildeck products again," he says. "For what we need our work platforms to do, they do the job extremely well."
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There are many companies that design, manufacture, sell, and distribute mezzanines (or what some in the industry prefer to call equipment, work, or storage platforms) as well as related products, like flooring and safety guards. Here are just some that we've run across:
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”