If the results of our annual salary survey are any indication, the economy is indeed bouncing back—and bringing logistics professionals' compensation along with it.
We may be in a "jobless recovery" and the 2013 holiday shopping season may have been a disappointing one for many retailers, but with the housing market gaining traction, industrial production on the upswing, and the U.S. economy improving in many other respects, it's not surprising that U.S. consumer confidence is up—way up. In fact, the monthly average for the Reuters/University of Michigan Consumer Sentiment Index for 2013 was the highest since 2007.
Readers of DC Velocity have their own reason to feel upbeat about their economic circumstances: In 2013, the average compensation for respondents to our annual salary survey was $119,538—up 10 percent over last year's average. The median, or the midpoint of all salaries reported, was $102,000, up from $90,000 the previous year. While the mix of respondents who participate in the survey in any particular year will have a big impact on the average numbers, there's no question that the majority of survey takers are better off than they were a year ago. Well over two-thirds (69 percent) of the 443 qualified respondents said their annual compensation increased last year. In terms of size, those raises remained flat, though—a little above 6 percent on average, slightly higher than the previous year. Meanwhile, about one-fourth (26 percent) said their salaries had stayed the same. And just 5 percent said they were making less money in 2013 than they did the year before, the smallest percentage since before the Great Recession.
All of those numbers are an improvement over the previous survey's responses. Last year, 62 percent of respondents said they had received raises in 2012, 31 percent said their salaries had stayed the same, and 7 percent took pay cuts. That continues a pattern we've seen since 2010: more respondents reporting raises, and fewer and fewer reporting stagnant or declining salaries. The steady drop in respondents who suffered pay cuts suggests that fewer readers are out of work or are being forced to take lower-paying jobs these days.
PUTTING IN THE TIME
Their compensation may be on the way up, but readers certainly are not sitting back and enjoying their raises. In fact, they seem to be working harder than ever. Only 20 percent of those who took part in the survey said they worked 45 hours or less during the average week. Another 70 percent said they typically worked 46 to 60 hours a week (including time spent working outside the office). A no-doubt-exhausted 10 percent said they're devoting more than 60 hours a week to their jobs. And it doesn't seem to matter much what your title, industry, or location may be—with 92 percent of respondents reporting that their work hours had increased or stayed the same over the previous three years, it's clear that almost everyone is putting in their time, and then some.
One possible reason for the long hours is that most of the respondents have more responsibilities than they did in the past. Sixty-four percent of the survey participants reported that the number of functions they manage has increased over the past three years. Another 32 percent said their responsibilities had stayed the same, and just 4 percent reported a decrease. It's rare, moreover, for a reader to be responsible for a single function. Fewer than two-dozen of the survey takers said they have one functional responsibility, and more than half said they are responsible for three or more of the six functions mentioned in the survey. The greater the number of functions you oversee, of course, the more people to manage. No surprise, then, that nearly two-thirds (64 percent) of the survey respondents said they had five or more direct reports.
Another reason why DCV readers work so hard is that on average, 18 percent of their compensation is based on their performance. Vice presidents, directors, and managers in the third-party logistics, wholesale, and transportation businesses are most likely to have 50 percent or more of their pay based on performance.
With respondents reporting a wide range of titles and responsibilities, it's inevitable that our survey would show a significant range in salaries. Which titles pay the most on average? Corporate officers were at the top of the salary ladder. The average salary for C-level respondents was $250,364—considerably higher than the average salary of vice presidents, who at $181,077 were better paid than presidents and directors. They reported average salaries of $146,892 and $124,630, respectively.
From there, it's a big drop down to the lower levels. Managers made over $37,000 less than directors, and supervisors earned approximately $23,000 less than managers. Exhibit 1 shows the average salary for each title.
EXPERIENCE, EDUCATION COUNT
Job title may carry the most weight, but many other factors influence how much an individual logistics or supply chain professional makes. The region where you work, which industry you work in, your level of education, and how long you've been in the business will typically play a big role in determining your salary.
Let's start with education. Did your parents advise you to go to college so you'd make more money? They knew what they were talking about. Exhibit 2 illustrates the strong correlation between earnings and education. The average salary for respondents with only a high school diploma was $97,450. It was a big step up from there to a bachelor's degree—the highest level of education for nearly half of the survey respondents; those respondents took home an average salary of $121,113. A master's degree (either in the field or in business) was worth an additional $24,000.
Experience in the field also influences earnings (see Exhibit 3). The average salary of newcomers to the profession (those with five or fewer years of experience in logistics) was $85,620, while the median for that group was a respectable $77,000. Once you get up in the range of 16 years or more of logistics experience, both the average and the median salaries climb to well above $100,000. With an average salary of $148,675 and a median of $120,000, those who have been in the business longest (respondents with more than 25 years' experience) command a hefty premium for their expertise.
As Exhibit 4 shows, which industry you work in can have an enormous impact on your salary. Since nearly half of respondents are at the director level or above, it's not surprising that most of the industry averages exceed $100,000. The highest-paying industries include such high-growth sectors as third-party logistics ($160,357), pharmaceutical and health care ($136,526), and apparel and footwear ($136,569). On the opposite end of the scale are the perennially lower-paying industries like furniture and fixtures, at $87,222, and government and military, at $69,605.
There have always been significant differences in pay scales among the various geographic regions, and that continues to be true, as Exhibit 5 makes clear. The highest average pay, $141,981, was in the Southeast, home to some of the fastest-growing manufacturing and distribution areas in the country. The Midwest—still America's industrial heartland, with 38 percent of survey respondents—was next, at $123,846. New England reported the lowest average salary, the only region that came in at less than $100,000.
AGE HAS ITS REWARDS
A potpourri of other factors can have an influence on salaries. Our survey found that a respondent's age and gender, and the size of the company he or she works for can also make a difference.
Take age, for example. It's logical that salaries should increase with age, and that's exactly what the survey results showed. Younger folks—those in the 26-35 age range—averaged a respectable $88,730. Middle age has its rewards, though. Respondents aged 36 to 45 reported average salaries of $103,022, and the next bracket (46-55) made about $16,000 more. Those who stick with this profession for the long haul will be rewarded: Elder statesmen (and women) age 56 and older, the majority of whom have higher-level positions, earned average salaries of $133,650.
For as long as logistics industry salary surveys have been around, women have lagged behind men in terms of their compensation, and this year was no different. Female respondents earned an average of $84,601, while male respondents reported an average salary of $123,489—a difference of nearly $40,000, or 32 percent. That difference can be attributed in large part to less education, lower positions, and fewer years of experience than their male counterparts. One-third of female respondents had a high school education only, and just five of the women survey takers held vice president titles. Sixty-one percent of the women who responded to this year's survey had 15 years' experience or less, compared with 28 percent of the men.
The size of the company you work for makes a difference in your salary. As you might expect, small businesses—those with fewer than 100 employees—pay the least, an average salary of $92,277. Working for a larger company will get you a larger salary—at least $20,000 more for this year's respondents. Working for the largest corporations (those with more than 5,000 employees) does not guarantee the highest salaries, though. Respondents who worked for companies with between 500 and 1,000 employees did best, with an average salary of $157,350.
UPWARD BOUND?
As anyone who's ever undergone a salary review well knows, there are countless variables that might influence a person's compensation—not just the many factors mentioned above, but also such considerations as job performance, departmental budget, internal politics, and perks and benefits, to name a few.
But it's also clear that salaries reflect overall economic conditions. As orders and shipping volumes continue to climb, e-commerce expands, and more manufacturing returns to North America, demand for capable, knowledgeable logistics and supply chain talent will also continue to grow. And that means the size of their paychecks is likely to stay on an upward trajectory for some time to come.
What makes you happy ... or not?
As part of this year's annual salary survey, we asked respondents how they feel about their profession: Are they satisfied with their choice? Would they recommend it to others? What do they like most about their jobs? What do they like least? Here's a quick look at what they had to say.
The vast majority of respondents—88 percent—are satisfied with their career in logistics. Just 12 percent regret their choice. The same percentages said they would recommend the profession to a young person (or not).
Respondents like the logistics profession's fast pace; the variety of responsibilities, projects, and challenges; and its dynamic and flexible nature. "There's always a new challenge, and what worked yesterday may not work tomorrow," said one survey taker. Another likes "the ability to effect change, set strategy, and impact decision making."
There were plenty of complaints, too. Compliance with constantly changing regulations, being stretched too thin with inadequate resources, bureaucracy and politics, corporate roadblocks to efficiency and productivity, and the failure to understand logistics' contributions were among the things respondents like least about their jobs.
What would make survey takers happier in their work (besides a raise)? Some responses were specific to the individual, such as more vacation time, less travel, and more reasonable work hours. "Either give me additional headcount or put me and my team on fewer projects," said one respondent. But many focused on broader concerns, such as having clear and achievable key performance indicators (KPIs); having access to more training—not just on functional responsibilities but also to enable upward mobility; improving internal teamwork and collaboration; and having upper management understand and value logistics and its contributions. One respondent would like to see his employer "focus more on long-term improvements and less on hitting quarterly numbers," while another wants "transparency as to strategy, vision, and communications."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."