The ports of Seattle and Tacoma want to pool information to address "unprecedented" pressures. Will they be just the first ports to go this route, or the only ones?
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
At a congressional hearing in June 2008, Jean Godwin, executive vice president and general counsel of the American Association of Port Authorities (AAPA), laid out the core difference between her members and their customers. "Unlike carriers and shippers, ports cannot move their assets, which are the product of the investment of billions of dollars of public funds," Godwin testified. This inflexibility means that ports "can be whipsawed by the other players" in the industry, she said.
Godwin's remarks were prophetic. In the years to come, shipping lines would endure a financial meltdown, a severe global recession, and billions of dollars in losses from uneven demand, overcapacity, and rate wars stemming from both conditions. Since 2011, two major liner alliances, the G6 and the P3, have sprung up to rationalize sailing capacity—and possibly dictate freight rates—on the world's major sea lanes. Meanwhile, a megacontainership capable of carrying up to 18,500 twenty-foot equivalent units (TEUs) has hit the water, promising enormous economies of scale as well as fewer ship calls at ports. An estimated 42 percent of current ship orders are for vessels exceeding 12,000 TEUs, according to Drewry Maritime Consultants, a U.K.-consultancy.
On the port front, British Columbia's Port of Prince Rupert, a relatively minor player in 2008, has grown to challenge U.S. West Coast ports in the trans-Pacific intermodal trade. Mexico's Lázaro Cárdenas has made inroads of its own south of the border. The Panama Canal expansion project, a glimmer in the eye in 2008, is two-thirds of its way to completion.
Liners, shippers, and beneficial cargo owners have adjusted their business models to cope with all these changes. U.S. ports, static creatures that they are, don't have that luxury. So it was viewed with more than passing interest in mid-January when the rival ports of Seattle and Tacoma asked the Federal Maritime Commission (FMC) for authority to gather and share information about each other's operations, facilities, and rates, subject to appropriate legal oversight. A merger or any other "change in governance" would not be part of any talks, the ports said.
The ports told the agency that the discussions would be designed to "identify potential options for responding to unprecedented industry pressures." The ports' joint strengths—namely a deep harbor and channel that requires no dredging, strong rail and road connections, and the West Coast's second-largest cluster of warehouses and distribution centers—must be leveraged "in the face of continued soft demand and increased competition," they said. The ultimate goal is to increase volumes through the jointly shared Puget Sound, the nation's third-largest container gateway, according to the ports.
In a February report, Drewry called the Seattle-Tacoma request a "ground-breaking move which could be copied by other ports" hoping to counter the threats from bigger ships and liner alliances. As alliances expand their reach, they will force ports and terminal operators to handle more single-customer volumes, Drewry said. This could give those alliances significant pricing power, the firm reckons. However, ports capable of accommodating megaships may hold a bargaining chip because there will be a limited number of locations where such a vessel can call, Drewry says. How the tug-o-war plays out may determine who gets the upper hand, the firm says.
WAVE OF THE FUTURE
Ship alliances, born from the financial and operating mess of the past few years, could be the industry's story of the future. The P3 alliance, composed of Denmark's Maersk Line, France's CMA CGM, and the Swiss line Mediterranean Shipping Co., the world's three largest liner companies, wants authority from U.S., European Union, and Chinese regulators to share vessel capacity on major routes. Based on current operating structures, the alliance would control 41 percent of trans-Atlantic capacity and 24 percent of trans-Pacific.
On Feb. 20, the G6 alliance, formed in 2011 and composed of APL, Hapag-Lloyd, Hyundai Merchant Marine, Mitsui O.S.K. Lines, Nippon Yusen Kaisha (NYK), and Orient Overseas Container Line, said it would expand its joint services to the trans-Pacific and trans-Atlantic trade lanes during the second quarter.
The key question facing ports is how vessel rotations will be influenced by the combination of alliances and larger ships, according to Curtis Spencer, president and CEO of IMS Worldwide Inc., a Texas-based consultancy. That uncertainty is "the much bigger story for 2014 and 2015" than the hoopla surrounding the Panama Canal expansion and its potential impact on trade patterns, Spencer said.
The ports that succeed in this new environment will have strong supporting infrastructure for road and rail access, Spencer said. The supposed holy grail of channel and harbor depth will be a secondary consideration in port selection, he said.
In Seattle and Tacoma, the first big order of business is likely to be streamlining the abundance of terminals at both sites. There are nine combined terminals, more than enough to handle the combined 4 million TEUs of annual throughput, Drewry said. The current structure dates back to the days when each carrier operated its own terminal through affiliate relationships. While this made sense when carriers were smaller and operated more independently, it has become a liability when addressing the outsized needs of large alliances with their cargo on massive vessels, the firm said.
The process of consolidating terminal capacity would require approval by the FMC. Or the winnowing could be accomplished through mergers. Either way, it would take time. A more immediate step would be for the ports to coordinate ship berthing windows or integrate rail intermodal services, Drewry said. However, both steps would require prior consent of the terminal operators and the railroads, the firm noted.
IS IT REALLY NECESSARY?
Aaron Ellis, an AAPA spokesman, said the group has no formal position on the Seattle-Tacoma request. However, Ellis said AAPA encourages information-sharing among ports that compete with each other but also have common interests.
It is possible the trend toward deeper collaboration will be limited to ports like Seattle and Tacoma. The facilities are only 30 miles apart, making it an easy logistical task to coordinate efforts. Unlike other U.S. ports, Seattle and Tacoma face a unique geographic challenge from Prince Rupert, which is the closest North American West Coast port to Asia, and touts the shortest land-sea route to the Midwest through connections with Canadian National Railway. Prince Rupert has been pursuing the U.S. and Canadian intermodal traffic that represents about 70 percent of Seattle and Tacoma's combined volumes. If Drewry's numbers are accurate, it's succeeding; since 2004, Prince Rupert's TEU annual compound growth rate has stood at 6 percent. During that time, Seattle and Tacoma's annual growth rate has been flat to slightly down. The ports' proposal is as much a response to the competition from Prince Rupert as the challenges posed by bigger ships and liner alliances, Drewry says.
Some ports may not see the need for deeper cooperation than what is currently allowed under the industry's limited antitrust immunity. The adjacent ports of Los Angeles and Long Beach, the nation's two busiest, compete against each other for business while already cooperating on infrastructure, environmental, security, and regional planning issues, according to Art Wong, a spokesman for the Port of Long Beach. For example, the ports are collaborating on a project that would create a freight-only lane for trucks on an 18-mile portion of the I-710 freeway between the two facilities.
Wong said leaders of both cities have weighed a merger's pros and cons almost as long as the ports have been around. However, they could never decide which entity would control a majority of seats on a governing board, he said. In 1925, Los Angeles voted for a plan to consolidate the ports, only to have Long Beach veto the plan. "The idea of merging the ports ... isn't gaining much traction," Wong said. "[It] never has."
James I. Newsome III, president and CEO of the South Carolina State Ports Authority, said regionally co-located ports "need to seriously evaluate the impact of the mega-alliances and whether it makes sense to forge closer commercial cooperation as a response." Newsome said that U.S. ports must generate adequate returns on their investments to prepare for the megacontainerships. Ship alliances, by contrast, are designed to reduce costs across the supply chain, putting their mandate at odds with that of the ports, Newsome said.
Newsome has forecast greater cooperation in future years between the Port of Charleston and the Port of Savannah, 107 miles to the south in neighboring Georgia. Curtis J. Foltz, executive director of the Georgia Ports Authority, has said publicly he sees no need to work with South Carolina beyond developing their joint interest in a planned container terminal eight miles from the entrance to the Savannah River in Jasper County, S.C. The project would effectively create a third regional port and allow dredging to a 50-foot depth, deeper than either Charleston, at 45 feet, or Savannah, at 42 feet. The deeper water would accommodate the large vessels expected to dominate global sea trade.
Oh, you work in logistics, too? Then you’ve probably met my friends Truedi, Lumi, and Roger.
No, you haven’t swapped business cards with those guys or eaten appetizers together at a trade-show social hour. But the chances are good that you’ve had conversations with them. That’s because they’re the online chatbots “employed” by three companies operating in the supply chain arena—TrueCommerce,Blue Yonder, and Truckstop. And there’s more where they came from. A number of other logistics-focused companies—like ChargePoint,Packsize,FedEx, and Inspectorio—have also jumped in the game.
While chatbots are actually highly technical applications, most of us know them as the small text boxes that pop up whenever you visit a company’s home page, eagerly asking questions like:
“I’m Truedi, the virtual assistant for TrueCommerce. Can I help you find what you need?”
“Hey! Want to connect with a rep from our team now?”
“Hi there. Can I ask you a quick question?”
Chatbots have proved particularly popular among retailers—an October survey by artificial intelligence (AI) specialist NLX found that a full 92% of U.S. merchants planned to have generative AI (GenAI) chatbots in place for the holiday shopping season. The companies said they planned to use those bots for both consumer-facing applications—like conversation-based product recommendations and customer service automation—and for employee-facing applications like automating business processes in buying and merchandising.
But how smart are these chatbots really? It varies. At the high end of the scale, there’s “Rufus,” Amazon’s GenAI-powered shopping assistant. Amazon says millions of consumers have used Rufus over the past year, asking it questions either by typing or speaking. The tool then searches Amazon’s product listings, customer reviews, and community Q&A forums to come up with answers. The bot can also compare different products, make product recommendations based on the weather where a consumer lives, and provide info on the latest fashion trends, according to the retailer.
Another top-shelf chatbot is “Manhattan Active Maven,” a GenAI-powered tool from supply chain software developer Manhattan Associates that was recently adopted by the Army and Air Force Exchange Service. The Exchange Service, which is the 54th-largest retailer in the U.S., is using Maven to answer inquiries from customers—largely U.S. soldiers, airmen, and their families—including requests for information related to order status, order changes, shipping, and returns.
However, not all chatbots are that sophisticated, and not all are equipped with AI, according to IBM. The earliest generation—known as “FAQ chatbots”—are only clever enough to recognize certain keywords in a list of known questions and then respond with preprogrammed answers. In contrast, modern chatbots increasingly use conversational AI techniques such as natural language processing to “understand” users’ questions, IBM said. It added that the next generation of chatbots with GenAI capabilities will be able to grasp and respond to increasingly complex queries and even adapt to a user’s style of conversation.
Given their wide range of capabilities, it’s not always easy to know just how “smart” the chatbot you’re talking to is. But come to think of it, maybe that’s also true of the live workers we come in contact with each day. Depending on who picks up the phone, you might find yourself speaking with an intern who’s still learning the ropes or a seasoned professional who can handle most any challenge. Either way, the best way to interact with our new chatbot colleagues is probably to take the same approach you would with their human counterparts: Start out simple, and be respectful; you never know what you’ll learn.
With the hourglass dwindling before steep tariffs threatened by the new Trump Administration will impose new taxes on U.S. companies importing goods from abroad, organizations need to deploy strategies to handle those spiraling costs.
American companies with far-flung supply chains have been hanging for weeks in a “wait-and-see” situation to learn if they will have to pay increased fees to U.S. Customs and Border Enforcement agents for every container they import from certain nations. After paying those levies, companies face the stark choice of either cutting their own profit margins or passing the increased cost on to U.S. consumers in the form of higher prices.
The impact could be particularly harsh for American manufacturers, according to Kerrie Jordan, Group Vice President, Product Management at supply chain software vendor Epicor. “If higher tariffs go into effect, imported goods will cost more,” Jordan said in a statement. “Companies must assess the impact of higher prices and create resilient strategies to absorb, offset, or reduce the impact of higher costs. For companies that import foreign goods, they will have to find alternatives or pay the tariffs and somehow offset the cost to the business. This can take the form of building up inventory before tariffs go into effect or finding an equivalent domestic alternative if they don’t want to pay the tariff.”
Tariffs could be particularly painful for U.S. manufacturers that import raw materials—such as steel, aluminum, or rare earth minerals—since the impact would have a domino effect throughout their operations, according to a statement from Matt Lekstutis, Director at consulting firm Efficio. “Based on the industry, there could be a large detrimental impact on a company's operations. If there is an increase in raw materials or a delay in those shipments, as being the first step in materials / supply chain process, there is the possibility of a ripple down effect into the rest of the supply chain operations,” Lekstutis said.
New tariffs could also hurt consumer packaged goods (CPG) retailers, which are already being hit by the mere threat of tariffs in the form of inventory fluctuations seen as companies have rushed many imports into the country before the new administration began, according to a report from Iowa-based third party logistics provider (3PL) JT Logistics. That jump in imported goods has quickly led to escalating demands for expanded warehousing, since CPG companies need a place to store all that material, Jamie Cord, president and CEO of JT Logistics, said in a release
Immediate strategies to cope with that disruption include adopting strategies that prioritize agility, including capacity planning and risk diversification by leveraging multiple fulfillment partners, and strategic inventory positioning across regional warehouses to bypass bottlenecks caused by trade restrictions, JT Logistics said. And long-term resilience recommendations include scenario-based planning, expanded supplier networks, inventory buffering, multimodal transportation solutions, and investment in automation and AI for insights and smarter operations, the firm said.
“Navigating the complexities of tariff-driven disruptions requires forward-thinking strategies,” Cord said. “By leveraging predictive modeling, diversifying warehouse networks, and strategically positioning inventory, JT Logistics is empowering CPG brands to remain adaptive, minimize risks, and remain competitive in the current dynamic market."
With so many variables at play, no company can predict the final impact of the potential Trump tariffs, so American companies should start planning for all potential outcomes at once, according to a statement from Nari Viswanathan, senior director of supply chain strategy at Coupa Software. Faced with layers of disruption—with the possible tariffs coming on top of pre-existing geopolitical conflicts and security risks—logistics hubs and businesses must prepare for any what-if scenario. In fact, the strongest companies will have scenarios planned as far out as the next three to five years, Viswanathan said.
Grocery shoppers at select IGA, Price Less, and Food Giant stores will soon be able to use an upgraded in-store digital commerce experience, since store chain operator Houchens Food Group said it would deploy technology from eGrowcery, provider of a retail food industry white-label digital commerce platform.
Kentucky-based Houchens Food Group, which owns and operates more than 400 grocery, convenience, hardware/DIY, and foodservice locations in 15 states, said the move would empower retailers to rethink how and when to engage their shoppers best.
“At HFG we are focused on technology vendors that allow for highly targeted and personalized customer experiences, data-driven decision making, and e-commerce capabilities that do not interrupt day to day customer service at store level. We are thrilled to partner with eGrowcery to assist us in targeting the right audience with the right message at the right time,” Craig Knies, Chief Marketing Officer of Houchens Food Group, said in a release.
Michigan-based eGrowcery, which operates both in the United States and abroad, says it gives retail groups like Houchens Food Group the ability to provide a white-label e-commerce platform to the retailers it supplies, and integrate the program into the company’s overall technology offering. “Houchens Food Group is a great example of an organization that is working hard to simultaneously enhance its technology offering, engage shoppers through more channels and alleviate some of the administrative burden for its staff,” Patrick Hughes, CEO of eGrowcery, said.
The 40-acre solar facility in Gentry, Arkansas, includes nearly 18,000 solar panels and 10,000-plus bi-facial solar modules to capture sunlight, which is then converted to electricity and transmitted to a nearby electric grid for Carroll County Electric. The facility will produce approximately 9.3M kWh annually and utilize net metering, which helps transfer surplus power onto the power grid.
Construction of the facility began in 2024. The project was managed by NextEra Energy and completed by Verogy. Both Trio (formerly Edison Energy) and Carroll Electric Cooperative Corporation provided ongoing consultation throughout planning and development.
“By commissioning this solar facility, J.B. Hunt is demonstrating our commitment to enhancing the communities we serve and to investing in economically viable practices aimed at creating a more sustainable supply chain,” Greer Woodruff, executive vice president of safety, sustainability and maintenance at J.B. Hunt, said in a release. “The annual amount of clean energy generated by the J.B. Hunt Solar Facility will be equivalent to that used by nearly 1,200 homes. And, by drawing power from the sun and not a carbon-based source, the carbon dioxide kept from entering the atmosphere will be equivalent to eliminating 1,400 passenger vehicles from the road each year.”
As a contract provider of warehousing, logistics, and supply chain solutions, Geodis often has to provide customized services for clients.
That was the case recently when one of its customers asked Geodis to up its inventory monitoring game—specifically, to begin conducting quarterly cycle counts of the goods it stored at a Geodis site. Trouble was, performing more frequent counts would be something of a burden for the facility, which still conducted inventory counts manually—a process that was tedious and, depending on what else the team needed to accomplish, sometimes required overtime.
So Levallois, France-based Geodis launched a search for a technology solution that would both meet the customer’s demand and make its inventory monitoring more efficient overall, hoping to save time, labor, and money in the process.
SCAN AND DELIVER
Geodis found a solution with Gather AI, a Pittsburgh-based firm that automates inventory monitoring by deploying small drones to fly through a warehouse autonomously scanning pallets and cases. The system’s machine learning (ML) algorithm analyzes the resulting inventory pictures to identify barcodes, lot codes, text, and expiration dates; count boxes; and estimate occupancy, gathering information that warehouse operators need and comparing it with what’s in the warehouse management system (WMS).
Among other benefits, this means employees no longer have to spend long hours doing manual inventory counts with order-picker forklifts. On top of that, the warehouse manager is able to view inventory data in real time from a web dashboard and identify and address inventory exceptions.
But perhaps the biggest benefit of all is the speed at which it all happens. Gather AI’s drones perform those scans up to 15 times faster than traditional methods, the company says. To that point, it notes that before the drones were deployed at the Geodis site, four manual counters could complete approximately 800 counts in a day. By contrast, the drones are able to scan 1,200 locations per day.
FLEXIBLE FLYERS
Although Geodis had a number of options when it came to tech vendors, there were a couple of factors that tipped the odds in Gather AI’s favor, the partners said. One was its close cultural fit with Geodis. “Probably most important during that vetting process was understanding the cultural fit between Geodis and that vendor. We truly wanted to form a relationship with the company we selected,” Geodis Senior Director of Innovation Andy Johnston said in a release.
Speaking to this cultural fit, Johnston added, “Gather AI understood our business, our challenges, and the course of business throughout our day. They trained our personnel to get them comfortable with the technology and provided them with a tool that would truly make their job easier. This is pretty advanced technology, but the Gather AI user interface allowed our staff to see inventory variances intuitively, and they picked it up quickly. This shows me that Gather AI understood what we needed.”
Another factor in Gather AI’s favor was the prospect of a quick and easy deployment: Because the drones can conduct their missions without GPS or Wi-Fi, the supplier would be able to get its solution up and running quickly. In the words of Geodis Industrial Engineer Trent McDermott, “The Gather AI implementation process was efficient. There were no IT infrastructure or layout changes needed, and Gather AI was flexible with the installation to not disrupt peak hours for the operations team.”
QUICK RESULTS
Once the drones were in the air, Geodis saw immediate improvements in cycle counting speed, according to Gather AI. But that wasn’t the only benefit: Geodis was also able to more easily find misplaced pallets.
“Previously, we would research the inventory’s systemic license plate number (LPN),” McDermott explained. “We could narrow it down to a portion or a section of the warehouse where we thought that LPN was, but there was still a lot of ambiguity. So we would send an operator out on a mission to go hunt and find that LPN,” a process that could take a day or two to complete. But the days of scouring the facility for lost pallets are over. With Gather AI, the team can simply search in the dashboard to find the last location where the pallet was scanned.
And about that customer who wanted more frequent inventory counts? Geodis reports that it completed its first quarterly count for the client in half the time it had previously taken, with no overtime needed. “It’s a huge win for us to trim that time down,” McDermott said. “Just two weeks into the new quarter, we were able to have 40% of the warehouse completed.”