Many of the nation's transportation and logistics business elite have gathered in Palm Beach, Fla., for
investment firm Stifel, Nicolaus & Co.'s annual two-day conference, which starts today. For those seeking
to divine what 2014 holds for those who ship and move stuff, it is hoped the commentary will be as warm as
the near 80-degree weather in the tony South Florida locale.
So far—and even the optimists concede that it's still early—the narrative from top executives indicates
that 2014 is shaping up to be a decent year, though hardly a memorable one. Investment firm Morgan Stanley & Co.
recently sifted through press releases and transcripts of conference calls between management and analysts over the
past two years to compare 2014 outlooks with the prior year. The takeaway, according to lead transport analyst William
Greene, is that freight executives "feel better about the 2014 outlook" compared with their mood when surveying the
2013 landscape at the start of last year.
In a Feb. 3 research note, Greene extracted comments made so far this year by top executives of many leading
publicly held companies as they discussed 2013 fourth quarter and full-year results. Executives of Omaha, Neb.-based
truckload carrier Werner Transport Inc. said that, "freight trends thus far in 2014 have been better than the same
period in 2013." Leaders at Norfolk, Va.-based rail giant Norfolk Southern Corp. said that while "we were less sure
about the economy" during the first half of 2013, "we felt better about a lot of our business segments" as the year
progressed. Fort Smith, Ark.-based less-than-truckload carrier (LTL) ABF Freight System Inc. said the company had
"better conversations" with its customers over business conditions as it finalized contracts during December.
Executives at Atlanta-based UPS Inc. cited economists' projections of stronger U.S. gross domestic product (GDP) growth,
modest 1- to 2-percent growth in the Eurozone after a flat 2013, and China's economy expanding in line with 2013 results at
around 7.5 percent. "More importantly, global exports are projected to slightly outpace global GDP," said UPS, whose fortunes,
more than most U.S.-based transportation firms, are tied to the global economy.
On rates, most executives said they were seeing a firming not visible for some time. Jacksonville, Fla.-based Landstar
System Inc., a trucking firm that operates through a network of agents, said revenue per load in December rose 3.1 percent
over December 2012. That was the first month all year where that critical metric came in higher than in a comparable month
of 2012, Landstar said. Kansas City-based rail holding company Kansas City Southern said that the pricing environment is
"still positive" and that its rates will rise faster than the projected overall inflation rate, which was reported by the
government at 1.5 percent for 2013.
LTL carrier Saia Inc., based in Johns Creek, Ga., said the rate environment remains "pretty good," though it saw stronger
years for rate increases in 2012 and 2011. Oak Brook, Ill.-based Hub Group Inc., the nation's largest intermodal marketing
firm, was one of the few firms that reported a tough pricing environment; efforts in general to hike intermodal rates have
been muted by increases in capacity to meet growing demand for the service.
Not everyone is that upbeat about the outlook. John G. Larkin, Baltimore-based Stifel's lead transportation analyst, said
freight growth will be suppressed by increases in supply chain efficiencies that better calibrate supply and demand and minimize
the risk of over-production. An aging U.S. population that will spend more on services than on goods will depress economic and
freight growth, as will a dearth of investment in freight-related infrastructure, according to Larkin.
The positive trends will be found mostly in international markets, Larkin said. Cross-border volumes in the U.S.-Mexican
trades will continue to increase, he said. In addition, U.S. exports will come close to balance with U.S. imports due to the
emergence of middle classes in developing countries and the rising global competitiveness of U.S. manufacturing, Larkin said.
The analyst expects industry consolidation to continue as asset-based providers increasingly take share from nonasset-based
rivals.
Roslyn Wilson, who authors the influential "State of Logistics Report," which is published annually, said she is cautiously
optimistic about 2014. Wilson said early data points paint a mixed picture of economic and freight activity. The Institute for
Supply Management's index of new orders for January was off more than 13 percent over December, hardly a positive sign although
the numbers may have been skewed by bad weather and a pull-forward of orders into December. Inventory levels have been elevated
for some time, also not a positive sign as companies will want to work off existing supply before placing new orders, Wilson said.
On the positive side, growth in personal consumption and in residential and nonresidential fixed investment bode well for freight
volumes, she said.
Wilson, who is now gathering data for the report to be released in June, said, "the things we look for that translate into more
supply chain business are not sparking yet." However, perhaps mindful of her generally pessimistic stance on the economy and the
industry since the 2009 recession, she added that, "I am more positive than negative for 2014."
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."