Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
In an episode of the TV series "Mad Men," a chronicle of the 1960s New York advertising world through the eyes of a fictitious agency, the daughter of one of the partners pleads with him to invest in a wondrous idea called "refrigerated transportation." Imagine a world, she tells him in early 1968, where fresh and frozen foods can be transported door to door by trucks over thousands of miles without spoiling.
If ever in this business there were a case of art imitating life, this is it. With the advent of superior refrigeration systems and more powerful and efficient diesel engines, long-haul refrigerated, or reefer, trucking took off in the early 1970s. It created new choices for consumers, new markets for shippers, and a new industry—and virtual monopoly—for carriers. It has been that way for nearly a half century.
But the last few years have shown that railroads are more than willing to jump into the truckers' traditional sandbox. The rails, knowing truck shippers are concerned about volatile fuel costs, increased regulatory pressure, and capacity availability, among other things, have aggressively pushed into domestic intermodal services; this has resulted in the conversion of millions of trailers from the highways to the tracks. In the past year or so, rails have shortened their intermodal lengths of haul, encroaching even further into what has been truckers' sovereign territory.
Now, rails are eyeing a bigger slice of transport's cold chain, a business they've been involved in for years, albeit in a modest way. By using rail intermodal for most of the total move, operators are looking to underprice end-to-end truck transport by 10 to 15 percent on produce shipments moving from farm to market. How well the rails and their partners execute could, over time, reshape a market still controlled by truck; by some estimates, only 2 percent of U.S. long-haul produce traffic moves via intermodal.
Sometime in May, a service will launch that its backers said will put a new spin on the reefer transport tale. Dubbed "TransCold Express," the service calls for BNSF Railway to operate dedicated weekly trains linking specially designed "food parks" in Wilmington, Ill., about 60 miles southwest of Chicago, with Selma, Calif., a town 20 miles south of Fresno that's known as the world's "raisin capital." Heading west, a BNSF train will pull refrigerated and frozen food products such as meats and cheeses in 50 72-foot specialized boxcars, each one capable of holding the equivalent of four trailerloads of palletized cargo. Coming east, another BNSF train of identical size will carry produce shipments from California's Central Valley to the Midwest. Each train will initially operate on Wednesday and take four days to traverse the 2,220 miles between hubs.
A DIFFERENT DRUMMER
A key distinction between this and traditional intermodal services is that it will operate as a rail-truck hybrid instead of incorporating a wider-reaching dray, according to Randy McKay, CEO of McKay TransCold, an Edina, Minn.-based company largely responsible for developing the project. In a typical intermodal move, truck draymen move goods to and from the rail ramps. However, dray equipment covers only about 200 miles before drivers must return to origin, McKay said. With the new service, drivers can drop off loads at destination, pick up another load, and head off without returning to base, he said. McKay said the service will increase supply chain coverage and flexibility beyond what is available through today's intermodal offerings.
"By loading four truckloads of cargo onto one boxcar and then cross-docking those goods to standard reefer trailers, we can run those trucks as if they are regular refrigerated trucks," McKay said in an e-mail to DC Velocity. "They don't need to deadhead back to our yard."
From the Selma railhead, for example, trucks will carry goods as far south as San Diego and as far north as the Bay Area, McKay said. There are no plans to extend service into the Pacific Northwest, McKay said.
Eastbound, goods can be trucked up to 500 miles to points in the Midwest and into the East and South, he said.
About half of the fleet will consist of dedicated contract carriage, with the remainder coming from the spot market, McKay said. He declined to identify the name of the fleet contractor. Private fleets operated by beneficial cargo owners may also be involved, meaning a retailer's trucks can meet the freight at the intermodal hub instead of having McKay's trucks deliver the loads to the retailer's door.
The Wilmington distribution hub, known as RidgePort, is being developed by Ridge Property Trust, a Chicago-based private real estate investment trust (REIT). Van-G Logistics, located in Fowler, Calif., 11 miles from Fresno, will run the Selma facility. McKay said the goal is to offer a full-service operation at both facilities.
LONG LEADTIME
McKay said in mid-January that several anchor customers were "ready to sign contracts," but that the company wanted to wait until the launch date grew nearer before it committed.
There are risks that will remain once the service starts. Volume density is critical to the success of any bidirectional operation. Yet there has always been a pronounced directional imbalance favoring goods from the West Coast. McKay executives acknowledge they will have to make a strong sales push on the westbound leg to narrow the gap.
Though a multitude of produce comes out of California's verdant Central Valley, the pipeline generally runs dry for about two months out of the year. McKay executives said they hope to pick up the slack by booking other types of temperature-sensitive goods.
C. Thomas Barnes, president of Con-way Multimodal, a mode-agnostic unit of trucking and logistics giant Con-way Inc., said the nascent service will get a boost by using BNSF's Los Angeles-Chicago lane. Barnes said the trains on the corridor run "like clockwork" with rapid velocity and short dwell times, both important attributes in hauling perishables. Truckers involved in the operation should also gain efficiencies through better equipment utilization, a result of driving longer distances than the typical dray, he said.
Barnes said the key would be the speed at which cargo is transloaded at destination from the boxcars to the trailers. Transloading can be time-consuming and labor-intensive, adding to the cost and risk of product spoilage, he said.
The McKay service is not the only rail initiative slated to start this year that focuses on the produce market. Also this spring, a company called Tiger Cool Express LLC, founded by intermodal veterans Ted Prince, Tom Finkbiner, and Tom Shurstad, is expected to get rolling. Like McKay TransCold, the Tiger Cool folks spent several years trying to get growers, retailers, railroads, and financiers seriously interested in a service that, up until now, has been off the beaten path.
Little wonder. Trucks come with higher costs relative to rail. However, trucks promise faster, direct transit times and fewer hand-offs, must-haves for perishables shippers and their customers. As such, no one expects the produce business to radically flip to intermodal or boxcar any time soon.
McKay said his goal is not necessarily to take share from truckers but to offer an interesting alternative to stakeholders in the reefer supply chain. Those stakeholders, he said, include truckers.
The service is designed to "give trucking companies, shippers, and others options with added service offerings," he said.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."