Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The decisive rejection yesterday by YRC Worldwide Inc.'s unionized workers of the company's proposed five-year contract
extension was more than a referendum on the merits of the proposal. It was a referendum on the past four years.
Since 2009, the less-than-truckload (LTL) carrier's 26,000-member rank and file have agreed to multiple concessionary
agreements to keep their employer alive. The givebacks have resulted in reduced wages and vastly diminished pensions. For
workers who may have owned company stock before 2009, an agreement reached on New Year's Eve of that year to swap $530 million
in debt for $1 billion in new equity—while it kept the company out of bankruptcy—diluted the value of their holdings
to virtually nothing. What remained for the workers were their paychecks, their health insurance, and a pension that had been cut
by 75 percent.
Still, their wages were decent compared to what employees of non-union truckers took in. Health coverage was inexpensive and
generally considered excellent. Some pension was better than none. And in a still-shaky economy, they had jobs with some degree of
security.
That's what made yesterday's results so striking. Not only did the rank-and-file reject the proposed five-year contract
extension, but they did so by a 4,400-vote margin out of about 19,000 ballots counted. With YRC financially vulnerable, with
customers anxious over its fate, and with rivals expected to begin circling for profitable business, it's likely many workers
knew they could be putting their jobs on the line with their votes.
But for long-suffering YRC union employees, the line had finally been crossed. They had seen their company survive a near-death
experience, begin what appeared to be an ascendancy under new management, endure a botched network realignment at its largest unit
that led to the firing of the unit's CEO, and were shocked to hear that the company without their knowledge had offered to buy
most, if not all, of its largest union rival, Arkansas Best Corp., parent of ABF Freight System Inc.
According to several workers, the rank and file might have agreed to a straightforward extension of the current contract, which
runs until March 2015. Given all they have gone through, though, the demand for additional concessions accompanying the extension
proved to be too much to swallow, they said.
Stephen J. Walski, a Joliet, Ill.-based driver for YRC's Holland regional subsidiary, said workers might have ratified the
extension if it didn't call for more givebacks or if it was the first time YRC had ever sought concessions. With neither being
the case, the time had come to say no, he said.
"The majority of us love what we do, we take pride in it, and we work hard 12- to 14-hour days to service our customers, but
there comes a time when enough is enough," Walski, an 18-year veteran, said in an e-mail.
Walski said the company's proposal for workers to forego wage increases in the first two years in return for lump-sum bonuses,
combined with a continued 15-percent wage reduction that is in the current contract, would cost the typical worker thousands of
dollars by 2019. Those calculations include the impact of wage increases that start in the third year, he said.
Workers were upset with the company over language requiring them to be with the company for at least 11 years to qualify for
three-weeks vacation, for freezing the wages of non-driver union workers, and for requesting that up to 6 percent of driver work
be eligible for subcontracting, Walski said. They were particularly peeved that there was no proposed change in the company's
pension contributions, currently at one-fourth what they were prior to the round of concessions in 2009, he added.
LET DOWN BY LEADERSHIP
Workers also felt let down by Teamster leadership, claiming it never bargained with YRC for a better deal. Much of the
wrath was directed at Tyson Johnson, head of the union's freight division. Ken Paff, national organizer of the Teamsters
for a Democratic Union (TDU), a dissident group, said Johnson refused to negotiate with YRC because he knew members would
balk at any more concessions.
Paff said YRC workers were left to "fend for themselves" by the leadership's inaction, a scenario that marks one of the biggest
leadership failures in the 15-year tenure of General President James P. Hoffa.
A source close to the Teamster hierarchy said Johnson and others were in a no-win situation because YRC's lenders were
demanding concessions in return for restructuring $1.4 billion in company debt while the rank-and-file were in no mood for
further givebacks.
"[Johnson] could have negotiated a deal somewhat like this, sent it to the members, and they would have said, 'Why did you come
to us with this piece of s**t?'" said the source.
"The issue is the debt, and there is nothing we can do to change that," the source said. "Anything we're doing right now is on
the margins."
STATE OF SHOCK
The outcome of the vote stunned the company, which had been confident that the extension would be ratified. A research
firm hired by YRC to poll the rank and file concluded that most members favored ratification, according to a well-placed
union source.
YRC CEO James L. Welch had said that contract ratification was essential for the company's lenders to agree to restructure its
$1.4 billion debt package currently being carried at crushing double-digit interest rates. Without a contract extension in hand,
there would be no deal with the banks. No deal with the banks would scuttle management's best-laid financial plans, which include
cutting its debt by $300 million by issuing $250 million in new common stock and converting $50 million of debt for equity, as
well as an agreement to receive $1.15 billion in two five-year loans to help refinance its debt load at more attractive terms.
All of this, however, was contingent upon ratification of the contract extension, which Welch said would help YRC achieve about
$100 million in annualized cost savings.
Welch has vowed there will be no bankruptcy filing. But the implication was clear that labor held the key to the company's
fate, at least in the near term. No one can remember a trucker that has ever emerged from bankruptcy protection; virtually all
that go bankrupt go out of business.
In a statement this morning, Welch blamed the vote's outcome on the timing of the Dec. 23 announcement about the two loan
agreements. The news was made public after most Teamsters had mailed in their ballots, Welch said. As a result, they didn't have
the full facts needed to make an informed decision, he said. Welch declined further comment other than to say the company
continues to talk to all stakeholders.
At this point, time is not on anyone's side. The first principal payment on the debt, $69 million, is due Feb. 15. The company
is believed to have available resources to make that payment. But YRC has a $326 million payment scheduled for September 2014 and
another $678 million by March 2015. Then there's the 800-pound gorilla perched in the corner: $2 billion or more of unfunded
pension liabilities that, at some point, must be met.
Paff of TDU called on Hoffa to immediately begin simultaneous talks with YRC management and with its lenders, a strategy that
should have been followed all along instead of first working out financing deals and then hoping for a ratification vote. Parallel
discussions are the only way labor will have any leverage to save Teamster jobs without gutting the contract, Paff said.
In 2009, Hoffa's backing and orchestrating of the debt-for-equity swap were instrumental in saving YRC. Now, As Hoffa almost assuredly steps into the YRC fray again, he might be reminded of an auspicious milestone next week. On Jan. 15, 1964, his father, James R. Hoffa, signed the first National Master Freight Agreement covering more than 400,000 workers in the
freight industry. The agreement, which brought workers under a collective umbrella for the first time, was the senior Hoffa's
crowning achievement and represented Teamster power—and freight influence—at its zenith.
Today, after three decades of mergers, bankruptcies, and the encroachment of non-union carriers that has decimated the
Teamster freight division, his son will go to work to rescue the largest survivor of the once-mighty fiefdom.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."