Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Every industry has its "bible," a trade publication that wields major clout among the sector's practitioners. Within the big money and politically driven world of corporate real estate and regional economic development, arguably the bible is Site Selection magazine.
So when the publication ranked Georgia as the state with the best business climate in 2013, it was more than a "sit-up-and-take-notice" moment. It was a validation of years of promotion and investment designed to make the state the country's best place to work, live, and move goods to market.
Mark Arend, the magazine's editor-in-chief, said half of the ranking is based on a survey of site selectors who were asked to choose the top 10 states in terms of attractive business climates. The survey's methodology, Arend said, does not include logistics-specific criteria. "States' logistics assets might have figured into how [site selectors] ranked states, but we can't quantify that," he said.
Still, quality of transportation infrastructure is the second most important criterion in site selection decisions, trailing only the skills of the local workforce, according to the magazine. That plays right into Georgia's strengths. For all the elements that make the Peach State attractive—a pro-business government, reasonable living and business costs, a temperate climate, and a topography bracketed by mountains to the west and in the center, and a seacoast on the east—perhaps no quality elevates it to the top rung in site selectors' eyes as its logistics capabilities.
Georgia offers five interstate highways, 20,000 miles of federal and state roads, and a metropolis in Atlanta that straddles the Eastern and Central time zones and is situated within two days' driving or flying time of 80 percent of all U.S. major markets. The state's "right-to-work" labor climate lessens the influence of unions, a factor for businesses that might be concerned about organized labor's gaining a foothold inside a warehouse or DC. Its logistics apparatus is anchored by the Port of Savannah, the country's fourth-busiest containerport; its sister port in nearby Brunswick that specializes in the handling of roll-on, roll-off cargoes like automobiles; and Hartsfield-Atlanta International Airport, the world's busiest airport. It doesn't hurt that UPS Inc., the nation's largest transportation company, is headquartered in Atlanta and that the company's successful "We Love Logistics" advertising campaign has raised the visibility of the craft, and to a certain degree, the state's role in it.
HIGH-PERFORMING PORTS
At a harbor depth of only 42 feet, Savannah is not and will never be the deepest port on the East Coast. The state has struggled for 14 years to dredge Savannah's harbor to 47 feet; it has budgeted $231 million for the project, but the federal government has yet to come through with the balance. The dredging project won't be completed for another two to three years at the earliest.
But what Savannah lacks in harbor depth, it makes up in a logistics network that is the envy of virtually every port on the continent. It is the only Southeast port served by the two Eastern Class I railroads, CSX Corp. and Norfolk Southern Corp. Those operations are augmented in part by the services of 25 short-line railroads spread out across the state. Savannah's port operations are a model of efficiency, turning at 41 crane moves an hour, second only to the Port of Charleston (S.C.) with 43. Its Garden City facility is considered a jewel among the nation's terminal operations.
An agreement was reached last July to build an inland port in Cordele, Ga., about 186 miles southwest of Savannah, that will spawn a rail route mostly for agricultural products moving to and from the Garden City terminal. The Cordele facility, located about one mile from I-75, will serve as a gateway to southwest Georgia and adjacent regions of Florida and Alabama, according to the Georgia Ports Authority. It will provide agricultural exporters with rail access to Savannah and to export markets without the cost of draying the goods from Cordele. In addition, trucks can drop off loads at Cordele and pick up arriving freight without having to make the trip to the coast.
K.C. Conway, chief U.S. economist for Colliers International, an industrial real estate concern with a strong port practice, named Georgia the "Best in Logistics" in his spring 2013 port outlook. In particular, Conway cited Brunswick for its excellence in the auto trade. "Georgia ports do logistics incredibly well. They are the best in North America," Conway said.
By contrast, the ports of Los Angeles and Long Beach, the nation's busiest port complex, do a commendable job, but they are hamstrung by a web of state regulations and environmental issues that Savannah is spared from, Conway said.
INTANGIBLE ASSETS
John H. Boyd, head of The Boyd Co. Inc., a site selection concern based in Princeton, N.J., said DC activity in Georgia should remain strong as business improves at Savannah and Florida markets rebound following the financial meltdown and the subsequent recession. Boyd said Georgia is a finalist in many of his company's projects because of its deep and sophisticated information technology (IT) support infrastructure. The state's high-tech prowess is taking on greater importance as more companies co-locate e-commerce functions at a less-expensive DC site than at a head office, Boyd said.
Then there are Georgia's intangible assets, namely an understanding by officials, from Gov. Nathan Deal on down, of the supply chain's importance in facilitating trade and commerce, and in enhancing the value of the DC site that companies have invested millions of dollars in. Perhaps nowhere is the commitment more evident than at the Georgia Center of Innovation for Logistics, a unit of the state's department of economic development. Led by Page Siplon, its executive director, the center acts as a year-round advocate for Georgia's freight-related trade, transportation, and logistics interests, and advances the state's role in U.S. and global commerce.
The center's work culminates each year in the Georgia Logistics Summit, a one-day event held in Atlanta that is expected to draw more than 2,000 attendees when the fourth edition convenes in March. The attendee list is expected to include executives and officials from multiple states and countries.
Another valuable asset is the state's "Quick Start" program, which provides free training services to new and expanding companies. Kia Motors, the fast-growing Korean automaker, took advantage of the program after it decided to build its sole U.S. production site on 2,200 acres in West Point, a once-flourishing south Georgia textile hub that fell on hard times along with the rest of the textile industry. Randy Jackson, vice president, human resources and administration for Kia Motors Manufacturing Georgia Inc., said the company was aware that the West Point area employed thousands of workers who knew their way around a factory. With help from the Quick Start program, Kia retrained many of them to assemble cars.
The training began in the 2006-2007 time frame; the first car rolled off Kia's assembly line in November 2009. Today, Kia directly employs 3,000 people and has another 11,000 dedicated suppliers. "And we are still working with the program," Jackson said.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."