Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The legendary Illinois senator Everett McKinley Dirksen famously quipped that "a billion here, a billion there, pretty soon you're talking real money." The Home Depot Inc., which was poised to crack the $80 billion annual sales mark in its 2013 fiscal year that ends in January, knows of what Dirksen spoke.
At the Atlanta-based home improvement retailer, the law of large numbers almost decrees that any operating efficiencies, no matter how trivial they seem on the surface, will yield big savings. So when the company in September relocated operations from two stocking distribution centers (SDCs) near Interstate 55 about 25 miles south of Chicago to a single 1.6 million-square-foot facility adjacent to Union Pacific Railroad Co.'s (UP) intermodal facility in Joliet, Ill., about 40 miles southwest of the city, it raised nary an eyebrow in the mainstream world. But for a huge intermodal user like Home Depot, the ability to avoid the cost of draying products between the highway locales and UP's lines was no small matter.
Home Depot would not disclose container volumes or specific cost savings. Michael Murphy, chief development officer for CenterPoint Properties, a Chicago-based industrial property developer active in the intermodal arena, estimates the typical dray move costs between $125 and $150. Multiply that by a hypothetical number of 100,000 twenty-foot-equivalent containers a year, and the annual dray savings alone hit $12.5 million or higher. That figure doesn't include other synergies that come with a large user's being a three-iron golf shot or so away from the train and the boxes on or in it. Murphy said he had no concrete numbers on Home Depot's activity.
Home Depot's new SDC sits next to a 643,000 rapid deployment center (RDC), which opened in January 2012. The centers represent the company's largest U.S. supply chain operation, serving 345 stores in 13 states.
SPACE NEAR THEM THAR RAILS!
Welcome to the next logistics land rush. As demand increases for intermodal transportation—total third-quarter 2013 traffic rose 4.7 percent from the 2012 period, according to the Intermodal Association of North America—businesses are taking a hard look at locating or relocating their DCs near intermodal yards. Of the 225 million square feet of DC space under development in the U.S., about one-third is at or close to an intermodal facility, according to John H. Boyd, head of The Boyd Co. Inc., a site selection firm in Princeton, N.J. Boyd said that is about twice the ratio of several years ago, though he didn't have hard numbers to support the estimate.
Boyd said among the factors driving property demand near intermodal yards are Canadian companies searching for bargains in U.S. real estate and e-commerce players like Amazon.com, which operates a DC in Tracy, Calif., close to a line served by the Burlington Northern Santa Fe Railway (BNSF). Another is the rail industry's success in promoting intermodal's environmental virtues, an approach that Boyd said has been successful with his firm's clients.
According to a soon-to-be-completed study by Chicago-based real estate services and logistics firm Jones Lang LaSalle, the six Class I railroads—BNSF, UP, CSX Corp., Norfolk Southern Corp., and the U.S. operations of Canadian National Inc. and Canadian Pacific Corp.—operate 164 intermodal facilities in the U.S. and 19 in Canada. The study, which will quantify the growth of distribution centers and other real estate attributable to intermodal facilities, is to be published in early 2014.
In eastern Pennsylvania's Lehigh Valley; the Kansas City suburb of Edgarton, Kan.; Joliet and Elwood, Ill.—the latter being home to a BNSF intermodal yard where Wal-Mart Stores Inc. has two DCs totaling 3.4 million square feet—the Dallas/Fort Worth Metroplex; Memphis, Tenn.; and the "Inland Empire" east of Los Angeles, land is being snapped up for intermodal development. In the Lehigh Valley, a straight rail shot to and from New Jersey's Port of Elizabeth and a gateway to the densely populated New York, New Jersey, and Philadelphia metro areas, there are 45 million square feet of industrial property within 15 miles of an Norfolk Southern intermodal yard, according to Jake Terkanian, Wayne, Pa.-based vice president of development giant CBRE's Global Industrial Services Group. Of that acreage, only 5 percent sits vacant, Terkanian said.
In Bethlehem, Pa., on the Lehigh Valley's eastern side, Wal-Mart has two buildings, totaling 2.4 million square feet, that are so close to the tracks that trucks can shuttle boxes on a private road without ever treading on public infrastructure, Terkanian said.
In Fairburn, Ga., 25 miles south of Atlanta, 5 million square feet of DC space has, over the past 14 years, been erected near a CSX intermodal terminal. That is a far cry from the 1990s when the DC operation consisted of two or three buildings clustered around an interchange off Interstate 85, according to Carl Warren, director, integration project planning for CSX Intermodal terminals, a unit of Jacksonville, Fla.-based CSX.
TRADE-OFFS WORTH THE RISK
For intermodal users, there's a trade-off in making a DC investment at or near a yard. Because of the increased demand for space, the cost of land near an intermodal facility can be anywhere from 10 to 20 percent higher than a comparable facility elsewhere. On paper, however, the numbers seem to support the sacrifice. Transportation accounts for 40 to 50 percent of a company's supply chain costs. By contrast, real estate clocks in at between 4 and 5 percent. The cost of a dray can run as high as $1.75 a mile. A user who negotiated a good deal on the land will find those savings eaten up quickly with each mile they are away from the yard.
The tipping point comes in the volume projections. Cozying up to an intermodal yard makes sense if a DC is handling at least 1,000 40-foot-equivalent-unit containers a year, said Murphy of CenterPoint. Anything above that volume threshold becomes gravy; anything below that may not work, Murphy said. The strategy is "not a value proposition for everyone," he said.
Experts caution that factors such as a trained and motivated labor force, a tolerable taxing climate, and economic incentives need to align with the transportation benefits when selecting a site. "Sometimes we have to hold back our clients from making a decision" to locate a DC near an intermodal yard based solely on transport considerations, said Tim Feemster, a long-time real estate and logistics executive and now head of a Dallas-based company bearing his name.
Terkanian of CBRE said proximity to an intermodal facility is not the engine of a typical customer's site selection strategy. "We don't have clients telling us they have to be near an intermodal yard," he said.
One unsurprising roadblock to locating at an intermodal yard lies in the long-standing organizational divide between a company's real estate and supply chain operations. Supply chain folks say the real estate side is more interested in closing a land deal at the best possible price than in taking the operation's holistic costs into account. The chasm is widened by the growth of intermodal itself, which is a recent phenomenon and whose implications might not yet be understood by real estate professionals accustomed to working with on-highway facilities.
Logistics experts are split on this issue. Feemster said that "intermodal is a concept [real estate brokers] don't understand and [that] hasn't been on their radar screens." Warren of CSX Intermodal Terminals said the interaction between the real estate and supply chain groups is "closer to being suboptimized as opposed to being harmonious." However, Murphy of CenterPoint believes real estate brokers are far more sophisticated about supply chain issues—including intermodal—than they were five years ago. Moreover, he sees deeper and more effective interaction between an organization's real estate, supply chain, and finance groups than in the past.
According to Boyd, industrial real estate powerhouses are catching on to the value of intermodal, and, perhaps more importantly, its staying power. "The national firms are going to develop dedicated intermodal units," he said. "They are playing catch-up, but they will catch up."
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."