Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The legendary Illinois senator Everett McKinley Dirksen famously quipped that "a billion here, a billion there, pretty soon you're talking real money." The Home Depot Inc., which was poised to crack the $80 billion annual sales mark in its 2013 fiscal year that ends in January, knows of what Dirksen spoke.
At the Atlanta-based home improvement retailer, the law of large numbers almost decrees that any operating efficiencies, no matter how trivial they seem on the surface, will yield big savings. So when the company in September relocated operations from two stocking distribution centers (SDCs) near Interstate 55 about 25 miles south of Chicago to a single 1.6 million-square-foot facility adjacent to Union Pacific Railroad Co.'s (UP) intermodal facility in Joliet, Ill., about 40 miles southwest of the city, it raised nary an eyebrow in the mainstream world. But for a huge intermodal user like Home Depot, the ability to avoid the cost of draying products between the highway locales and UP's lines was no small matter.
Home Depot would not disclose container volumes or specific cost savings. Michael Murphy, chief development officer for CenterPoint Properties, a Chicago-based industrial property developer active in the intermodal arena, estimates the typical dray move costs between $125 and $150. Multiply that by a hypothetical number of 100,000 twenty-foot-equivalent containers a year, and the annual dray savings alone hit $12.5 million or higher. That figure doesn't include other synergies that come with a large user's being a three-iron golf shot or so away from the train and the boxes on or in it. Murphy said he had no concrete numbers on Home Depot's activity.
Home Depot's new SDC sits next to a 643,000 rapid deployment center (RDC), which opened in January 2012. The centers represent the company's largest U.S. supply chain operation, serving 345 stores in 13 states.
SPACE NEAR THEM THAR RAILS!
Welcome to the next logistics land rush. As demand increases for intermodal transportation—total third-quarter 2013 traffic rose 4.7 percent from the 2012 period, according to the Intermodal Association of North America—businesses are taking a hard look at locating or relocating their DCs near intermodal yards. Of the 225 million square feet of DC space under development in the U.S., about one-third is at or close to an intermodal facility, according to John H. Boyd, head of The Boyd Co. Inc., a site selection firm in Princeton, N.J. Boyd said that is about twice the ratio of several years ago, though he didn't have hard numbers to support the estimate.
Boyd said among the factors driving property demand near intermodal yards are Canadian companies searching for bargains in U.S. real estate and e-commerce players like Amazon.com, which operates a DC in Tracy, Calif., close to a line served by the Burlington Northern Santa Fe Railway (BNSF). Another is the rail industry's success in promoting intermodal's environmental virtues, an approach that Boyd said has been successful with his firm's clients.
According to a soon-to-be-completed study by Chicago-based real estate services and logistics firm Jones Lang LaSalle, the six Class I railroads—BNSF, UP, CSX Corp., Norfolk Southern Corp., and the U.S. operations of Canadian National Inc. and Canadian Pacific Corp.—operate 164 intermodal facilities in the U.S. and 19 in Canada. The study, which will quantify the growth of distribution centers and other real estate attributable to intermodal facilities, is to be published in early 2014.
In eastern Pennsylvania's Lehigh Valley; the Kansas City suburb of Edgarton, Kan.; Joliet and Elwood, Ill.—the latter being home to a BNSF intermodal yard where Wal-Mart Stores Inc. has two DCs totaling 3.4 million square feet—the Dallas/Fort Worth Metroplex; Memphis, Tenn.; and the "Inland Empire" east of Los Angeles, land is being snapped up for intermodal development. In the Lehigh Valley, a straight rail shot to and from New Jersey's Port of Elizabeth and a gateway to the densely populated New York, New Jersey, and Philadelphia metro areas, there are 45 million square feet of industrial property within 15 miles of an Norfolk Southern intermodal yard, according to Jake Terkanian, Wayne, Pa.-based vice president of development giant CBRE's Global Industrial Services Group. Of that acreage, only 5 percent sits vacant, Terkanian said.
In Bethlehem, Pa., on the Lehigh Valley's eastern side, Wal-Mart has two buildings, totaling 2.4 million square feet, that are so close to the tracks that trucks can shuttle boxes on a private road without ever treading on public infrastructure, Terkanian said.
In Fairburn, Ga., 25 miles south of Atlanta, 5 million square feet of DC space has, over the past 14 years, been erected near a CSX intermodal terminal. That is a far cry from the 1990s when the DC operation consisted of two or three buildings clustered around an interchange off Interstate 85, according to Carl Warren, director, integration project planning for CSX Intermodal terminals, a unit of Jacksonville, Fla.-based CSX.
TRADE-OFFS WORTH THE RISK
For intermodal users, there's a trade-off in making a DC investment at or near a yard. Because of the increased demand for space, the cost of land near an intermodal facility can be anywhere from 10 to 20 percent higher than a comparable facility elsewhere. On paper, however, the numbers seem to support the sacrifice. Transportation accounts for 40 to 50 percent of a company's supply chain costs. By contrast, real estate clocks in at between 4 and 5 percent. The cost of a dray can run as high as $1.75 a mile. A user who negotiated a good deal on the land will find those savings eaten up quickly with each mile they are away from the yard.
The tipping point comes in the volume projections. Cozying up to an intermodal yard makes sense if a DC is handling at least 1,000 40-foot-equivalent-unit containers a year, said Murphy of CenterPoint. Anything above that volume threshold becomes gravy; anything below that may not work, Murphy said. The strategy is "not a value proposition for everyone," he said.
Experts caution that factors such as a trained and motivated labor force, a tolerable taxing climate, and economic incentives need to align with the transportation benefits when selecting a site. "Sometimes we have to hold back our clients from making a decision" to locate a DC near an intermodal yard based solely on transport considerations, said Tim Feemster, a long-time real estate and logistics executive and now head of a Dallas-based company bearing his name.
Terkanian of CBRE said proximity to an intermodal facility is not the engine of a typical customer's site selection strategy. "We don't have clients telling us they have to be near an intermodal yard," he said.
One unsurprising roadblock to locating at an intermodal yard lies in the long-standing organizational divide between a company's real estate and supply chain operations. Supply chain folks say the real estate side is more interested in closing a land deal at the best possible price than in taking the operation's holistic costs into account. The chasm is widened by the growth of intermodal itself, which is a recent phenomenon and whose implications might not yet be understood by real estate professionals accustomed to working with on-highway facilities.
Logistics experts are split on this issue. Feemster said that "intermodal is a concept [real estate brokers] don't understand and [that] hasn't been on their radar screens." Warren of CSX Intermodal Terminals said the interaction between the real estate and supply chain groups is "closer to being suboptimized as opposed to being harmonious." However, Murphy of CenterPoint believes real estate brokers are far more sophisticated about supply chain issues—including intermodal—than they were five years ago. Moreover, he sees deeper and more effective interaction between an organization's real estate, supply chain, and finance groups than in the past.
According to Boyd, industrial real estate powerhouses are catching on to the value of intermodal, and, perhaps more importantly, its staying power. "The national firms are going to develop dedicated intermodal units," he said. "They are playing catch-up, but they will catch up."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.