While they may not displace Southern California as the key logistics hub for the western United States, these three regions are on the rise: Dallas/Fort Worth; Reno, Nev.; and Quincy, Wash.
Susan Lacefield has been working for supply chain publications since 1999. Before joining DC VELOCITY, she was an associate editor for Supply Chain Management Review and wrote for Logistics Management magazine. She holds a master's degree in English.
When one thinks of an ideal West Coast venue for a "logistics cluster," Quincy, Wash., doesn't spring to mind.
Rather, the default location is the area of Southern California stretching from the ports of Los Angeles and Long Beach eastward to the warehouse-rich "Inland Empire." The corridor offers superior infrastructure, a critical mass of third-party logistics service providers (3PLs), and a large pool of potential employees, the ingredients for an ideal "logistics cluster," a term popularized by Massachusetts Institute of Technology Professor Yossi Sheffi in his book Logistics Clusters: Delivering Value and Driving Growth.
"If you are importing and 50 percent or more of your product is coming into the Port of Long Beach or Los Angeles, you need to be close to the port, even though real estate costs will be high and so will labor costs," says Tom Patterson, senior vice president, West Coast operations, for Saddle Creek Logistics Services, a Lakeland, Fla.-based 3PL.
But many of Saddle Creek's clients have found that because of its huge geography, the West cannot be efficiently served from Southern California alone, says Patterson. In addition, high property prices and traffic congestion have sent businesses searching for more cost-effective locations. Three of those are Dallas/Fort Worth; Reno, Nev.; and, yes, the central Washington hamlet of Quincy, Wash.—population, as of 2010: 6,750.
DALLAS/FORT WORTH
The Dallas/Fort Worth area has been "on a little bit of a rush" lately when it comes to the building of distribution centers, according to Mike Rosa, senior vice president of economic development for the Dallas Regional Chamber.
Rosa rattles off just a few of the deals that have been inked in the past 18 months: a 951,000-square-foot e-fulfillment center for retailer Kohl's, a 300,000-square-foot parts distribution center for BMW, and a 513,000-square-foot regional warehouse for L'Oreal Group.
Much of the increased industrial activity is driven by the law of large numbers. The Dallas-Fort Worth Metroplex is the fourth most populous metro area in the country with 7 million people.
But the region has more going for it than just population. "Our strength really comes when we layer on top of that our transportation connectivity," says Rosa.
The highway system around the area provides transportation corridors stretching both north and south (Interstate 35W, which runs from Mexico to Canada) and east and west (including Interstate 20 and Interstate 30). The Dallas-Fort Worth area is a hub of rail activity, with the Burlington Northern Santa Fe (BNSF) lines from the Port of Long Beach and the Union Pacific Corp. line from Houston converging there. The area also has a strong air-cargo capability. In addition to the Dallas/Fort Worth International Airport, which saw 329,000 tons of cargo move through it in 2012, the area is home to the world's first dedicated industrial airport, Fort Worth Alliance Airport.
Dallas also benefits from a pro-business environment with a favorable tax culture, a large employee pool, and a temperate climate.
"But all that doesn't matter if you don't have a building or someone who can build a building," says Rosa. According to Rosa, one way that Dallas sets itself apart from competing regions is the level of sophistication that exists in its real estate development community. Developers in the area are well versed in what it takes to construct sophisticated logistics industrial parks like the 9,600-acre Alliance Global Logistics Hub, an inland port connected to the Alliance airport. "We look ahead at developing industrial areas and industrial parks that meet the needs of shippers now and in the future," Rosa says.
RENO, NEV.
A tongue-in-cheek slogan for the Reno, Nev., area might be "Western Nevada: We're not California." Indeed, a company can get its goods from a distribution center in Reno to anywhere in California within a one-day drive—all the while avoiding the high taxes and heavy regulation that California is infamous for.
"We compete extremely well against California because of our tax base here," says Stan Thomas, executive vice president of marketing and competitive expansion for the Economic Development Authority of Western Nevada. "There's no corporate tax or state income tax. Our utilities are less than California's, and our unemployment insurance is less. Also, our property taxes are a little bit lower."
Reno can also serve 10 other western states with a one-day drive, says Thomas—even the hard-to-reach Pacific Northwest. The area is a hub for UPS Inc. and FedEx Corp. as well as regional parcel carrier OnTrac. It is also served by all major trucking companies as well as the BNSF and Union Pacific.
The ease of reaching major western markets has made the area particularly attractive to businesses engaged in e-commerce distribution, as well as to retail, pharmaceutical, and nutraceutical companies. Currently, there are 74 million square feet of warehousing and distribution space in the Western Nevada area, which includes Reno, Sparks, and Tahoe, according to Thomas. Companies with large distribution centers in the area include traditional brick-and-mortar retailers like JC Penney and Toys R Us as well as e-commerce merchants like Amazon.com and Diapers.com. The trendy retailer Urban Outfitters has its imports brought from the Port of Los Angeles or Long Beach to its distribution center in Reno and shipped from there, rather than locating a facility near the ports.
While Reno's position on the logistics map may be what attracts companies, it's the ease of doing business that keeps them there, sometimes expanding to include manufacturing or even their corporate headquarters, according to Thomas. He notes the speed in which companies can obtain state and city licenses (within one day) and building permits (within three to four weeks). The DC itself can get built in six months, he says.
QUINCY, WASH.
If you're looking for a green spot for your warehouse or distribution center, you might want to consider Quincy, Wash.
Quincy offers access to hydropower from dams along the Columbia and Snake rivers. The energy source is both environmentally friendly—hydropower is carbon neutral—and inexpensive. "Grant County [where Quincy is located] has some of the cheapest hydropower rates in the country," says Patrick Boss, vice president of public affairs and business development for the Port of Quincy.
According to an analysis by the site selection firm Boyd Co. Inc., electricity in Quincy is priced at 2 cents per kilowatt, compared with 15 cents per kilowatt in Chicago. Because of the hydropower dams, there is also significant electrical infrastructure in Grant County. "For a little town of 7,000 people, that means there's more power per capita than probably any other place in the world," Boss says.
The low cost and plentiful supply of energy is an attractive feature for companies requiring cold storage facilities, such as those associated with the state's ubiquitous agriculture industry. According to Boss, many crops that need refrigeration are located within a 70- to 80-mile radius of Quincy. "If a massive 1 million-square-foot cold storage distribution center wanted to locate here and it needed 10 megawatts of energy, that would be nothing," Boss says.
Another sign of Quincy's potential for green distribution is its growing importance as a rail intermodal hub for central Washington. Quincy is 10 miles north of Interstate 90, which runs from Seattle to Boston. It is also located on a BNSF main line that serves the city six days a week. When the Port of Quincy Intermodal Terminal was built, the intent was for the goods to be shipped by rail to the Port of Seattle for export to Asia. While the initiative never panned out, the port did find a market for long-haul eastbound shipments. Today, BNSF's "Cold Train Express Refrigerated Intermodal Service" brings shipments of mostly fresh foods and perishables from Quincy to 19 states and one Canadian province. The expedited service reaches Chicago in four days and Boston in six to seven, says Boss. On the backhaul, the service carries dry goods to be distributed across the Northwest.
All of this green can save a company a lot of green, according to consultancy Boyd Co., which studied the costs of operating a 500,000-square-foot DC in various western locations. The study found it would cost $14.1 million to operate the facility in Quincy, compared with $20.7 million in Los Angeles.
For more information ...
Want to learn more about the logistics clusters mentioned in this article? Here's where to find more information:
Dallas
Dallas Regional Chamber: This economic development organization's website provides facts about the Dallas-Fort Worth area and locating there, including information on the region's transportation infrastructure.
AllianceTexas: Information about the Alliance Global Logistics Hub, a key inland port in the region, includes a drayage calculator.
Reno, Nev.
EDAWN or the Economic Development Authority of Western Nevada: This private/public partnership is committed to recruiting companies to the Greater Reno-Sparks-Tahoe area. Its website contains helpful information about the region's workforce and taxes/incentives as well as a building and sites database and case studies of companies that have found success there.
Quincy, Wash.
Port of Quincy: The inland port's website contains information on locating a business in Quincy, Wash.; the intermodal terminal; and the port's cold train service.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."