Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
For building products manufacturer Owens Corning Corp., whose annual transportation fuel bill hits about
$100 million, $1.1 million in savings over the last year or so may seem like a drop in the bucket. Unless,
that is, the bucket is filled with found money.
Owens Corning gained these savings by doing nothing more than going about its business. One of its truckers,
Chicago-based Dillon Transport Inc., converted from diesel fuel to lower-cost, cleaner-burning liquefied natural
gas (LNG) on two lanes that it operates for the Toledo, Ohio-based company. The routes from Owens Corning's
suppliers to its factories in Texas and Ohio have stayed the same, as have the rates. Owens Corning's savings
come from lower energy surcharges imposed by Dillon.
Phil Crofts, Dillon's marketing director, reckons its natural gas surcharges are, on average, 30 percent below
those on traditional diesel fuel. Unlike with diesel, there is no industrywide template for determining natural
gas surcharges. However, natural gas prices are today about 90 cents to $1 a gallon cheaper than diesel prices.
In addition, natural gas' price fluctuations are less extreme. The combination of low prices and low volatility
has become a boon to truckers, which can pass on some of that bounty to their shippers.
The two companies have benefited from the steady and predictable velocity of goods flow on the two lanes—raw
materials moving from Owens Corning's suppliers to its factories. The transit is so predictable that Dillon buys natural
gas from one of its fueling partners, Seal Beach, Calif.-based Clean Energy Partners, on a guaranteed basis knowing it
has the loads to support the fuel consumption. The only change is that Owens Corning now commits to a three-to-five year
relationship with Dillon rather than a year-to-year agreement.
Dillon Transport and Owens Corning are not the only companies seeing savings from converting to natural gas. In Arizona,
Golden Eagle Distributors Inc., a Tucson-based beverage distributor whose largest customer is the beer titan Anheuser-Busch
InBev, put its first compressed natural gas (CNG) power unit on the road about 20 months ago. Today, Golden Eagle's CNG units,
which are leased from Ryder System Inc., comprise nearly half of its total rig count. Golden Eagle consumes 90,000 "gas gallon
equivalents" (GGE) of CNG a year and saves an estimated $142,020 annually over the cost of diesel. Those savings more than offset
the additional $81,600 annual costs of leasing the more expensive CNG trucks, according to Bill Osteen, senior vice president of
business operations.
Keeping those costs down is crucial because Golden Eagle does not pass on higher fuel charges to its end users—supermarkets,
convenience stores, restaurants, and bars. So it must stay on top of its fuel spending or pay the price. The switch to CNG has
been "vital to us in containing our fuel costs," Osteen said.
Golden Eagle also estimates it saves $12,500 in lower vehicle maintenance on CNG trucks, Osteen said. What's more, Golden
Eagle generates royalties by allowing public fill-ups at its CNG refueling facilities in Tucson and nearby Casa Grande. Under
an arrangement with Chicago-based Trillium CNG, a provider of CNG fueling services, Golden Eagle supplies the raw land to
Trillium, which then designs, builds, operates, and maintains the facilities, according to Osteen.
These stories illustrate the possible monetary benefits of using natural gas, either in compressed or liquefied forms. But
there are still obstacles to overcome before either form enters the mainstream.
CNG VS. LNG
Much of the uptake for CNG so far has come from delivery fleets such as garbage trucks, mass transit, and school buses
whose vehicles travel less than 250 miles per day and return to their bases after their shifts. CNG is a dense, heavy
substance. What's more, the nine-liter engines that are still the standard for natural gas transport lack the horsepower
and torque to haul heavy loads. As a result, it is virtually impossible to use CNG to transport 80,000 pounds of gross
vehicle weight—the maximum tonnage allowed by law—over any appreciable distance.
In addition, there aren't many CNG fueling stations that can accommodate a heavy-duty tractor-trailer; even if a site
could be accessed it would take as long as 30 minutes to top off a rig's tank because most compressor outputs are undersized
for that function, according to Clean Energy.
LNG is dispensed and stored as a "cryogenic" fuel at temperatures of -260 degrees. Unlike CNG engines, which can lose up to
one-fourth of their tank storage capabilities during fill-ups because of heat and temperature gain, LNG engines do not generate
heat, and their design allows all of the fuel to be used. This leads to fueling speeds comparable to that of diesel engines and
no loss of range. An LNG-powered truck can travel up to 750 miles on one tank, making them more suitable for regional or
longer-haul truck runs.
One big advantage of CNG is that it doesn't bear the liquefaction and delivery expenses of LNG, and is thus significantly
less costly to produce. It is also taxed at a lower rate than LNG.
FUTURE ADOPTION LEVELS
Industry experts expect adoption levels to rise significantly over the next several years. Natural gas will power about
17 percent of the nation's heavy-duty truck fleet by 2017, up from 4 percent today, according to estimates from Siemens,
the German industrial giant, which supplies LNG. Annual purchases for LNG-powered trucks, currently at less than 500, will
increase to about 4,000 by 2020, according to Dave Hurst, analyst for Boulder, Colo.-based Navigant Research, a consultancy.
LNG, however, will remain a niche market for heavy-duty trucks through the end of the decade, Hurst says.
The catalyst for increased use of CNG-powered vehicles will be the adoption by fleets of the more powerful 12-liter engines.
Scott Keeley, director of the Compressed Natural Gas Initiative for Siemens Infrastructure and Cities, said the move to the
12-liter engines will enable CNG-powered rigs to haul thousands of pounds of cargo on 300-mile treks, the typical truck
length-of-haul. Given that the interstate highway system stretches about 45,000 miles, Keeley said it would only require
about 165 or so CNG-refueling stations to cover the country's highway backbone.
The move to the 12-liter engine for LNG has already begun. In late April, Pittsburgh-based Modern Transportation became
the first trucker to operate LNG-powered vehicles with a 12-liter engine when it launched service for Owens Corning on a
dedicated route linking Sanford, N.C., and Owens Corning's roofing plant in Savannah, Ga. The engines are built by Cummins
Westport Inc., a joint venture between manufacturer Cummins Inc. and Westport Innovations Inc., which designs technologies
allowing engines to operate on natural gas and other alternate energy solutions.
OBSTACLES AHEAD
Like any major conversion, the jump from diesel to natural gas will not fully take hold until several
obstacles are surmounted. Today, a 9-liter LNG truck costs about $30,000, while a similar CNG-powered truck
costs about $60,000, according to Clean Energy Fuels estimates. What's more, a 12-liter truck would cost between
$55,000 and $80,000 than a comparable diesel truck, according to Siemens. That is currently too cost-prohibitive
for large-scale natural gas fleet utilization. Keeley said technological advancements and process improvements
should drive down the differential to $35,000 in two years.
There is also the cost of building out a refueling infrastructure. The number of CNG and LNG refueling stations will
approximately double by 2020, with the vast majority being for CNG fill-ups, according to Navigant estimates. LNG station growth
will increase from slightly more than 200 this year to 343 by 2015, and then slow after that, according to Navigant.
David Uncapher, transportation sourcing and logistics leader for Owens Corning, said the country's refueling infrastructure is
currently "inadequate everywhere for ease of growth." He added, though, that the two fueling stations used by Dillon to support
Owens Corning's business are fine for its needs.
Uncapher also worries about the availability of replacement vehicles in the event of equipment problems. "What happens if a
truck goes down," he asked. "Can [providers] still get capacity?"
Yet for the growing supporters of natural gas for transportation, these issues amount to little more than growing pains.
Keeley is convinced that the train (or truck) has left the yard, and that the public will catch on natural gas' enormous
potential once refueling stations start to become as visible as gas stations on the nation's roads.
"It's not often you can use this term without it being an overstatement, but this is truly a game changer," he said.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.