James Cooke is a principal analyst with Nucleus Research in Boston, covering supply chain planning software. He was previously the editor of CSCMP?s Supply Chain Quarterly and a staff writer for DC Velocity.
Co-loading may be an old idea, but it's getting a new look as shippers search for ways to control rising transportation costs. It's not hard to understand the concept's appeal. If two or more shippers have loads bound for the same destination—typically, a mutual retail customer—co-loading, or combining those shipments on a single truck, allows them to share freight expenses.
For all its benefits, however, co-loading requires some work. For one thing, there's the matter of identifying suitable loads—shipments going to a common destination within the same—often tight—delivery window. For another, there's the need to synchronize the associated processes among the various shipping partners. So it stands to reason that these days, those tasks are often performed by transportation management systems (TMS)—software that can identify opportunities for co-loading and orchestrate the activities.
Automating the process provides a number of benefits, says Ben Cubitt, senior vice president of consulting and engineering at Transplace, a company that offers a co-loading solution. For one thing, it spares staff members from having to sift through reams of documents to locate suitable loads and then coordinate the moves. "If you try to do co-loading manually, it's fine for a pilot, but you can't scale it," he explains.
On top of that, a TMS automatically tracks any data required for auditing purposes, Cubitt says. As an added benefit, the application imposes discipline on the process, ensuring that all participants follow a set of standard procedures for building combined shipments, carrier selection, and scheduling deliveries.
Yet as much as the software can do to orchestrate the processes, getting a co-loading program off the ground will never be easy. "Co-shipping is very complex," says Fabrizio Brasca, vice president of industry strategy and global transportation at the JDA Software Group. "Who's liable? Who controls the timing of the shipment? There are a whole bunch of execution issues that have to be agreed on." So far, it's not clear whether shippers will decide the savings outweigh the hassles.
3PLs AND CO-LOADING
When it comes to co-loading, European companies are way ahead of their U.S. counterparts. For the past decade, companies in Europe have essentially shared supply chains, going "halfsies" on warehousing and transportation services. Consumer packaged goods companies were pushed into this practice when retailers began demanding more frequent replenishment shipments. To keep costs from skyrocketing, shippers began teaming up to make joint deliveries to shared retail customers. In the United States, however, the practice is just starting to catch on.
Of the U.S. shippers that have engaged in co-loading to date, most have used a third-party logistics service provider (3PL) to coordinate the shared hauls. Typically, the shippers pass along their shipment plans to the 3PL, which marries their loads up into a combined shipment. The 3PL then tenders the consolidated load to a carrier.
One U.S. logistics service provider that's heavily involved in this area is Scranton, Pa.-based Kane Is Able. Kane's co-loading customers include a number of mid-tier consumer packaged goods companies, including Sun-Maid and Topps. The 3PL uses its proprietary TMS to identify common ship-to points and requested delivery dates, and then uses that information to build consolidated shipments for delivery within the retailers' delivery windows.
Another U.S. company that's active in the co-loading arena is Frisco, Texas-based Transplace, which bills itself as both a 3PL and technology provider. For the past year, Transplace has been working with three consumer packaged goods companies—Colgate-Palmolive, Clorox, and Del Monte—on a co-loading pilot. The three shippers are combining loads into full truckload shipments on one lane, using Transplace as a broker. Prior to the pilot, the three companies were making deliveries on different schedules.
Transplace modified its TMS to facilitate the co-loading process, according to Cubitt. Because Colgate-Palmolive and Del Monte are Transplace customers, they have fully integrated their processes and shipment data into the Transplace TMS. Clorox submits its shipment requests to Transplace as electronic data interchange (EDI) messages. The Transplace TMS then merges the requests from all three shippers into a single consolidated load if a combined move meets the needs of the shippers.
If Transplace can't build a combined load from two or three of the shipper requests, then Del Monte submits the order through the regular TMS channels. "The rule has been to make the best truck combination," explains Roger Sechler, director of transportation at Del Monte. "If all three don't fit on the truck, some will ride separate. We'll use our normal carrier if it's not possible to do a consolidated shipment."
Sechler says his company has realized freight savings from the program, which has proved to be less expensive than using less-than-truckload (LTL) service. He adds that the retailers involved have been pleased with the co-loading program because they've seen a reduction in inventory due to shorter leadtimes and more frequent replenishments. In light of the pilot's success, Sechler says, Del Monte and the other two shippers plan to expand the pilot to additional lanes this summer.
But not every shipper doing co-loading has engaged a 3PL. JDA Software has one client, a consumer packaged goods company that did not wish to be identified, that is using a TMS to build consolidated shipments with a partner, according to Brasca. The JDA customer takes in shipment orders from its partner and then feeds them into the TMS to build a combined load.
BARRIERS TO ADOPTION
If co-loading makes economic sense, why aren't more companies using TMS applications to do this? Control over the process has been the biggest issue, as one party has to be the dominant partner, says Brasca "Only one of the two partner entities can own the decision and execution process," he notes.
Gartner analyst C. Dwight Klappich says business process issues have been one of the biggest impediments to the adoption of co-loading, as the practice requires the shipping partners to align their processes and activities. In addition, since each organization has its own needs and priorities, the parties have to put a mechanism in place for resolving conflicts.
Along with issues of shipment control, another impediment has been antitrust concerns. Under antitrust law, companies cannot collude on activities that raise prices or restrain marketplace competition. In theory, two companies could use co-loading to reduce logistics costs, resulting in lower product prices that could potentially be leveraged to force a competitor out of the market. That's one reason why shippers engaged in co-loading have turned to third-party providers. The assumption has been that using a middleman shields them from antitrust concerns.
But a development under way in Europe may offer another model for addressing this problem. The business consortium Collaboration Concepts for Co-Modality (CO3) has begun developing a legal framework based on the concept of establishing a "neutral trustee" that would coordinate movements between two or more shippers. CO3 expects to complete work on that framework by 2014. If it were to become accepted legal practice, the use of a trustee might mitigate antitrust concerns.
Antitrust and shipment control notwithstanding, more shippers in the United States are expected to give co-loading a try as they face mounting pressure to cut freight costs. Cubitt says his company, Transplace, is currently in discussions with several other shippers about co-loading. "There are too many cost savings for shippers to gain from consolidation vs. shipping on their own," Cubitt says.
Sechler agrees. "If you have LTL volume going to a customer and the other shipper is in the same geographical area, co-loading makes a lot of sense," he says.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."