Out on the Midwest prairie, the Murphy Warehouse Co. has made major investments in reducing its facilities' impact on the environment. CEO Richard Murphy believes it's the right thing to do for his company and the community.
Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
Out in Minneapolis, you might note on approaching Murphy Warehouse Co.'s distribution centers that the landscaping looks a little different from what you might see at other industrial sites—a mix of native prairie grasses rather than a green lawn. That's the first sign of the many steps the company has taken to conserve resources and invest in sustainability.
The Murphy Co. operates 2.3 million square feet of warehousing space across 13 buildings in the Minneapolis area. It doesn't own all of them, but in those that it does, it has invested heavily in energy conservation, recycling, improved storm water runoff, and more—all aimed at decreasing the warehouses' impact on the environment.
The Murphy Co. and a relative handful of other privately held warehousing companies around the country have made the leap into sustainability in a major way. (See sidebar on The Barrett Companies for another example.)
Richard T. Murphy, president and CEO of the company, has become an evangelist for investing in sustainability. He speaks regularly on the topic and urges business owners to look hard at the long-term benefits for both their businesses and the environment, an argument made more credible by his hard-nosed understanding of business reality and the need for returns on those investments.
Murphy is the fourth generation of his family to run the company, which was founded in 1904. He did not initially set out to become a warehousing executive. He earned degrees in landscape architecture from the University of Minnesota and Harvard University, and taught the subject at Syracuse University and back at his Minnesota alma mater for 25 years.
That training and what he considers his family's legacy inform his commitment to sustainability initiatives. "The Murphy family has always felt that as part of the community, it was important to be a leader. Today, sustainability is one of the areas where it's important to do that," he says. "We want to show the business community what you can do."
Murphy acknowledges that privately held companies have one major advantage over their publicly traded counterparts when it comes to investing capital in sustainability initiatives. And that is that they have greater tolerance for waiting out returns on investment (ROI). But he emphasizes that he takes ROI seriously. "Our perspective is a lot longer than the publicly traded sector's, but we still have to have an ROI in a reasonable amount of time," Murphy says. "We still have to pay the bills and pay our employees."
SEEING THE LIGHT
As for the kind of long-term investments Murphy is talking about, one example is his decision to light his warehouses with LEDs. LEDs (light-emitting diodes) cost twice as much as state-of-the-art T-5 fluorescent lighting, but use far less energy. Last year, the company conducted a lighting analysis on one of its buildings, a 350,000-square-foot warehouse built in the 1980s and purchased by the Murphy Co. in 2012. At the time of the purchase, the building had an antiquated high-pressure sodium lighting system.
The study showed that LEDs with motion sensors offered a 4.4-year ROI, compared with 2.6 years with T-5s. Despite that, the company chose to invest in LEDs—something public companies would have difficulty justifying.
"They are double the cost, but use one-third of the energy," Murphy says. "And we will never touch those lights in our working lifetimes." The LEDs, he says, have an expected life span of 17 years in a two-shift operation, compared with three years for modern fluorescents. The lights it chose, from Lithonia, included diffuse lenses to reduce glare and motion sensors that allow for the lights to remain off in unoccupied areas.
Murphy is also proud of changes made to the building's exterior lighting. The lights operate most of the time at 20 percent of the normal lumen level, but motion sensors bring them up to full when a truck—or an intruder—enters the property. "It works and it's cool," he says. "It makes us a good neighbor and gives us better security."
Murphy hopes the lighting and other investments made in the building will earn it a Platinum LEED certification from the U.S. Green Building Council. (LEED, which is an acronym for Leadership in Energy and Environmental Design, is a Green Building Council program that provides third-party verification of green buildings based on a strict set of standards.) Three other Murphy DCs have already earned LEED certification, two gold and one silver.
He considers the not-insignificant cost of earning LEED certification to be a strategic benefit for his company—largely because a growing number of customers now factor in sustainability when they go to choose a vendor. "We saw a client base that needs our help in reaching their own sustainability goals," Murphy says. He adds that although he hasn't seen any requests for proposals that specifically asked about his company's green credentials, he also knows he has won business because of it.
ALL THE PRETTY FLOWERS
In addition to major operational improvements in lighting and energy use, the Murphy Co. has paid close attention to issues like landscaping and ground water. Richard Murphy's background in landscape architecture has much to do with that.
The deliberate use of native prairie grasses at the facilities is a prime example. "You drive around a lot of industrial parks, you find manicured grass," he says. "It makes no sense environmentally, aesthetically, or economically."
The Murphy Co. began installing prairie flora on its properties in 1994. The company estimates it has saved close to $1 million at two of the facilities since that time as a result of installation and maintenance costs that are far lower than for seeded lawns of sod. Murphy says the ROI for installation is 1.3 years and that annual maintenance costs are one-fifth those of maintaining a cut lawn.
Murphy finds the company's experience at its Northtown Logistics campus to be telling. "We run 33,000 trucks in and out of there annually," he says. "And the number one thing we hear from the city is about all the pretty flowers on Main Street. We're saving money, have better carbon sequestration, and visually, it's what people like to look at."
MAKING SOLAR POSSIBLE
Solar power is another area where the Murphy Co. has had success that is contrary to conventional wisdom. Between 2010 and 2012, the Murphy Co. installed eight solar systems on five buildings that combined produce 320 kilowatt-hours of electricity, making it one of the largest producers of solar power in the state. Murphy points out that low utility rates in the Midwest militate against making a straightforward investment in solar power. The company took advantage of several grants to build a business case for the installations. Those included grants from the state and federal governments and the local electric utility.
The final piece of the solar puzzle came in the form of Small Business Administration (SBA) loans—a type of financing not generally available to warehousing companies because they usually don't meet a key lending standard that rates companies on the number of employees per square foot of building space. "When they saw we were investing in solar power, we were instantly in the program," Murphy says. That financing was crucial. The SBA loan provided 95 percent of the financing. He says the long ROI—11 years for the solar power investment—would have prohibited the investment without it.
Putting the sun to work twice
When you drive down the hill toward the Barrett Distribution Centers facility in Franklin, Mass., the building's roof is visible through the trees. You might not notice at first that the roof is unusual in some way—until a bright glint of sunshine catches your eye.
The sun is reflecting off the solar array on the facility's roof, an array that provides 100 percent of the power required by the 260,000-square-foot building.
From the inside of the facility, another investment becomes obvious. Skylights dot the ceiling, shedding light on the work areas below—and reducing the need for electrical lighting.
Barrett has made an aggressive investment in renewable energy. Working with Canadian Solar, one of the world's largest solar companies, the firm has installed over 2,000 295-watt photovoltaic solar panels on the roof of its headquarters building in Franklin. The Barrett roof array will produce 720,000 kilowatt-hours (kwh) annually. This will make the facility entirely self-sufficient and generate a surplus of 300,000 kwh annually to help offset the load at the company's other locations.
In addition, the use of solar power sharply reduces the facility's carbon footprint. Arthur Barrett, president of the company, says that its investments in solar panels, "daylighting," energy-efficient lighting, and energy-efficient chargers for its material handling equipment will result in a zero carbon footprint for the company. According to a report from the environmental consulting firm GXT Green, hired by Barrett to conduct an analysis of the building, the warehouse produced the equivalent of 952,534 pounds of CO2 annually prior to the project. The 720,000 kwh of electricity expected to be generated by the solar panels equates to 1.3 million pounds of CO2, based on a conversion factor of 1.85 pounds of carbon per kwh, the consultant wrote.
The power produced by the Barrett building's solar array will also help National Grid, an electricity supplier for 22 states in the Northeast, meet mandates to provide a portion of its power from renewable energy. Specifically, Barrett will aid National Grid in meeting its obligations by generating Solar Renewable Energy Credits, or SRECs. These credits, which represent the value added by environmental benefits and renewable energy costs versus the conventional coal and natural gas methods, can be sold back to the utility company at market value.
A couple of factors made the Barrett solar project financially feasible. The company was able to take advantage of a 30-percent federal tax grant for investing in renewable energy. Second, Bank of America accepted the tax grant as the firm's equity infusion. In other words, the bank allowed Barrett to use the tax credit as its stake in the project, a stake required for the loan.
While the annual debt service for the project will be $215,000, the company expects a positive cash flow thanks to the reduced energy costs and the value of the SRECs it receives as a result of producing electricity from solar energy. Those will provide a total cash flow of 153 percent of the annual loan payments, the company anticipates. The project is expected to generate a return on investment of 30 percent for the first 11 years.
A second phase of the Barrett initiative involves daylight harvesting—via those windows in the ceiling. Fifty-one Sunoptics Prismatic Skylights installed in the building have reduced Barrett's electric load from lighting by 70 to 80 percent, depending on the season, while reducing the amount of heat generated in the summer months.
The lights offer another advantage, perhaps less measurable than power savings but significant nonetheless. And that is the value of daylight for the workforce. A study sponsored by Pacific Gas and Electric Co. found that students with the most classroom daylight progressed 26 percent faster in reading and 20 percent faster in math than did those students with the least amount. In a warehouse environment, the results can be even more pronounced. Productivity can be improved, as can picking accuracy rates, warehouse damage rates, safety, and security. Morale can be enhanced and absenteeism reduced, simply because a workplace that is well lit is much more pleasant than one that is not.
Editor's note: Clifford Lynch contributed to this article.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."