Many different factors can detract from lift truck battery performance—including a few you might not have thought of. Industry insiders tell us what to watch for.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
In some warehouses and DCs, lift truck batteries are taken for granted. Much like car batteries, they're treated as something that can essentially be ignored until there's a problem. But a lift truck battery is not a "set it and forget it" piece of equipment. Rather, it's a complex device powered by electrochemical reactions; compromise the battery's ability to efficiently produce those reactions and you'll diminish its performance and lifespan. Indeed, the key to getting superior performance from a lift truck battery, says Harold Vanasse, vice president of sales and marketing for battery management systems supplier Philadelphia Scientific, is to understand the following fact: "The laws of physics can't be violated!"
Not everyone understands that, though. As a result, some of the many factors that can detract from battery performance tend to get overlooked. Want to know what you may be missing? Here's advice from industry insiders on what to watch for—including a few things you might never have thought of.
Temperature. Temperature—both high and low—has an enormous impact on battery performance. As you might expect, a battery can be destroyed if it should freeze. But even moderately low battery temperatures will decrease capacity. At 30 degrees F internal temperature, the available battery capacity is reduced by roughly 30 percent, says Bill Rubenzer, vice president, sales and marketing at industrial battery manufacturer Storage Battery Systems LLC. Even at 50 degrees internal temperature, a 1,000-ampere-hour battery will act more like a 600-700 amp-hour unit, according to Tony Amato, executive vice president of battery distributor Industrial Battery Products Inc.
When the battery temperature falls below 40, the voltage will appear artificially high and a battery discharge indicator (BDI) will show more power available than there actually is, says Steve Spaar, marketing director-Americas for the battery manufacturer EnerSys, which also owns Douglas brand batteries. At low temperatures, the charger will also see the voltage as artificially high and will shut off too soon, which leads to shorter battery life.
There are ways to counteract the effects of frosty temperatures. One option for extremely cold environments is to insulate the battery compartment. Another is to use a battery with a high amp-hour capacity. It's possible to raise that capacity in an existing battery by increasing the acid content in the electrolyte solution (the mix of water and acid that governs the battery's electrochemical reaction and thus, its voltage). However, Amato warns, there's a trade-off: You'll get more run time per shift, but you'll also be shortening the battery's useful life by potentially as much as two years.
A battery with tubular positive plates will have more usable capacity than an equivalent flat-plate-construction battery, and so should be considered for cold applications, Rubenzer says. Not just batteries but also chargers should be specifically designed for low temperatures, and battery discharge indicators should be adjusted for cold conditions.
Sustained high battery temperatures can do serious damage. Battery life can be reduced by as much as 50 percent for every 15-degree increase over 77, based on average temperatures. As a battery's sustained temperature increases, moreover, the loss of battery life accelerates.
Battery heating is caused by the resistance of the intercell connectors while a vehicle is in use, according to PowerDesigners, a manufacturer of battery chargers and monitoring systems. Additional heating due to this same effect occurs during charging, and the higher amperage used during opportunity and fast charging exacerbates the problem, the company says. Because there's no cooldown period following the charge, as in a conventional charging application, the battery remains hot.
Hot air temperatures can also lead to overheating, especially in fast and opportunity charging operations. Power Designers explains it this way: While it is in use (i.e., being discharged), a battery usually will be warmer than ambient temperatures. As the ambient temperature rises, the air becomes less effective in cooling the battery, and the battery's internal temperature will rise. Charging will further raise the battery's internal temperature—possibly to the point where the battery could suffer damage if you're not careful.
For example, discharging typically adds about 15 degrees to the battery temperature. At an ambient temperature of 75, then, discharging will add enough heat to raise the battery's temperature to 90. Charging will add another 10 degrees, bringing the battery's temperature to 100. When a battery reaches 130 degrees, the charger will issue a "battery over temp" fault and will stop the charge to prevent battery damage. In this case, the battery has a margin of 30 degrees before that happens. But at an ambient temperature of 90, the battery begins charging at 105 degrees (90 + 15). The added heat from charging (10 degrees) coupled with the reduced cooling effect of the higher ambient temperature could potentially cause the internal temperature to rise high enough to trigger a "battery over temp" fault.
Making sure battery charging areas are well ventilated to provide good air movement will help to minimize average battery temperatures, according to Aerovironment, the manufacturer of PosiCharge fast charging systems. For battery changing systems, make sure there is a cooldown period after charging and use a first-in, first-out (FIFO) rotation. For opportunity charging, consider using ventilated battery trays or some type of active cooling, such as blowing air.
Temperature will affect cells differently depending on the battery layout or position in the lift truck, causing some cells to be overdischarged while others are underdischarged, notes Ken Sanders, director of motive power battery engineering for East Penn Manufacturing Co. Inc., maker of Deka brand batteries. A weekly equalizing charge—an extra-long charge that brings each cell in the battery up to the same, maximum capacity—will allow battery and cell temperatures to reach a state of equilibrium, thus minimizing cell-to-cell temperature variations and improving battery performance and longevity, he says.
Failing to equalize. Batteries should be equalized once a week, says Amato. Unfortunately, that doesn't always happen as scheduled, due to poor maintenance tracking or because with chargers that are set to automatically do an equalizing charge, users tend to assume that everything is happening as planned. But that's not always a safe assumption, Amato warns. In a facility that rotates multiple batteries, "the batteries don't always get on that charger the right day or time," he says. A battery tracking and monitoring system that alerts managers when a particular battery has not been equalized is one possible solution.
Improper watering. Overwatering, underwatering, or watering at the wrong time will lead to a host of problems that can shorten battery life. These include plate oxidation and capacity loss; inadequate electrolyte levels; drying out and overheating; reduced amp hours, which can lead to overcharging and overheating; and boilovers, resulting in acid damage to battery tops, equipment, and floors (and potentially personnel) and requiring a costly acid adjustment.
Battery manufacturers recommend filling after an equalizing charge. Because the electrolyte expands when the battery is in use, watering after a charge helps to prevent overfilling and boilovers, say the folks at Flow-Rite Controls, a supplier of battery watering systems. It's best to fill on a regular schedule: weekly for heavy-use applications and less frequently (perhaps as little as once a month) for light-use applications.
Manually filling individual cells correctly—adding neither too much nor too little—is not easy, and the process typically takes around 15 minutes. Single-point watering systems maintain reliable electrolyte levels and take less than a minute, according to Flow-Rite and other providers of watering systems. These systems consist of automatic shut-off valves connected to tubing, which replace the battery's vent caps. Once the tubing is connected to a water supply, water flows into each cell until it reaches the correct level. When using a single-point watering system, be sure to regularly check the system valves to prevent potential clogs.
Overdischarging. Regularly overdischarging—allowing a battery to dip below 20 percent state of charge—will damage the battery, causing premature capacity loss and shortening its lifespan. One increasingly common reason operators overdischarge batteries is that lift trucks are traveling faster and are lifting heavier loads higher and more quickly than in the past, which places greater demands on the battery. This is particularly true of trucks with the newer alternating current (AC) motors, which pull more current out of the battery than their direct current (DC) counterparts. "You're getting 10 to 15 percent more work out of [an AC] truck, but the battery technology is still the same," Amato says. "That means you're using 10 to 15 percent more power in the same time frame."
If the battery isn't sized to meet that extra demand, "the battery will draw down to a 20-percent charge sooner than you would see with a DC truck," says Spaar of EnerSys. "So if you're lifting high at the end of a shift, it could put you over the limit." Larger-capacity batteries designed for AC trucks and "lockout" systems that prevent lifting if the state of charge gets too close to 20 percent will help prevent overdischarging.
Overdischarging can also happen when lift truck operators in a facility that uses opportunity or fast charging cut short or skip scheduled breaks. Those breaks are essential windows for charging batteries; operators who miss some breaks are likely to run batteries down below the minimum before their shifts end, says Aerovironment. Making break schedules mandatory and using a properly sized charging system will help to prevent this problem.
Moisture. Moisture can cause corrosion on the battery connectors and tray, which allows voltage leakage from the battery to the frame of the lift truck—a situation that can cause the truck's electrical system to ground fault, says Sanders. Moisture, by the way, is not just a problem in hot, humid climates. It can also become a problem when batteries are overwatered or when the fans in high-frequency chargers draw in moist air and blow it over batteries and associated electrical components.
The best method of preventing humidity-related corrosion is a simple one: keeping the battery tops as clean and dry as possible. Rubenzer of Storage Battery Systems also recommends fully insulated, bolt-on cables, which are less susceptible to moisture-related corrosion. Be sure, too, to keep high-frequency chargers away from wet or washdown areas, he says.
"Parasitic" loads. Some integral devices and optional features, such as heaters, fans, and GPS, get their power from the same batteries that power the lift truck. While the energy draw of any one device may be low, a battery under such constant "parasitic" loads may require a refresh charge more frequently to counteract the higher battery self-discharge rate, says Sanders. This will negatively affect performance and life. To reduce or eliminate the need for refresh charges, be sure to use a battery with enough capacity to handle the total demand for an entire shift.
Outdated chargers. Technological advances mean that today's lift trucks—and the demands they place on batteries—are different from those of a decade ago. Yet many people who regularly update their forklifts have 10- or 15-year-old chargers, notes Amato. "Some of the outputs of those chargers have not kept up with the requirements of today's battery," he says. He recommends verifying that existing chargers are adequate for your current battery applications.
Pushing loads, driving uphill, and heavy lifting. Regularly driving up inclines, pushing loads (long frowned upon by lift truck manufacturers), and high lifting of heavy loads can quickly drain batteries while placing physical strain on trucks. There is no adverse effect on battery service life, but the kilowatt-hour consumption is higher and the battery should be sized accordingly, Rubenzer says. If those activities occur daily, consider using the highest ampere-hour-capacity battery available, he adds.
THE POWER OF PREVENTION
Lift truck batteries are designed to work for five years, or 1,500 to 1,800 cycles, assuming they are used and maintained correctly, says Vanasse. "If a battery doesn't last that long, then it's probably your own fault," he observes. That's why the experts we consulted for this article agree that regular preventive maintenance (PM) is a must for maximizing battery life and performance.
Even fleet managers who scrupulously follow a PM schedule for their lift trucks may not do the same for batteries. But batteries are costly and they're critical to an operation's productivity, so there should be a regular PM schedule in place to make sure they're getting cleaned, equalized, and watered appropriately, says Power Designers.
For many fleets, the most effective way to do that is to use a battery monitoring system that collects data, issues alerts, and creates reports on such things as cycles, equalization, watering, temperature, and state of charge. "In the past, you wouldn't recognize a problem with a battery until it was too late," says Spaar. "You could go a year or more before seeing a fall-off in performance. With the information systems available now, you can know the same day when somebody didn't water properly or overdischarged."
In Vanasse's view, monitoring systems are invaluable tools for both battery and fleet management. "If you don't measure and make use of that data, you can't improve anything," he says. Put that information together with a preventive maintenance program, and fleet managers can take a much more active role in extending the life of their batteries.
For more information ...
There are hundreds of companies that design, manufacture, sell, and distribute lift truck batteries and related products in North America. Here are just some of those that we've run across.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.