Many different factors can detract from lift truck battery performance—including a few you might not have thought of. Industry insiders tell us what to watch for.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
In some warehouses and DCs, lift truck batteries are taken for granted. Much like car batteries, they're treated as something that can essentially be ignored until there's a problem. But a lift truck battery is not a "set it and forget it" piece of equipment. Rather, it's a complex device powered by electrochemical reactions; compromise the battery's ability to efficiently produce those reactions and you'll diminish its performance and lifespan. Indeed, the key to getting superior performance from a lift truck battery, says Harold Vanasse, vice president of sales and marketing for battery management systems supplier Philadelphia Scientific, is to understand the following fact: "The laws of physics can't be violated!"
Not everyone understands that, though. As a result, some of the many factors that can detract from battery performance tend to get overlooked. Want to know what you may be missing? Here's advice from industry insiders on what to watch for—including a few things you might never have thought of.
Temperature. Temperature—both high and low—has an enormous impact on battery performance. As you might expect, a battery can be destroyed if it should freeze. But even moderately low battery temperatures will decrease capacity. At 30 degrees F internal temperature, the available battery capacity is reduced by roughly 30 percent, says Bill Rubenzer, vice president, sales and marketing at industrial battery manufacturer Storage Battery Systems LLC. Even at 50 degrees internal temperature, a 1,000-ampere-hour battery will act more like a 600-700 amp-hour unit, according to Tony Amato, executive vice president of battery distributor Industrial Battery Products Inc.
When the battery temperature falls below 40, the voltage will appear artificially high and a battery discharge indicator (BDI) will show more power available than there actually is, says Steve Spaar, marketing director-Americas for the battery manufacturer EnerSys, which also owns Douglas brand batteries. At low temperatures, the charger will also see the voltage as artificially high and will shut off too soon, which leads to shorter battery life.
There are ways to counteract the effects of frosty temperatures. One option for extremely cold environments is to insulate the battery compartment. Another is to use a battery with a high amp-hour capacity. It's possible to raise that capacity in an existing battery by increasing the acid content in the electrolyte solution (the mix of water and acid that governs the battery's electrochemical reaction and thus, its voltage). However, Amato warns, there's a trade-off: You'll get more run time per shift, but you'll also be shortening the battery's useful life by potentially as much as two years.
A battery with tubular positive plates will have more usable capacity than an equivalent flat-plate-construction battery, and so should be considered for cold applications, Rubenzer says. Not just batteries but also chargers should be specifically designed for low temperatures, and battery discharge indicators should be adjusted for cold conditions.
Sustained high battery temperatures can do serious damage. Battery life can be reduced by as much as 50 percent for every 15-degree increase over 77, based on average temperatures. As a battery's sustained temperature increases, moreover, the loss of battery life accelerates.
Battery heating is caused by the resistance of the intercell connectors while a vehicle is in use, according to PowerDesigners, a manufacturer of battery chargers and monitoring systems. Additional heating due to this same effect occurs during charging, and the higher amperage used during opportunity and fast charging exacerbates the problem, the company says. Because there's no cooldown period following the charge, as in a conventional charging application, the battery remains hot.
Hot air temperatures can also lead to overheating, especially in fast and opportunity charging operations. Power Designers explains it this way: While it is in use (i.e., being discharged), a battery usually will be warmer than ambient temperatures. As the ambient temperature rises, the air becomes less effective in cooling the battery, and the battery's internal temperature will rise. Charging will further raise the battery's internal temperature—possibly to the point where the battery could suffer damage if you're not careful.
For example, discharging typically adds about 15 degrees to the battery temperature. At an ambient temperature of 75, then, discharging will add enough heat to raise the battery's temperature to 90. Charging will add another 10 degrees, bringing the battery's temperature to 100. When a battery reaches 130 degrees, the charger will issue a "battery over temp" fault and will stop the charge to prevent battery damage. In this case, the battery has a margin of 30 degrees before that happens. But at an ambient temperature of 90, the battery begins charging at 105 degrees (90 + 15). The added heat from charging (10 degrees) coupled with the reduced cooling effect of the higher ambient temperature could potentially cause the internal temperature to rise high enough to trigger a "battery over temp" fault.
Making sure battery charging areas are well ventilated to provide good air movement will help to minimize average battery temperatures, according to Aerovironment, the manufacturer of PosiCharge fast charging systems. For battery changing systems, make sure there is a cooldown period after charging and use a first-in, first-out (FIFO) rotation. For opportunity charging, consider using ventilated battery trays or some type of active cooling, such as blowing air.
Temperature will affect cells differently depending on the battery layout or position in the lift truck, causing some cells to be overdischarged while others are underdischarged, notes Ken Sanders, director of motive power battery engineering for East Penn Manufacturing Co. Inc., maker of Deka brand batteries. A weekly equalizing charge—an extra-long charge that brings each cell in the battery up to the same, maximum capacity—will allow battery and cell temperatures to reach a state of equilibrium, thus minimizing cell-to-cell temperature variations and improving battery performance and longevity, he says.
Failing to equalize. Batteries should be equalized once a week, says Amato. Unfortunately, that doesn't always happen as scheduled, due to poor maintenance tracking or because with chargers that are set to automatically do an equalizing charge, users tend to assume that everything is happening as planned. But that's not always a safe assumption, Amato warns. In a facility that rotates multiple batteries, "the batteries don't always get on that charger the right day or time," he says. A battery tracking and monitoring system that alerts managers when a particular battery has not been equalized is one possible solution.
Improper watering. Overwatering, underwatering, or watering at the wrong time will lead to a host of problems that can shorten battery life. These include plate oxidation and capacity loss; inadequate electrolyte levels; drying out and overheating; reduced amp hours, which can lead to overcharging and overheating; and boilovers, resulting in acid damage to battery tops, equipment, and floors (and potentially personnel) and requiring a costly acid adjustment.
Battery manufacturers recommend filling after an equalizing charge. Because the electrolyte expands when the battery is in use, watering after a charge helps to prevent overfilling and boilovers, say the folks at Flow-Rite Controls, a supplier of battery watering systems. It's best to fill on a regular schedule: weekly for heavy-use applications and less frequently (perhaps as little as once a month) for light-use applications.
Manually filling individual cells correctly—adding neither too much nor too little—is not easy, and the process typically takes around 15 minutes. Single-point watering systems maintain reliable electrolyte levels and take less than a minute, according to Flow-Rite and other providers of watering systems. These systems consist of automatic shut-off valves connected to tubing, which replace the battery's vent caps. Once the tubing is connected to a water supply, water flows into each cell until it reaches the correct level. When using a single-point watering system, be sure to regularly check the system valves to prevent potential clogs.
Overdischarging. Regularly overdischarging—allowing a battery to dip below 20 percent state of charge—will damage the battery, causing premature capacity loss and shortening its lifespan. One increasingly common reason operators overdischarge batteries is that lift trucks are traveling faster and are lifting heavier loads higher and more quickly than in the past, which places greater demands on the battery. This is particularly true of trucks with the newer alternating current (AC) motors, which pull more current out of the battery than their direct current (DC) counterparts. "You're getting 10 to 15 percent more work out of [an AC] truck, but the battery technology is still the same," Amato says. "That means you're using 10 to 15 percent more power in the same time frame."
If the battery isn't sized to meet that extra demand, "the battery will draw down to a 20-percent charge sooner than you would see with a DC truck," says Spaar of EnerSys. "So if you're lifting high at the end of a shift, it could put you over the limit." Larger-capacity batteries designed for AC trucks and "lockout" systems that prevent lifting if the state of charge gets too close to 20 percent will help prevent overdischarging.
Overdischarging can also happen when lift truck operators in a facility that uses opportunity or fast charging cut short or skip scheduled breaks. Those breaks are essential windows for charging batteries; operators who miss some breaks are likely to run batteries down below the minimum before their shifts end, says Aerovironment. Making break schedules mandatory and using a properly sized charging system will help to prevent this problem.
Moisture. Moisture can cause corrosion on the battery connectors and tray, which allows voltage leakage from the battery to the frame of the lift truck—a situation that can cause the truck's electrical system to ground fault, says Sanders. Moisture, by the way, is not just a problem in hot, humid climates. It can also become a problem when batteries are overwatered or when the fans in high-frequency chargers draw in moist air and blow it over batteries and associated electrical components.
The best method of preventing humidity-related corrosion is a simple one: keeping the battery tops as clean and dry as possible. Rubenzer of Storage Battery Systems also recommends fully insulated, bolt-on cables, which are less susceptible to moisture-related corrosion. Be sure, too, to keep high-frequency chargers away from wet or washdown areas, he says.
"Parasitic" loads. Some integral devices and optional features, such as heaters, fans, and GPS, get their power from the same batteries that power the lift truck. While the energy draw of any one device may be low, a battery under such constant "parasitic" loads may require a refresh charge more frequently to counteract the higher battery self-discharge rate, says Sanders. This will negatively affect performance and life. To reduce or eliminate the need for refresh charges, be sure to use a battery with enough capacity to handle the total demand for an entire shift.
Outdated chargers. Technological advances mean that today's lift trucks—and the demands they place on batteries—are different from those of a decade ago. Yet many people who regularly update their forklifts have 10- or 15-year-old chargers, notes Amato. "Some of the outputs of those chargers have not kept up with the requirements of today's battery," he says. He recommends verifying that existing chargers are adequate for your current battery applications.
Pushing loads, driving uphill, and heavy lifting. Regularly driving up inclines, pushing loads (long frowned upon by lift truck manufacturers), and high lifting of heavy loads can quickly drain batteries while placing physical strain on trucks. There is no adverse effect on battery service life, but the kilowatt-hour consumption is higher and the battery should be sized accordingly, Rubenzer says. If those activities occur daily, consider using the highest ampere-hour-capacity battery available, he adds.
THE POWER OF PREVENTION
Lift truck batteries are designed to work for five years, or 1,500 to 1,800 cycles, assuming they are used and maintained correctly, says Vanasse. "If a battery doesn't last that long, then it's probably your own fault," he observes. That's why the experts we consulted for this article agree that regular preventive maintenance (PM) is a must for maximizing battery life and performance.
Even fleet managers who scrupulously follow a PM schedule for their lift trucks may not do the same for batteries. But batteries are costly and they're critical to an operation's productivity, so there should be a regular PM schedule in place to make sure they're getting cleaned, equalized, and watered appropriately, says Power Designers.
For many fleets, the most effective way to do that is to use a battery monitoring system that collects data, issues alerts, and creates reports on such things as cycles, equalization, watering, temperature, and state of charge. "In the past, you wouldn't recognize a problem with a battery until it was too late," says Spaar. "You could go a year or more before seeing a fall-off in performance. With the information systems available now, you can know the same day when somebody didn't water properly or overdischarged."
In Vanasse's view, monitoring systems are invaluable tools for both battery and fleet management. "If you don't measure and make use of that data, you can't improve anything," he says. Put that information together with a preventive maintenance program, and fleet managers can take a much more active role in extending the life of their batteries.
For more information ...
There are hundreds of companies that design, manufacture, sell, and distribute lift truck batteries and related products in North America. Here are just some of those that we've run across.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."