Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Teamsters union leaders, including General President James P. Hoffa, did not know until late April that
YRC Worldwide Inc. had made an informal and unsolicited offer to acquire rival Arkansas Best Corp., even though
the takeover proposal was discussed and approved weeks before by a YRC board that includes two members appointed
by the Teamsters, according to a well-placed source.
One of those union-appointed members is Harry J. Wilson, a renowned financier who today is chairman and CEO of
MAEVA Group LLC, a New York-based corporate restructuring firm. In February, MAEVA signed a potential multi-million
dollar contract with YRC for advisory services in "connection with one or more potential transactions and/or strategic
initiatives."
According to a Feb. 21 filing with the Securities and Exchange Commission (SEC), MAEVA signed a contract with
YRC, effective Feb. 1, to perform advisory services in "connection with one or more potential transactions and/or
strategic initiatives" that YRC may pursue.
According to the filing, MAEVA is to be paid $250,000 in monthly fees for the next four months from the date
of the filing. The firm would also receive a maximum of $5.5 million in what YRC called "completion fees." The
agreement expires on Dec. 31 unless extended by mutual consent or terminated by YRC with 30 days written notice,
according to the filing.
The other Teamster-appointed member is Douglas O. Carty, co-founder and chairman of Switzer-Carty Transportation Inc.,
a Canadian company specializing in school bus transportation services.
In an e-mail today to DC Velocity, Wilson said his firm followed the proper legal guidelines in disclosing
the agreement with YRC. Wilson added that the Teamsters were "directly informed of the retention" to ensure they were
aware of it. He declined to comment on whether he notified the union at or around the time that YRC's board approved
the buyout plan, citing confidentiality of board discussions.
In an e-mailed statement yesterday, YRC said the buyout offer was "fully vetted by its management and board," and
it was their "mutual conclusion that it was very much in the interest of all shareholders and stakeholders."
According to the source, on or about April 29, the union became aware of a March 25 letter from James L. Welch to
Arkansas Best President and CEO Judy McReynolds referencing a March 22 face-to-face meeting between the two executives
to discuss a possible business combination. The meeting was held at Arkansas Best's corporate headquarters in Fort Smith, Ark.
The Teamsters, which also represent ABF workers, reacted angrily to word of the possible buyout. Hoffa said in a statement
Friday that it was "unconscionable" that YRC would move on a possible acquisition of Arkansas Best while the union and ABF were
in the midst of highly charged and sensitive contract talks. "This interference in the collective bargaining process is an
affront to all of the hardworking men and women at both companies," Hoffa said.
The source said Hoffa was effectively blindsided by news of the takeover talks. Teamsters spokesman Galen Munroe said
the union would have no comment beyond last Friday's statement.
On May 3, ABF and the Teamsters' international union agreed on a tentative five-year contract. Leaders of Teamster
locals representing ABF workers will meet early next week to review the proposal. If the locals approve it, the compact
will be mailed to ABF's rank-and-file for a ratification vote.
The Teamsters' biggest concern appears to be that without a ratified collective bargaining agreement in place, ABF workers
would fall under a less-generous YRC compact if the two companies were combined. The union also worries that a merger would
leave many of the 7,500 ABF Teamsters out in the cold because YRC workers would likely be chosen to fill the same job applied
for by two candidates.
News of the takeover talk was first reported on DC Velocity's website last Wednesday. That evening, Arkansas Best
issued a statement confirming it was approached in late March by YRC about a possible acquisition of ABF but told YRC in early
April that it wasn't interested at that time. Arkansas Best cited, among other things, intense negotiations with the Teamsters
over a new collective bargaining agreement with ABF that the company has said repeatedly would be critical to its efforts to
remain competitive. ABF has the highest labor costs in the less-than-truckload (LTL) industry.
The companies have not spoken since early April, Arkansas Best said in its statement.
Welch said in a statement the next day that YRC wants to buy all of Arkansas Best, whose businesses include ABF—which
accounts for about 80 percent of overall revenue—and Panther Expedited Services, the nation's second largest expedited
transportation provider. According to the source, YRC floated an informal proposal for Arkansas Best of $18 a share. Near the
close of trading on Wednesday, Arkansas Best's market capitalization stood at slightly more than $432 million.
Welch told other media outlets (he would not speak to DC Velocity) that a transaction would add significant traffic
density to the combined LTL network. Welch added that after a two-year effort to revamp YRC's operations to improve efficiencies
and drive down costs, it was time for the company to take a bold growth-oriented step.
WILSON'S ROLE?
What's unknown is the level of Wilson's involvement, if any, in a potential YRC-ABF transaction. Wilson, a renowned
41-year-old money manager, was chosen to YRC's board by the Teamsters in the wake of a major restructuring that kept
YRC out of bankruptcy at the end of 2009. The union, which represents approximately 25,000 YRC workers, was awarded
two board seats and a chunk of heavily diluted YRC stock in return for 15-percent wage concessions and a dramatic
cut in the company's pension contributions.
Overland Park, Kan.-based YRC was allowed to suspend pension contributions from mid-2009 until the start of 2011, when
it resumed them at only one-fourth of historical levels. The company isn't expected to restore full contributions until 2015
at the earliest.
Wilson worked for Goldman, Sachs & Co. and the Blackstone Group, two of the finance industry's heavyweights, and was
then named partner at private equity firm Silver Point Capital before retiring at 36. He served on President Barack Obama's
auto industry crisis task force and played a key role in the restructuring of General Motors Corp. after the automaker's
mid-2009 bankruptcy filing.
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."
IT projects can be daunting, especially when the project involves upgrading a warehouse management system (WMS) to support an expansive network of warehousing and logistics facilities. Global third-party logistics service provider (3PL) CJ Logistics experienced this first-hand recently, embarking on a WMS selection process that would both upgrade performance and enhance security for its U.S. business network.
The company was operating on three different platforms across more than 35 warehouse facilities and wanted to pare that down to help standardize operations, optimize costs, and make it easier to scale the business, according to CIO Sean Moore.
Moore and his team started the WMS selection process in late 2023, working with supply chain consulting firm Alpine Supply Chain Solutions to identify challenges, needs, and goals, and then to select and implement the new WMS. Roughly a year later, the 3PL was up and running on a system from Körber Supply Chain—and planning for growth.
SECURING A NEW SOLUTION
Leaders from both companies explain that a robust WMS is crucial for a 3PL's success, as it acts as a centralized platform that allows seamless coordination of activities such as inventory management, order fulfillment, and transportation planning. The right solution allows the company to optimize warehouse operations by automating tasks, managing inventory levels, and ensuring efficient space utilization while helping to boost order processing volumes, reduce errors, and cut operational costs.
CJ Logistics had another key criterion: ensuring data security for its wide and varied array of clients, many of whom rely on the 3PL to fill e-commerce orders for consumers. Those clients wanted assurance that consumers' personally identifying information—including names, addresses, and phone numbers—was protected against cybersecurity breeches when flowing through the 3PL's system. For CJ Logistics, that meant finding a WMS provider whose software was certified to the appropriate security standards.
"That's becoming [an assurance] that our customers want to see," Moore explains, adding that many customers wanted to know that CJ Logistics' systems were SOC 2 compliant, meaning they had met a standard developed by the American Institute of CPAs for protecting sensitive customer data from unauthorized access, security incidents, and other vulnerabilities. "Everybody wants that level of security. So you want to make sure the system is secure … and not susceptible to ransomware.
"It was a critical requirement for us."
That security requirement was a key consideration during all phases of the WMS selection process, according to Michael Wohlwend, managing principal at Alpine Supply Chain Solutions.
"It was in the RFP [request for proposal], then in demo, [and] then once we got to the vendor of choice, we had a deep-dive discovery call to understand what [security] they have in place and their plan moving forward," he explains.
Ultimately, CJ Logistics implemented Körber's Warehouse Advantage, a cloud-based system designed for multiclient operations that supports all of the 3PL's needs, including its security requirements.
GOING LIVE
When it came time to implement the software, Moore and his team chose to start with a brand-new cold chain facility that the 3PL was building in Gainesville, Georgia. The 270,000-square-foot facility opened this past November and immediately went live running on the Körber WMS.
Moore and Wohlwend explain that both the nature of the cold chain business and the greenfield construction made the facility the perfect place to launch the new software: CJ Logistics would be adding customers at a staggered rate, expanding its cold storage presence in the Southeast and capitalizing on the location's proximity to major highways and railways. The facility is also adjacent to the future Northeast Georgia Inland Port, which will provide a direct link to the Port of Savannah.
"We signed a 15-year lease for the building," Moore says. "When you sign a long-term lease … you want your future-state software in place. That was one of the key [reasons] we started there.
"Also, this facility was going to bring on one customer after another at a metered rate. So [there was] some risk reduction as well."
Wohlwend adds: "The facility plus risk reduction plus the new business [element]—all made it a good starting point."
The early benefits of the WMS include ease of use and easy onboarding of clients, according to Moore, who says the plan is to convert additional CJ Logistics facilities to the new system in 2025.
"The software is very easy to use … our employees are saying they really like the user interface and that you can find information very easily," Moore says, touting the partnership with Alpine and Körber as key to making the project a success. "We are on deck to add at least four facilities at a minimum [this year]."