Delays likely as U.S. Customs plans furloughs in response to sequester budget cuts
Agency warns reduced overtime, unpaid furloughs could slow cargo clearance and inspections; trade braces for delays as rising tide of imports rolls toward U.S. shores.
Contributing Editor Toby Gooley is a writer and editor specializing in supply chain, logistics, and material handling, and a lecturer at MIT's Center for Transportation & Logistics. She previously was Senior Editor at DC VELOCITY and Editor of DCV's sister publication, CSCMP's Supply Chain Quarterly. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
U.S. Customs and Border Protection's (CBP) plans to reduce manpower at the nation's ports of entry as a result of budget cuts is raising concern among U.S. importers that a surge of inbound cargoes from Asia will go days without being inspected, processed, and cleared.
CBP said that effective April 21, 2013, it will require employees to take two days of unpaid leave each month. The furloughs are a cost-cutting measure in response to $85 billion in across-the-board budget cuts mandated under the Budget Control Act of 2011.
According to a letter in early March from Deputy Commissioner David V. Aguilar to international trade and travel organizations, the furloughs plus reductions in overtime and a hiring freeze "will equate to the loss of several thousand" officers at ports of entry.
Aguilar warned in the letter that once furloughs begin, importers and customs brokers could expect delays in expedited processing and that compliance audits could take longer than usual. Cargo inspections at major ocean ports of entry could take five days longer than they normally do, officials said.
But problems could soon crop up at busy West Coast ports like Los Angeles and Long Beach that operate nearly around the clock and depend on CBP officers to routinely work overtime, particularly to operate equipment designed to detect radiation. According to a summary of the first of a series of weekly "sequestration update" conference calls between CBP officials and the international trade community provided by the Coalition of New England Companies for Trade (CONECT), CBP confirmed during the March 8 call that it had eliminated staff overtime and nonessential travel.
The slowdown at West Coast ports has generated a lot of political heat on the West Coast. Members of Congress for the 44th and 47th districts in California, whose economies depend heavily on the ports of Los Angeles and Long Beach—the nation's two busiest—reportedly have asked Deputy Commissioner Aguilar to reconsider eliminating overtime.
HIGHER CARGO VOLUMES EN ROUTE
International traders are worried that the problem will quickly get worse, said Karen M. Kenney, chief operating officer of Liberty International Inc., a Providence, R.I.-based customs broker and freight forwarder, and CONECT's chair.
"The trade's concern is that the sailings that left right after the Chinese New Year will be arriving as early as next week. That's when volume on the West Coast will tick up," Kenney said in an interview. "We were blessed in a way that we had lower cargo volumes because of Chinese New Year when CBP eliminated overtime. What will happen next week when volumes increase?"
The 2013 Lunar New Year holiday period, when many factories shut down, ended in mid-February.
CBP has sought to reassure international traders that it "will not allow degradation" of the agency's security and antiterrorism efforts, and that it will prioritize "core processing and facilitation operations" for both travelers and cargo. Officials also offered assurances that CBP would continue to prioritize inspections and clearance of perishable products. All "trusted trader" programs, including the Customs-Trade Partnership Against Terrorism (C-TPAT) and Free and Secure Trade (FAST), will be maintained, CBP said.
In another conference call, on March 15, CBP officials said the agency would continue to provide "front of the line" treatment for C-TPAT-certified importers, according to Kenney, who participates in the calls as a member of the Advisory Committee on Commercial Operations of Customs and Border Protection (COAC). Officials also said CBP would post any changes in hours of service at ports of entry on its website. Decisions about service hours will be made at the port level.
What will happen next is anyone's guess. Other agencies that play a role in approving import entries, such as the Food and Drug Administration and the U.S. Fish and Wildlife service, also face budget cuts. On March 11, Fish and Wildlife said it eliminated inspection and clearance of wildlife-related import/export shipments during overtime hours on weekdays, weekends, and federal holidays.
In addition, funding of government activities after March 27 depends on passage of a continuing resolution approved by both houses. It's uncertain whether the bill will pass in time, and whether the final version will include line items that could change importers' situation for better or for worse, Kenney said.
Kenney and other international traders hope the bill will include changes to allow CBP the flexibility to continue to provide overtime services. "That's the trade's biggest concern right now," she said.
CBP has posted information about the potential impact of sequestration on imports.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.