Susan Lacefield has been working for supply chain publications since 1999. Before joining DC VELOCITY, she was an associate editor for Supply Chain Management Review and wrote for Logistics Management magazine. She holds a master's degree in English.
It used to be that communities were less than eager to see a distribution center locate within their borders. But these days, things have changed, according to John H. Boyd of the Boyd Co. Inc., a consulting firm that specializes in site selection. "Instead of 'not in my backyard,' communities are now courting DCs to come to their area," he says.
That attitude adjustment stems partly from a realization that the types of jobs associated with a distribution center have changed, says Boyd. Chambers of commerce and economic development authorities have come to understand that DCs bring more than just low-paying manual labor jobs to the area; they also provide employment for technical and support personnel.
As a result, more and more regions are touting their strengths as centers of logistics activity. Massachusetts Institute of Technology professor Yossi Sheffi, who recently wrote a book on the subject, calls these hubs "logistics clusters," which he defines as areas where many logistics activities take place in close proximity. According to Sheffi, in a logistics cluster, both logistics service providers and the logistics operations of manufacturers, retailers, and distributors congregate around a port, airport, rail facility, or a location close to major population centers.
This is the first in a series of articles looking at some of these emerging logistics clusters. While most logistics professionals are familiar with hubs like Memphis, Tenn.; California's Inland Empire; and Columbus, Ohio, our series will look at locations that may not be on their radars yet. (For more on Ohio's role as a logistics hub, see the article "High on Ohio.")
The first article in our series looks at three emerging logistics clusters in the Midwest: the bistate Kansas City area, St. Louis, and Will County, Ill.
For more information ...
Want to learn more about the logistics clusters mentioned in this article? Here's where to find more information:
Kansas City
KC SmartPort: This not-for-profit group is an excellent source of information about logistics opportunities in the 18-county bistate Kansas City region.
"Kansas City: Logistics powerhouse?": Senior editor Mark Solomon's online article looks at the city's efforts to become a supply chain success story.
St. Louis
St. Louis Regional Chamber: This group connects business and civic communities in the 16-county bistate region. The chamber has identified "transportation and distribution" as one of the five industry clusters that the region is committed to strengthening.
Will County, Ill.
CenterPoint Properties: The property management company and developer of the CenterPoint Intermodal Center provides information on the center—including a drayage calculator—on its website.
Will County Center for Economic Development: This organization brings together public and private groups to encourage business development in the county. Its website offers detailed information about the inland port.
KANSAS CITY
Kansas City has long been known as a transportation hub. That's no surprise given that the city is crisscrossed by major highway, rail, air, and barge routes.
Now, the city is pushing to become known as a center of international trade as well. Located in the geographic center of North America, Kansas City is situated midway between Mexico and Canada. It has an aggressive foreign trade zone (FTZ) program and ranks first in the country in FTZ space, according to the development group KC SmartPort. It also has one of the largest U.S. Customs presences in the country in terms of fiscal clearance, says Chris Gutierrez, president of KC SmartPort.
Furthermore, the existing transportation infrastructure has been undergoing expansion in recent years. For example, the Norfolk Southern, BNSF, and Kansas City Southern railroads have all opened major intermodal facilities in the area. BNSF is set to open an additional one in the third quarter of 2013.
In the past five years, Kansas City has also made a concerted effort to strengthen its workforce's supply chain skills. In addition to the degree and certificate programs offered at local four-year universities and community colleges, the city has reached out to local high schools. KC SmartPort and local community colleges have collaborated with the city's "Prep-KC" program on efforts to go into high schools and spread the word about college and job opportunities in the supply chain. Students can then take a two-week course post-graduation and become a certified logistics associate, which qualifies them for an entry-level warehouse position.
While the city may not boast as many mega-distribution centers as you'll find in Chicago or Dallas, almost all of the major retailers operate DCs or warehouses here, including Wal-Mart (which has two distribution facilities), Home Depot, Target, and JC Penney. The city is also attracting more e-commerce and consumer goods companies. Camping and outdoor product company Coleman, for example, recently opened a 1.3 million-square-foot DC in Kansas City.
Kansas City does have one type of facility that no other location can offer: large underground warehouses. Scattered across the region, these warehouses, which total approximately 20 million square feet, were created from old limestone mines. Because they are situated underground, they're able to maintain a constant temperature all year long. "This leads to higher productivity rates and lower cost to operate, because you don't need heat and air conditioning," says Gutierrez.
ST. LOUIS
For many years now, St. Louis has marketed itself as the geographic center of the country, making it a logical location for a distribution facility. "We are the largest metropolitan area that is closest to the geographic center of the United States as well as the population center of the United States," says James Alexander, vice president, global client solutions, for the St. Louis Regional Chamber of Commerce. "We are also within 600 miles of about half of the manufacturing plants in the U.S.; that's a little more than a day's truck drive."
As further evidence of St. Louis' central location, consider this: The city is the westernmost terminus of the major Eastern railroads (CSX and Norfolk Southern), and the easternmost terminus of the major Western railroads (BNSF and UP).
If location is the number one reason why companies choose the St. Louis area for their DCs, the city's transportation infrastructure is second. In addition to the four railroads named above, St. Louis is served by the Kansas City Southern and Canadian National, making it the third-largest rail center in the country.
St. Louis is also the nation's third-largest inland port. Alexander notes that it's not only the northernmost "ice free" port on the Mississippi River, but that it also offers some advantages from a barge operator's point of view. "There are no locks and dams between St. Louis and New Orleans, so the barge operators can build very large tows," he explains. "Anywhere north or west of here, you have to deal with locks and dams, so the size of your tows is restricted."
On top of that, the city is bisected by four major interstate highways (I-55, I-44, I-70, and I-64) and is served by five regional airports (although three of them deal mainly in personal and corporate aircraft).
St. Louis also benefits from competitive labor costs. Approximately 80,000 people in the area are employed in transportation or material movement jobs, and the median hourly wage is $13.83, compared with the national median of $14.06. "So we've got a very skilled workforce, and we also have a workforce that is very competitive in terms of wages," says Alexander.
Currently, there are roughly 5,400 warehouses and DCs located in the St. Louis region, totaling 245 million square feet. Companies that operate facilities in the area include Unilever, Hershey's, Procter & Gamble, Anheuser Busch, Graybar, and Walgreens.
WILL COUNTY, ILL.
When you think of ports, Will County, Ill., probably is not the first place that pops to mind. But the county, located 40 miles southwest of downtown Chicago, is home to the nation's largest inland port, which is also the third-busiest port in the United States, according to Brian McKiernan, senior vice president of CenterPoint Properties, which manages the sites.
The inland port contains two large intermodal facilities: the Union Pacific Joliet Intermodal Terminal in Joliet, Ill., and BNSF Logistics Park-Chicago in Elwood, Ill. The two facilities are minutes away from I-80, which runs from San Francisco to the New York metropolitan area, and 1-55, which runs from Louisiana to Chicago.
Opened in 2003 (Elwood) and 2010 (Joliet), the two intermodal centers boast state-of-the-art facilities and roads. The intermodal center currently has approximately 17 million square feet of warehousing space and serves companies such as Wal-Mart, Home Depot, Georgia Pacific, Honda, and McKesson.
As for what makes Will County an appealing location for warehouses and DCs, it's all about efficiency. According to McKiernan, it takes 70 to 100 hours for freight to travel from the West Coast to rail facilities in Joliet and Elwood, Ill., on the western edge of Chicago. It takes another 70 to 100 hours for freight to travel by rail from Joliet or Elwood to the eastern edge of Chicago, he says.
By locating their distribution facilities at the intermodal center, which is just a quarter mile from the rail yard, companies can bypass the congestion in Chicago. Plus, the yard is designed for easy access, according to McKiernan. "You don't have any residential development off of the rail yard," he says, "so you are able to get through the yard and out on the highways as efficiently as possible."
Coming up: In the May issue, DC VELOCITY will look at emerging logistics hubs in the U.S. Southeast.
Specifically, the new global average robot density has reached a record 162 units per 10,000 employees in 2023, which is more than double the mark of 74 units measured seven years ago.
Broken into geographical regions, the European Union has a robot density of 219 units per 10,000 employees, an increase of 5.2%, with Germany, Sweden, Denmark and Slovenia in the global top ten. Next, North America’s robot density is 197 units per 10,000 employees – up 4.2%. And Asia has a robot density of 182 units per 10,000 persons employed in manufacturing - an increase of 7.6%. The economies of Korea, Singapore, mainland China and Japan are among the top ten most automated countries.
Broken into individual countries, the U.S. ranked in 10th place in 2023, with a robot density of 295 units. Higher up on the list, the top five are:
The Republic of Korea, with 1,012 robot units, showing a 5% increase on average each year since 2018 thanks to its strong electronics and automotive industries.
Singapore had 770 robot units, in part because it is a small country with a very low number of employees in the manufacturing industry, so it can reach a high robot density with a relatively small operational stock.
China took third place in 2023, surpassing Germany and Japan with a mark of 470 robot units as the nation has managed to double its robot density within four years.
Germany ranks fourth with 429 robot units for a 5% CAGR since 2018.
Japan is in fifth place with 419 robot units, showing growth of 7% on average each year from 2018 to 2023.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”