With four months to go until DOT enforces the "Hours of Service" rule, the experts' advice to the supply chain is prepare to comply, or prepare to park it.
Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
If the value of a government regulation is measured by how much its stakeholders hate it, the Federal Motor Carrier Safety Administration's (FMCSA) rule governing a truck driver's hours of service—known simply as "HOS"—is giving U.S. taxpayers maximum bang for their buck.
Carriers loathe the regulations because they cut into their productivity and require more resources to move the same amount of freight they handle now. Shippers fear them because they could be forced to reconfigure their manufacturing and distribution networks if they want to get their goods to market in a timely fashion. Drivers claim the rules curtail their ability to earn a living and force rest upon them when they don't need it. State regulators worry that carriers will put more trucks on the road to offset the productivity losses, straining their enforcement capabilities. Some in Congress argue the rule creates a safety hazard by forcing commercial drivers onto the highways at the same time as millions of morning rush-hour commuters.
Even those who pushed for changes in the nine-year-old statute aren't happy with the revised product. Safety advocacy groups think the new regulations fall short by not reducing the number of hours a driver spends behind the wheel. The Teamsters union, which in theory should favor the rules because they could foster more driver hiring, is unhappy about the various class exemptions—such as those for grape haulers—which it says will put fatigued drivers on the road when they should be resting.
The rules are set, however, and barring court action to block or delay their progress, enforcement begins July 1, 18 months after the rules were crafted and 16 months after they took effect. Late last week, the FMCSA denied a request by various manufacturing, shipper, and carrier groups for a three-month delay in the July 1 enforcement date, saying the groups didn't propose a valid reason for delaying the compliance date and that the public would be denied three months of enhanced safety if their request was granted.
In its December 2011 rules, FMCSA left unchanged a key provision allowing 11 hours of continuous drive time after a driver has spent 10 consecutive hours off duty. But it reduced a driver's seven-day workweek to 70 hours from 82, a 15-percent cut.
For the first time ever, drivers will have limits placed on their traditional 34-hour minimum restart period, requiring it to occur once every seven days and to include two rest periods between 1 a.m. and 5 a.m. over two consecutive days. Drivers are also now mandated to take a 30-minute break before driving more than eight hours.
The pros and cons will be debated March 15 before a federal appeals court in Washington that is all too familiar with the legal squabbles surrounding the case; the FMCSA has been sued over the rules three times in the past decade, and the December rules were a product of an out-of-court settlement mandating a rewrite.
The focus of the March oral arguments will undoubtedly be the controversial 34-hour restart provision. The language is also the subject of an FMCSA field study mandated by last year's transport reauthorization law to determine if the costs of the provision outweigh its purported benefits. The study is to be finished in September, though no one expects the findings to impact the law unless the study arrives at conclusions the agency isn't expecting.
The rule changes will yield $160 million to $280 million of annual "net benefits," according to estimates published on the agency's website. Most of those benefits are expected to be in improved driver wellness and performance. Critics, including the American Trucking Associations, the group representing major for-hire truckers, said the agency based its estimate on a series of concocted and unjustifiable assumptions.
There is concern the two overnight rest periods will force drivers to rest during lightly congested overnight hours when they would normally be on the road. This will result in a commingling of big trucks with millions of morning rush-hour commuters. In addition, drivers' regular work routines will be skewed because they will be forced to stay off the road even if their bodily rhythms don't demand it, according to Todd Spencer, executive director of the Owner-Operator Independent Drivers Association.
"Drivers need flexibility in the hours they have so they can rest when they need to rest," he said. "Fatigue isn't always predictable. Some days, you feel like you need that rest. Some days, you feel that you do not."
SPLIT DECISION
Opponents can take comfort in the FMCSA's uneven history of defending its positions in court. HOS regulations have been delayed before, and they could be delayed again, they reason. But a court suffering from "HOS fatigue" could simply defer to the agency's judgment and decide not to stay the enforcement.
Whichever direction the legal worm turns, it is unlikely a ruling will come sooner than late spring or early summer, according to Thomas E. Bray, HOS expert at J.J. Keller & Associates Inc., a Neenah, Wis.-based consultancy working with carriers to prepare for the changes.
Bray said many carrier clients are taking a wait-and-see approach, refusing to commit time and resources to meet a deadline that may not come to pass. However, should the court refuse to stay the order, then carriers who haven't prepared will have precious little time to ramp up, he warned.
Bray added that those carriers may need to tell shippers their network is no longer capable of moving their freight in the way the shippers are accustomed to. For businesses who maintain low inventories and use trucks to support just-in-time replenishment and distribution, the effect could be severe, he said.
Even those who think the courts may order a delay of some kind believe the time for discussing the topic is over, and the trucking supply chain needs to get busy.
"This is one of those issues that is easy to sit around and complain about, but we're past that," said Derek J. Leathers, president and COO of Omaha, Neb.-based truckload carrier Werner Enterprises. For his part, Leathers expects the rhetoric leading up to the enforcement date to become so heated that it will compel the court to impose a delay.
Measured by capacity reductions, the productivity loss to truckers is expected to be 2 to 3 percent on the low end, and "worse on the high-end," according to Leathers. Michael P. Regan, president of Elmhurst, Ill.-based consultancy TranzAct Technologies, said based on conversations with multiple carriers, he estimates the reduction in miles will run from 7 to 8 percent for tandem drivers, to 9 to 12 percent for solo drivers.
Eric Starks, head of Nashville, Ind.-based consultancy FTR Associates, expects a significant tightening of capacity at least through the rest of the year if enforcement takes effect as scheduled. This will lead to a pricing pop as carriers use driver capacity rationalization— the higher costs of paying existing drivers and finding new ones—to raise freight rates, he predicted. Ironically, the higher prices will benefit all carriers whether they are ready on July 1 or not, Starks said.
Gary Palmer, senior director of transportation for True Value Co., a Chicago-based cooperative that runs a private fleet serving 5,000 company-owned hardware, equipment rental, and lawn and garden stores, is expecting a 3- to 5-percent reduction in his company's route capabilities, and a 2- to 3-percent rise in operating costs.
Palmer said the magnitude of the adjustments will depend on overall economic conditions and the willingness of the stores—which are independently owned and which receive shipments on fixed delivery schedules—to work with the company to reconfigure their routes. So far, some of the storeowners have been cooperative, while others haven't, he said.
The consensus is that the rules will mostly impact truckload drivers operating over long distances. However, less-than-truckload (LTL) carriers will be affected as well, according to Bray.
For example, if an LTL driver operating between hubs or between terminals makes a 2 a.m. delivery on a Monday, finishes the shift at that time and starts the 34-hour clock, the driver would have to wait until after 5 a.m. on Thursday to return to the road, Bray said. That's because the requirement for two consecutive days of rest between 1 and 5 a.m. nullifies the driver's ability to operate on Tuesday and Wednesday, he added.
Donald A. Osterberg, senior vice president of safety and security for Green Bay, Wis.-based truckload and logistics giant Schneider National Inc., predicted that enforcement would begin July 1 as scheduled. "Two months ago, I wouldn't have said that," Osterberg said in an interview in early January.
Osterberg argued the appellate court is "HOS-weary" and will bow to the FMCSA's opinion regarding the best balance between safety and economics. To prepare, Schneider is reconfiguring the routes operated by the portion of its fleet providing dedicated capacity and miles to customers, he said.
In a post-2013 HOS world, Osterberg said, shippers must reframe their service expectations of their carrier partners and accept some friction in the supply chain as a cost of doing business and keeping the roads safe.
"The shipper's view has always been that 'The drivers will figure it out,'" he said. "The belief was that the driver was the elastic link in the supply chain. Well, the driver link is becoming inelastic."
Osterberg said the advent of electronic logging with on-board recorders has reduced the use of paper-based logs, thus making it impossible for drivers to be creative with their trip reports. In addition, the launch of CSA 2010, the FMCSA initiative to identify and winnow out unsafe drivers, holds drivers and their carriers accountable for proper logging and HOS compliance, he said.
The rule's enforcement could also mark a turning point in trucking's role in the supply chain, according to Osterberg.
"Historic levels of service are not achievable or sustainable," he said. "We've trained a generation of supply chain professionals to believe that inventory is bad. It's time to slow the supply chain down, both from a safety and productivity standpoint."
SAFETY FIRST
The paramount concern is the well-being of all who use the nation's highways and roads. Since trucking deregulation in 1980, annual truck-related fatalities—based on miles traveled—have been cut in half, according to National Highway Traffic Safety Administration (NHTSA) data. In 2010, there were 3,484 large trucks involved in fatal crashes, compared with 4,902 in 2004. There were nearly 2.6 million more "large" trucks—those with a gross vehicle weight of more than 10,000 pounds—registered in 2010 than in 2004, NHTSA said.
In 2010, 3,675 Americans were killed in crashes involving large trucks, a 9-percent increase over 2009 fatalities, NHTSA said. The increase came despite NHTSA data showing that 200,000 fewer big trucks were registered in 2010 than in 2009.
Opponents of the new rules contend they go too far to address a problem that is already well on its way to being fixed. Despite occasional upward blips, the long-term trend in truck-related deaths is down, they said.
However, Osterberg said the status quo is far from good enough. "Can we say that because there's been a historical improvement, that 3,675 deaths—or about 10 truck-related fatalities a day—is somehow OK?" he asked. "The numbers are better, but they are not acceptable. It's still too high."
How not to get HOSed
With the clock ticking down to the scheduled July 1 enforcement of the new driver "Hours of Service" rule, shippers and carriers that are acting—or not acting—on the assumption the courts will delay the process could be making a potentially costly wager.
On one hand, there have been delays before, and the decibel level surrounding the current rules could get so loud that the court will stay them again. On the other, courts have been known to stand aside simply because they are tired of hearing the same case time and again. The dispute over driver work hours has repeatedly come before the U.S. Court of Appeals in Washington over the past decade.
The court could take the position that as the government's truck safety experts, the Federal Motor Carrier Safety Administration (FMCSA) has done a thorough job of balancing safety and economic imperatives. The judges may also reason that the industry has been given ample time—16 months since the rule was adopted in February 2012—to adjust.
Experts said it's critical for both sides to drop the hyperbole and hand-wringing about the rules, and start performing a detailed analysis of what their operations will look like in a post-July 1 world. "You need to study the data and simulate where the biggest pain points will be," said Derek J. Leathers, president and CEO of truckload carrier Werner Enterprises Inc.
For Werner, that pain point will be the new requirement that drivers take a 30-minute break before driving more than eight hours. The provision will force many Werner drivers off the road during their trips, potentially causing service delays.
Leathers said the carrier has ramped up its investment in trailers to ensure an abundance of equipment to match with rigs and drivers. In addition, Werner has equipped its fleet with electronic on-board recorders, or EOBRs, devices that monitor a truck's location to ensure a driver's HOS compliance. "Without EOBRs, it would be difficult to get an accurate read" on a driver's status, Leathers said.
Thomas E. Bray, HOS expert at consultancy J.J. Keller & Associates Inc., advised carriers to pull driver logs to determine which drivers have a pattern of behavior that would be at odds with the new rules. Fleet managers should then quantify the impact of the rules on operations and operational capacity, Bray said.
Bray suggested carriers "test drive" an operation benchmarked to the new rules but based on their customers' current distribution patterns. Carriers and shippers can then discuss the impact on the customers' supply chains if there are no operational changes, and what modifications need to be made to ensure the timely delivery of goods after July 1, he said.
If necessary, shippers and carriers should begin looking for additional capacity, no easy task in a market already constrained by the shortage of qualified drivers in some areas. Bray stressed that such capacity needs to be ready to roll on July 1.
Donald A. Osterberg, senior vice president of safety and security at truckload and logistics giant Schneider National Inc., said shippers could significantly aid matters by giving drivers better access to facilities for rest, tendering freight at earlier intervals, and examining possible changes in their own route schedules.
Above all, shippers need to view trucking as a round-the-clock operation, Osterberg said. "You can no longer look at it as being open from 7: 30 a.m. to 5 p.m.," he said. "Trucking today is a 24/7 business."
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.