Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Much has been made about the waning influence of organized labor in the United States. But try telling that to the thousands of businesses whose supply chains were at the mercy of the two waterfront unions that flexed their muscles in 2012 like they haven't in years.
Those who rely on the International Longshoremen's Association (ILA) to move their goods in and out of 14 East and Gulf Coast ports breathed a sigh of relief Feb. 1 when it was announced the ILA and the U.S. Maritime Alliance, representing ship management at the ports, had reached a tentative six-year contract agreement. The pact, which at press time still was subject to ratification on both sides and to the negotiation of local agreements impacting each port, averted a Feb. 7 work stoppage and keeps the ports open for business.
The master agreement, if it holds, would end a standoff that began late last summer and that twice pushed the ports to the brink of being shut down. The agreement came just five days before the third extension in five months was to expire.
Though cargo had moved unimpeded during the dispute, businesses that rely on dockworkers to handle their freight spent a skittish six months reviewing their contingency playbooks, putting them away when it looked like the logjam would break, only to take them out again when all seemed lost.
Businesses shipping in and out of the nation's largest port complex, the Ports of Los Angeles and Long Beach, weren't as fortunate. In late November, an 800-member clerical workers unit of the International Longshore and Warehouse Union (ILWU) struck the port complex. The ILWU dockworkers honored the strikers, this time shutting down Los Angeles and significantly curtailing operations at Long Beach. Before the walkout ended eight days later, about 40 percent of the nation's import tonnage had been affected, at a cost of roughly $8 billion.
A week earlier, 220 members of the Service Employees International Union (SEIU) walked off their jobs at the Port of Oakland (Calif.). As they would do in the Los Angeles basin, ILWU workers honored the SEIU picket lines, shutting the port's operations for a day.
The battles aren't over. In the Pacific Northwest, ILWU members at six grain-handling terminals at the Port of Portland and the Washington state ports of Puget Sound and Vancouver have been working without a contract since their one-year compact expired Sept. 30. Despite alternating threats of a union strike and a lockout by grain elevator owners, labor remains on the job while management seems bent on imposing a contract with terms the ILWU opposes. Hanging in the balance is the one-fourth of the nation's grain exports that flow through the terminals.
LIMITED OPTIONS FOR RELIEF
If the ILA had struck, companies shipping to and from the ports where the 14,500-member ILA mans the docks would have had little choice but to endure the work stoppage for the duration. According to a report issued Jan. 31—one day before the contract announcement—by London-based consultancy Drewry Supply Chain Advisors, ocean carriers do not view ports on Mexico's East Coast as a viable alternative for large amounts of cargo. Similarly, the ports on Canada's East Coast have their limitations. Few services call at the Port of Halifax, and big containerships cannot sail up the St. Lawrence River to reach the Port of Montreal, Drewry said.
At best, the Canadian and Mexican ports would serve as backups for limited traffic flows, according to the firm.
Trans-Pacific shippers who normally use the Panama Canal to send shipments to the East and Gulf Coasts could reroute their freight over West Coast ports and then move the goods inland by rail or truck. But that is a more costly option and is subject to capacity limitations and dock congestion, especially if the ILWU acts in sympathy with its brethren in the East.
One advantage for West Coast shippers and importers is the close proximity of the Mexican ports of Lazaro Cardenas and Manzanillo. The ports are linked to the U.S. mainland by cross-border rail connections and are considered less geographically remote than their counterparts in the eastern part of the country. "Their capacity may be limited but they could act as a useful safety valve" should U.S. ports get congested, Drewry wrote in its Jan. 31 report.
Since an ILA strike became a possibility, trans-Atlantic shippers began diverting some of their traffic to the West Coast. But such a remedy might have been difficult to implement at this late date, and it would have come at a cost to liner carriers for redirecting their ships, an expense passed on to the cargo owner.
In its report, Drewry said carriers would levy a congestion surcharge of about $1,000 per 40-foot equivalent unit container, or FEU. They may also charge demurrage fees on containers stuck in port beyond a contractually agreed-upon "free" time period, according to the firm. Based on the average weekly throughput of 300,000 20-foot equivalent unit containers, or TEUs, at East and Gulf Coast ports, the surcharges alone would cost cargo owners about $150 million for each week of a strike, Drewry forecast.
Ann Bruno, vice president of global trade for New Freedom, Pa.-based consultancy TBB Supply Chain Guardian, whose firm has worked closely with carriers to develop strike-related contingency plans, said a few days prior to the Feb. 1 announcement that the surcharges could go as high as $2,000 per FEU, in some cases.
Then there are other costs that would be hard to quantify, but which could inflict more substantial and durable pain. For U.S. exporters, they include delayed deliveries, canceled orders, financial penalties, and expiring letters of credit. For importers, it could mean lost production and sales. Both may incur additional expense to pay for expedited shipping via air freight.
It is believed that a strike lasting two weeks would take the supply chain about six weeks to get back to normal.
A YEAR OF LIVING DANGEROUSLY
Even as the ILA and management settle their scores, the uncertainty sown by the 2012-13 labor wars will not be lost on those in the trenches. The question for stakeholders, many of whom stand to be around for the next contract cycles later this decade, is what can be proactively done to minimize future damage, especially after memories of 2012 have faded.
Bruno said companies should take stock of their third-party relationships. "Did they take steps to mitigate your risk?" she said. "Did they make an effort to schedule calls at non-ILA ports? Did they do a good job of negotiating 'bullet mini-landbridge' rates?" (a reference to arrangements with ship lines allowing companies that normally use the Panama Canal to shift their containers to intermodal service at West Coast ports).
Another approach would be for companies to conduct an extensive modeling exercise covering their global supply chains and to view a port as just another node in the network, similar to, say, a distribution center. Jeffrey J. Karrenbauer, president of Insight Inc., a Manassas, Va.-based firm that performs these types of simulations, said companies could simulate a preferred port's being knocked out of commission, and then use the model to gauge if they are overcommitted to any one port, and to estimate the full range of costs incurred to shift to other ports.
A fringe benefit of the exercise, Karrenbauer added, is that "you'll probably discover things about your operations you didn't know before."
The problem, he said, is that while the transportation folks live and breathe the day-to-day action, the upper echelon decision-makers are more focused on broader issues, notably their company's stock price if it is publicly traded. As many at the C-level view it, investing millions of dollars to reconfigure a supply chain as protection against an event that may not happen is less desirable than sweating out a work stoppage and then resuming normal operations, according to Karrenbauer.
"Wall Street doesn't reward risk mitigation," he said.
There may be logic behind the passive attitude, however. Because containerization remains a cost-effective means of transporting goods internationally, many executives in and out of supply chain management don't want to rock the proverbial boat. As they see it, the periodic turmoil is a small price to pay for the benefits of the service, as long as the work stoppage doesn't occur at or around peak season.
Another factor that may favor inaction is the power of the bicoastal labor axis. A steamship line, cargo owner, or intermediary with significant tonnage could seek out a port with nonunion labor but may not find one with the size or resources to meet their needs. In addition, maritime labor may decide to punish a steamship line for seeking a nonunion port by "working to the rule," an action that has the effect of dramatically slowing the cargo loading and unloading process.
"The message that goes out is 'If you call a non-union port, just try to get your freight moved the same way again,'" said a high-level industry executive who asked not to be named.
Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.
Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.
Gartner defined the new functions as follows:
Agentic reasoning in GenAI allows for advanced decision-making processes that mimic human-like cognition. This capability will enable procurement functions to leverage GenAI to analyze complex scenarios and make informed decisions with greater accuracy and speed.
Multimodality refers to the ability of GenAI to process and integrate multiple forms of data, such as text, images, and audio. This will make GenAI more intuitively consumable to users and enhance procurement's ability to gather and analyze diverse information sources, leading to more comprehensive insights and better-informed strategies.
AI agents are autonomous systems that can perform tasks and make decisions on behalf of human operators. In procurement, these agents will automate procurement tasks and activities, freeing up human resources to focus on strategic initiatives, complex problem-solving and edge cases.
As CPOs look to maximize the value of GenAI in procurement, the study recommended three starting points: double down on data governance, develop and incorporate privacy standards into contracts, and increase procurement thresholds.
“These advancements will usher procurement into an era where the distance between ideas, insights, and actions will shorten rapidly,” Ryan Polk, senior director analyst in Gartner’s Supply Chain practice, said in a release. "Procurement leaders who build their foundation now through a focus on data quality, privacy and risk management have the potential to reap new levels of productivity and strategic value from the technology."
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
That challenge is one of the reasons that fewer shoppers overall are satisfied with their shopping experiences lately, Lincolnshire, Illinois-based Zebra said in its “17th Annual Global Shopper Study.”th Annual Global Shopper Study.” While 85% of shoppers last year were satisfied with both the in-store and online experiences, only 81% in 2024 are satisfied with the in-store experience and just 79% with online shopping.
In response, most retailers (78%) say they are investing in technology tools that can help both frontline workers and those watching operations from behind the scenes to minimize theft and loss, Zebra said.
Just 38% of retailers currently use AI-based prescriptive analytics for loss prevention, but a much larger 50% say they plan to use it in the next 1-3 years. That was followed by self-checkout cameras and sensors (45%), computer vision (46%), and RFID tags and readers (42%) that are planned for use within the next three years, specifically for loss prevention.
Those strategies could help improve the brick and mortar shopping experience, since 78% of shoppers say it’s annoying when products are locked up or secured within cases. Adding to that frustration is that it’s hard to find an associate while shopping in stores these days, according to 70% of consumers. In response, some just walk out; one in five shoppers has left a store without getting what they needed because a retail associate wasn’t available to help, an increase over the past two years.
The survey also identified additional frustrations faced by retailers and associates:
challenges with offering easy options for click-and-collect or returns, despite high shopper demand for them
the struggle to confirm current inventory and pricing
lingering labor shortages and increasing loss incidents, even as shoppers return to stores
“Many retailers are laying the groundwork to build a modern store experience,” Matt Guiste, Global Retail Technology Strategist, Zebra Technologies, said in a release. “They are investing in mobile and intelligent automation technologies to help inform operational decisions and enable associates to do the things that keep shoppers happy.”
The survey was administered online by Azure Knowledge Corporation and included 4,200 adult shoppers (age 18+), decision-makers, and associates, who replied to questions about the topics of shopper experience, device and technology usage, and delivery and fulfillment in store and online.
An eight-year veteran of the Georgia company, Hakala will begin his new role on January 1, when the current CEO, Tero Peltomäki, will retire after a long and noteworthy career, continuing as a member of the board of directors, Cimcorp said.
According to Hakala, automation is an inevitable course in Cimcorp’s core sectors, and the company’s end-to-end capabilities will be crucial for clients’ success. In the past, both the tire and grocery retail industries have automated individual machines and parts of their operations. In recent years, automation has spread throughout the facilities, as companies want to be able to see their entire operation with one look, utilize analytics, optimize processes, and lead with data.
“Cimcorp has always grown by starting small in the new business segments. We’ve created one solution first, and as we’ve gained more knowledge of our clients’ challenges, we have been able to expand,” Hakala said in a release. “In every phase, we aim to bring our experience to the table and even challenge the client’s initial perspective. We are interested in what our client does and how it could be done better and more efficiently.”
Although many shoppers will
return to physical stores this holiday season, online shopping remains a driving force behind peak-season shipping challenges, especially when it comes to the last mile. Consumers still want fast, free shipping if they can get it—without any delays or disruptions to their holiday deliveries.
One disruptor that gets a lot of headlines this time of year is package theft—committed by so-called “porch pirates.” These are thieves who snatch parcels from front stairs, side porches, and driveways in neighborhoods across the country. The problem adds up to billions of dollars in stolen merchandise each year—not to mention headaches for shippers, parcel delivery companies, and, of course, consumers.
Given the scope of the problem, it’s no wonder online shoppers are worried about it—especially during holiday season. In its annual report on package theft trends, released in October, the
security-focused research and product review firm Security.org found that:
17% of Americans had a package stolen in the past three months, with the typical stolen parcel worth about $50. Some 44% said they’d had a package taken at some point in their life.
Package thieves poached more than $8 billion in merchandise over the past year.
18% of adults said they’d had a package stolen that contained a gift for someone else.
Ahead of the holiday season, 88% of adults said they were worried about theft of online purchases, with more than a quarter saying they were “extremely” or “very” concerned.
But it doesn’t have to be that way. There are some low-tech steps consumers can take to help guard against porch piracy along with some high-tech logistics-focused innovations in the pipeline that can protect deliveries in the last mile. First, some common-sense advice on avoiding package theft from the Security.org research:
Install a doorbell camera, which is a relatively low-cost deterrent.
Bring packages inside promptly or arrange to have them delivered to a secure location if no one will be at home.
Consider using click-and-collect options when possible.
If the retailer allows you to specify delivery-time windows, consider doing so to avoid having packages sit outside for extended periods.
These steps may sound basic, but they are by no means a given: Fewer than half of Americans consider the timing of deliveries, less than a third have a doorbell camera, and nearly one-fifth take no precautions to prevent package theft, according to the research.
Tech vendors are stepping up to help. One example is
Arrive AI, which develops smart mailboxes for last-mile delivery and pickup. The company says its Mailbox-as-a-Service (MaaS) platform will revolutionize the last mile by building a network of parcel-storage boxes that can be accessed by people, drones, or robots. In a nutshell: Packages are placed into a weatherproof box via drone, robot, driverless carrier, or traditional delivery method—and no one other than the rightful owner can access it.
Although the platform is still in development, the company already offers solutions for business clients looking to secure high-value deliveries and sensitive shipments. The health-care industry is one example: Arrive AI offers secure drone delivery of medical supplies, prescriptions, lab samples, and the like to hospitals and other health-care facilities. The platform provides real-time tracking, chain-of-custody controls, and theft-prevention features. Arrive is conducting short-term deployments between logistics companies and health-care partners now, according to a company spokesperson.
The MaaS solution has a pretty high cool factor. And the common-sense best practices just seem like solid advice. Maybe combining both is the key to a more secure last mile—during peak shipping season and throughout the year as well.