Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Much has been made about the waning influence of organized labor in the United States. But try telling that to the thousands of businesses whose supply chains were at the mercy of the two waterfront unions that flexed their muscles in 2012 like they haven't in years.
Those who rely on the International Longshoremen's Association (ILA) to move their goods in and out of 14 East and Gulf Coast ports breathed a sigh of relief Feb. 1 when it was announced the ILA and the U.S. Maritime Alliance, representing ship management at the ports, had reached a tentative six-year contract agreement. The pact, which at press time still was subject to ratification on both sides and to the negotiation of local agreements impacting each port, averted a Feb. 7 work stoppage and keeps the ports open for business.
The master agreement, if it holds, would end a standoff that began late last summer and that twice pushed the ports to the brink of being shut down. The agreement came just five days before the third extension in five months was to expire.
Though cargo had moved unimpeded during the dispute, businesses that rely on dockworkers to handle their freight spent a skittish six months reviewing their contingency playbooks, putting them away when it looked like the logjam would break, only to take them out again when all seemed lost.
Businesses shipping in and out of the nation's largest port complex, the Ports of Los Angeles and Long Beach, weren't as fortunate. In late November, an 800-member clerical workers unit of the International Longshore and Warehouse Union (ILWU) struck the port complex. The ILWU dockworkers honored the strikers, this time shutting down Los Angeles and significantly curtailing operations at Long Beach. Before the walkout ended eight days later, about 40 percent of the nation's import tonnage had been affected, at a cost of roughly $8 billion.
A week earlier, 220 members of the Service Employees International Union (SEIU) walked off their jobs at the Port of Oakland (Calif.). As they would do in the Los Angeles basin, ILWU workers honored the SEIU picket lines, shutting the port's operations for a day.
The battles aren't over. In the Pacific Northwest, ILWU members at six grain-handling terminals at the Port of Portland and the Washington state ports of Puget Sound and Vancouver have been working without a contract since their one-year compact expired Sept. 30. Despite alternating threats of a union strike and a lockout by grain elevator owners, labor remains on the job while management seems bent on imposing a contract with terms the ILWU opposes. Hanging in the balance is the one-fourth of the nation's grain exports that flow through the terminals.
LIMITED OPTIONS FOR RELIEF
If the ILA had struck, companies shipping to and from the ports where the 14,500-member ILA mans the docks would have had little choice but to endure the work stoppage for the duration. According to a report issued Jan. 31—one day before the contract announcement—by London-based consultancy Drewry Supply Chain Advisors, ocean carriers do not view ports on Mexico's East Coast as a viable alternative for large amounts of cargo. Similarly, the ports on Canada's East Coast have their limitations. Few services call at the Port of Halifax, and big containerships cannot sail up the St. Lawrence River to reach the Port of Montreal, Drewry said.
At best, the Canadian and Mexican ports would serve as backups for limited traffic flows, according to the firm.
Trans-Pacific shippers who normally use the Panama Canal to send shipments to the East and Gulf Coasts could reroute their freight over West Coast ports and then move the goods inland by rail or truck. But that is a more costly option and is subject to capacity limitations and dock congestion, especially if the ILWU acts in sympathy with its brethren in the East.
One advantage for West Coast shippers and importers is the close proximity of the Mexican ports of Lazaro Cardenas and Manzanillo. The ports are linked to the U.S. mainland by cross-border rail connections and are considered less geographically remote than their counterparts in the eastern part of the country. "Their capacity may be limited but they could act as a useful safety valve" should U.S. ports get congested, Drewry wrote in its Jan. 31 report.
Since an ILA strike became a possibility, trans-Atlantic shippers began diverting some of their traffic to the West Coast. But such a remedy might have been difficult to implement at this late date, and it would have come at a cost to liner carriers for redirecting their ships, an expense passed on to the cargo owner.
In its report, Drewry said carriers would levy a congestion surcharge of about $1,000 per 40-foot equivalent unit container, or FEU. They may also charge demurrage fees on containers stuck in port beyond a contractually agreed-upon "free" time period, according to the firm. Based on the average weekly throughput of 300,000 20-foot equivalent unit containers, or TEUs, at East and Gulf Coast ports, the surcharges alone would cost cargo owners about $150 million for each week of a strike, Drewry forecast.
Ann Bruno, vice president of global trade for New Freedom, Pa.-based consultancy TBB Supply Chain Guardian, whose firm has worked closely with carriers to develop strike-related contingency plans, said a few days prior to the Feb. 1 announcement that the surcharges could go as high as $2,000 per FEU, in some cases.
Then there are other costs that would be hard to quantify, but which could inflict more substantial and durable pain. For U.S. exporters, they include delayed deliveries, canceled orders, financial penalties, and expiring letters of credit. For importers, it could mean lost production and sales. Both may incur additional expense to pay for expedited shipping via air freight.
It is believed that a strike lasting two weeks would take the supply chain about six weeks to get back to normal.
A YEAR OF LIVING DANGEROUSLY
Even as the ILA and management settle their scores, the uncertainty sown by the 2012-13 labor wars will not be lost on those in the trenches. The question for stakeholders, many of whom stand to be around for the next contract cycles later this decade, is what can be proactively done to minimize future damage, especially after memories of 2012 have faded.
Bruno said companies should take stock of their third-party relationships. "Did they take steps to mitigate your risk?" she said. "Did they make an effort to schedule calls at non-ILA ports? Did they do a good job of negotiating 'bullet mini-landbridge' rates?" (a reference to arrangements with ship lines allowing companies that normally use the Panama Canal to shift their containers to intermodal service at West Coast ports).
Another approach would be for companies to conduct an extensive modeling exercise covering their global supply chains and to view a port as just another node in the network, similar to, say, a distribution center. Jeffrey J. Karrenbauer, president of Insight Inc., a Manassas, Va.-based firm that performs these types of simulations, said companies could simulate a preferred port's being knocked out of commission, and then use the model to gauge if they are overcommitted to any one port, and to estimate the full range of costs incurred to shift to other ports.
A fringe benefit of the exercise, Karrenbauer added, is that "you'll probably discover things about your operations you didn't know before."
The problem, he said, is that while the transportation folks live and breathe the day-to-day action, the upper echelon decision-makers are more focused on broader issues, notably their company's stock price if it is publicly traded. As many at the C-level view it, investing millions of dollars to reconfigure a supply chain as protection against an event that may not happen is less desirable than sweating out a work stoppage and then resuming normal operations, according to Karrenbauer.
"Wall Street doesn't reward risk mitigation," he said.
There may be logic behind the passive attitude, however. Because containerization remains a cost-effective means of transporting goods internationally, many executives in and out of supply chain management don't want to rock the proverbial boat. As they see it, the periodic turmoil is a small price to pay for the benefits of the service, as long as the work stoppage doesn't occur at or around peak season.
Another factor that may favor inaction is the power of the bicoastal labor axis. A steamship line, cargo owner, or intermediary with significant tonnage could seek out a port with nonunion labor but may not find one with the size or resources to meet their needs. In addition, maritime labor may decide to punish a steamship line for seeking a nonunion port by "working to the rule," an action that has the effect of dramatically slowing the cargo loading and unloading process.
"The message that goes out is 'If you call a non-union port, just try to get your freight moved the same way again,'" said a high-level industry executive who asked not to be named.
Logistics real estate developer Prologis today named a new chief executive, saying the company’s current president, Dan Letter, will succeed CEO and co-founder Hamid Moghadam when he steps down in about a year.
After retiring on January 1, 2026, Moghadam will continue as San Francisco-based Prologis’ executive chairman, providing strategic guidance. According to the company, Moghadam co-founded Prologis’ predecessor, AMB Property Corporation, in 1983. Under his leadership, the company grew from a startup to a global leader, with a successful IPO in 1997 and its merger with ProLogis in 2011.
Letter has been with Prologis since 2004, and before being president served as global head of capital deployment, where he had responsibility for the company’s Investment Committee, deployment pipeline management, and multi-market portfolio acquisitions and dispositions.
Irving F. “Bud” Lyons, lead independent director for Prologis’ Board of Directors, said: “We are deeply grateful for Hamid’s transformative leadership. Hamid’s 40-plus-year tenure—starting as an entrepreneurial co-founder and evolving into the CEO of a major public company—is a rare achievement in today’s corporate world. We are confident that Dan is the right leader to guide Prologis in its next chapter, and this transition underscores the strength and continuity of our leadership team.”
The New York-based industrial artificial intelligence (AI) provider Augury has raised $75 million for its process optimization tools for manufacturers, in a deal that values the company at more than $1 billion, the firm said today.
According to Augury, its goal is deliver a new generation of AI solutions that provide the accuracy and reliability manufacturers need to make AI a trusted partner in every phase of the manufacturing process.
The “series F” venture capital round was led by Lightrock, with participation from several of Augury’s existing investors; Insight Partners, Eclipse, and Qumra Capital as well as Schneider Electric Ventures and Qualcomm Ventures. In addition to securing the new funding, Augury also said it has added Elan Greenberg as Chief Operating Officer.
“Augury is at the forefront of digitalizing equipment maintenance with AI-driven solutions that enhance cost efficiency, sustainability performance, and energy savings,” Ashish (Ash) Puri, Partner at Lightrock, said in a release. “Their predictive maintenance technology, boasting 99.9% failure detection accuracy and a 5-20x ROI when deployed at scale, significantly reduces downtime and energy consumption for its blue-chip clients globally, offering a compelling value proposition.”
The money supports the firm’s approach of "Hybrid Autonomous Mobile Robotics (Hybrid AMRs)," which integrate the intelligence of "Autonomous Mobile Robots (AMRs)" with the precision and structure of "Automated Guided Vehicles (AGVs)."
According to Anscer, it supports the acceleration to Industry 4.0 by ensuring that its autonomous solutions seamlessly integrate with customers’ existing infrastructures to help transform material handling and warehouse automation.
Leading the new U.S. office will be Mark Messina, who was named this week as Anscer’s Managing Director & CEO, Americas. He has been tasked with leading the firm’s expansion by bringing its automation solutions to industries such as manufacturing, logistics, retail, food & beverage, and third-party logistics (3PL).
Supply chains continue to deal with a growing volume of returns following the holiday peak season, and 2024 was no exception. Recent survey data from product information management technology company Akeneo showed that 65% of shoppers made holiday returns this year, with most reporting that their experience played a large role in their reason for doing so.
The survey—which included information from more than 1,000 U.S. consumers gathered in January—provides insight into the main reasons consumers return products, generational differences in return and online shopping behaviors, and the steadily growing influence that sustainability has on consumers.
Among the results, 62% of consumers said that having more accurate product information upfront would reduce their likelihood of making a return, and 59% said they had made a return specifically because the online product description was misleading or inaccurate.
And when it comes to making those returns, 65% of respondents said they would prefer to return in-store, if possible, followed by 22% who said they prefer to ship products back.
“This indicates that consumers are gravitating toward the most sustainable option by reducing additional shipping,” the survey authors said in a statement announcing the findings, adding that 68% of respondents said they are aware of the environmental impact of returns, and 39% said the environmental impact factors into their decision to make a return or exchange.
The authors also said that investing in the product experience and providing reliable product data can help brands reduce returns, increase loyalty, and provide the best customer experience possible alongside profitability.
When asked what products they return the most, 60% of respondents said clothing items. Sizing issues were the number one reason for those returns (58%) followed by conflicting or lack of customer reviews (35%). In addition, 34% cited misleading product images and 29% pointed to inaccurate product information online as reasons for returning items.
More than 60% of respondents said that having more reliable information would reduce the likelihood of making a return.
“Whether customers are shopping directly from a brand website or on the hundreds of e-commerce marketplaces available today [such as Amazon, Walmart, etc.] the product experience must remain consistent, complete and accurate to instill brand trust and loyalty,” the authors said.
When you get the chance to automate your distribution center, take it.
That's exactly what leaders at interior design house
Thibaut Design did when they relocated operations from two New Jersey distribution centers (DCs) into a single facility in Charlotte, North Carolina, in 2019. Moving to an "empty shell of a building," as Thibaut's Michael Fechter describes it, was the perfect time to switch from a manual picking system to an automated one—in this case, one that would be driven by voice-directed technology.
"We were 100% paper-based picking in New Jersey," Fechter, the company's vice president of distribution and technology, explained in a
case study published by Voxware last year. "We knew there was a need for automation, and when we moved to Charlotte, we wanted to implement that technology."
Fechter cites Voxware's promise of simple and easy integration, configuration, use, and training as some of the key reasons Thibaut's leaders chose the system. Since implementing the voice technology, the company has streamlined its fulfillment process and can onboard and cross-train warehouse employees in a fraction of the time it used to take back in New Jersey.
And the results speak for themselves.
"We've seen incredible gains [from a] productivity standpoint," Fechter reports. "A 50% increase from pre-implementation to today."
THE NEED FOR SPEED
Thibaut was founded in 1886 and is the oldest operating wallpaper company in the United States, according to Fechter. The company works with a global network of designers, shipping samples of wallpaper and fabrics around the world.
For the design house's warehouse associates, picking, packing, and shipping thousands of samples every day was a cumbersome, labor-intensive process—and one that was prone to inaccuracy. With its paper-based picking system, mispicks were common—Fechter cites a 2% to 5% mispick rate—which necessitated stationing an extra associate at each pack station to check that orders were accurate before they left the facility.
All that has changed since implementing Voxware's Voice Management Suite (VMS) at the Charlotte DC. The system automates the workflow and guides associates through the picking process via a headset, using voice commands. The hands-free, eyes-free solution allows workers to focus on locating and selecting the right item, with no paper-based lists to check or written instructions to follow.
Thibaut also uses the tech provider's analytics tool, VoxPilot, to monitor work progress, check orders, and keep track of incoming work—managers can see what orders are open, what's in process, and what's completed for the day, for example. And it uses VoxTempo, the system's natural language voice recognition (NLVR) solution, to streamline training. The intuitive app whittles training time down to minutes and gets associates up and working fast—and Thibaut hitting minimum productivity targets within hours, according to Fechter.
EXPECTED RESULTS REALIZED
Key benefits of the project include a reduction in mispicks—which have dropped to zero—and the elimination of those extra quality-control measures Thibaut needed in the New Jersey DCs.
"We've gotten to the point where we don't even measure mispicks today—because there are none," Fechter said in the case study. "Having an extra person at a pack station to [check] every order before we pack [it]—that's been eliminated. Not only is the pick right the first time, but [the order] also gets packed and shipped faster than ever before."
The system has increased inventory accuracy as well. According to Fechter, it's now "well over 99.9%."